If you're looking for someone who is proactive, organized, and committed to delivering excellent customer service, I'd love the opportunity to support your business and grow with your team.

Let's work together!

Communication.
Ability to Work Under Pressure.
Time Management.
Customer Service Telephone Operator
Accounting and Bookkeeping
Computer skills such as Micros, Microsoft Word,
Microsoft PowerPoint, Appointment Setter, Lead Generator, Virtual Assistant

Customer Service Specialist with over 3 years of combined experience supporting customers across e-commerce, retail, and telecommunications industries.
For 2 years, I worked directly with Amazon as an In-House Customer Service Associate, handling refunds, replacements, package tracking, order concerns, and email support while ensuring a positive customer experience. I also spent 3 months supporting Target US customers, assisting with order placement, refunds, replacements, and shipment tracking.
Additionally, I have 13 months of experience in the UK telecommunications industry under the TalkTalk account, where I provided basic technical troubleshooting, scheduled technician appointments based on customer availability, and delivered updates through phone, email, SMS, and chat support.
I am known for my strong communication skills, problem-solving abilities, attention to detail, and commitment to delivering excellent customer service. I am highly adaptable, quick to learn new systems, and dedicated to helping customers while contributing to business success.

I am an Airbnb Virtual Assistant with hands-on experience supporting Airbnb accounts in a BPO environment, assisting both guests and hosts throughout the entire booking lifecycle.

As a Senior Case Manager / Support Ambassador, I handled guest inquiries before, during, and after their stay, managed reservations, cancellations, refunds, rebookings, and resolved escalated cases while ensuring compliance with Airbnb policies.

I also have experience using Guesty for reservation and guest management and Breezeway for creating and managing cleaning and maintenance tasks.

I can help with:

- Guest communication
- Reservation management
- Guesty
- Breezeway task creation
- Calendar management
- Cancellations and rebookings
- Issue resolution
- Administrative support

I am detail-oriented, reliable, and committed to providing professional support that helps hosts save time and deliver excellent guest experiences.

I am a dedicated Customer Service and Operations Specialist with over 9 years of experience supporting customers, coordinating operations, and managing administrative tasks in fast-paced environments. Throughout my career, I have handled high-volume inbound and outbound calls, email support, dispatch coordination, collections, CRM management, and client follow-ups while maintaining accuracy and professionalism.

For the past 3.5 years, I have specialized in roadside assistance dispatch for U.S.-based accounts, coordinating service providers, monitoring active cases, resolving operational issues, and ensuring customers receive timely assistance. I am experienced in using CRM platforms such as Swoop and Salesforce, documenting interactions, tracking case progress, and maintaining accurate records.

Before transitioning into dispatch operations, I built a strong foundation in customer service, financial services, and administrative support, where I developed excellent communication, problem-solving, and organizational skills. I enjoy working with customers, supporting teams, and improving workflows to deliver efficient, high-quality service.

Core Skills
Customer Service & Customer Support
Phone, Email & Chat Support
Dispatch Coordination & Scheduling
CRM Management (Swoop & Salesforce)
Administrative & Operations Support
Collections & Accounts Receivable
Data Entry & Documentation
Microsoft Office & Google Workspace
Problem Solving & Conflict Resolution
Time Management & Multitasking

I am seeking a long-term remote opportunity where I can contribute my customer service, operations, dispatch, and administrative experience while continuing to learn, grow, and support a company's success.

Customer Support (Chat, Email, Phone)
Administrative Assistance
Calendar & Appointment Management
Basic SEO & Lead Generation
Technical Troubleshooting
Time Management & Multitasking
Strong Written & Verbal Communication

I help e-commerce businesses deliver fast, reliable, and professional customer support that keeps customers satisfied and coming back.

With over 11 years of experience in customer service, I’ve worked in roles such as Reservation Sales Agent, Fraud Analyst, and Customer Support for online sellers. This background allows me to handle both customer-facing concerns and backend operations efficiently.

Here’s what I can help you with:
• Customer support (email, chat, tickets)
• Order processing, cancellations, and refunds
• Handling disputes and resolving customer issues
• Fraud detection and account review
• Supporting sellers on e-commerce platforms
• Data entry and administrative tasks

I’m known for being detail-oriented, patient, and reliable—especially when dealing with high-volume support and sensitive cases like fraud and disputes.

I am currently looking for a part-time role where I can support your business and help improve your customer experience.

I’m ready to start immediately.

I help clients/business owners build a long term business relationship with their customers through resolving customers' concerns and inquiries efficiently and effectively. I also make short form videos optimized for social media platforms like TikTok, Instagram, Facebook and Youtube and thumbnail designs for Youtube.

