I started off my career as a Customer Service Representative 10 years ago handling multiple type of task that includes technical/troubleshooting as a voice and chat representative mostly internet service provider, telco, finance and healthcare products.



My Microsoft, Google Suite, Slack, -----------, Photoshop and social media (Facebook, TikTok & Instagram are proficient.

I am a dedicated Customer Support Specialist and Virtual Assistant with nearly 6 years of remote work experience in customer service, email and chat support, technical troubleshooting, billing concerns, dispute resolution, and administrative support.
I have handled customer interactions across voice, email, and chat channels, ensuring fast resolutions, excellent service, and strong customer satisfaction. My background includes supporting Amazon customers with order placements, replacements, refunds, and price matching, as well as assisting Synchrony cardholders with billing inquiries, payment concerns, and dispute processing.
I am experienced in managing customer concerns with professionalism, empathy, and efficiency while maintaining performance metrics and service quality standards. I am highly organized, detail-oriented, and proactive in handling follow-ups, calendar management, appointment scheduling, and administrative tasks that help businesses run smoothly.
Although I am transitioning deeper into the Virtual Assistant industry, I bring strong remote work discipline, problem-solving skills, and a customer-first mindset. I am committed to being a reliable long-term tea-----------mber who helps businesses grow through excellent support and dependable execution.
Skills I Offer:• Customer Service• Email Support• Chat Support• Technical Support• CRM Management• Zendesk• GoHighLevel• Billing & Dispute Resolution• Order Processing• Refund Handling• Data Entry• Appointment Scheduling• Calendar Management• Administrative Support• E-commerce Support• Microsoft Office• Google Workspace• Attention to Detail• Strong Communication• Time Management

A highly adaptable and solution-oriented professional known for expertise in Technical Support and Troubleshooting (NCII certified, Google account experience) and high-impact Customer Service across technical, sales, and healthcare sectors. Skilled in Data Entry, Billing, and Logistics Coordination, I excel at Problem-Solving and utilizing the Microsoft Office Suite to maintain organizational efficiency and contribute technical and administrative competence to challenging roles.

Healthcare Customer Service Representative with over 3 years of experience in voice support across healthcare, telecommunications, and travel accounts.

Experiences:
Healthcare Customer Service Representative – Pre-Registration, Insurance Provider Services
1.Assisted patients with the pre-registration process by collecting and verifying demographic and medical information.
2. Verified insurance eligibility, benefits, and coverage with insurance providers to ensure accurate patient registration.
3. Updated and maintained accurate patient records while ensuring compliance with HIPAA and company policies.
4. Provided clear and professional customer support by answering patient inquiries related to registration, insurance, and appointment requirements.
5. Ensured timely and accurate documentation to support a smooth patient registration and billing process.
6. Assisted healthcare providers with insurance-related inquiries, including member eligibility, benefits, claims status, prior authorizations, and coverage details.
7. Verified patient insurance information and explained plan benefits, policies, and coverage guidelines.
8. Researched and resolved provider concerns by reviewing member accounts and insurance records.
9. Documented all interactions accurately while maintaining compliance with HIPAA and company policies.
10. Collaborated with internal departments to ensure timely resolution of provider issues and accurate claim processing.
11. Delivered professional, efficient, and high-quality customer service while meeting performance and quality standards.

Hey there!

If you’re looking for a developer with a keen eye for quality and a passion for seamless, high-performing websites, I’m your guy.Allow me to introduce myself:

I’m ----------- -----------, a QA Analyst and Webflow Developer—but you can just call me -----------. I take pride in delivering high-quality, thoroughly tested work and have experience creating landing pages for dropshipping companies. While I’m new to WordPress, I bring a dedicated, detail-oriented approach to every project.Why work with me?

Quality & Reliability – I build and QA my work simultaneously, ensuring easy maintenance and smooth functionality from the start.

Deadline-Driven – I always work with timelines in mind, making sure there’s ample time for testing before launch.

Clear Communication – I’m a team player who keeps communication open and efficient.

Your Success = My Priority – I treat every project as if it were my own, delivering QA-approved work every time.Let’s Get Started!

If you’re looking for more than just another developer, think of me as -----------, your go-to Webflow Developer.

Reach me on Onlinejobs.ph or via email at -----------

I’m a Customer Support and Operations Specialist with over 6 years of experience supporting customers and internal teams across e-commerce, property management, and corporate accounts.

I started my career in a high-volume customer service environment with Accenture, handling chat and voice support for a British telecom account. Over the years, I developed strong skills in technical troubleshooting, customer retention, billing concerns, and sales support, while managing multiple conversations without sacrificing quality or empathy. Retention and de-escalation became a big part of my role, and I consistently focused on solutions that kept customers satisfied and loyal.

More recently, I worked as a Virtual Support Assistant for a property management company, where I handled guest communication, Airbnb calendar management, booking coordination, email and inbox management, and payment processing. I supported both guests and property owners, helped resolve disputes, and ensured smooth day-to-day operations by keeping listings, schedules, and backend tasks organized.

I also have hands-on experience supporting e-commerce stores, particularly with Shopify. My work includes order management, delivery tracking, handling customer inquiries, coordinating with fulfillment teams, and resolving order-related issues through CRM platforms such as Gorgias, ReAmaze, and HelpScout. I’m comfortable working in fast-paced environments where accuracy, clear communication, and follow-through are critical.

I work well independently, follow instructions carefully, and communicate proactively.

If you’re looking for someone who can handle customer support, technical issues, order and delivery tracking, calendar and inbox management, retention, and operational support without constant supervision, I’d be happy to help support your business.

