Operations-focused professional with experience in e-commerce support, executive assistance, Amazon Seller Central, Shopify workflows, customer support management, and backend operations coordination. Passionate about helping businesses stay organized, efficient, and client-focused through reliable support and streamlined systems.

Been with BPO for over 12 years

I have experience contacting new and existing patients, explaining services, handling objections, and updating CRM systems with accurate and organized data. I am confident in building rapport quickly, maintaining professionalism under pressure, and achieving call and conversion targets.Highly motivated with hands-on experience in healthcare cold calling, appointment setting, sales support, and customer service. I specialize in engaging with patients and clients through professional inbound and outbound communication, ensuring accurate information gathering, smooth onboarding, and excellent service experience.

CORE SKILLS
• Healthcare Cold Calling
• Appointment Setting & Calendar Management
• Outbound & Inbound Customer Service
• Sales Support & Lead Conversion
• Patient Outreach & Follow-ups
• CRM Data Entry (Accurate & Organized)
• Objection Handling & Script Following
• Email, SMS & Phone Communication
• Time Management & Task Prioritization
• Multitasking in Fast-Paced Environments

EXPERIENCE HIGHLIGHTS
• Conduct outbound calls to patients/customers to introduce services and updates
• Assist in onboarding new patients by gathering and verifying essential information
• Schedule and manage appointments efficiently based on availability and urgency
• Handle customer concerns professionally while maintaining a calm and positive tone
• Update CRM systems with accurate notes, call results, and follow-up schedules
• Support sales and service teams by ensuring consistent communication flow

TOOLS & PLATFORMS (if applicable)
• CRM Systems (e.g., HubSpot, Salesforce, or similar)
• Google Workspace (Docs, Sheets, Gmail, Calendar)
• Dialers / VoIP Calling Systems
• Scheduling Tools
• Messaging & Email Platforms

I’m a customer-focused professional with experience in sales, customer service, technical support, operations coordination, and client communication for U.S.-based businesses. I’ve worked in fast-paced environments handling inbound and outbound calls, lead follow-ups, appointment setting, CRM management, dispatching, and resolving customer concerns while maintaining a positive customer experience.

I’m confident speaking with customers, building rapport quickly, handling objections, and finding solutions that work for both the client and the business. Whether it’s helping close sales, solving technical issues, following up with leads, or managing day-to-day operations, I take pride in being reliable, proactive, and easy to work with.

One of my biggest strengths is adaptability. I’m a very quick learner, highly flexible, and comfortable learning new systems, tools, and workflows quickly. I work well under pressure, stay organized in high-volume environments, and genuinely enjoy solving problems and helping businesses grow.

I’m looking for a long-term opportunity where I can contribute, continue learning, and become a valuable part of a strong team.

Many business owners spend 10–15 or more hours each week dealing with emails, data entry, and customer questions instead of concentrating on expanding their business. I help free up that time by managing daily administrative tasks efficiently, accurately, and professionally.

I am a Virtual Assistant and General Administrative Assistant with expertise in data entry, inbox management, and customer service. I support busy entrepreneurs and teams who need a dependable professional to keep operations organized, responsive, and running efficiently.

Here are the ways I can assist your business:

-Data entry and database management using Google Sheets and Excel
-Email and inbox management, handling 80–100 messages per day
-Calendar coordination and appointment scheduling, managing 20 or more bookings each week
-Customer service through email and chat support
-File and document organization in Google Drive
-General administrative assistance for daily business operations

In customer support, I manage a high volume of inquiries every day, responding to concerns, follow-ups, and general questions through email and chat. I prioritize clear, prompt, and professional communication to enhance response times and overall customer satisfaction.

As a General Administrative Virtual Assistant, I oversee executive calendars with more than 20 weekly appointments while preventing scheduling conflicts. I also manage inboxes containing 80–100 daily emails, ensuring messages are well-organized and responses are handled efficiently.

For data entry, I handle and verify over 200 records each day using Google Sheets and Excel while maintaining strong accuracy and consistency. I implement double-check procedures that help minimize errors and improve reliability.

I also develop and maintain organized digital filing systems, reducing document retrieval time by 30–40% and improving workflow efficiency in everyday operations.