Here's how I can contribute to your team/business as a Customer Support VA:

- Handle customers' concerns and inquiries via phone, email and chat with professionalism, accuracy and empathy
- Document, organize and manage customer interactions using CRM systems
- Provide smart, helpful and solutions based support

Here's how I can contribute to your team/business as a Video Editor and Thumbnail Designer:

- Provide clean, engaging, high-retention short form videos
- Add relevant b-roll, images, or stock footage where needed
- Create clean captions with consistent styling
- Create thumbnails that are clean, high quality and attention grabbing

What you can expect fro-----------:

- Clear and transparent communication daily
- Efficient, objective-driven output
- Proficient in English with C2 level mastery
- Reliable and timely turnaround

Tools:
Microsoft Office (Word, Excel, Outlook, Teams PowerPoint), Google Workspace (Docs, Sheets, Slides,
Gmail, Drive, Calendar), Canva, Capcut, Slack, Trello, Asana, Monday dot com, Calendly

I’m a dedicated Customer Support Specialist with over 6 years of experience helping businesses deliver exceptional customer experiences across email, chat, and phone support. I’ve worked with global brands and remote teams, handling customer concerns, technical issues, and operations support with professionalism and empathy.

Throughout my career, I’ve supported customers and partners in fast-paced environments—resolving issues efficiently, improving satisfaction, and ensuring smooth day-to-day operations. I’m highly experienced in handling escalations, coordinating with teams, and maintaining clear, timely communication.

I also bring a strong background in operations, CRM management, and client communications, allowing me to go beyond support and contribute to overall business success.

What I can bring to your team:

Reliable and proactive support you can trust with critical and time-sensitive tasks
Strong ownership of customer issues from start to resolution
Clear and professional communication with customers, partners, and internal teams
Ability to handle escalations and turn difficult situations into positive experiences
Attention to detail in documentation, reporting, and follow-ups
A team-first mindset, always willing to collaborate and support business goals

I’m committed to helping your business deliver excellent service, improve operations, and build lasting relationships with your customers.

With over 6 years of experience across customer service, eCommerce support, quality assurance, team leadership, and administrative support, I help businesses streamline their operations while delivering excellent customer experiences.

Throughout my career, I have worked with customers through phone, email, and chat, handled order management, shipment tracking, returns, refunds, and account-related concerns, maintained accurate records, and supported business operations behind the scenes. My background in quality assurance and team supervision has also strengthened my attention to detail, problem-solving abilities, and commitment to process improvement.

I am comfortable working independently, learning new systems quickly, and taking ownership of tasks with minimal supervision.

How I Can Support Your Business:
Customer Support (Email, Chat, and Phone)
Shopify & eCommerce Support
Order Processing and Order Management
Returns, Refunds, and Cancellation Requests
Customer Follow-Ups and Escalation Handling
Administrative Support
Personal Assistant
Calendar and Task Management
Data Entry and Record Maintenance
CRM Management and Documentation
Quality Assurance and Process Improvement
Team Coordination and Performance Monitoring
Research and Information Gathering
Google Workspace and Microsoft Office

Tools & Platforms:
Shopify
Zendesk
Zoho CRM
Google Workspace
Notion
Click Up
Microsoft Office
Google Workspace
Various Customer Support Platforms

PROFESSIONAL EXPERIENCE

Customer Service Representative (Independent Contractor) |-----------
GA Trading LLC (Medical Devices)
Handled customer inquiries across email and phone channels in a fast-paced e-commerce environment
Provided accurate product details, pricing, promotions, and shipping information
Managed full order lifecycle including placement, tracking, upgrades, returns, and cancellations
Resolved customer issues and escalated complex cases to appropriate departments
Maintained detailed customer records using Shopify and CRM tools
Ensured high-quality customer experience aligned with company standards

Customer Service Representative (Independent Contractor) |-----------
Friday Plans SEZC (Healthcare Account)
Managed customer support via email, chat, and phone with timely and professional responses
Assisted with orders, modifications, cancellations, and returns
Provided product information and supported customers with online forms and processes
Encouraged customer feedback and survey participation for service improvement
Maintained accurate CRM records and ensured data integrity
Generated reports and monitored customer interaction trends

Team Supervisor |-----------
Qualfon Philippines, Inc. (Telecommunications Account)
Led and supervised a team of customer service agents to meet performance and quality targets
Monitored KPIs and implemented strategies to improve productivity and service quality
Provided coaching, feedback, and performance development support
Ensured adherence to operational standards and escalation protocols

Quality Assurance Analyst |-----------
Qualfon Philippines, Inc. (Telecommunications Account)
Evaluated customer interactions to ensure compliance with quality standards
Assessed agent performance based on accuracy, professionalism, and customer satisfaction
Provided structured feedback and coaching recommendations
Identified process gaps and supported service improvement initiatives

