Kate

Customer Support Specialist, Email Support, Content Moderator

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Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

High school diploma

Last Active

July 16th, 2026 (2 days ago)

Member Since

July 6th, 2026

Profile Description

Hi! I’m a Customer Support Specialist with over 4 years of experience in the BPO industry, with a background in Content Moderation and Email Customer Support.
As a Content Moderator, I reviewed content based on company guidelines while maintaining accuracy and attention to detail.
In my Email Support role, I assisted customers with account-related concerns, SIM replacement requests, handset unlocking, and case management using Salesforce CRM. I focused on providing accurate resolutions and delivering excellent customer service through email.
I’m organized, detail-oriented, and a fast learner who is eager to learn new tools and processes. Although I’m new to the Virtual Assistant industry, I’m excited to apply my experience, grow my skills, and provide reliable support to clients.
My skills include:
Email Support
• Content Moderation
• Customer Service
• Salesforce CRM
• Case Management
• Data Entry
• Google Workspace
• Microsoft Office
I’m looking for a long-term opportunity where I can contribute, learn, and grow. Thank you for visiting my profile. I look forward to working with you!

Top Skills

Experience: Less than 6 months

Responded to customer emails and helped resolve basic concerns.

Experience: Less than 6 months

Handled customer inquiries and provided assistance via email in a professional manner.

Experience: Less than 6 months

Managed tasks and followed schedules.

Other Skills

Experience: Less than 6 months

Used CRM system to update customer information and cases.

Experience: Less than 6 months

Entered and updated information in company systems.

Experience: Less than 6 months

Used Gmail, Docs, and Sheets for daily tasks.

Experience: Less than 6 months

Reviewed content following company guidelines.

Basic Information

Age
27
Gender
Female
Website
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Address
Rodriguez (Montalban), Rizal
Tests Taken
None
Government ID
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