Hi! I'm reliable and detail-oriented Customer Support Specialist with over 6 years of experience helping businesses deliver excellent customer service through email, chat, and phone.

I've worked with a Singapore-based airline company and a Melbourne-based gardening business, handling customer inquiries, appointment scheduling, and issue resolution. I'm used to managing high-volume requests while keeping responses fast, clear, and professional.


Here's how I can help your business:

- Handled inbound and outbound calls
- Respond to customer emails and chats promptly
- Manage appointment setting and scheduling
- Resolve customer concerns with empathy and professionalism
- Support daily admin tasks and data entry

Tools I'm experienced with:

- CRM systems (Salesforce, ServiceM8, Amadeus)
- Softphone systems (3CX, Avia)
- Google workspace (Docs, Sheets)
- Microsoft Excel, Teams, Word, PowerPoint, Outlook, OneDrive


I'm known for staying calm under pressure, communicating clearly, and making sure every customer feels heard and taken care of. I also learn new tools quickly and follow systems well, so I can get up to speed fast.

My goal is to make your operations smoother and your customers happier by providing consistent, high-quality support.

If you're looking for someone dependable who gets things done right, I'd love to be part of your team.

Click and View my Portfolio: -----------

Experienced Customer Support Specialist | Email, Chat & Phone Support | Admin & HR Support

I am a results-driven Customer Support Specialist with over 3 years of experience in handling customer inquiries with efficiency, professionalism, and a problem-solving mindset. I thrive on challenges that enhance my skills, knowledge, and capabilities, ensuring top-tier customer service that benefits both the business and its customers.

In addition to customer support, I also have experience as a Freelance Admin Assistant and HR Trainer, supporting daily operations, documentation, and team development.

What I Offer:

- Multichannel Support: Expertise in email, chat, and phone support for financial, retail, and B2B industries
- Administrative Support: Experience in handling reports, documentation, scheduling, and data organization
- HR & Training Support: Conducting basic training, onboarding assistance, and guiding tea-----------mbers on processes
- Customer-Centric Approach: Strong problem-solving skills and quick instincts to resolve queries efficiently
- Tech-Savvy: Comfortable using tools like ChatGPT, Canva, Google Workspace, and other digital platforms

Professional Experience:

* 11 months as an Email/Chat Support Agent (Financial & Retail Account)
* 3 months as a Phone Support Agent (US Retail Account, Seasonal)
* 29 months as a Senior CSR (Email/Phone/Chat) in a Canadian B2B Retail Account
* Freelance Admin Assistant – Managed reports, tracking sheets, and internal coordination
HR Trainer (Freelance/Project-Based) – Assisted in onboarding and training employees on processes and workflows

Soft Skills:

Fast learner, highly adaptable, detail-oriented, and excellent communication with a strong customer-first attitude. I can work independently, stay organized, and handle multiple tasks efficiently.

If you're looking for a reliable, skilled, and dedicated professional to support both customer service and operations, let’s connect!

I provide reliable operations and client support through phone, email, and organized system management. I take pride in doing my work with care, accuracy, and respect for both the business and the people I support.

I have experience handling calls and emails, managing records, updating CRM systems, and supporting daily administrative tasks. I follow processes carefully, pay close attention to details, and make sure every task is handled properly.

I value clear communication, consistency, and trust. I approach my work with sincerity and responsibility, always aiming to support clients and teams in a way that makes their day easier.

I am a dedicated and reliable professional with strong experience in customer service and client support. I have worked as a Customer Service Representative in the BPO industry, where I developed effective communication, problem-solving, and customer handling skills. I am proficient in both English and Filipino, allowing me to effectively assist a wide range of customers.

My strengths include delivering high-quality customer service, managing inquiries efficiently, and maintaining professionalism even under time pressure. I am highly organized, punctual, and skilled in time management, which helps me meet deadlines and maintain productivity in fast-paced environments. I am also capable of quickly learning new systems and processes to support business operations and improve customer satisfaction.

Key Skills:
• Customer Service and Client Support
• Effective Communication (English and Filipino)
• Problem Solving and Conflict Resolution
• Time Management and Punctuality
• Ability to Work Under Pressure
• Adaptability and Quick Learning
• Team Collaboration and Professional Work Ethic

I am fluent in spoken and written English with excellent communication skills. I am trained in BPO industry for strong years; I provide exceptional service in office administration, billing, sales, direct selling, customer service support,
engaging the needs of a member and addressing their concerns.
I am very eager to work as full time or part time that could enhance my capability and hone me more as an individual. Looking forward then to work and be part of your growing company.

