I’m a Customer Support and Operations Specialist with over 6 years of experience supporting customers and internal teams across e-commerce, property management, and corporate accounts.
I started my career in a high-volume customer service environment with Accenture, handling chat and voice support for a British telecom account. Over the years, I developed strong skills in technical troubleshooting, customer retention, billing concerns, and sales support, while managing multiple conversations without sacrificing quality or empathy. Retention and de-escalation became a big part of my role, and I consistently focused on solutions that kept customers satisfied and loyal.
More recently, I worked as a Virtual Support Assistant for a property management company, where I handled guest communication, Airbnb calendar management, booking coordination, email and inbox management, and payment processing. I supported both guests and property owners, helped resolve disputes, and ensured smooth day-to-day operations by keeping listings, schedules, and backend tasks organized.
I also have hands-on experience supporting e-commerce stores, particularly with Shopify. My work includes order management, delivery tracking, handling customer inquiries, coordinating with fulfillment teams, and resolving order-related issues through CRM platforms such as Gorgias, ReAmaze, and HelpScout. I’m comfortable working in fast-paced environments where accuracy, clear communication, and follow-through are critical.
I work well independently, follow instructions carefully, and communicate proactively.
If you’re looking for someone who can handle customer support, technical issues, order and delivery tracking, calendar and inbox management, retention, and operational support without constant supervision, I’d be happy to help support your business.
