Experienced freelancer with a versatile skill set, spanning Legal Assistance, Customer Service, and Technical Support. Proven ability to provide comprehensive legal research and administrative support, coupled with exceptional customer service skills to ensure client satisfaction. Tech-savvy problem solver adept at resolving technical issues and delivering top-notch support. Ready to bring this diverse expertise to your project.

Been with BPO for over 12 years

I’m a licensed Electrical Engineer with an IT background. I
am an IT generalist and have worked in the IT industry for 13 years mostly
doing technical support for various Info Tech companies.

-- Customer Support Specialist | Tech-Savvy Problem Solver | Virtual Assistant --
With over 10 years of experience in customer service, technical support, and virtual assistance, I’ve built a career helping global brands deliver outstanding customer experiences. I've supported companies in eCommerce, automotive, and fintech industries—resolving complex issues, training new agents, and improving team efficiency.
-- What I Do Best:
Multichannel customer support (phone, chat, email)
Troubleshooting hardware/software and product issues
CRM and helpdesk tools (Zendesk, Freshdesk, Gorgias, HubSpot)
Training and mentoring frontline support agents
Streamlining processes to boost customer satisfaction
-- What Sets Me Apart:
I bring calm to chaos, structure to support systems, and empathy to every customer interaction. Whether I'm assisting end users, documenting SOPs, or coaching agents, I focus on clarity, ownership, and long-term value.

Open to remote opportunities where I can make an impact through exceptional service, process improvement, or leadership support. Let’s connect!

Rated as a 5-Star Customer Support Specialist/Frontline Digital Care with 12+ years of experience in customer service and technical support, I've handled high-volume emails, chats, and phone support, resolving issues effectively while maintaining a positive customer experience.

I can help you with:
Customer Support & Success Management
Technical Troubleshooting and Scheduling Tech (ServiceTitan, Jobber, ServiceNow)
Email & Chat Support (Zendesk, Freshdesk, Talkdesk, Aircall)
Virtual Assistance & Admin Tasks (Notion, Slack, Google Workspace, Microsoft 365)
Billing Support, Dispute Resolution & E-commerce (Stripe, PayPal, Shopify)
Basic Graphic Design (Canva) & Social Media Management

Customer Service Skills :
Responding to inquiries, questions, feedback, and complaints.

Worked at Zeronet New Zealand as a Digital Agent/Billing/CSR/TSR for 2 years and 5 months
Worked at Verizon US as a Technical Support Representative (with Sales) for 1 year
Worked at Optus Australia as a Customer Success/Live Chat/Technical Support for 6 years
Worked at FMT HVAC Services as a Virtual Assistant/Admin Staff for 2 years

I'm detail-oriented, tech-savvy, and genuinely care about the people I work with. I focus on quick response times, clear communication, and resolving issues on the first contact whenever possible. I help businesses deliver fast, reliable, and professional customer support.

If you're looking for a long-term, loyal, reliable and someone who can represent your business professionally and keep your customer satisfied, I'm ready to help!

Let's chat soon to discuss how I can support your business objectives.

• Strengthened developmental methodologies introducing a code quality document.
• Maintained existing applications and designed and delivered new applications.
• Evaluated multiple software solutions during early software architecture plotting and system migration planning stage.
• Involve in data analysis and sanitation.
• Create and modify reports using excel and VB6 with database connected in MS SQL.
• Create and alter scripts in stored procedure, views and function from database.
• Train new user and explain the protocols clearly and efficiently.
• Built tested and Deployed Scalable, highly available and modular software.
• Monitors supplies need for upgrades and maintenance of the system
• Troubleshoots error in both software and hardware in the system.
• Provide thorough support and problem resolution for customers.
• Maintain composure and patience in face of difficult customer situations.
• Build and maintain successful relationship with service providers, dealers and consumers.
• Conduct user training to the client for Android System (Meter Reading System)
• Conduct user training to the client for System Software (Utility Billing Management System) • Answered customer questions and resolved service issues in a timely manner. • Great experience in Telco account for Billing and Sales account.