I provide dedicated customer support and administrative assistance for businesses aiming to scale. My expertise lies in managing customer inquiries across chat, email, and ticketing systems, ensuring timely resolution of backlogs while maintaining a high standard of customer experience. I am skilled at multitasking between support channels, handling escalations, and organizing workflows to keep operations running smoothly.

Technical Proficiency
I am fully proficient in modern business tools and adaptable to new platforms. My toolkit includes:

AI Tools: ChatGPT, Grammarly, Canva AI, Gemini, Copilot
Productivity: Google Workspace (Docs, Sheets, Slides, Drive), Microsoft 365
Communication: Zoom, Google Meet, Slack, -----------, Microsoft Teams, Gmail, Outlook, Intercom
Customer Relationship Management: Salesforce, Zendesk, GoHighlevel
Project Management: Notion, Trello, Asana, ClickUp
Design/Social Media: Canva, CapCut, Meta Business Suite, Later

Proven Experience
My background is rooted in customer service and virtual assistance, where I managed real-life clients and executed administrative tasks with precision. I have hands-on experience in ticketing systems, backlog management, and email support, allowing me to transition seamlessly into your business and handle complex customer requests with efficiency.

Availability and Commitment
Open to Full------------Time roles
Flexible schedule aligned with your timezone (US/UK/AU or others)
Comfortable with graveyard shifts and long-term commitments
Seeking a role where I can grow alongside your company and provide stability

Professional Standards
I pride myself on reliability, proactive communication, and accuracy. Whether handling multiple tickets, managing inboxes, or resolving customer concerns, I ensure tasks are completed efficiently without constant supervision.

Remote Work Readiness
Internet: PLDT Fiber (200 Mbps) | Backup: Dito Home Wi-Fi (100 Mbps, unlimited data)
Power Backup: Prolink 650VA | 390W UPS with AVR
Equipment: Personal desktop (Intel i-----------T, 16GB RAM), dual monitors, HD webcam, Jabra noise-cancelling headset, Windows 11 Pro -DUAL MONITOR SET UP
Availability: Flexible schedule, timezone adaptable, open to graveyard shifts

Customer Support Specialist with 15 years of experience delivering exceptional customer service through phone, email, and chat support in fast-paced environments. Skilled in handling customer inquiries, resolving issues efficiently, managing follow-ups, and maintaining accurate records while providing professional, empathetic, and customer-focused service.

Experienced in appointment setting, client outreach, lead qualification, CRM management, and administrative support. Adept at building positive client relationships, coordinating schedules, and ensuring smooth communication throughout the customer journey.

Highly organized, dependable, and detail-oriented, with the ability to work independently, adapt quickly to new tools and processes, and manage multiple priorities without compromising quality. Committed to enhancing customer satisfaction, supporting business growth, and delivering outstanding service at every interaction.

Reliable, hardworking and detail-oriented Virtual Assistant with hands-on knowledge of U.S. freight brokerage operations. Skilled in load posting, carrier sourcing, quoting, dispatching, and track & trace using DOFT loadboards and TMS systems,Tforce ,Old Dominion, ESTES,LTL, FTL ,PTL.
I help brokers streamline operations by coordinating carriers, negotiating rates, monitoring shipments, and maintaining accurate records. Strong communication, organization, and multitasking skills allow me to manage multiple tasks efficiently and ensure smooth freight workflows.
Ready to support your team and help your business run efficiently with professional and timely assistance.

I'm a Customer Service Virtual Assistant with 2 years of experience handling chat, email, and phone support in fast-paced BPO and hospitality environments in the Philippines and Thailand.
I've managed 60+ customer interactions daily, maintained accurate CRM records, and handled administrative tasks across multiple channels — all while meeting strict deadlines and quality standards. I take pride in being dependable, detail-oriented, and easy to work with.
What I can help you with:

*Chat, email, and phone customer support
*CRM record updating and case documentation
*Appointment setting and calendar management
*Data entry and file organisation
*General administrative and operational tasks

I'm available full-time and can work across US (EST/PST) and AU (AEST) time zones. My home office is fully set up with Converge Fiber 100 Mbps, a TP-Link Pocket WiFi 5G backup, a generator, a noise-cancelling headset, and a webcam — so you can count on me to show up for every shift without issues.
I'm currently completing my HubSpot CRM certification and am a fast learner with new tools and systems.

