Dedicated and reliable Customer Support and E-commerce Virtual Assistant with experience in both in-person and online customer service and order fulfillment. Skilled in handling customer inquiries, resolving complaints with emotional intelligence, and providing timely and professional chat support.
Experienced in printing, arranging, and packing customer orders, ensuring accuracy and timely dispatch. Able to adapt communication style based on customer behavior and needs so that every customer feels heard, respected, and supported. Proactive in taking initiative to resolve issues and committed to delivering high-quality service that improves customer satisfaction and business performance.

Detail-oriented and performance-driven Senior Customer Service Specialist with over 6 years of experience in live chat and email support within E-commerce, gaming, event ticketing, online education, cryptocurrency, and healthcare industry. Proven success
as a Subject Matter Expert, having trained and mentored over 150 agents and consistently exceeded KPIs in CSAT, QA, and efficiency. Adept at managing multiple chats and emails simultaneously, resolving complex user issues, and enhancing
support workflows.

Are you juggling a million tasks and finding it hard to keep your head above water? You’re definitely not alone.

Many entrepreneurs get caught up in the nitty-gritty of running a business and lose sight of their bigger goals. That’s where I come in as your General Virtual Assistant! I’m here to tackle all the behind-the-scenes work so you can focus on your passion and your vision.

Imagine having someone to handle your admin tasks while you focus on your creative genius! With my help, you can finally shift your energy toward growing your brand, connecting with clients, and making those big moves.

Here’s how I can help you:
Inbox Zero: I’ll manage your emails, filter out the spam, and highlight the important stuff so you never miss a beat.
Effortless Scheduling: I’ll take care of your calendar, coordinate meetings, and ensure you have enough time for everything.
Task Management: Keep your projects on track with organized task lists and deadlines, so nothing slips through the cracks.
Research Support: Need data or insights? I’ll gather and compile information to keep you informed and ahead of the game.
Customer Care: I’ll handle inquiries and support, making sure your clients feel valued and appreciated.

As your VA, I’ll handle all the administrative tasks, such as calendar management, organizing files, responding to emails, and booking your next flight. You can focus on the big picture while I take care of the nitty-gritty.

Together, we’ll make your workday smooth, stress-free, and productive. Let’s make it happen!

i am tech-savvy, have a computer skills and a high level of proficiency with commonly used software and business programs. i also specializes in basic accounting tasks and finance management. I also acquire knowledge on how to collect and analyze data to identify problems, assess root causes, and develop effective solutions as a six sigma white belt holder.

I'm new here, no experience yet but I am so much willing to learn. Please be gentle with me, and guide me. I know how to speak english, I can edit using canva, also can do video editing. I am taking BS in Nursing, so I am patient and has deep understanding.

Expertise: Xero | QBO | Wave | Excel | Slack | Google Drive
Hello there! Are you looking for a reliable and dedicated bookkeeper to manage your financial records with precision?
With over 10 years of experience in accounting as an assistant, I’ve honed my skills in financial management, reporting, and compliance. Recently, I’ve expanded my expertise through specialized training in bookkeeping and am currently working part-time as a bookkeeper for a U.S.-based business using Wave, where I handle invoicing, billing, expense categorization, reconciliations, and financial reporting.
Throughout my career, I’ve been committed to ensuring accuracy in financial records, adhering to accounting standards, and delivering timely reports. With a strong command of accounting software and a proactive approach, I’m ready to bring my skills to your business and help you achieve financial clarity and success.
MY QUALIFICATIONS:
>Xero Advisor Certified Bookkeeper>Hands-on training and practical experience with Xero, QuickBooks Online, and Wave
>Over a decade of corporate accounting assistance experience in office setup & financial reporting
>Skilled in invoicing, billing, reconciliations, accounts payable & receivable, payroll processing, and financial reporting
>Professional development through hands-on workshops & continuous learning
WHAT I OFFER
*Xero, QBO & Wave Bookkeeping Expertise
>Whether you're a small business or a growing enterprise, I’m here to make bookkeeping simple and accurate. From invoicing and entering bills to managing accounts payable/receivable, reconciling bank statements, uploading CSV files, and generating reliable financial reports, I provide precise and efficient bookkeeping solutions tailored to your needs.

