As an Account Operations Manager, I lead and empower a team of over 100 customer service representatives who handle inbound and outbound calls for various clients. I have over six years of experience in the outsourcing and offshoring industry, and I have earned multiple certifications in team leadership and management

My core competencies include attention to detail, problem solving, communication, and research. I leverage these skills to ensure customer satisfaction, quality assurance, operational efficiency, and compliance. I am passionate about delivering excellent service and creating a positive work environment for my team. My goal is to help the company grow and achieve its mission of transforming customer experience and engagement.

Results-driven Virtual Assistant with over 10 years of combined experience in customer service, team leadership, and brand management for US and Canadian clients. Skilled in streamlining operations, improving customer satisfaction, and supporting business growth through effective communication and problem-solving. Proficient in CRM tools, e-commerce platforms (Shopify, Amazon, ShipStation), and project coordination. Recognized for adaptability, strong leadership, and a commitment to delivering high-quality results in fast-paced environments.

Amazon Account Manager skilled in strategic insights and
process optimization. Seeking to collaborate with a dynamic
team to drive business growth while supporting professional and
team development through practical solutions

With a solid background in technology and a passion for excellence, I am confident that I can make a significant contribution to your company's success.

Extensive technical skills and digital marketing Including:

- Calendar Management
- Travel Management
- Email Management
- Social Media Management
- Apollo
- Hubspot
- Vonage
- Office365
- Slack
- Trello
- Zoom Info
- -----------
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- Salesforce
- LeadIQ
- Canva
- Figma
- Capcut
- GoHighLevel (GHL)
- Superhuman
- SmartQueue
- OpusPro
- Metricool
- Zendesk
- Notion
- Flora
- Airtable
- Motion
- ElevenLabs

With my positive attitude and love for learning, I am ready to bring my technical and interpersonal skills to a new challenge and make a real impact in the workplace!

Highly organized and results-driven Operations Professional with over 12 years of experience in operations management, process optimization, data management, workflow analytics, and quality assurance. Proven expertise in streamlining operational processes, improving workflow efficiency, ensuring software and system compliance, and supporting organizational objectives through data-driven recommendations and strategic coordination.

Experienced in collaborating with cross-functional teams, management, and executive leadership to establish and implement operational procedures aligned with company goals. Skilled in workflow analysis, SOP development, operational reporting, project coordination, and risk mitigation while maintaining strict compliance with ISO 9001:2015 and Information Security (InfoSec) standards.

Demonstrated ability to manage operational support functions, monitor scheduled processes, identify and resolve data issues, and ensure quality control through rigorous validation and documentation practices. Adept at handling multiple priorities in fast-paced environments while consistently meeting timelines and delivering high-quality results.

Strong background in operational reporting, stakeholder communication, and team coordination, with hands-on experience using project management platforms, SDLC and helpdesk ticketing systems, command-line operations, FTP processes, and Microsoft Office applications. Recognized for reliability, adaptability, problem-solving abilities, and commitment to continuous improvement and operational excellence.

I turn chaos into clarity.
With 6+ years of sharpening operations across marketing, logistics, and client success, I don’t just manage processes. I build engines that drive measurable growth.

WHAT I DELIVER:

Faster Execution – Cut project timelines by 25% through agile workflows
Higher ROI – Drove 2.8x return on ad spend across Google, Meta, LinkedIn
Better Leads – Grew qualified B2B leads by 45% with full-funnel systems
Stronger Retention – Boosted client loyalty by 35% through proactive systems
Larger Scale – Managed remote teams and budgets up to $2M

I don’t believe in maintenance. I believe in -----------ntum.

READY TO OPERATE AT A HIGHER LEVEL?
Let’s build something powerful

As an accomplished Operations Manager with extensive experience in the credit repair and funding industry, I have a proven track record in dispute resolution, billing, and collections, as well as operational management. My career began as a dispute specialist, which led to roles as Dispute Manager, Executive Assistant, and HR Manager. I excel in managing complex payroll systems, overseeing daily time records, and implementing effective billing processes that enhance cash flow. With a strong emphasis on strategic planning and team performance coaching, I consistently drive efficiency and productivity. I am confident that my comprehensive experience and focus on results make me the ideal candidate for the Operations Manager role in your organization, where we can drive transformative change and achieve lasting success

I help Amazon sellers manage and grow their stores by handling end-to-end Amazon operations inside Seller Central.