Hi there!I’m ----------- ----------- -----------, a skilled professional with a unique blend of experience in customer service, technical support, and virtual assistance. I thrive on helping businesses streamline their operations and build meaningful connections with ----------- my 8+ years of experience, I’ve honed my ability to handle diverse tasks, from solving billing concerns and investigating fraud charges to making over 700 calls a day as a cold caller for Remax. I’ve worked with top CRM tools like Readymode, RingCentral, and Slack, and I’m proficient in organizing workflows with Google Workspace, Microsoft 365, and Canva.With a strong background in inbound customer support and a proven track record of delivering results remotely, I’m confident in my ability to adapt quickly, communicate effectively, and exceed expectations.Equipped with a 16GB RAM desktop, a Jabra USB noise-canceling headset, and reliable 25mbps wired internet, I’m ready to hit the ground running.Let’s connect and see how I can bring value to your team!

Sales Engineering Support | Technical Quote Specialist | Inside Sales Engineer

I am an HVAC Technical Specialist, former seafarer, and current Juris Doctor (Law) student with a diverse professional background in customer service, technical support, and business operations. My experiences have taught me discipline, adaptability, professionalism, and the ability to perform effectively in fast-paced and high-pressure environments.
As an HVAC Technical Specialist, I have developed hands-on experience in air conditioning installation, preventive maintenance, troubleshooting, diagnostics, and repair services. This role strengthened my technical expertise, problem-solving skills, attention to detail, and commitment to delivering quality service and customer satisfaction.
In the BPO industry, I worked as a Technical Support Representative at Concentrix, where I assisted customers with troubleshooting and resolving technical concerns. I also worked as a Customer Service Representative at Teleperformance under the Telstra account in Manila, handling customer inquiries and support concerns as a Level 2 Customer Support Representative. In addition, I further developed my customer service, communication, and problem-solving skills through my experience with VXI Davao.
My time as a Marine Engineer and seafarer strengthened my teamwork, leadership, adaptability, and ability to work efficiently with people from different cultures and backgrounds while operating in demanding and high-pressure environments.
Meanwhile, my legal studies as a Juris Doctor student have enhanced my research abilities, analytical thinking, attention to detail, and capacity to handle sensitive information with professionalism, accuracy, and confidentiality.
I am highly adaptable, quick to learn new systems and processes, and committed to delivering quality work. Whether it involves customer support, technical troubleshooting, administrative tasks, legal research, documentation, project coordination, or business operations, I approach every task with dedication and a results-oriented mindset.
I am seeking long-term opportunities where I can contribute my skills, continue growing professionally, and become a reliable partner in helping businesses achieve success.
HVAC Technical Specialist | Marine Engineer & Former Seafarer | Juris Doctor Student | Aspiring Legal Assistant | Technical Support Specialist | Customer Service Professional | Billing Specialist

Experienced Customer Support Specialist with 10 years of success in customer service, technical support, and e-commerce operations across multiple industries, including telecommunications, banking, and education.

Experienced in various CRM platforms, with a strong IT foundation and hands-on experience using AI to improve task organization, speed up workflows, and deliver faster, more efficient customer support.

I help businesses turn customer concerns into positive customer experiences.

Dedicated Technical Support Professional recognized for expertise in complex diagnostics and a passion for knowledge transfer. Experienced in acting as a Subject Matter Expert (SME), supporting new hires by clarifying policies, streamlining troubleshooting flows, and contributing to the internal knowledge base. Committed to not only resolving customer issues quickly but also building the capability of the overall support workforce for Amazon.

Customer service professional with over 9 years of experience in technical
support, complemented by experience in client intake, healthcare customer
service, administrative support, research and data entry. Recognized for
delivering exceptional customer service, resolving complex issues and
communicating with empathy and professionalism.
My experience includes assisting families in finding senior living options,
supporting patients from long-term care facilities with COVID-19 testing and
vaccination scheduling, conducting follow-up calls, and performing
accurate research and data entry. Most recently, I worked as a law firm
receptionist, serving as the first point of contact for clients, routing calls to
the appropriate legal or billing teams, and completing basic client intake
while maintaining professionalism and attention to detail.
Detail-oriented, highly organized and adaptable. I bring a strong work ethic
and a customer-focused approach to every role. I am committed to
delivering accurate, efficient support while contributing to collaborative
team environment.

I am a Customer Service Virtual Assistant with over 9 years of experience in customer support and technical troubleshooting across voice, chat, and email channels.

I specialize in helping businesses deliver fast, professional, and reliable customer support while ensuring high customer satisfaction. I have experience handling customer inquiries, resolving technical issues, and managing ticketing systems and CRM platforms in fast-paced environments.

In addition to customer support, I have a strong background in process improvement and automation (RPA), which allows me to help streamline workflows and improve operational efficiency when needed.

I am highly organized, detail-oriented, and capable of working independently in remote environments. I am committed to providing consistent and high-quality support to help businesses maintain excellent customer service.

You visited my profile for a reason. Maybe you're looking for someone who can deliver outstanding customer support, solve technical issues efficiently, and represent your business with professionalism.

Here's how I can help:

• Technical Support (Tier 1)
• SaaS Customer Support
• Email, Chat & Ticket Management
• Account Access & Login Troubleshooting
• VPN & Network Troubleshooting
• CRM & Case Documentation
• Data Entry & Administrative Support
• Customer Follow-ups & Escalation Management


Tools I use:

• Zendesk • Salesforce Service Cloud •Intercom • Google Workspace •Microsoft Office • Slack