Associate Manager -Service Delivery

As a Senior Team Lead at IFIVEGlobal, a global BPO company, I oversee a team of 6 supervisors who also have their own teams that revolve around the release of information on medical records, whether it is providing status on their requests, pulling the medical records from different clinical systems and ensuring compliance according to HIPAA. I am responsible for setting goals, monitoring performance, coaching staff and ensuring quality standards and customer satisfaction.

I also hold multiple certifications in Microsoft Excel, Release of Information and Lean Six Sigma, which demonstrate my skills in data analysis, information management and process improvement. I am passionate about problem solving, communicating effectively and leading by example. I am committed to growing as a leader and professional in the BPO industry.

Experienced VIRTUAL ASSISTANT and CUSTOMER SERVICE PRO for the long haul

---- WordPress Expert
---- Trello Setup Expert
---- Shopify Product Lister and Developer
---- Cost Effective
--- Tech-savvy and Go-getter
--- Proactive and Independent
--- Analytical and Goal-oriented
--- High Speed Internet and Reliable Equipment
--- Flexible Time Zone and Data Security

---- Jack of All Trades: Providing support wherever it's needed most.
---- Clients let me handle a wide array of tasks, including but not limited to, managing emails, scheduling appointments, data entry, conducting research, customer service, client outreach, and even zoo-----------etings.

---- Document Control?
---- This pro's got it covered! Expect your company files be handled like a librarian in a library. Everything's in its place and easy to find -- from email management to cloud files.

---- Flawless Data Entry and Calendar Management
---- May sound dull, but not to this PRO. I crunch numbers and tame calendars with surprising efficiency and accuracy.

---- Customer Service Star
---- Interacted and addressed customers concerns over the phone, email, and live chat. My goal is to put a smile on your customer's face.

---- Project Planning and Implementation
---- Developed Customer Service SOPs and Quality Assurance Forms to support Operations and Training coaching -----------fined project objectives, scope, deliverables, and timeline.

---- Task Coordination
---- Coordinated project tasks and activities. Monitored progress, ensured tasks are completed on time, and addressed any roadblocks or issues that arise.

---- Team Management
---- Built and led a Quality and Operations Team. Assigned tasks, provided guidance, and motivated tea-----------mbers. Fostered effective communication and collaboration among tea-----------mbers.

---- Quality Control
---- Established quality standards and ensured that project deliverables meet those standards. Implemented quality control measures and conducted regular reviews and audits on tea-----------mber's work.

---- Risk Management
---- Identified potential risks and developed strategies to mitigate them. Regularly assessed and monitored risks, and implemented contingency plans when necessary.

---- Reporting and Documentation
---- Prepared regular project status reports for stakeholders and management. Documented progress, decisions, and changes for future reference.

Six years of experience in the field of customer service with technical support and two years in sales. As an SME, I help agents to reach their full potential and be product-ready before being endorsed to production by providing learning sessions, coaching sessions, and skill transfer sessions.

I have more than 10 years of continuous experience in Accounts Payable process. I'm knowledgeable in tools/applications such as Quickbooks Online, Coupa, SAP, Ramp, Concur, NetSuite, Sage Intacct, Expensify, Salesforce, ServiceNow, Slack, Google Suite, MS Office.

Qualifications and Skills: Customer Service, Data Encoding, Accounts Payable, Invoice Processing, Travel and Expense Reports, Credit Card Reconciliation, Quality Assurance Audit, Work Queue Management, Coaching, Meeting and Training Facilitation, Mailbox Management, Reporting and Documentation, English Communication

Versatile operations professional with 10+ years of cross-industry experience. From campaign management to AI prompt generation — I adapt fast and get the job done right.

I help solar and service-based businesses get permits approved faster, process rebates accurately, and streamline operations without delays.
Experienced in high-volume coordination, compliance, and staffing support.

With a strong background in solar permitting, HVAC rebate processing, healthcare staffing, and recruitment operations, I manage end-to-end workflows with a focus on accuracy, turnaround time, and compliance.

