Reliable and adaptable professional with experience in administrative support, data entry, property management, and digital marketing. Known for strong communication, attention to detail, and a customer-focused approach, I excel both independently and in team settings. Quick to learn and eager to contribute, I bring versatility and dedication to every project.

Hi, I'm Ellen Grace . I'm a very hardworking person who is committed to every task. I put love and effort into everything I do. I have been in the customer service industry for over eight years. If you want to know more about me, please message me here or at ecuison13@gmail.com.

•Cold Calling
•Virtual Assistant
•Appointment setting
•Data Entry
•Technical Support
•Customer Service

Detail-oriented Customer Support and Operations Specialist with over 8 years of experience providing technical, administrative, and customer support to global clients in remote environments. Proficient in email , chat, and phone support, technical troubleshooting, scheduling, documentation, and workflow coordination. Recognized for delivering exceptional customer experiences, resolving complex issues efficiently, and collaborating with cross-functional teams to achieve operational goals. Highly organized, adaptable, and eager to leverage my skills as a Virtual Assistant, Technical Support VA, or E-commerce Virtual Assistant to help businesses streamline operations and enhance customer satisfaction.

If you're looking for someone to help you manage your business operations, don't hesitate to contact me.

Skills I can offer:
• eCommerce Product Lister
• Product Researcher
• Poshmark Lister(basics)
• Title SEO
• Title Builder
• Description Writer

Tools I know:
• Microsoft Teams
• Google Sheets
• Microsoft Excel
• Zoom
• Canva
• Google Workspace
• Auto DS (basics)
• Easyc (basics)
• Yaballe (basics)
• Zik Analytics (basics)

Results-driven Customer Support Specialist with 4+ years of experience in technical support, sales, and customer service. Skilled in troubleshooting complex issues, delivering exceptional customer experiences, building strong client relationships, and driving sales growth. Proven track record of exceeding targets through strong communication, problem-solving, and customer-focused solutions.

IT Support & Cloud Admin | MSP Specialist | Knowledge Manager | Virtual Assistant

With over 13 years of experience in IT support, cloud administration, and customer service, I bring a rare combination of technical depth and people skills to every role I take on.

Currently working with an MSP serving clients in Australia and the US, I manage cloud environments across Microsoft 365 and Google Workspace — handling everything from user provisioning and offboarding to backups and remote monitoring. I'm comfortable working independently across time zones and consistently deliver high-quality support, maintaining a 4.5 CSAT score while handling 20–35 technical tickets daily.

My background spans IT service desk operations, knowledge base management, quality assurance, and training — giving me the ability to not just solve problems, but document solutions and teach others to do the same. At DXC Technology, I built and maintained an entire L1/L2 knowledge base and led onboarding for new technical hires. I've also worked as a Virtual Assistant for a US-based client, managing 40,000+ email records, running outreach campaigns, and coordinating cross-timezone scheduling.

On the tools side, I'm hands-on with Datto RMM, Kaseya, ITGlue, Autotask, ServiceNow, Azure, Active Directory, Okta, Salesforce, and more. I hold Microsoft Azure certifications (AZ-900, DP-900), a Google Workspace Administrator certification, and a Cyberwarden certification — with CompTIA A+ currently in progress.

Whether you need someone to manage your cloud infrastructure, support your clients, build your knowledge base, or streamline your operations — I'm ready to hit the ground running.

Open to: IT Support | Cloud Admin | MSP roles | Virtual Assistant | Knowledge Management | Technical Training

I have over 12 years of experience in the BPO industry and nearly four years of experience working as a Virtual Assistant, where I’ve supported clients from various industries and managed a range of administrative and operational tasks.
As a Team Leader handling Virtual Assistants across different niches—ranging from e-commerce and real estate to executive support—I’ve developed strong leadership, performance management, and coaching skills. I take pride in guiding my team to deliver excellent results, meet client expectations, and continuously improve their skills. My people-focused approach helps me bring out the best in every VA while maintaining high-quality standards and productivity.
I’m also highly adaptable and tech-savvy, able to streamline workflows and implement efficient processes to help businesses stay organized and focused on their priorities.

Network Engineer with strong experience in network design, infrastructure management, and IT security operations across multi-site environments. Skilled in ensuring reliable, secure connectivity through proactive monitoring, incident mitigation, and system optimization.
Currently expanding my expertise in cloud architecture and network security, focusing on Azure, OCI, and hybrid network environments. Passionate about building secure, scalable, and high-performing systems that support business continuity and digital transformation.
I thrive in bridging traditional network operations with modern cloud and zero-trust security frameworks, driving innovation while maintaining resilience and compliance across all platforms.

