Dedicated and results-driven customer service and quality assurance professional with over 16 years of experience in the BPO industry. Skilled in customer support, quality monitoring, technical troubleshooting, billing resolution, email and chat support, and social media customer service. Experienced in handling escalations, coaching teams, and improving customer satisfaction metrics.

I am highly organized, detail-oriented, and adaptable, with strong communication and problem-solving skills. I have experience working with multinational companies and supporting customers through voice, chat, email, and social media channels. I am now seeking a dayshift remote position where I can contribute my experience in customer service, virtual assistance, administrative support, or quality assurance.

I am dependable, quick to learn new tools and processes, and committed to delivering excellent customer experiences while helping businesses grow.

Cam perform online troubleshooting. Also has an experience with web developer. Know how to edit video's / images. Develop android application.

Virtual Assistant, e-commerce operations specialist, customer support professional, and social media manager with hands-on experience across Amazon, Walmart, TikTok Shop, Target, and eBay stores, including managing social media engagement such as responding to DMs and whitelisting. Skilled in customer inquiries, administrative support, order management, and daily operations with a strong focus on efficiency, accuracy, and customer satisfaction.

Customer-focused professional with experience in customer service support, technical support, and customer service associate roles. Skilled in troubleshooting issues, resolving inquiries efficiently, and delivering clear, friendly support to ensure customer satisfaction. Known for strong communication, problem-solving abilities, and a commitment to providing reliable, high-quality service.



Detail-oriented Billing Coordinator with experience managing invoicing, account reconciliation, and payment resolution. Skilled in maintaining accurate records, resolving billing discrepancies, and supporting customers and internal teams with timely, efficient service.

encoder 55 word per minute
technical support form Comcast and Greenwire
Appointment setter for Janitorial services
customer service 2 yrs.

Operations & Technical Specialist

Results-oriented professional with 8+ years of experience in technical support, data analysis, and back-office operations. Expert in Google Sheets automation and payroll systems, with a Bachelor’s degree in Information Systems. Proven ability to bridge the gap between complex technical tasks and streamlined administrative solutions to drive business efficiency.

I have 4+ years of BPO experience in customer care, billing specialist, and technical support, while guiding teams, doing admin task and managing QuickBooks Online for bookkeeping and Merchant Services. I love learning and take pride in contributing to company success.

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I am a dedicated customer service professional with 1 year and 6 months of experience supporting technical accounts across voice, chat, and non-voice channels. I have strong skills in communication, problem-solving, and multitasking, with a proven ability to deliver high-quality customer support. I was promoted to Subject Matter Expert, where I assisted tea-----------mbers and handled escalations. I am organized, detail-oriented, and committed to excellence. I look forward to the opportunity to work with your team and contribute to your company’s success.

If you’re looking for a Virtual Assistant who can keep your operations organized, your communication clear, and your systems running smoothly—you’re in the right place.

I provid
e reliable virtual administrative and technical support for healthcare professionals and busy teams.

I help clients who need structured workflows, accurate documentation, and dependable support in fast-paced environments.

I do this by managing schedules, handling emails and follow-ups, maintaining organized records, and guiding users through technical concerns using clear, step-by-step processes.

The result is smoother daily operations, reduced administrative workload, and more time for you to focus on what matters most.

Tech-savvy Virtual Assistant and Customer Support Expert with 10 years of BPO and remote experience supporting U.S. clients. Strong background in CRM tools, sales support, and remote troubleshooting with consistent high performance and customer satisfaction.

9 years exprience in customer care handling eg. billing, technical, retention etc.
Accounts hadled: Telco, Insurance, Financial, Cable (internet, phone, TV and home security)

Service-oriented IT professional with 5 years of hands-on experience in technical
troubleshooting and service desk operations. While my academic background is in
Marketing Management, I have built a robust technical career managing high-volume
ticketing systems, Active Directory/Azure resets, and hardware troubleshooting for
diverse enterprise environments. Proven ability to translate complex technical issues
into clear solutions for users, leveraging a background in SME/coaching roles to drive
team efficiency and resolve escalations. Seeking to apply my unique blend of
technical acumen and business communication skills to a Level 1 IT Service Desk role.

Application Support professional with hands-on experience in L1/L2 production support, SQL data validation, and ticket-based environments. Skilled in troubleshooting database and application issues, supporting live systems, and coordinating with developers for fixes. Experienced in FinTech transaction support, reversals, and data reconciliation. Seeking to contribute to high-availability support teams in fast-paced
environments.

Reliable Technical Support Engineer and Computer Engineering graduate with professional experience supporting enterprise SaaS clients (Zoom). Unlike standard support agents, I combine strong customer service skills with a technical engineering background to diagnose root causes rather than just following a script.





What I Bring to Your Team:



Technical Support Expertise: extensive experience troubleshooting backend configurations, VoIP/SIP signaling, Zoom Rooms, and calendar integrations (Google/O365) for corporate clients.



Engineering Mindset: Skilled in Root Cause Analysis, determining whether an issue is user-error or a product bug, and validating logs before escalation.



System Knowledge: Familiar with API integrations, Database Management (MySQL), and Network Troubleshooting.



Hardware Proficiency: Experience with embedded systems (IoT), ensuring I understand how software interacts with physical devices.





Tech Stack:



Zoom Backend Administration



VoIP & SIP Protocols



Ticket Management Systems (ServiceNow/ITSM)



C++, Python, SQL Basics





I am looking for a long-term full-time role in IT Support, Tier 1/2 Technical Support, or Junior System Administration. I am highly trainable, eager to learn new tools, and ready to help your customers succeed.