Many sellers struggle because they don’t know what product to sell, how to price correctly, or how to handle FBA, suppliers, and shipping.

I solve these problems by managing product research, listing creation, costing and pricing, supplier coordination, and FBA preparation—so business owners avoid costly mistakes and focus on scaling.

Versatile Director of Operations with Deep Expertise in SEO, Account Management & Scalable Business Operations

With a proven track record spanning SEO leadership, account management, and now serving as a Director of Operations, I bring a strategic, data-driven, and execution-focused approach to building high-performance teams and systems.

SEO Expertise

-Former Head of SEO with a deep understanding of on-page, off-page, and technical optimization.

-Developed scalable SEO strategies that drove measurable traffic and revenue growth.

-Created efficient SEO reporting systems and dashboards using tools like Google Analytics, Google Search Console, and ClickUp.

-Collaborated closely with content, dev, and marketing teams to ensure alignment with broader business goals.

Account & Client Management

-Client Relationship Builder: Known for cultivating strong, trust-based relationships with SMBs and enterprise clients.

-Client Onboarding Leader: Streamlined onboarding processes to ensure quick and smooth handovers from sales to success teams.

-Strategic Business Advisor: Provided consultative insights to clients, driving retention and expansion opportunities.

-Skilled in negotiations and securing mutually beneficial partnerships.

Operational Excellence

-Director of Operations overseeing cross-functional teams, resource planning, and process optimization.

-Led weekly business reviews with stakeholders, aligning on KPIs, project milestones, and campaign success metrics.

-Implemented and improved workflow systems, reporting structures, and performance evaluation methods.

-Expert in time management, team utilization, and transparent payroll/time tracking.
Adept in tools like GSuite, Trello, Slack, ClickUp, Salesforce, HubSpot, and Zoho to ensure operational efficiency.

-Experienced in forecasting sales and growth targets, driving informed, data-backed business decisions.

People & Performance

-Advocate for team development, mentorship, and continuous learning.

-Analyzed performance metrics to improve individual and team output.

-Excelled in cross-functional collaboration across Customer Success, Marketing, Sales, and Product teams.

Hi! I’m Marie, a reliable and detail-oriented Virtual Assistant with experience supporting U.S. and Australian clients in admin, real estate operations, lead generation, and social media management.

I help business owners stay organized, save time, and keep their daily operations running smoothly. I’m proactive—I don’t wait to be told what to do. I make sure tasks are completed properly, on time, and with attention to detail.

I also leverage AI tools to improve efficiency, speed up repetitive tasks, and support better communication, research, and content creation.

WHAT I CAN HELP YOU WITH:

1. Admin & Operations Support
- Calendar and scheduling management
- Email and inbox management
- Data entry and database organization
- File and document management
- Task tracking and workflow coordination

2. Real Estate VA
- CRM management (GoHighLevel, KVCore, Salesforce)
- Lead research and skip tracing
- Lead nurturing (SMS and email follow-ups)
- Mail merge and bulk outreach
- Appointment setting and pipeline tracking
- Coordination with photographers, videographers, lenders, and transaction coordinators

3. Lead Generation & Outreach
- Prospecting on LinkedIn, Facebook, and Upwork
- Client outreach and follow-ups
- Proposal sending and initial client communication

4. Social Media Management
- Content creation (graphics and short-form videos)
- Caption writing, hashtags, and scheduling
- Content calendar management
- Community management (comments, messages)
- Performance tracking and basic analysis
- Repurposing long-form content into short-form videos

5. Email Marketing
- Creating and scheduling campaigns
- Lead nurturing and client engagement

6. Basic Accounting & Financial Support
- Data entry for financial records
- Tracking payables and receivables
- Organizing invoices and receipts
- Basic bookkeeping support using QuickBooks Online
- Assisting in bank reconciliation (basic level)
- Sending payment reminders and due date tracking
- Maintaining organized financial records for reporting

TOOLS I USE

Google Workspace | Microsoft Office | Asana | Trello | ClickUp | Slack | Zoom | Loom
KVCore | Compass | Salesforce | GoHighLevel | Follow Up Boss | Manychat
Canva | CapCut |Adobe | Da Vinci | Descript | Mailchimp | ClickFunnels |Flodesk | QuickBooks

AI Tools:
ChatGPT | Gemini | Claude | Notion AI | Tango | Otter.ai | Notetaker | Grammarly | Scribe | Vidyo.ai

