I’m a detail-oriented Quality Assurance Specialist and Analyst with 6+ years of experience supporting high-volume, client-facing operations across food delivery, menu transcription, customer service, and content moderation accounts.

Over the years, I’ve worked closely with support teams to maintain quality standards, improve accuracy, and ensure policy compliance in fast-paced environments. I’m highly experienced in reviewing work for errors, providing actionable feedback, and helping teams consistently meet performance metrics.

In addition to quality assurance, I bring hands-on experience in email and chat support, transcription, data encoding, and content moderation, making me a reliable all-around support professional. I’ve handled sensitive multimedia content, large datasets, and customer-facing communications with professionalism and discretion.

What I can help you with:

Quality assurance audits and performance reviews
<8efe80624d780eba0c6493ec45140364>Email and chat customer support

Menu and voicemail transcription

Data entry and data encoding

Content moderation and policy compliance

Basic graphic design support

I’m known for being detail-driven, dependable, and easy to work with. I take pride in delivering accurate results, meeting deadlines, and supporting clients who value quality and consistency.

If you’re looking for someone who understands processes, pays attention to details, and takes ownership of their work, I’d be happy to support your project.

WORK EXPERIENCES:

- SCHOOL ENCODER( with Certificate ) June 16, 2011 – March 31, 2015
Villa Iowa Elementary School
Canlaon City, Negros Oriental

- LOAN OFFICER January 4, 2016-November 30, 2016
NWTF- Project Dungganon
Leon Iloilo

- Customer Service Representative January 4, 2017 – March 30, 2017
UBIQUITY GLOBAL SERVICES
Bacolod City

- CHAT MODERATOR June 5, 2017 - February 2019 TEXT FACTORY

- CSA September 6, 2019 - February 28, 2023
WIPRO LIMITED



Basic Functions:


- Doing teacher's reports like school programs, test questionnaires, Form 3, Online Reports and printouts, etc.
- Windows 7 installation/formatting/Scanning? Picture Editing of Teachers Activities and School Programs.
- Responsible for handling the soft copy and hard copy files of the Teachers' reports and programs. Meeting with Teachers demands.
- Dealing with people
- Conducting Orientations and Seminars
- Counseling and Setting up Schedule of Loan release
- Replying text adult messages.

- Approving/Disapproving Facebook post if it is violating or not.

Data Annotator with hands-on experience in video and image annotation, including sports and basketball data. I’ve worked on tagging game footage and labeling visual data, identifying key actions, movements, and player interactions with strong accuracy and consistency.

I’m comfortable handling high-volume tasks (400–600+ annotations daily) while following strict guidelines and meeting deadlines. I regularly review my work, catch errors, and flag unclear cases to maintain quality.

With a background in data entry and structured processes, I’m reliable, organized, and able to work independently while delivering clean, consistent, and high-quality annotations.

What I'm Great at:
Data Entry
Basketball Analytics
Retyping Data Entry
E-commerce Data Entry
Web Research
Data Cleaning
Data Extraction
Data Mining
Data Scraping
Lead Generation
Contact Info Research
Email Sourcing
List Building
Prospect Research
Company Research
Contact List
B2B Lead Generation
Online Research
CRM Data Entry
Email Outreach
Real Estate

Tools & Platforms
Microsoft Excel, Google Sheets, Airtable
Salesforce, HubSpot, Zoho CRM, Pipedrive
LinkedIn Sales Navigator, Crunchbase
WordPress, Shopify, Wix, Squarespace, WooCommerce
Slack, Zoom, Microsoft Teams, Skype, Google Meet
Canva, Shopify

Let's chat about how my skills can make a difference in achieving your goals. I'm pumped to bring my know-how and dedication to your project!

I possess strong communication, analytical, and problem-solving skills with expertise in utilizing the Microsoft Office Suite, navigating social media platforms, and leveraging basic Canva for design. I am detail-oriented, a strong multitasker, and thrive in fast-paced environments. I am skilled in using technology effectively and eager to contribute my skills and experience to a challenging and rewarding role.

Detail-oriented and dependable professional with over 10 years of experience in technical chat and email support, customer service, and content moderation. Skilled in handling customer inquiries, resolving technical issues, and maintaining
high-quality service standards. Strong analytical thinking, clear communication, and a keen eye for detail drive consistent results in fast-paced digital environments.

Detail-oriented and versatile professional with strong experience across customer support, technical service, and digital operations. Skilled in data annotation and content moderation, ensuring accuracy, compliance, and quality in online platforms. With over three years in chat support and customer service representation (CSR), I excel at handling inquiries, resolving issues efficiently, and delivering empathetic, clear communication. My background in technical support representation (TSR) has equipped me with troubleshooting expertise and the ability to guide users through complex processes.

