I am confident in my ability to contribute to your organization's success and help satisfy customers while driving ----------- cation:
I hold a Bachelor's Degree in Office Administration with a major in Office Management from Rizal Technological University. I completed my studies from 2012 to 2016.

Work Experience:
CoverDesk (December 7, 2022 - May 18, 2023)
Virtual Assistant for Insurance - Home, Flood, Auto, and Boat

Handled inbound and outbound calls as a virtual assistant for insurance services.
Provided quotes and assistance in setting up appointments for various insurance policies.
Alorica (September 3, 2017 – May 17, 2022)
Customer Service Representative & Technical Support Representative - Amazon Retail, Amazon TV Technical Support, Amazon CAP (Concession Abuse Department)

Supported customers as a customer service representative and technical support representative for various Amazon services.
Received training in handling both inbound and outbound calls, dealing with irate customers, and preventing concession abuse.
Global Innovation (June 15, 2016 – July 15, 2017)
Medical Support Representative

Worked as a medical support representative, primarily handling outbound calls.
Assisted in providing medical support and information to customers.
Throughout my career, I have consistently strived to satisfy customers and ensure their needs are met. I have developed strong communication and problem-solving skills, enabling me to address customer concerns effectively and provide innovative solutions. My experience in both customer service and virtual assistance has given me a versatile skill set that allows me to adapt quickly to new tasks and responsibilities.

I am confident that my dedication, professionalism, and commitment to customer satisfaction make me an excellent fit for your team. I am eager to contribute my skills and contribute to driving innovation within your organization.

Hi, I’m Iris, an experienced remote Customer Support and E-commerce Support Specialist with 5+ years of work-from-home experience. I help online businesses deliver fast, accurate, and empathetic customer support through email, chat, social inboxes, and order-related customer care.

My strongest background is in e-commerce customer experience, including customer inquiries, order status concerns, refunds, replacements, retention opportunities, escalation support, and written communication through tools such as Shopify, Zendesk-style helpdesks, and other CRM/support platforms.

In my previous roles, I also supported team coordination, QA monitoring, KPI tracking, coaching, reporting, and process improvement. This helped me understand not only how to respond to customers, but also how to maintain quality, consistency, and a better support experience for the business.

I specialize in non-voice support channels such as email, live chat, helpdesk tickets, and social media inbox support. I am also refreshing and expanding my tool knowledge in AI-assisted workflows, customer response templates, SOPs, and support admin systems to help businesses work more efficiently.

If you are looking for someone reliable, detail-oriented, trainable, and experienced in customer-facing e-commerce support, I would be happy to help your business deliver a better customer experience.

Portfolio: -----------
Resume: -----------

Customer service professional with experience handling customer inquiries, order concerns, refunds, and account- related issues in a fast- paced environment. Through my experience in Amazon customer service, I developed strong communication, multitasking, problem-solving and customer relationship skills while maintaining professionalism and customer satisfaction.

I am currently transitioning into the Virtual Assistant industry and looking forward to helping business with customer support, email and chat support, administrative task, data entry, and general virtual assistance.

I am detail- oriented, reliable, adaptable, and eager to learn new tools and processes. I am committed to providing high- quality support and building long- term working relationships with clients.

Hi! I'm Precious from the Philippines - your friendly and detail-oriented Virtual Assistant.

Available: 8PM-12AM PHT daily (4 hours/day) - Perfect for US morning business hours
Internet: 59 Mbps stable connection
Can start ASAP after training

Background: Customer service in a karindirya where I learned to handle customers with patience, clear communication, and attention to detail.

What I can do for you:
- Chat & Email Support: Polite, patient, and fast with replies
- Online Research & Deal Finding: I enjoy searching and comparing products to find the best value
- Canva Basic Editing: Can create clean product collages using templates
- Organization: I double-check my work and keep things neat
- Tech Skills: Quick learner for new tools, comfortable with ChatGPT

I may be new to VA work, but I’m hardworking, reliable, and eager to grow with your team long-term.

Let’s work together!

Motivated BSBA student with experience in product selling, customer interaction, and small business operations. Skilled in communicating with customers, handling inquiries, organizing tasks, and working in fast-paced environments.
Experienced in selling products such as perfumes, snacks, and other retail items within local communities. Familiar with basic online communication, social media usage, and administrative tasks. Known for being hardworking, adaptable, eager to learn quickly, and willing to take on new responsibilities.
Currently seeking entry-level opportunities such as Virtual Assistant, Chat Support, Customer Service Representative, Data Entry Assistant, or Administrative Support where I can gain professional experience while contributing strong communication skills, reliability, and dedication to work.

I help businesses deliver excellent customer experiences through efficient, empathetic, and solution-oriented support.

With 3 years of experience in customer support within the SaaS industry, I am skilled in handling high-volume inquiries, resolving technical and billing issues, and ensuring customers feel heard and supported at every step.

I specialize in:

• Email and live chat support
• Customer issue resolution and follow-ups
• CRM and ticketing systems

I’m known for being reliable, detail-oriented, and calm under pressure, even in fast-paced environments. My goal is always to provide clear communication and create a smooth, positive experience for every customer.

