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Active listener, Problem-solver, Resourceful, and Highly-organized
* High-performing individual with over than 12 years of experience in the BPO industry across different verticals ( Customer service, Financial, Insurance, and SaaS) With 4 years of training experience.
Computer operation. Advance in English communication. Researching skills
Helping Businesses Streamline Operations & Enhance Customer ExperienceWith 4+ years of experience in customer service, sales, and healthcare virtual reception, I specialize in managing patient inquiries, scheduling appointments, handling sales calls, and providing top-tier support across various industries.Expertise:=> Healthcare Virtual Reception | EMR Scheduling (Jane, WebPT, Spry, Practice Perfect)=> Customer Support | Voice, Email & Chat | B2B & B2C Sales
Experienced and detail-oriented professional with a strong background in customer service and bookkeeping. With years of experience as a CSR, I have developed exceptional communication and problem-solving skills, ensuring a positive experience for customers while resolving inquiries and managing accounts. Additionally, my expertise in bookkeeping allows me to maintain accurate financial records, handle invoicing, track expenses, and assist in financial reporting. I am committed to delivering hig
I have experience with various administrative duties. For instance, I've managed scheduling and appointment setting, handled data entry and filing, I've also contributed to creating and updating documentation, to improve team efficiency and customer support. These tasks have allowed me to develop strong organizational skills and attention to detail, which are essential for providing excellent customer service while supporting administrative functions. During my sales experience, I successfu
My career began as a Customer Care Representative, where I honed my communication skills for three years, and I most recently worked as an Advisor 2, Customer Service at Concentrix CVG Philippines. In this role, from June 2021 to August 2024, I specialized as a content moderator. I was proud to receive five certificates of appreciation for exceptional performance, as well as a Rockstar Award for my outstanding achievements during Quarter 3 of 2023. This recognition led to my promotion to Advisor
Travel Specialists, General Virtual Assistant, Cold Calling, Customer Service, Data Entry
Looking to work with eCommerce business owners who need help in managing business books using QuickBooks Online or Xero and other admin tasks, so you can focus on your business growth.Holds a degree in Business Administration major in Management Accounting and learned the financial processes of companies and organizations which impacts business decisions.Became a QuickBooks technical support associate and helped small business owners and accountants in utilizing the accou
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