Site Reliability Engineer specializing in Power BI and data visualization, turning complex data into actionable insights that improves operational efficiency and decision-making

What would you do with an extra 15 hours per week? I can give you that time back by taking over your administrative tasks and turning them into smooth, organized systems.

I am a Virtual Assistant and Registered Pharmacist (PharmD) with over 6 years of experience in high-level administrative leadership. I specialize in turning "operational chaos" into clarity—a skill I mastered while serv
ing as an Administrative Secretary for hospital committees and managing complex regulatory documentation.

I don't just "do tasks"; I build systems that allow your business to run on autopilot.

HOW I CAN HELP YOUR BUSINESS:

Executive Support: Expert in "Inbox Zero" email management, complex calendar scheduling, and gatekeeping.

Operations & SOPs: I create Standard Operating Procedures and internal guidelines to ensure your team follows a consistent workflow.

Project Coordination: Proficient in Asana and Google Workspace to track tasks, manage deadlines, and coordinate tea-----------mbers.

Creative Support: Skilled in Canva (graphics), CapCut (video editing), and AI-generated product mockups for your social media or marketing needs.

WHY HIRE ME?

Medical-Grade Precision: My background as a Doctor of Pharmacy means I bring a superior level of accuracy, confidentiality, and attention to detail to every document and report.

Proactive Partner: I don’t wait to be told what to do. I identify bottlenecks in your workflow and suggest solutions.

Proven Reliability: I am a full-time professional with a dedicated home office.

AVAILABILITY & TECH:

Schedule: 4:00 PM – 1:00 AM Philippine Time (Perfect overlap for US, UK, and AU clients).

Connectivity: High-speed 5G Fiber connection with multiple backup networks to ensure I am always online when you need me.

View My Portfolio Here: -----------

I am looking for a long-term collaboration where I can help your business grow. Let’s connect and discuss how I can take the admin weight off your shoulders!

I am a quick learner who can easily adapt to new tasks and environments. I manage my time effectively to meet deadlines and ensure quality output. With strong adaptability and dedication, I can handle responsibilities with minimal supervision and continuously improve my skills to deliver excellent results.

If you're looking for a reliable and experienced professional who understands both customer service and operations, you're in the right place.

I bring 9+ years of experience supporting U.S.-based companies in customer service, quality assurance, and operations support. Throughout my career, I have helped businesses deliver smooth customer experiences, improve service quality, and maintain efficient day-to-day operations.

I started my career as a Customer Service Representative for AT&T, assisting customers with technical support, billing concerns, and service inquiries. This experience strengthened my communication, problem-solving, and troubleshooting skills while working in a fast-paced environment supporting thousands of customers.

Because of my consistent performance and strong attention to detail, I was promoted to Quality Assurance Analyst, where I monitored agent interactions, evaluated service quality, and provided structured feedback to improve team performance. I also facilitated calibration sessions to ensure agents consistently met company standards and delivered excellent customer experiences.

Currently, I work as a Loss Prevention Specialist and Operations Support professional for a U.S.-based transportation service company, helping ensure smooth operations behind the scenes. My role includes monitoring trips, coordinating with drivers and customers, resolving service issues in real time, and helping maintain safe, reliable transportation services.

Over the years, I’ve developed the ability to analyze situations quickly, solve problems efficiently, and support both customers and internal teams under pressure. I take pride in being dependable, detail-oriented, and committed to delivering high-quality work.

What I Can Help You With:

• Customer Support (Phone, Email, Chat, Text)
• Operations Support & Coordination
• Quality Assurance Monitoring & Performance Evaluation
• Issue Resolution & Escalation Handling
• Customer Experience Improvement
• Documentation, Reporting, and Data Management

Tools I Work With

Zendesk | UJET | Avaya | Google Workspace | Microsoft Office | Slack | Microsoft Teams | Skype | RingCentral | Calendly | Canva

I combine customer service expertise, quality assurance experience, and operational support skills to help businesses run smoothly while ensuring customers receive the best possible experience.

