I am a results-driven Customer Support Professional and Operational Leader specializing in FinTech support, high-volume ticket handling, and team management. With extensive experience in corporate financial BPO environments and hospitality operations, I help e-commerce and finance companies protect their brand reputation, lower handling times, and keep Customer Satisfaction (CSAT) scores high

Results-driven Customer Service Representative & Virtual Assistant with experience in insurance accounts and credit advising. Skilled in customer support, billing, claims, and administrative tasks. Reliable, detail-oriented, and focused on quality work.

Customer Experience & E-commerce Operations specialist with 7+ years of remote work experience, 4+ years focused specifically on high-volume Shopify brands and dropshipping operations. I build CX systems from scratch, not just answer tickets, from SOP documentation and Gorgias macro libraries to AI-assisted workflows and weekly reporting dashboards.

I've managed 41,000+ orders and led a 6-member remote team at peak volume ofUpgrade to see actual infotickets/day, supporting multi-brand operations across AU/NZ markets. Skilled in Gorgias (Certified Partner), Shopify backend operations, supplier and 3PL coordination, warranty and fraud handling, and training junior CX agents.

Proficient in Claude and Copilot, I use AI to speed up drafting, refine macros, and keep documentation current, without losing the human judgment that actually resolves tickets. I focus on building processes that hold up without me in the room: clear macros, clean SOPs, and reporting systems that give management real visibility into what's happening on the ground.

Hi! I am a dedicated E-commerce Customer Support Specialist with hands-on experience managing daily store operations and customer communications.

What I bring to your team:

Helpdesk Management: Proficient in Zendesk, handling customer inquiries, order updates, and ticket resolution smoothly.

E-commerce Platform Operations: Skilled in Shopify, navigating backend orders, tracking fulfillment, and processing updates.

Data & Financial Tracking: Highly proficient in Google Sheets/Excel for logging refunds, managing tracking logs, and maintaining data accuracy.

AI-Assisted Efficiency: I utilize AI tools responsibly to streamline workflows, speed up response times, and improve documentation while maintaining a personal, human touch.

I am highly analytical, possessing basic to intermediate technical troubleshooting skills. I am currently transitioning my academic focus deeply into Business Strategy & AI Operations, allowing me to look at your business workflows not just as an agent, but with a strategic eye to help optimize your operations.

I am a dedicated Customer Support Specialist with 4+ years of experience providing high-quality service in email, chat, and phone support. I specialize in order management, refunds, shipment tracking, and customer issue resolution, particularly for e-commerce businesses.
I am highly skilled in tools such as ShipStation, Upgrade to see actual info, Zendesk, Google Workspace, Slack, and other workflow platforms. I consistently deliver accurate, timely responses and maintain professionalism in handling high-volume inquiries.
Aside from customer support, I also have strong experience in transcription and quality assurance, ensuring accuracy, clarity, and compliance across all outputs.
I bring reliability, excellent communication, and fast adaptability to any remote team. I’m confident in working independently, managing deadlines, and maintaining top-tier quality in every task.

Hey there!
Ever feel like the right people cross your path at the perfect time? Your search on OnlineJobs.ph tells me you're looking for more than just another applicant—you want a dedicated professional who can truly add value.
As a Customer Service Specialist, Canva Expert, and General Virtual Assistant, I bring a blend of exceptional support, creative design, and efficient virtual assistance to the table. Whether it’s engaging content creation, copywriting, social media management, research, or file organization, I ensure confidentiality, accuracy, and productivity in every task.
Plus, I’ve attended REVA training, further refining my skills to provide top-tier virtual assistance. Could this be the perfect match? Looking forward to hearing your thoughts.

I was a car insurance underwriter for 10 years.
Currently I am working as customer support specialist for a retail/wholesale company. We supplies tablewares and kitchenwares to all majors stores in the Philippines. My day to day job is retrieving Purchase Order from customer portal, order entry and processing and printing the barcodes for the items. We also monitoring the inventory of our products. I do invoicing from time to time and generates and making sales report if needed. Both my previous and current work requires work efficiency and accuracy and must be keen to details and sharp as well has an analytical skills. Honestly, I don't have any experience working in an online set up but I am very much willing to learn.

Detail-oriented logistics professional with experience in coordination, planning, allocation, maximizing of fleet and communication. Highly organized and reliable, with strong administrative and problem-solving skills developed in fast-paced logistics environments. Bringing transferable expertise in data management, customer support, and process optimization.

Hey there! Are you in need of some extra support to take things to the next level? Let's team up and make it happen!

My expertise include:
-Customer Service (B2B and B2C)
-Phone, Email, and Live Chat Support
-Quality Control
-CRM Management
-Web Research
-Content Writing
-Personalized Tutoring
-Skip Tracing
-Virtual Assistance

Tools I am familiar with:
Salesforce, Zoho, Gmail, MS Outlook, MS Office, Google Workspace, Skype, Slack, Upgrade to see actual info, WhatsApp, Canva, Docusign, Zoom, Loom, Concorde, Zammad, Wix, ChatGPT, and more!