If you're looking for someone reliable, organised, and genuinely committed to doing great work — I'd love to be part of your team!

Are you looking for someone who can perform good work on time provided with a specific task? The one who will do work with passion and determination? I am flexible, I know the importance of accuracy and on time delivery. Learns swiftly and a great manager of time with robust analytical skills. What I do is what I love. All that I am concerned about is to deliver the best work you are yet to see.

I studied, Bachelor of Science in Nursing (3 level - undergraduate). I worked in a BPO industry for over a year under a Telecommunications account that is based in the US. I had also undergone Global Communications Training. Was able to handle Billing related concerns, Technical issues and up-selling services.

I was also a travel agent using Amadeus system for 20 months, handling flight exchanges, billing issues, flight cancellations and refunds.

With my personable character, I know that I can work well and communicate with others to contribute to team ----------- all that I do I would strive to advance with the company, and I feel that my previous work experience proves that.

Updated CV will be provided via email once asked. Thank you!

I am an aspiring Virtual Assistant and a highly motivated individual who wants to leverage strong Customer Service and Technical Support skills in a Remote Support role. I have multitasking ability, accuracy, and attention to detail. I can adapt to different industries and responsibilities. I am a fast learner, ready and willing to learn everything, and I'm not intimidated by learning new things. I am a team player but I can also work alone.

Hello!
My name is Marj, and I am a reliable and hardworking Christian professional with 10 years of experience in the BPO industry, specializing in collections, customer service, phone support, and administrative tasks. I have handled both inbound and outbound calls for B2C accounts and also have exposure to B2B collections and accounts receivable processes.

I am experienced in communicating with customers professionally, resolving account concerns, negotiating payment arrangements, and maintaining positive client relationships. Aside from collections, I can also assist with administrative support, email handling, scheduling, data entry, and customer service tasks.

I am detail-oriented, organized, highly trainable, and eager to learn new tools and systems. I work well independently and always make sure tasks are completed accurately and on time.

Here are the services I can provide:

Debt Collection (B2C/B2B)
Accounts Receivable Support
Customer Service & Customer Support
Inbound & Outbound Calls<8efe80624d780eba0c6493ec45140364>Email & Phone Support
Appointment Scheduling
Administrative Assistance
Data Entry & Documentation
Invoicing & Payment Follow-ups
Cold Calling & Telemarketing
Microsoft Excel & Basic Reporting

Key Competencies:
• Accounts Receivable (AR) Management; Debt Collections; Payment Posting; Account Reconciliation; Invoice Processing; Credit and Collections; Negotiation; Aging Reports; Dispute Resolution; Customer Account Management; Cash Applications

I am currently looking for long-term opportunities where I can contribute my experience, strong communication skills, and dedication to helping businesses grow.

I would love the opportunity to work with you and become a valuable part of your team.

Matthew 6:33
“But seek ye first the kingdom of God, and his righteousness; and all these things shall be added unto you.”

I am a Customer Support Virtual Assistant with 4+ years of experience helping service-based businesses manage customer inquiries efficiently across chat, email, and phone support. I handle high-volume customer interactions, including resolving refunds, delivery concerns, and customer complaints while maintaining accuracy and fast response times. I can manage up to 150–200 customer interactions daily, handle 2–3 concurrent chats, and resolve up to 100 email tickets while maintaining 95% customer satisfaction.

I am proficient in tools such as Zendesk, Slack, Google Meet, and Zoom. I also have basic working knowledge of Sabre and Amadeus for travel reservations. I am comfortable learning new systems quickly and adapting to different workflows.

I am available for full-time work and can work flexible hours, including US, UK, or AU time zones. I have a stable internet connection, a dedicated home workspace, and the equipment needed to support remote work.

I am looking for a long-term position where I can contribute to your business by providing reliable and consistent customer support. I take pride in being organized, dependable, and able to work well under pressure while maintaining a professional and positive approach.

Customer Service Representative with over 6 years of experience supporting global brands like Expedia, DoorDash, and Domino’s through phone, chat, and email. Skilled in Zendesk, Salesforce, and Shopify, I specialize in resolving customer concerns with empathy, accuracy, and professionalism. I take pride in maintaining 95%+ satisfaction scores and delivering excellent service in every interaction.

Reliable and detail-oriented Virtual Assistant / Maintenance Coordinator with experience in HVAC dispatching, work order management, tenant support, basic technical troubleshooting, and administrative verification. Skilled in document review, data validation, record management, and ensuring accurate, compliant, and timely operations.