Results I provide:

Freed up 10–15 or more hours each week for business owners through effective administrative support
Managed 80–100 daily emails with faster response times and improved organization
Coordinated 20 or more weekly appointments with minimal scheduling conflicts
Completed 200 or more daily data entries with high accuracy and fewer mistakes
Enhanced customer response speed and satisfaction through consistent support
Cut document search time by 30–40% through structured file management systems

I am highly organized, detail-focused, and able to quickly learn new tools and processes. I regularly use Google Workspace (Docs, Sheets, Drive, Gmail, Calendar), Microsoft Excel, and basic CRM platforms to streamline workflows and maintain smooth operations.

If you need a Virtual Assistant who can take responsibility for administrative tasks, manage data carefully, and deliver dependable customer service, I am ready to support your business.

I am available for both full-time and part-time opportunities and can work during EST and PST hours. You can send me a message here or email me at ----------- would be glad to assist your business.

Here is the link to my CV: -----------

Rated as a 5-Star Customer Support Specialist/Frontline Digital Care with 12+ years of experience in customer service and technical support, I've handled high-volume emails, chats, and phone support, resolving issues effectively while maintaining a positive customer experience.

I can help you with:
Customer Support & Success Management
Technical Troubleshooting and Scheduling Tech (ServiceTitan, Jobber, ServiceNow)
Email & Chat Support (Zendesk, Freshdesk, Talkdesk, Aircall)
Virtual Assistance & Admin Tasks (Notion, Slack, Google Workspace, Microsoft 365)
Billing Support, Dispute Resolution & E-commerce (Stripe, PayPal, Shopify)
Basic Graphic Design (Canva) & Social Media Management

Customer Service Skills :
Responding to inquiries, questions, feedback, and complaints.

Worked at Zeronet New Zealand as a Digital Agent/Billing/CSR/TSR for 2 years and 5 months
Worked at Verizon US as a Technical Support Representative (with Sales) for 1 year
Worked at Optus Australia as a Customer Success/Live Chat/Technical Support for 6 years
Worked at FMT HVAC Services as a Virtual Assistant/Admin Staff for 2 years

I'm detail-oriented, tech-savvy, and genuinely care about the people I work with. I focus on quick response times, clear communication, and resolving issues on the first contact whenever possible. I help businesses deliver fast, reliable, and professional customer support.

If you're looking for a long-term, loyal, reliable and someone who can represent your business professionally and keep your customer satisfied, I'm ready to help!

Let's chat soon to discuss how I can support your business objectives.

• Strengthened developmental methodologies introducing a code quality document.
• Maintained existing applications and designed and delivered new applications.
• Evaluated multiple software solutions during early software architecture plotting and system migration planning stage.
• Involve in data analysis and sanitation.
• Create and modify reports using excel and VB6 with database connected in MS SQL.
• Create and alter scripts in stored procedure, views and function from database.
• Train new user and explain the protocols clearly and efficiently.
• Built tested and Deployed Scalable, highly available and modular software.
• Monitors supplies need for upgrades and maintenance of the system
• Troubleshoots error in both software and hardware in the system.
• Provide thorough support and problem resolution for customers.
• Maintain composure and patience in face of difficult customer situations.
• Build and maintain successful relationship with service providers, dealers and consumers.
• Conduct user training to the client for Android System (Meter Reading System)
• Conduct user training to the client for System Software (Utility Billing Management System) • Answered customer questions and resolved service issues in a timely manner. • Great experience in Telco account for Billing and Sales account.

I am a dedicated and detail oriented professional with solid experience in customer service, dispatch operations, and quality assurance. I previously worked as a Transportation Dispatcher for Modivcare, where I managed trip coordination, handled high-volume calls, and ensured timely and efficient service for ----------- addition to my dispatch background, I have experience supporting retail accounts, assisting customers with inquiries, resolving concerns, and maintaining a positive customer experience.

My role as a Quality Operator further strengthened my ability to monitor performance, ensure compliance with standards, and deliver consistent, high-quality results.I am highly organized, adaptable, and committed to providing excellent service in fast-paced environments. I take pride in clear communication, problem-solving, and going the extra mile to meet both client and customer needs.I am now seeking opportunities where I can contribute my skills, grow professionally, and add value to a dynamic team.

