Hi! I'm Rosalia, and I have over 5 years of experience in customer service, employment verification, technical support, and administrative support.

For almost 4 years, I worked as an Employment Verification Specialist under the HireRight account. I verified employment records, researched employer information, maintained accurate records, and communicated with employers through phone, email, and fax while handling confidential information.

I also have experience as a Ticket Broker Virtual Assistant, helping clients secure tickets during presale and general sales. My responsibilities included ticket purchasing, account setup, artist and event research, monitoring on-sale dates, and providing administrative support.

Here's what I can help you with:

• Employment Verification
• Ticket Purchasing & Account Setup
• Administrative Support
• Customer Support (Phone, Email & Chat)
• Data Entry & Record Management
• Online Research
• Calendar & Email Management

Tools I'm familiar with:

• Microsoft Excel, Word, and Outlook
• Google Workspace (Docs, Sheets, Gmail, and Calendar)
• Slack and Zoom
• CRM Systems
• Ticketmaster, AXS, SeatGeek, Eventbrite, Eventim, and Paciolan


Here's what you can expect when working with me:

• Clear and professional communication
• Accurate and detail-oriented work
• Reliable support and on-time task completion
• Careful handling of confidential information
• Willingness to learn new tools and follow your preferred processes
• A positive attitude and someone who's easy to work with

I'm reliable, organized, detail-oriented, and easy to work with. I enjoy learning new tools, adapting to different processes, and making sure every task is completed accurately and on time.

If you're looking for someone who can provide dependable support and become a valuable member of your team, I'd love the opportunity to work with you. Thank you for taking the time to visit my profile, and I look forward to hearing from you!

Results-driven Customer Service Professional with over 10 years of international experience supporting clients from the USA, Australia, and other global markets. Skilled in handling high-volume customer interactions, telemarketing, lead and employment verifications, and administrative tasks. Known for delivering exceptional service in remote environments with a focus on accuracy, empathy, and timely resolutions. Seeking remote CSR opportunities with companies in Australia, the UK, or New Zealand.

I am an experienced Verification Specialist and Customer Service Professional with experience in background verification, healthcare support, and BPO customer service.

Skilled in managing inbound and outbound calls, verifying applicant credentials, coordinating with employers and healthcare providers, and handling confidential data with accuracy. Known for strong communication skills, problem-solving abilities, and delivering efficient client support.