If you're looking for someone who is professional, dependable, proactive, and easy to work with, I would be happy to support your team.

Administrative & Executive Support

Email Management & Calendar Management

Data Entry, Data Accuracy & Quality Control

Web Research & Information Gathering

Document Creation & Report Formatting

File Management & Cloud Organization

Appointment Scheduling & CRM Updates

Customer Service (Email & Chat Support)

Confidential Records Management

Task Prioritization & Time Management

Admin Support

Hosting Support

Chat Support

Personal / Virtual Assistant

Technical Support

Data Entry

Customer Service

Web Development

Database Administration

IT Security

Network & System Administration

Web Design

Graphic Design

Microsoft Applications such as Office (Word, Excel and Publisher)

Photoshop Editing

IT Technician and Troubleshooting

Network Installations

Securing VPS and Dedicated Servers

Securing Linux OS

WHM, whmcs, Cpanel

Docker

Kubernetes

Dedicated Senior High School graduate in Humanities and Social Science with a profound skill in verbal communication, high-level organization and time management, proficiency in digital tools (Microsoft Office, Canva, CapCut), administrative capabilities (email/calendar management).

Computer Engineering graduate with hands-on experience in cloud solutions, system reliability, and cybersecurity. Skilled in AWS, Azure, Oracle Cloud, Alibaba, Red Hat Linux, IAM/PAM, and monitoring tools such as Grafana and Argo. Certified in AWS Solutions Architect Associate, Oracle Cloud Infrastructure, Fortinet Cybersecurity, and Omada Wireless. Experienced in designing and managing multi-cloud architectures, infrastructure automation (Terraform), and on-prem to cloud migrations. Strong background in training, cross-team collaboration, and problem resolution to ensure system performance, security, and scalability.

Experienced Bookkeeper | Accounts Receivable and Payable detail- oriented | Admin Support

Dedicated and detail-oriented Bookkeeper with 10+ years of solid accounting experience now transitioning into the virtual space. I will help your business stay financially organized, accurate, and on track through expert handling of AP/AR, day-to-day transactions, bank reconciliation, and cash flow. I bring real-world experience, reliability, and a strong commitment to delivering high-quality results remotely.


What I can offer:
Accurate Bookkeeping

Reliable Bank Reconciliation

Accounts Receivable and Payable Management

Administrative Support

I am eager to transition my skills into the virtual space, continuously learn, and contribute to the success of your business. If you are looking for someone dedicated, detail-oriented, and easy to work with, I’d be happy to be one of your team.

Let’s work together to keep your books accurate and your business growing!

I am a full-stack developer with expertise in web development, database management, workflow automation, and digital content creation. I excel at building and managing websites, integrating APIs, optimizing processes, and delivering high-quality solutions. Passionate about learning new technologies, I strive to create efficient, reliable, and scalable applications that help businesses grow.

Site Reliability Engineer with 3 years of expertise in designing, deploying, and managing scalable cloud infrastructures. I specialize in comprehensive infrastructure automation, leveraging tools like Python, Terraform, CloudFormation , and n8n to significantly reduce manual operational overhead. Backed by 6x AWS certifications —including CloudOps—and 2x Kubernetes credentials , I build robust observability pipelines utilizing New Relic and Site 24x7 to track SLI/SLOs and ensure maximum uptime. I am dedicated to implementing secure, cost-effective solutions and taking full ownership of platform reliability from initial deployment to continuous scaling.

I excel as a Clinical Appeals Representative with over 4 years of diverse experience in administrative support and healthcare. I specialize in streamlining processes and enhancing operational efficiency, ensuring that businesses remain organized and productive. My background in various roles, from nursing aide to production operator, provides me with a unique perspective on problem-solving and task management. I effectively manage workloads, prioritize tasks, and communicate clearly with stakeholders. My goal is to help you improve your business's workflow and achieve your objectives with precision. If you're looking for a reliable virtual assistant who can deliver exceptional results, let's discuss how I can support your needs.