I’m a reliable and detail-oriented professional with experience in medical data entry, customer support, and administrative tasks. I’ve worked with Cortex/EMR systems, handled real-time data using Google Sheets, and supported customers through chat, email, and calls across multiple countries. I also have experience in billing, account management, and resolving client concerns efficiently. I’m known for being accurate, organized, and easy to work with, and I always make sure tasks are completed on time while delivering quality results.

Customer Support Specialist with expertise in e-commerce and chat support. Experienced in Shopify, Zendesk and WordPress—handling orders, resolving issues, and creating smooth customer experiences.

I am a results-driven E-commerce Customer Support and Operations Specialist with strong experience in both customer service and data management. I support fast-paced online brands by delivering excellent customer experiences while maintaining accurate and organized backend operations.

I have worked extensively with Shopify-based stores, handling high volumes of customer inquiries across multiple channels. My approach goes beyond answering tickets. I focus on improving retention, increasing upsells, and building long-term customer relationships. I am experienced in managing subscriptions, handling cancellations, and resolving disputes and chargebacks with a proactive and solution-focused mindset.

In addition to customer support, I bring solid data entry and data management expertise. I have managed and updated large volumes of customer, order, and product data with a high level of accuracy. I regularly use Google Sheets to track orders, maintain reports, audit data, and ensure consistency across systems. I am detail-oriented and efficient when working with spreadsheets, databases, and CRM tools, helping reduce errors and improve workflow efficiency.

My operational experience includes order fulfillment, tracking, and logistics coordination. I handle refunds, returns, and replacements while following company policies and maintaining customer satisfaction. I have also investigated chargebacks, compiled supporting evidence, and contributed to improving dispute win rates.

I am comfortable using tools such as Gorgias, Commslayer, Loop, Salesforce, Intercom, Shopify, and Google Sheets, which allows me to quickly adapt to different systems and workflows.

What sets me apart is my ability to balance customer satisfaction with accurate data handling and business goals. I focus on keeping operations organized, reducing errors, increasing conversions, and supporting overall business growth.

If you are looking for someone reliable, detail-oriented, and experienced in both customer support and data entry or management, I am ready to contribute and make an impact.

I am a dedicated and reliable professional with experience in customer service, technical support, sales support, outbound calling, and healthcare coordination. I have worked with customers through phone, email, and chat, helping resolve concerns, provide information, and deliver excellent customer experiences.

My background includes handling inbound and outbound calls, lead generation, appointment setting, customer support, and building positive client relationships. I am confident in communicating with customers, managing multiple tasks, and working independently in a fast-paced environment.

I am highly organized, detail-oriented, and eager to learn new skills and tools. I take pride in being dependable, professional, and committed to helping businesses grow while providing exceptional service to their customers.

If you're looking for a hardworking Virtual Assistant, Customer Support Specialist, Lead Generation Specialist, or Outbound Sales Representative, I would love the opportunity to contribute to your team.

Available for long-term e-commerce support (data + customer experience + AI systems)

I help e-commerce brands turn customer conversations into insights that improve conversions, reduce support load, and optimize operations.

Instead of just replying to emails and comments, I analyze customer messages to identify:
- Buying triggers
- Common objections
- Frequently asked questions

Then I turn these into:
- Conversion-focused reply systems
- Ad copy ideas based on real customer language
- Clear reports with actionable insights

With 5+ years of experience in data management, reporting, and workflow systems, I build dashboards, track KPIs, and help business owners make smarter decisions based on real data.

I also support:
- Customer email & >>>Facebook comment management
- Direct response copywriting for ads
- Basic ad creatives using Canva/Figma

If you're looking for someone who doesn’t just “do tasks” but helps improve how your business runs. I’d love to help.

’m a customer-focused professional with experience as a Shopify Operations Assistant, managing orders, monitoring inventory, and supporting day-to-day e commerce operations. I’ve also worked as a Customer Service Specialist, handling inquiries and resolving customer concerns across different channels. In addition, my background as an ESL Teacher strengthened my communication skills, adaptability, and patience when working with diverse individuals.

Virtual Assistant with 5+ years of experience in customer support, technical troubleshooting, and CRM management. Skilled in handling client communication, scheduling, and coordinating tasks in fast-paced environments. Experienced in managing inboxes, tracking workflows, and supporting operations—now focused on supporting construction and service-based businesses with efficient project coordination and administrative support.