*Real-World Experience
>My training in Xero and QuickBooks Online, which focused on real-world scenarios, equipped me to adapt quickly to new systems. Because of this, working with Wave for the first time in my current part-time role felt seamless. I now provide practical bookkeeping support in Wave—handling invoicing, bill entry, expense categorization, reconciliations, and financial reporting—while applying the strong foundation I built through my training.

*End-to-End Bookkeeping
>From invoicing clients to reconciling accounts, I can handle your bookkeeping from start to finish. You can trust me to keep your books balanced, your cash flow optimized, and your financials in order.

*10+ Years of Accounting Support
>With over a decade of experience as an accounting assistant, I've managed various office tasks and helped set up systems for financial reporting and reconciliation.

*Attention to Detail
>Accuracy is key in bookkeeping. I pride myself on a meticulous approach to ensure that every number adds up, keeping your financial records reliable and error-free.

*Confidentiality and Security
>Your financial information is in safe hands. I prioritize confidentiality and ensure that all your financial data is handled with the utmost security and care.

*Timely and Efficient Service
>Deadlines are important. I’m committed to delivering timely and accurate results that help you stay on track and focus on growing your business.

HOW I CAN HELP YOUR BUSINESS
>Choosing me as your Virtual Xero Bookkeeper means you're not just hiring someone to crunch numbers -- you're gaining a reliable financial partner who understands bookkeeping inside and out and is dedicated to your success.

LET'S WORK TOGETHER!

I know how much peace of mind comes from having accurate, organized books. With expertise in Xero, QBO, and Wave, I’ll manage your bookkeeping carefully, so you can focus on what you do best running and growing your business.

Your Bookkeeper,
----------- B. -----------ña

As IT Service Desk Technician, I handle procurement of IT equipment like laptops, mouse, keyboards, monitors, docking stations and others for APAC region.
I handle IT Orientation(meeting) for new hire employees.
I worked with HR, hiring managers and Service Desk manager for new hire onboarding and offboarding.
I'm responsible for installation/uninstall of managed enterprise apps in the company.
I worked with Cybersecurity for machine/mobile device compliance, local machine permission and 3rd party app installation.
I setup network printer, conference room.
I'm handling tickets escalated by L1 Service Desk Technician.
I'm responsible for assigning, creating group, licenses, permission in M365 admin center.
Sharepoint site creation, permission part of my day-to-day task.
Adding, creating, updating permission of end users/stakeholders to distro/groups in AD, Exchange Admin, Endpoint is also part of my role.
Working with other IT resolver group like OT Network/Security, Infra and Cybersecurity is part of day-to-day task.
Providing access to Concur and LMS, adding projects is part of my role.

•The Virtual Assistant Pro Max
•Freeing you from workloads
•Help to improve workflow, save time, and remove burden of your tasks.
Take a peak of how I can help you
•Data Entry
• Executive Virtual Assistant
• Appointment Setting and Calendar Management
• Customer Service (Phone, Email, Chat, Video)
• Recruitment/Staffing
Seems like a good fit for your social media realm?
* Send me a personalized message and let's discuss how can I help you or if you're interested in discovering more about how my services could benefit your business, here's more;
Extremely qualified because;
• Masters of Arts of Educational Management
• 5 years professional work experience
• Can connect with variety of people and build rapport
•Have a good attention to detail, especially in written reports
• Proficient with different VA tools but not limited to the following, Google Suit, MS Office, etc.
2 Quick Steps to see if I we’re the RIGHT FIT
1. Send me a message
2. Schedule a discovery call

I support busy business owners and professionals by handling behind-the-scenes operations. I have experience in customer support, content management, and social media operations across both B2B and B2C environments. Skilled in reviewing content accurately, following guidelines, identifying policy violations, and maintaining quality standards, I consistently meet productivity, accuracy, and performance metrics.