I am a Video Editor with a background in Civil Engineering, experienced in creating engaging content for social media, educational materials, and professional presentations. I can edit videos, add captions, transitions, effects, and deliver polished content tailored to your needs.
I also provide Civil Engineering support, including tutoring, homework assistance, problem-solving, technical research, report preparation, and guidance in structural, transportation, geotechnical, and construction engineering topics.

4 years in total of Outbound Cold Calling and Lead Generation (including Direct Client)
2 years and 6 months as a Technical Support Representative.
3 years for being a Costumer Service Associate in Telco (Sprint and T-Mobile).

Hi there! I am a dedicated customer and technical support professional with a proven track record of delivering top-tier service and solving complex problems efficiently. With 3 years of experience in Customer Support (Voice/Phone Support) and 2 years focused specifically on Technical Support, I excel at translating technical jargon into clear, actionable steps for users while maintaining an empathetic and friendly tone.

My primary goal is to turn frustrated users into brand advocates by providing swift, accurate resolutions.

Experienced Technical Support Specialist with a strong background in assisting Office and Windows users. Skilled in troubleshooting software issues, providing clear and effective customer support, and working with clients from diverse backgrounds. Adaptable, detail-oriented, and tech-savvy—ready to bring reliable virtual assistance to your team.

I am a leader of professional Virtual Assistant and IT Support and Sales Speacialist dedicated to helping businesses streamline operations, improve productivity, and scale efficiently through reliable remote staffing solutions.

We provide highly skilled and carefully vetted professionals across multiple business functions, allowing our clients to focus on growth while we handle the day-to-day operations and technical support.

Our areas of expertise include:

• Sales and Appointment Setting
• Lead Generation and Prospecting
• Real Estate Virtual Assistance
• Customer Service and Client Support
• Technical Support and Help Desk Services
• IT Support and System Administration
• Web Design and Website Management
• Software and Application Support
• Recruitment and Talent Sourcing
• Administrative and Executive Assistance
• Bookkeeping and Financial Administration
• Accounts Payable and Accounts Receivable Management
• Data Entry and CRM Management

Our team consists of experienced Virtual Assistants, Customer Support Specialists, Bookkeepers, Recruiters, IT Professionals, Technical Support Representatives, and are committed to delivering high-quality results and exceptional service.

Whether you need a dedicated Virtual Assistant, a technical support specialist, a bookkeeper, a web designer, or a complete remote team, we provide customized staffing solutions tailored to your business needs.

Our mission is to build long-term partnerships by delivering dependable talent, clear communication, operational excellence, and measurable results that help businesses grow with confidence.

A professional that will provide an opportunity to share my knowledge and
skills in Cybersecurity, IT Technician, IT Specialist and IT Technical Support .

Virtual Assistant with 5+ years of experience in customer support, technical troubleshooting, and CRM management. Skilled in handling client communication, scheduling, and coordinating tasks in fast-paced environments. Experienced in managing inboxes, tracking workflows, and supporting operations—now focused on supporting construction and service-based businesses with efficient project coordination and administrative support.

Hi, I’m Cecilio, a Technical Support and Customer Service Virtual Assistant with experience handling email and chat support.

I help businesses improve customer satisfaction by providing fast, clear, and professional support. I’m comfortable troubleshooting technical issues, handling customer concerns, and using support tools efficiently.

Here’s what I can do for you:
• Managed emails, calendars, and scheduling appointments
• Technical troubleshooting (basic to intermediate)
• CRM & Helpdesk tools
• Order tracking, refunds, and customer inquiries
• Clear and professional communication
• Supported daily administrative tasks to improve workflow efficiency


Why hire me?
• Reliable and responsive
• Detail-oriented
• Calm under pressure
• Willing to learn and adapt quickly

I’m currently looking for a long-term opportunity where I can grow and help your business succeed.

Let’s work together!