WHY YOU WOULD HAVE ME IN YOUR TEAM:
- I stay organized and keep things on track
- I follow through and make sure nothing is missed
- I communicate clearly and professionally
- I’m proactive and solve problems early
- I use AI tools to work faster and more efficiently
- I’m easy to work with and open to feedback

I have experience with customer service for a financial account, and- I also have Experience as a virtual assistant for a cleaning company. As an appointment setter, I make bookings and assign them to cleaners. I also make outbound and inbound calls. I manage billing, payroll, Lead Generation, and social media. I got promoted after a couple of months as Hiring Manager, and I do the end-to-end process; luckily, I had a chance to manage the whole team as a Senior Operation Manager. (Task Given: Email Support, payrolls using the Gusto app, Google My Business Management, Social Media Management, Posters Content on Social Media, Basic Setup of Booking Koala, Appointment setter, can make Proposals and Agreement for the company, social media Marketing, Hiring Process, yelp management, Google Local ads, Google Reviews Management)

Motivated and detail-oriented aspiring Logistics and Supply Chain Professional with training in freight operations, shipment tracking, supplier coordination, and customer service. Skilled in communication, organization, data management, and problem-solving. Eager to apply logistics knowledge and administrative skills in a fast-paced environment while contributing to efficient operations and excellent customer support. Adaptable, quick to learn, and committed to delivering accurate and reliable results.

Experienced Portfolio Support Specialist with a strong background in short-term rental operations, guest communications, and remote support. Skilled in managing multi-unit properties, coordinating vendors, handling financial reporting, and resolving guest concerns efficiently. Known for delivering excellent guest experiences, improving operational processes, and thriving in work-from-home environments

Hi My Name is ----------- Martinez ----------- but you can call me "Chiel"
I am a degree holder in Tourism Management with a 17 years of experience as an IATA Professional Travel Agent.
I have extensive experience with multiple booking systems and GDS (Sabre,galileo & Amadeus) to assist the passenger regarding exchanges, cancellations, refunds, and schedule change.
I have a true passion for travel and always strive to achieve in any task given to me. I constantly try to better myself, learn new skills and do my best with any new challenges.
I am highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth.
Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.
I also handles billing transactions, also knowledgeable with IATA portal and Bsplink, hotel bookings platforms/portals and arranging FIT Tours and Pilgrimages, Europe and US tours, Philippine Local Tours and Corporate Travel arrangements, Group Tours and MICE.
I am dedicated, hard-working, fast learner, flexible loyal and a team player individual. I strive in a positive workplace but I can also work under pressure.

Customer Care
Data Entry
Online Research
Data Management
Project Lead /Project Management

Applications and Tools, websites I use:
Asana Project Management
ARC
Quickbooks
Office 365
Google Docs
Canva
Social Media Management: Facebook, Instagram, Linkedin
Sabre/ Sabre Central
Amadeus
Galileo
IATA BSPlink
Hotel Platforms
Expedia
VFS Online
NDC Channels
Agoda
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Airbnb
Visa Processing
VFS online platforms
If my skills are fit for you, please contact me. It would be a pleasure to interview with you and I look forward to hearing from you soon.

I am an Account Management and Client Relationship professional with over 7 years of experience handling high-volume accounts across financial services, real estate, and merchant banking industries.
My background includes managing end-to-end client transactions, onboarding, documentation processing, reporting, and cross-functional coordination. I have handled hundreds of client accounts simultaneously while ensuring accuracy, compliance, and strong customer satisfaction.
I am experienced in using HubSpot CRM for client tracking and pipeline management, as well as Notion for task organization, documentation, and workflow tracking. I am highly organized, detail-oriented, and process-driven — strengths that allow me to support both client retention and internal operations effectively.
I am currently exploring opportunities as an Account Manager, Account Executive, or Client Success professional, where I can contribute to account growth, structured processes, and long-term relationship management.

Why Work with Me?

1. Attention to Detail: I ensure accuracy and consistency in every task.

2. Efficient and Reliable: I am committed to meeting deadlines and providing high-quality work.

3. Great Communication: Quick and clear communication, so you’re always in the loop.

4. Tech-Savvy: Comfortable with tools like Microsoft Office and Google Workspace.





Let’s make your workload lighter and your business more successful. Reach out, and let’s discuss how I can support your business needs!