With C2 (advanced) English proficiency, I can confidently support international clients and maintain a professional tone across all interactions.

I am currently seeking a full-time opportunity where I can contribute to a team that values high-quality customer experience and long-term growth.

Professional Customer Service Experience with over more or less 7 years of experience. I have proven track record of successfully resolving customer concernss, in handling customer inquiries and providing accurate information in timely manner.

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Right now, I have a 13 years of experience in BPO industry. I started as Technical Support representative then Collection Care Specialist until 6 years ago I handle Financial account in one of the most prestige bank in the US. I became a customer service, Chat support, Wire Specialist, Wire Escalation and I even have experience in leading a Team.

I also have prior Project management experience that I also able to use while I am a Unit Manager Interim.

I am switching career now because I want to explore more, at the same time I can take care of my family and myself. I also want to do this while I am still trainable, which means that I am open for learning new system, ideas and environment,

I’m a motivated Mechanical Engineering Technologist with a strong drive to learn, grow, and adapt across different industries. While I have a solid technical background, I’ve also gained experience in customer support and administrative tasks, allowing me to communicate effectively and stay organized in fast-paced environments.

I’m detail-oriented, reliable, and quick to learn new tools and systems. I enjoy working with people, solving problems, and making sure tasks are completed accurately and on time. Whether it’s handling customer inquiries, managing data, or supporting daily operations, I bring a proactive and positive approach to every task.

I’m currently looking for opportunities where I can continue developing my skills, contribute to a team, and deliver quality work that helps businesses grow.

When in talks about my personal skills, I could show how persistent and hardworking I am in my job to know that I really take it seriously, I can also show some good communication skills and polite manner towards my customers and clients since I've worked in customer service -----------t to forget that I am also a fast learner that requires minimum supervision.

Streamline your daily tasks with expert handling of emails and files, ensuring you stay organized and focused. Gain peace of mind with reliable administrative support, from research to lead generation, tailored to your needs. I turn chaos into clarity, managing appointments and uncovering new opportunities with precision. With seamless video/audio transcription services, every detail is captured and delivered promptly. Let’s elevate your productivity and free up your time for what truly matters.

AREAS OF EXPERTISE

Email and File Management: Keep your inbox organized and files easily accessible. I manage emails, sort important messages, and maintain a structured file system for quick reference.

Administrative Support: From scheduling to data entry, I handle routine administrative tasks, ensuring smooth day-to-day operations so you can focus on strategic priorities.

Research: I provide thorough research on various topics, delivering accurate and actionable insights to support your decision-making process.

Lead Generation: Identify and connect with potential partners. I source and qualify leads, helping you grow your network and expand your business.

Appointment Setting: Manage your calendar efficiently with my appointment-setting services. I schedule meetings, send reminders, and coordinate with clients to keep your schedule running smoothly.

Video/Audio Transcription: Convert audio and video files into clear, accurate text. I deliver quick and precise transcriptions to ensure nothing gets lost in translation.

Community Chat Moderator/Chat Support: Foster a positive and engaging online environment for your community. I manage discussions, answer questions, and provide real-time support to keep your audience informed and satisfied.

Let me take care of the details, so you can focus on what truly drives your business forward. With my tailored support, you'll gain back time, reduce stress, and enhance productivity. Together, we'll turn everyday tasks into effortless achievements, ensuring your success is always within reach. Let's create a partnership that elevates your business to the next level.

PLATFORMS AND APPLICATIONS

1, Trello
2. -----------
3. Telegram
4. Google Workspace
5. Microsoft Teams
6. Imgur
7. Canva
8. Slack
9. ChatGPT
10. Calendly

"Simplify your workload, amplify your success"
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I am a professional Customer Service Representative specializing in digital chat and email support for international accounts. My background combines corporate BPO experience with a strong foundation in hospitality, front-desk relations, and face-to-face customer care. With a bachelor’s degree in Tourism Management, I possess exceptional communication, problem-solving, and dispute-resolution skills. I understand how to manage client relations, handle sensitive data, and maintain absolute professionalism under pressure.

What I bring to your business:

Digital Support Expertise: Proven experience handling chat and email inquiries under strict SLA and CSAT targets using modern CRM systems.

Technical & Financial Competency: Skilled in secure account verifications, payment processing, and transactional troubleshooting.

Strong Administrative Foundation: Experienced in front-desk relations, managing confidential database records, data entry, and balancing operational logs.

Technical Tools & Software:

CRMs & Compliance: Salesforce, GeoComply, NATS, Playvox

Productivity & Communication: MS Office, MS Teams, Zoom

Design & Video Editing: Canva, CapCut, Filmora, Lightroom

Available for full-time graveyard/US shifts. Equipped with a reliable work-from-home setup and backup power/internet.

Hi, I’m -----------, a customer support and admin VA with 10 years of experience in email, chat, calendar, and executive tasks. I work efficiently, communicate effectively, and treat customers with empathy and care. I’m here to help your team run smoothly, and your clients stay happy.

Looking for a work from home job