I'm a professional
customer and technical
service who has been
working in the industry
for 10 years. I deal with
complex issue
efficiently.

CompTIA A+ certified IT professional with over 9 years of experience in high-pressure, technical environments. I specialize in Tier 1 technical support, CMS data integrity, and remote troubleshooting. I have a proven track record of maintaining 99.9% accuracy in data management and financial reconciliation. My technical toolkit includes expert-level proficiency in Windows 10/11, Microsoft Office 365, Google Suite, Active Directory, Python, SQL, and C++. I am highly organized, dedicated, and seeking a work-from-home role to provide high-quality service to global clients.

Experienced and results driven Virtual Assistant and BPO professional with 8 years of proven success in Sales, Technical Support, and E-commerce operations. A versatile problem-solver skilled in navigating complex technical diagnostics, managing high-truck logistics, and driving revenue growth through strategic upselling. Backed by a strong background in peer mentorship and team training, I excel at streamlining administrative workflows, managing client accounts, and delivering top-tier customer satisfaction to help businesses scale and thrive.

Technical Support Specialist with hands-on experience in troubleshooting, help desk support, and customer retention within a fast-paced BPO environment. I have a strong track record of resolving issues efficiently, improving service quality, and building positive relationships with customers. I bring a calm, patient approach to every interaction, along with strong communication and problem-solving skills. Always eager to learn, grow, and take on new challenges, whether in technical support or other
customer-focused roles.

Reliable professional with hands-on experience in Customer Service, Technical Support, Sales, and Virtual Assistance. I help businesses run smoothly by handling customer concerns, resolving technical issues, closing sales, and managing daily admin tasks.

Customer Service: calls, chat, and email support with strong CSAT scores
Technical Support: troubleshooting software/hardware, ticketing systems, remote tools
Sales: upselling, cross-selling, CRM tools, closing deals
Virtual Assistant/E-Commerce: calendar and email management, data entry, order processing, ShopifyFast learner, strong English communication, stable internet with backup, dedicated home office. Flexible schedule, available full-time or part-time.

Let's talk about how I can help your business grow.

An IT support specialists that provide organizations with information technology support to optimize operational efficiency. Our duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems. And also be required to provide IT support to customers.

If you're looking for someone who can balance deep technical troubleshooting with genuine human empathy, that’s exactly what I’ve been doing for the last 6+ years. I don’t just close tickets; I solve problems with speed, care, and precision. My mission is always centered on First Contact Resolution (FCR)—transforming frustrating technical glitches into seamless, reassuring -----------nts that reduce customer effort and boost loyalty.
What truly sets me apart is my versatility. I am just as comfortable resolving complex network setups and handling up to 5 concurrent live chats as I am navigating high-stakes operational areas like Data Privacy, Compliance, and Account Deletion workflows. As an avid tech adapter, I naturally blend reliable, empathetic support with modern AI tools like ChatGPT, Gemini, and Canva to work smarter and deliver a superior experience.

Core Tech & AI EcosystemOmnichannel Support: Zendesk (Messaging/Ticketing), TeamSupport, SnapEngage, Shopify
AI & Productivity: ChatGPT, Gemini, Canva, and modern workflow automation
Technical & Network Support: VPN Configuration (multi-platform), Network Setup, Remote Desktop (LogMeIn), Fiber Optics
Privacy & Compliance: GDPR, CCPA, PII Redaction, Risk Assessment & Auditing

Works well independently or in a group setting, providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. Knowledgeable of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Easily identifies and resolves technical issues and concerns. Excellent communication and diagnostic skills, reputation for productivity, decisiveness, innovation, complex problem resolution and professionalism

Hi, I’m Judy-Ann — a reliable Virtual Assistant and Customer Support Specialist with 6 years of experience in technical and customer support. I help businesses provide excellent customer service, manage administrative tasks, maintain accurate documentation, and handle data efficiently. I’m skilled in communication, CRM systems, ticketing tools, and multitasking in fast-paced environments.

I’m a Mechatronics Engineer with over 10 years of experience in manufacturing, production equipment, automation support, and process improvement. My background includes working as a Manufacturing Engineer, Mechatronics Trainer, and Production Equipment Engineer, where I developed strong technical, analytical, and problem-solving skills in fast-paced industrial environments.

Alongside my engineering experience, I also provide remote administrative and digital support services, helping businesses stay organized, efficient, and professionally managed online. My combination of technical expertise and digital operations support allows me to approach tasks with structure, accuracy, and attention to detail.

I specialize in technical documentation, reporting, administrative support, process coordination, and social media management. I’m highly adaptable, proactive, and committed to continuous improvement, always looking for more efficient ways to support operations and deliver quality results.

Services I Offer:
• Administrative Support & Email/Calendar Management
• Technical Documentation & Reporting
• Process Improvement & Operational Support
• Manufacturing & Engineering Support Tasks
• Social Media Management & Content Creation
• Customer Support & Data Management

Tools I Use:
Google Workspace, Microsoft Office, Notion, -----------, Canva, Meta Business Suite, WordPress, Slack, Zoom

Why Work With Me?
• Strong engineering and technical background
• Detail-oriented and analytical approach
• Clear and professional communication
• Reliable, organized, and adaptable
• Experienced in both technical and remote work environments

Junior Web QA Engineer specializing in QA Automation, Playwright, JavaScript, SaaS Testing, Technical Support, and AI Workflow Automation (n8n).

Time management
Communication
Customer service
Computer Literate

Hi! I’m a Computer Engineering graduate with practical experience in IT support, system setup, and troubleshooting. I gained hands-on exposure through my OJT, academic laboratory work, and supervised training under an experienced IT professional in an MSP environment.

My experience includes supporting users, setting up Windows Server services such as Active Directory, DNS, and Group Policy, and assisting with remote troubleshooting. I am also familiar with tools like ConnectWise Manage, Datto RMM, ScreenConnect and Auvik.

I’m someone who is reliable, organized, and eager to continuously learn. I enjoy solving technical problems and helping users resolve issues quickly and professionally. I’m currently seeking a remote IT support or junior IT role where I can grow my skills and contribute to a strong IT team.

Skills: Well trained Technical support, (Phone, Cable, and Internet) Call Handling, Calm under pressure, Communication skills (Fluent in English) , Time Management, Can Identify clients/Customer -----------n be trained easily, Ability to work in different time zones, Can do multi-tasking (Especially replying to a chat or answering to a call or doing the vice/versa.) Lastly, Can handle a group of people/ Team Lead.

Detail-oriented and tech-savvy professional with a solid background in customer support, technical assistance, and administrative operations. I also have experience working as a Virtual Assistant, where I focused on data entry and website content management using Webflow, helping clients maintain an organized and updated online presence.

I provide seamless support across email, chat, and phone channels, ensuring smooth communication and top-tier customer satisfaction. I'm proficient in tools like Slack, Zendesk, Google Workspace, and various CRM platforms, and can handle inbox and calendar management, document preparation, refund processing, and client coordination with efficiency and attention to detail.

Beyond support, I have working knowledge of graphic design and have assisted in basic Facebook marketing tasks when needed. Known for being a quick learner and effective problem-solver, I take pride in delivering consistent, high-quality results.

Let’s work together to streamline your day-to-day operations and support your growing business.