What I Can Do for You

Solar Permits & Coordination
- Process residential building and electrical permits from submission to approval
- Coordinate with AHJs, contractors, engineers, and clients
- Maintained high first-time approval rates through complete and accurate documentation
- Track applications and resolve delays proactively
- Ensured compliance with key solar installation codes, including:
- National Electrical Code (NEC) Article 690 (PV Systems)
- NEC Article 705 (Interconnected Power Sources)
- International Building Code (IBC) for structural load requirements
- ASCE 7 for wind load and structural design considerations
- International Fire Code (IFC) for fire safety compliance

Rebate Processing (HVAC & Energy Programs)
- Manage rebate applications for SMUD, LADWP, PEPCO, SCAQMD, HEEHRA
- Verify documentation for accuracy and compliance
- Track submissions and follow up for approvals
- Reduce errors and improve approval timelines
- Ensured compliance with HVAC installation and energy efficiency standards

Recruitment & Staffing Support
- Source and screen candidates via LinkedIn, Indeed, and We Work Remotely
- Manage 100+ daily candidate/staffing interactions
- Coordinate interviews, onboarding, and scheduling
- Support healthcare staffing for hospitals and clinics

Operations & Coordination
- Manage workflows, task tracking, and reporting
- Coordinate across teams to ensure smooth operations
- Maintain organized documentation and systems
- Support high-volume, fast-paced environments

Tools & Systems
- Salesforce / Monday. com / Service Titan
- ATS Platforms (Applicant Tracking Systems)
- Permit & Rebate Tracking Systems
- SharePoint / Google Workspace / Microsoft Office
- Slack, Zoom, Email

Key Results
- Reduced time-to-hire by up to 70%
- Handled 100+ daily interactions in high-volume environments
- Improved staffing reliability and reduced no-shows
- Maintained high first-time approval rates for permits and rebates
- Increased efficiency through workflow improvements

Why Clients Work With Me
- Strong experience in solar, staffing, and operations
- Detail-oriented with focus on accuracy and compliance
- Able to handle high-volume tasks without errors
- Reliable, organized, and proactive
- Focused on fast, measurable results

Let’s Work Together!
If you need help with solar permits, rebate processing, staffing, or operations support, I can help you build a smooth, efficient, and scalable workflow.

Dedicated and results-driven professional with solid experience in
customer service, leadership, and team management. I started my career
as a service crew member, where I developed strong discipline,
adaptability, teamwork, and the ability to work efficiently under pressure. I
then transitioned into the BPO industry as a call center agent, gaining
extensive experience in communication, customer support, problemsolving, and handling diverse client concerns with professionalism and
empathy.

Through consistent hard work, commitment, and leadership skills, I
earned the opportunity to become a Team Leader/Supervisor, where I
successfully guided teams, monitored performance, motivated
employees, and ensured operational excellence. I am known for being
hardworking, dependable, goal-oriented, and capable of leading by
example. I thrive in fast-paced environments, adapt quickly to challenges,
and continuously seek opportunities for growth and improvement.

With my strong work ethic, leadership experience, communication skills,
and passion for delivering quality results, I am confident that I can
become a valuable asset to any company and contribute positively to its
success and growth.

Experienced Assistant Property Manager | Operations Leader | Tenant & Guest Support Specialist

Are you looking for a reliable, detail-oriented, and highly experienced professional to streamline your property operations, manage tenants, support guests, and handle daily admin tasks — remotely and with excellence? Look no further!

Hi, I’m ----------- -----------, a results-driven property management professional with 10+ years of experience in leadership and operations, including:
Managing 200+ long-term rentals and 70+ Airbnb units

Working with top property platforms like AppFolio, iGMS, Airbnb, Google Suite, and CRM tools

Coordinating lease renewals, tenant communications, maintenance, compliance, and vendor follow-ups

Improving systems and KPIs across teams in high-pressure BPO environments as an Operations Manager

Certified in Bookkeeping and Journalizing Transactions to support finance-related tasks

What I Can Do For You:
Draft and manage tenancy agreements, addendums, and deposit registrations
Handle property listings (Airbnb) and calendar coordination
Chase rent arrears, send invoices, and keep documents organized in Google Drive or ALTO

Schedule inspections, log maintenance requests, and follow up with contractors
Provide excellent guest or tenant support from onboarding to offboarding
Keep your CRM updated and your inbox under control — so you can focus on growing your business

I’ve worked with both startups and enterprise-level property companies — and I’m confident I can add value to yours.