I bring a unique combination of analytical precision, customer-centric communication, and problem-solving skills—making me adept at balancing technical accuracy with human-centered service. Whether moderating digital content, annotating data for AI systems, or supporting customers through chat and technical channels, I consistently aim to enhance user trust and satisfaction.

I am Leah Deinla, 32 years of age currently living in the Philippines. Graduated Office Management last April 25.2017 at Imus Computer College. I did Data Entry in my last Job which will become a niche of mine to do better work. I work at Appen as a Data and Image annotator which can add to my niche. Efficient in Microsoft Office ( Word, Excel, PowerPoint). I have experience of Social Media Manger for partime .I am detail-oriented, organized, and hardworking. I am confident that we will do great work together.

I've done content moderation for an online selling app and a dating app. I'm also currently an HRIS associate and know basic excel and MS Word. Knows basic Oracle HCM handling and Salesforce handling

Moderating contents for the social media platforms

My main experience is working as an email support, supporting what my client needs and helping our customers is what I mainly do. I can help with assisting my clients in every way possible.

• experienced in dealing with different kinds of people/customers
• can work under pressure and very flexible with time.

Hi there! I’m a Social media marketing(smm) with 1 year of
experience in video editing and graphic design. I specialize in Video editing
short and long form video's, social media management, data entry, customer
service, graphic design and more on social media task.

What i offer:

Social Media Strategy & Management (Facebook, Instagram,
TikTok)

?
Content Creation (Captions, Graphics, Reels, Stories)

?
Audience Growth & Engagement Strategies

?
Hashtag & Trend Research

?
Performance Analytics & Optimization

I’m passionate about helping businesses grow by providing

<!--[if !supportLists]-->·
<!--[endif]-->Creative and viral content that boosts brand
visibility

<!--[if !supportLists]-->·
<!--[endif]-->Data-driven strategies that maximize engagement
and conversions.

<!--[if !supportLists]-->·
<!--[endif]-->Tailored social media strategies to help
businesses stand out in a crowded market.

<!--[if !supportLists]-->·
<!--[endif]-->Helping brands tell their story and build loyal
communities online.

I have over nine years of experience in customer support and operations, working in roles that required strong communication skills, attention to detail, and the ability to handle sensitive information with discretion.
Most recently, I served as a COE Specialist II at Uber, where I managed complex cases involving account issues, payments, and collaborated with cross-functional teams to improve processes and documentation.
Prior to that, I worked as a content reviewer and customer service representative, which strengthened my foundation in policy compliance, accurate record-keeping, and professional client interaction.
Overall, I am highly organized, adaptable, and comfortable working both independently and as part of a team. Having recently concluded my role at Uber, I am now seeking an opportunity in an administrative or consulting support position where I can contribute to client care, documentation management, and day-to-day operations.

I am a customer service and operations professional with experience in BPO environments, handling customer inquiries, resolving issues, and ensuring high-quality service delivery. I have worked as a Customer Service Representative, Customer Experience Agent, and Operations Customer Expert, which developed my communication, problem-solving, and multitasking skills in fast-paced settings.

Alongside my customer service background, I also have knowledge and interest in bookkeeping and basic financial record management. I studied bookkeeping during my 2 years in senior high school, and college days up until today. I am familiar with handling data entry tasks, organizing records, and maintaining accurate documentation, with a strong focus on accuracy and attention to detail.

I am proficient in Microsoft Office (Excel, Word), Google Workspace, Canva, and other productivity tools, and I am comfortable working with spreadsheets and administrative systems. I am highly adaptable, reliable, and capable of working independently in remote environments with minimal supervision.

I am seeking a long-term remote opportunity where I can contribute my skills in customer support, virtual assistance, or bookkeeping support while continuing to grow professionally and provide value to my employer.

Motivated and detail-oriented professional dedicated to helping business owners grow and stay competitive. Skilled in managing emails and calendars to ensure smooth operations, creating engaging social media content to attract potential clients, and maintaining clear communication to support overall business success. Experienced in content moderation, ensuring brand safety and quality engagement across digital platforms. Eager to bring strong organizational skills, adaptability, and a passion for learning to contribute value to any team.

I am a dedicated and detail-oriented Customer Service Representative and Content Moderator with a strong background in managing customer interactions and maintaining digital platform integrity. With experience in handling high volumes of customer inquiries through various channels (chat, email, and phone), I consistently provide empathetic, timely, and solutions-focused support. As a Content Moderator, I ensure community guidelines and content standards are upheld by reviewing user-generated content for compliance, accuracy, and safety.

Skilled in de-escalation, critical thinking, and multitasking, I thrive in fast-paced environments and am committed to maintaining a positive user experience while protecting brand reputation. My strengths include strong communication, adaptability, and a proactive approach to problem-solving.