What makes me the ideal fit for your team/company?
-With extensive experience as a Customer Support Specialist, I excel in providing top-notch assistance via live chat, email, and phone calls, ensuring exceptional customer satisfaction and efficient issue resolution.
-A versatile Virtual Assistant with proven expertise in efficiently managing a diverse responsibility, ensuring seamless operations and exceptional support.
-Reliable, cooperative, and adaptable, maintaining a strong sense of integrity, and has a keen willingness to learn and take on new challenges.

I passionately serve God in all I do; my work is a reflection of my faith and dedication.

Customer Support and Quality Assurance professional with 14+ combined years of experience delivering exceptional customer experiences across BPO, eCommerce, and online coaching industries.

I’ve worked as a Customer Service Representative, QA Analyst, QA Supervisor, Customer Success TeaUpgrade to see actual infomber, and Virtual Assistant—handling customer inquiries, coaching teams, managing eBay operations, and improving service quality.

I specialize in email and social media support, CRM tools, remote collaboration platforms, and process improvement. I’m detail-oriented, reliable, and passionate about helping customers and businesses succeed.

Currently open to remote Customer Support, Virtual Assistant, and eCommerce support roles.

Hi, I'm Janine.

I help businesses deliver excellent customer service, manage daily operations, and improve customer satisfaction. With 12+ years of experience supporting US-based clients, I specialize in customer support, administrative assistance, order management, and CRM systems.

What I Can Help You With

- Customer Support (Email, Chat, Phone)
- Order Processing, Tracking & Returns
- Refunds & Dispute Resolution
- CRM Management & Data Entry
- Appointment Scheduling & Calendar Management
- Customer Follow-Ups & Documentation
- Administrative & Virtual Assistant Tasks
- Public Adjuster Claims Support & Customer Communication

Tools & Software

Zendesk • Google Workspace • Vonage • Xcelerate • Claim Wizard • Claim Titan • Slack • Upgrade to see actual info • Microsoft Office

Why Clients Hire Me

- 12+ Years of Customer Service Experience
- Excellent Written & Verbal Communication
- Detail-Oriented & Organized
- Fast Learner & Problem Solver
- Reliable and Self-Motivated
- Experienced with US-Based Customers
- Available for Long-Term Full-Time Work

Customer Service | Customer Support | Virtual Assistant | Email Support | Chat Support | Phone Support | Order Processing | Order Tracking | Refunds | Returns | CRM Management | Data Entry | Administrative Assistant | Appointment Setting | Calendar Management | Zendesk | Google Workspace | Insurance Claims Support | Documentation | Customer Success

Customer Support & E-commerce Operations Specialist with 5+ years of experience helping Shopify stores, dropshipping brands, SaaS companies, and online businesses deliver exceptional customer experiences.

My background combines customer support, technical troubleshooting, e-commerce operations, and team leadership. I was promoted from Support Analyst to Team Leader at a global software company, where I consistently maintained 95%+ CSAT scores while mentoring new teaUpgrade to see actual infombers and overseeing daily operations.

I have hands-on experience supporting Shopify and dropshipping businesses across the US and EU, handling customer inquiries, order management, refunds, replacements, fulfillment coordination, chargebacks, technical troubleshooting, and supplier communications.

My experience includes:
• Shopify Store Operations
• Customer Support (Email, Chat & Phone)
• Dropshipping & Supplier Coordination
• Technical Support & Troubleshooting
• Chargeback & Dispute Management
• Team Leadership & Training
• Administrative Support & Reporting

Tools: Shopify, Salesforce CRM, Gorgias, Upgrade to see actual info, Slack, Google Workspace, Microsoft Teams, Outlook, AWS Connect, DeepL, and ChatGPT.

I focus on creating efficient processes, solving problems quickly, and delivering customer experiences that build trust and drive long-term growth.

Virtual Assistant | Streamlining Workflows with Precision & Care

I’m here to make your day easier! As a Virtual Assistant, I provide comprehensive support -- from patient coordination and scheduling to documentation and communication ensuring smooth, accurate, and timely results. I love turning complex tasks into simple solutions.

With a detail-oriented, data-driven approach and proficiency in EHR systems, Optimal DX, Booker, Go High Level, Canva, and Google Workspace (Drive, Sheets, Docs, Calendar), I help teams stay organized, efficient, and on track to meet their goals.

Need someone reliable to keep things running seamlessly? I’m ready to help!

Hi! I’m Michael, a customer support professional with 4+ years of overall BPO experience, specializing deeply in live chat and email support for fast-paced remote environments. I have a proven track record of 2 years dedicated strictly to high-volume live chat and 1 year focused on email. I excel at handling concurrent inquiries, resolving issues efficiently, and maintaining clear, professional communication.

Over the past few years, I’ve consistently maintained a 95%+ CSAT rating while managing 3-5 concurrent live chat sessions with accuracy and professionalism. My background includes billing, subscriptions, and account management from Concentrix, making me a strong fit for SaaS and subscription-based companies.

I’m highly adaptable to new processes and tools, comfortable working independently with minimal supervision, and experienced in ticketing systems and remote collaboration platforms.

I am currently seeking long-term remote opportunities as a Chat & Email Specialist or Non-Voice Customer Support Representative, where I can contribute immediately and grow with the team. I am open to a probation or trial period for long-term opportunities.