Let’s talk about how I can help you manage your properties more efficiently and provide 5-star service to your tenants or guests!

With 14+ years of well-diversified professional experience in the cleaning industry, real estate, and banking. I bring a proven track record in sales, revenue management, lead generation, and business operations, supported by strong client acquisition, customer service, and administrative expertise.

I successfully drove growth by creating targeted sales strategies, leading and coaching high-performing teams, overseeing training and quality control, and optimizing lead conversion through data-driven decision-making and close collaboration with marketing. My background in banking—where I managed a branch, led training programs, and coached sales and customer service teams—further strengthened my ability to deliver measurable results in highly competitive industries.

I specialize in helping businesses streamline operations, boost lead conversion, and manage client relationships with excellence. From handling sales pipelines and CRMs to social media strategy and content creation, I deliver consistent results with professionalism and attention to detail.

Key Skills & Expertise:
- Sales & Revenue Growth Strategy
- Lead Management and Generation & CRM Optimization
- Cold Calling & Objection Handling
- Appointment Setting & Booking Management
- Calls, Text, and Email Management
- Service/Google Review Management
- Social Media Strategy & Content Calendar Management
- Blog Writing, Social Media Posts, and Content Creation

Tools I’m Proficient In:

Booking Koala • MaidCentral • ZenMaid • Jobber • HouseCall Pro • Canva • GoHighLevel • Pipedrive • Zoho • Salesforce • Buildium • Tenant Turner • Findigs • OpenPhone • RingCentral

I’m Racquel Garalde, a Customer Experience specialist with a proven track record in Sales and Retention for global brands like Bell Canada and Verizon. I’m an expert at managing both inbound and outbound interactions across phone, email, and chat, focusing on delivering high-quality service that drives customer loyalty.

I’m a logistics and operations professional with leadership experience supporting fulfillment, order management, and service delivery in fast-paced, high-volume environments. I’ve worked across logistics operations and customer support, where I led teams, coordinated workflows, and ensured consistent execution across multiple stakeholders.

In my current role as a Virtual Assistant and Operations Coordinator for a logistics-focused company, I support order processing, fulfillment tracking, issue resolution, claims handling, and operational reporting. I work closely with internal teams to monitor delivery timelines, update trackers, resolve escalations, and maintain accuracy across systems. This role has strengthened my ability to manage operational KPIs, improve visibility, and support scalable logistics processes.

Previously, I served as a Team Leader and Training Supervisor, where I managed team performance, coached agents, implemented process improvements, and supported ramping and onboarding initiatives. I was responsible for workload distribution, reporting, quality monitoring, and ensuring teams met service-level targets—experience that translates directly to 3PL coordination, SOP enforcement, and operational leadership.

I’m highly skilled in logistics coordination, inventory and order tracking, stakeholder communication, SOP documentation, Excel-based reporting, and cross-functional collaboration. I’m comfortable working independently in a remote environment while maintaining accountability, structure, and strong communication with teams and vendors. I also adapt quickly to new systems, tools, and operational platforms.

What defines my leadership style is a strong focus on process clarity, accountability, and continuous improvement. I thrive in roles where I can improve execution, support teams, and help operations scale efficiently while maintaining service quality.

Hi, I'm Abby.

I'm passionate about helping people and businesses succeed. Whether it's coaching a team, improving a process, or supporting leadership, I enjoy being part of the growth and success of the people I work with.

Over the years, I've worked in customer service, operations, executive assistance, project management, and call center leadership roles. I've had the opportunity to manage teams, support executives, improve workflows, and help businesses deliver better results and customer experiences.

What I enjoy most is training and coaching people. There's something rewarding about helping tea-----------mbers build confidence, improve their skills, and reach their goals. It's a passion that has grown naturally throughout my career.

I'm also a proud mom of three, which has taught me resilience, adaptability, and how to stay organized even in the busiest situations. I bring that same dedication and work ethic to everything I do.

With 15 years of experience supporting foreign clients and 5 years in the remote work industry, I offer expertise in course launch and social media management. I excel at managing courses, assisting coaches with their businesses, and providing organic and paid social media marketing services. Let's discuss how I can help your business in aligned industries.