My tools: Microsoft Office, Google Workspace, Canva, and major social media platforms.

My work style: I flag issues early, ask the right questions upfront, and ensure that nothing falls through the cracks.

I am available full-time and can align with both US and UK time zones. I am open to long-term opportunities where I can consistently support daily operations and become a reliable member of your team.

I value clear communication, attention to detail, and consistency in my work. I ensure that tasks are completed on time, systems remain organized, and no important details are overlooked.

Results-driven Virtual Assistant and Operations Leader with over 8 years of experience in high-volume customer service and team management. I specialize in process optimization, administrative excellence, and high-level problem solving. With a background as an Operations Team Leader, I bring a strategic mindset to every task, ensuring 100% resolution rates and consistently exceeding performance KPIs. I am dedicated to boosting efficiency and providing top-tier support through technical proficiency and emotional intelligence

I specialize in providing high-level strategic support to clients, ensuring their focus on scaling their business while I handle the complexities of the day-by-day. With a deep background in Calendar and Inbox Management and Google Workspace Proficiency, I don't just manage schedules - I optimize time.

3+ years Executive Assistant, Administrative Support, Google Workspace, Microsoft 365, Notion, Mailchimp, Canva, Quickbooks and Meta Business Suite.

I am a dedicated and flexible virtual assistant with a strong background in problem-solving techniques, creativity, and technological expertise. My interests and work experience put me in a unique position to provide all-encompassing assistance catered to your needs.
Hobbies and Interests:
An avid reader with a love for exploring different genres, I bring a well-rounded perspective and strong analytical skills to any project. Occasionally, I channel my creativity into writing stories which enhances my ability to communicate ideas effectively.
Skills and Qualities:
*Flexibility and Trainability- I am constantly ready to learn new abilities and adjust to new situations fast. I can effectively handle any task that will be given to me since I am eager to learn new things.
*Effective Communication- With strong communication skills, I excel in articulating ideas clearly, understanding client needs, and fostering positive interactions.
*Troubleshooting Expertise- My background in troubleshooting allows me to efficiently identify and resolve technical issues, ensuring smooth operations.
*Proficiency in Microsoft Office- I am well-versed in Microsoft Office Suite, capable of handling various administrative and project management tasks with precision and efficiency.
Whether you require help with creative endeavors, administrative duties, or technological issues, I am committed to delivering high-quality results with reliability and professionalism. Let’s collaborate to achieve your goals and drive success in your endeavors!

A results-driven Customer Experience professional with over three years of experience supporting high-volume service environments, including Tier 2 escalations, fraud support, retention, collections, floor support, and trainer apprenticeship functions. Known for strong problem-solving, empathy-based communication, and the ability to support both customers and teammates in complex situations. With additional training in clinical and educational psychology settings, I bring a people-centered and ethically grounded approach to service, coaching, and collaboration. I aim to be recognized as a dependable, adaptable, and growth-oriented professional who contributes to both performance excellence and positive team environments.

Adaptable and detail-oriented Virtual Assistant with a strong background in customer service and call center support. Skilled in client communication, scheduling, task management, administrative support, email and chat handling, data entry, and productivity tools.

Experienced GoHighLevel Admin tasks with CRM management, automation workflows, funnel building, appointment scheduling, and customer support administration. Dedicated to helping business owners stay organized and efficient by managing time-consuming tasks with accuracy, professionalism, and care.

Here are some of the tools and skills I bring:
-Customer Support (Voice/Email/Chat
-Data Entry & File Management
-Basic Graphic Design (Canva)-
-Research & Data Gathering
-Email & Inbox Management
-Administrative & Organizational Skills
-GHL Admin tasks and responsibilities

I am hardworking, quick to learn, and committed to delivering high-quality work on time. I communicate clearly and make sure every task is completed efficiently.

I’d love to support your business and help you save time. Feel free to send me a message!