I worked in the BPO industry or over 10 years now, I climbed from being an agent to being a Team Lead and I am sure you would like to hear from a capable and talented professional like me who has vast experience of prioritizing workloads and operational matters across a team. Due to my leadership skills, relevant work experience, academic qualifications, and also my personal abilitiesI can say that I am a capable team leader who leaves a strong operational footprint on anything I do.
Aside from being Team Lead I also handled different campaigns like Sales, Customer Service, and Technical Support.
I will follow up to request an appointment to discuss how my experience and background meet your needs.

- Customer Service Representative Supervisor at Qualfon Philippines, Inc. (2016-2018 )- Provider Care Representative at Teletech, Inc. (2018-2019 )- Records Retrieval Specialist at Peak Outsourcing (2019-2020 )- Sales Representative and Lead Generational Specialist at Authorify (2020-2022 )- Insurance Cold Caller at Versatel (2022-2023 )- Real Estate Insurance Lead Manager/Cold Caller (2023)- Client & Janitorial Support Representative (2023-2024 )

Administrative
* Data Entry
* Data processing
* Data & file conversion
* Internet research
* Products research
* E-Mail Marketing
* Process customs clearance
* Create and send order
* Monitor shipment delivery
* Inventory management
* Organize appointment
* Customer Service
* Problem solving

Photoshop & illustrator
* Design logo, banner, brochures & T-shirt
* Photo editing

Marketing
* Email Marketing using Mailchimp

Product Research
* eBay
* Amazon

Application
* Microsoft office
* Google suite
* Photoshop & Canva
* Dynamics Nav
* Automatcad
* zikaAnalytics
* Mailchimp

Hi, I'm Anne!

I am a dedicated Virtual Assistant with over 6 years of experience providing administrative support, customer service, dispatching, lead generation, and business operations assistance for clients across different industries.
My goal is to help business owners save time, stay organized, and focus on growing their business while I handle the day-to-day tasks that keep operations running smoothly.

My experience includes:
• Calendar Management and Appointment Scheduling
• Email Management and Inbox Organization
• Administrative Support and Data Entry
• Customer Service (Phone, Email , and Chat Support)
• Dispatching and Scheduling Coordination
• Shopify Store Management
• Order Processing and Customer Inquiries
• Lead Generation and Prospect Research
• CRM Management and Data Organization
• Documentation and Reporting

In addition to my virtual assistant experience, I also have experience supporting marketing efforts through Facebook Ads and GoHighLevel (GHL). I can assist with basic Facebook Ads management, lead generation campaigns, funnel setup, CRM organization, and automation workflows.

Tools and Platforms:
• Facebook Ads Manager
• GoHighLevel (GHL)
• Apollo.io
• Smartlead.ai
• LinkedIn Sales Navigator
• Salesforce
• Freshdesk
• Google Workspace
• Microsoft Office
• ServiceTitan
• Shopify
• Slack
• Trello
• Zoom

I pride myself on being reliable, detail-oriented, proactive, and easy to work with. I communicate clearly, adapt quickly to new systems, and take ownership of my responsibilities to ensure tasks are completed efficiently and accurately.

Whether you need help managing your inbox, scheduling appointments, handling customer support, coordinating dispatch operations, generating leads, managing your Shopify store, or supporting your marketing efforts, I am ready to help your business operate more efficiently and grow.

Let's work together and make your business run smoother.

A highly adaptable and solution-oriented professional known for expertise in Technical Support and Troubleshooting (NCII certified, Google account experience) and high-impact Customer Service across technical, sales, and healthcare sectors. Skilled in Data Entry, Billing, and Logistics Coordination, I excel at Problem-Solving and utilizing the Microsoft Office Suite to maintain organizational efficiency and contribute technical and administrative competence to challenging roles.

Knowledgeable in Product Research using websites such us Jungle Scout,Merchantwords,LastPass,Amazon FBA calculator, Keepa etc.

Proficient in Microsoft office Applications, Advanced Microsoft EXCEL, Experienced and knowledgeable in ERP System SAP System, LTS System Transaction and SAGE.
I love Web researching,data entry, chat support
and product listing