Customer Service Representative |-----------
Qualfon Philippines, Inc. (Telecommunications Account)
Delivered phone-based customer support for inquiries, complaints, and order-related issues
Managed high call volumes while maintaining professionalism and efficiency
Assisted customers with order tracking, placement, and returns
Ensured consistent service quality and accurate issue resolution

Admin Assistant |-----------
E-cool Philippine Services Corp (Refrigeration and Air-conditioning Services)
Managed customer inquiries via phone and administrative channels
Resolved issues through investigation and data verification
Maintained digital and physical records with accuracy and organization
Supported documentation and office coordination tasks

Hi! I’m Angel, a reliable and organized professional with experience in customer service, administrative support, sales, and retail operations. I help business owners stay organized, responsive, and efficient so they can focus on growing their business.

I’ve worked in fast-paced environments handling customer inquiries, managing records, preparing reports, and supporting daily operations. I work independently, follow instructions well, and consistently deliver quality results.

Services I Offer:
Customer Support (Phone, Email, Facebook Business Suite)
Data Entry & Record Management
CRM & Lead Management
Sales & Expense Reporting
Appointment Scheduling
Inventory Tracking
Administrative & Back-Office Support

Tools & Skills:
Jobber
Notion
Trello
CRM Systems & VOIP Tools
Google Workspace
Canva & CapCut

I am a results-driven BPO Professional and Customer Support Specialist with over 6 years of experience delivering high-quality customer service across healthcare, technical support, travel, and e-commerce industries. Skilled in handling multi-channel support including phone, email, chat, and ticket-based systems such as Zendesk and CRM platforms.

Experienced in claims processing, prior authorization, escalation handling, and provider support within healthcare accounts while consistently achieving top quality and performance recognition. Proven ability to manage high-volume workloads, resolve complex customer concerns efficiently, and maintain strong compliance with company and industry standards.

In addition to corporate experience, I have worked as a Freelance Content Moderator and Zendesk Customer Support Specialist, managing customer inquiries, reviewing user-generated content, and ensuring policy compliance while maintaining professionalism and empathy in every interaction.

Known for strong communication skills, problem-solving ability, adaptability to fast-paced environments, and commitment to exceeding KPIs and customer satisfaction goals. Passionate about providing seamless customer experiences and supporting business growth through reliable and efficient service operations.

Customer Support Specialist with over 8 years of experience supporting Shopify eCommerce brands, crypto platforms, and online gaming environments. Skilled in handling large volumes of email, live chat, and phone support. Experienced in resolving complex issues and providing smooth customer experiences.

Recognized for fast response times, strong problem-solving abilities, and building lasting client relationships in remote, fast-paced settings.

Hi, I'm Adrian.

I have more than 20 years of experience providing customer support for U.S.-based companies in the financial, telecommunications, and travel industries. Throughout my career, I've handled phone and email support, resolved complex customer concerns, documented customer interactions, and worked closely with team leaders and quality teams to deliver excellent service.

At JPMorgan Chase, I was selected as part of the pioneer batch of email support specialists and have consistently supported customers through secure email and voice channels. I have also served as an Escalations Representative, Interim Team Leader, and Subject Matter Expert, where I coached new hires, assisted teammates, and helped maintain service quality.

I enjoy solving problems, staying organized, and communicating professionally with customers and colleagues. I work well in fast-paced environments and understand the importance of accuracy, confidentiality, and meeting deadlines.

Here are some of the ways I can support your business:

• Customer Support (Phone & Email)
• Email Management
• Administrative Support
• Calendar and Task Management
• Data Entry and Record Keeping
• CRM Data Updates
• Documentation and Process Compliance
• Internet Research
• Microsoft Office
• Google Workspace
• Google Sheets and Microsoft Excel
• HubSpot CRM
• Slack
• Microsoft Teams
• Zoom
• Asana
• Trello
• Notion
• Canva (Basic)

I'm currently looking for a long-term remote opportunity where I can continue providing dependable support while expanding my skills and contributing to a growing team.

I assist busy business owners and professionals with reliable administrative support services. I focus on administrative support, documentation, CRM Management, data Entry and record management.

I managed calendars and scheduled appoiintments while coordinating tasks. I maintained accurate CRM records, performed data entry, updated spreadsheets, and ensured documentation was complete and organized.

I used tools such as Google workspace, Microsoft 365, Slack, Asana, Zoom, Google Meet, Salesforce, CRM systems, ChatGPT, and Canva.

I’m available for full-time work and can align with the UK and US time zones or overlap hours with your business day. I’m open to long tem career opportunities where I can contribute to the success of the business and become a dependable part of your team.

I value integrity, communication, accuracy, and consistency in my work. I ensure tasks are organized, completed on time and no important tasks are overlooked.