I help businesses deliver stable, high-quality systems by combining deep expertise in Quality Assurance, Application Support, and Site Reliability Engineering, backed by over 11 years of experience supporting enterprise applications in telecom and fintech environments.

I specialize in end-to-end functional testing (SIT, UAT, regression) and API validation using Postman and SoapUI, ensuring systems behave correctly across complex workflows. Beyond testing, I focus on real-world system reliability—identifying issues early, validating business-critical processes, and preventing defects from reaching production.

In production environments, I operate at an L3 support level—handling incident triage, root cause analysis, and resolution of complex issues across APIs, databases, and backend systems. I work closely with engineering and business teams to not only resolve incidents but implement long-term improvements that enhance system stability and performance.

My experience also includes translating business requirements into functional specifications, test cases, and actionable insights, allowing me to bridge the gap between technical teams and business stakeholders effectively.

I take ownership of system quality and reliability, ensuring that releases are not only delivered but delivered with confidence. I am highly comfortable working remotely with global teams, communicating clearly, and operating with minimal supervision.

If you need someone who can quickly identify issues, support production systems, and ensure reliable, high-quality releases, I’m ready to contribute from day one.

Hello! I am Jera, a dedicated and detail-oriented Manual QA Tester with over 5 years of experience in ensuring the highest quality standards for both mobile and web applications. My expertise lies in meticulously testing applications to identify bugs, improve performance, and enhance user experience.

Skills and Tools:
Manual Testing: Functional Testing, Regression Testing, Usability Testing
Automation Testing: Unit Testing,
Tools I am familiar of: UFT, Adobe Experience Manager, SAP (SAP MM/SD),
Bug Tracking: HP ALM, JIRA, TestRail, Zephyr, MS Excel
UI/UX Tool: Adobe XD, Figma
Project Management Tools: -----------, Trello, Notion,
Documentation: Test Plans, Test Cases, Test Reports, Requirement Traceability Matrix,
Platforms: Web Applications, Mobile Applications, Desktop Applications - iOs, Android and Web? I got you!
Browsers: Chrome, Firefox, Safari, Edge - I use physical device as much as possible so we are sure!
Communication: MS Teams, Slack or anything, whatever you prefer to use.
Application Performance Monitoring: Sentry, LogRocket
Customer Data Platform: Segment

Services Offered:
Comprehensive testing of web, mobile, and desktop applications
Writing and executing detailed test cases
Identifying and reporting bugs with steps to reproduce and proof (screenshot/video)
Regression testing to ensure bug fixes do not introduce new issues
Usability testing to enhance user experience
Providing detailed reports and clear communication with developers and stakeholders
Provide estimates on how long a testing phase would take to complete
Participate actively in any testing activities during migration

Let's Work Together:
If you are looking for a dedicated Manual QA Tester who is committed to delivering high-quality results, let's connect! I am excited to bring my skills and experience to your project and help ensure your software is reliable and user-friendly. I have been testing different kind of applications so I am very much flexible and easy to teach if needed.

Feel free to reach out to discuss your project requirements and how I can assist you in achieving your quality goals. I can be reach anytime.

I am a highly experienced Data Entry and Back-Office Specialist with over 30 years of proven work in handling data processing, invoice encoding, and customer support.

In my previous role, I was responsible for encoding product details from invoices and generating certificates required for customs clearance. This required strong attention to detail, accuracy, and the ability to meet strict deadlines. I consistently maintained a 0.00% error rate and was recognized for top production performance.

I also handled email and chat support using Outlook, assisting clients with inquiries and ensuring timely responses.

While I am new to the Virtual Assistant role, my skills are highly transferable. I am reliable, organized, and capable of working independently with minimal supervision.

What I can do for you?
- Data entry and data processing
- Invoice encoding and documentation
- Email handling and customer support
- Web research and data collection
- File organization and admin support

I am currently improving my skills in e-commerce (Shopify & Amazon) and continuously learning tools used by Virtual Assistants.

I am looking for a long-term opportunity where I can contribute my experience, accuracy, and strong work ethic.