I am a versatile SaaS Systems Administrator and former University IT Instructor with a proven track record in platform administration, cloud operations, and hospitality technology. I combine deep technical expertise with a clear, professional communication style — making me equally effective with enterprise clients, cross-functional teams, and end users.
In my current role, I specialize in hotel technology solutions, managing and optimizing leading Property Management Systems including Opera, SIHOT, and RMS, alongside operational platforms such as hubOS. I oversee end-to-end system administration — from reservations and billing workflows to seamless API integrations across hospitality SaaS environments — enabling hotels to improve efficiency and elevate the guest experience.
My broader SaaS expertise covers user lifecycle management, role-based access controls (RBAC), API integrations, and technical support. I am also highly proficient in Learning Management Systems (LMS), particularly Canvas Instructure, having deployed and administered platforms in academic settings.
I apply strong data analysis skills using SQL, Power BI, Python, and Excel — building automated dashboards, performing ETL workflows, and delivering actionable insights that improve operational performance. I translate complex technical data into clear, decision-ready reporting for stakeholders at every level.
What sets me apart is my ability to bridge the gap between technical systems and the people who use them. I am known for being proactive, accountable, and solutions-oriented — consistently driving continuous improvement across systems, processes, and teams.
I am currently deepening my expertise in SQL, Data Engineering, and BI tooling, with a long-term focus on scalable cloud solutions, data pipelines, and systems that support impactful business and learning outcomes.
