Hi my name is Kent, friendly and efficient chat support specialist, skilled in resolving customer inquiries, providing clear solutions, and ensuring a positive customer experience. Dedicated to quick response times, effective communication, and building lasting client satisfaction.

Dedicated and results-driven customer service professional with 3 years of experience. Proven ability to provide exceptional customer support, resolve complex issues efficiently, and build strong customer relationships. Skilled in active listening, conflict resolution, and computer proficiency. Proficient in communication tools like Zoom and Microsoft Teams and software tools like Gsuite, Memberpress, Stripe, -----------, Gorgias, Front, Shopify, Slack, Asana, Confluence and Microsoft Office. Committed to delivering outstanding service and exceeding customer expectations in every interaction.

Good Problem Solving Skills
Team player
Good Organization Skills
Ability to work under pressure
Interpersonal Skills
Customer Service Skills
Language skills

The skills that I have are the skills that I learned when I first entered the BPO Industry which I have developed over the years. My communication, Multi Tasking, Time Management skills. . I know that I will be able to show my skills and by showing it through my work.

Customer service professional with 6 years of BPO experience specializing in customer support, chat and email handling, quality assurance, and data entry. Reliable, detail-oriented, and committed to providing exceptional customer experiences.

With over 12 years of combined experience in high-level administration, B2B sales support, and B2C appointment setting, I am writing to express my strong interest in joining applying. My background uniquely bridges the gap between meticulous back-end operations and front-end revenue generation.
For nine years, I served as a Sales Administrator and Order Entry Specialist for a leading Australian healthcare company. This role required extreme attention to detail and a deep understanding of B2B relationships. Following this, I transitioned into the Home Improvement sector, where I have spent the last three years as a Supervisor and Senior Appointment Setter. In this capacity, I have mastered the nuances of the B2C market, specifically within the HVAC, Solar, Roofing, and Home Remodeling industries.
What I bring to your team:
• Deep Industry Knowledge: Expert-level understanding of the home improvement life cycle, from lead generation to scheduling for SOLAR, HVAC, Windows, Doors, and Kitchen/Bath remodels.
• Operational Excellence: Over a decade of experience managing complex order entries and administrative workflows with 100 accuracy.
• Leadership & Conversion: Proven ability to lead teams and set high-quality appointments that translate into closed contracts.
I am a proactive communicator who understands that every lead and every data entry point is vital to the company’s bottom line. Whether you are looking for a specialist to streamline your sales administration or a leader to drive your appointment-setting team.

Experience reviewing dental BENEFITS & CLAIMS including orthodontics, prosthetics, endodontics, etc.

I am an enthusiastic and motivated individual seeking work-from-home opportunities. While I may not have formal work experience, I am eager to learn, highly adaptable, and comfortable using technology. I'm detail-oriented and positive attitude to every task. I am committed to growing my skills, delivering quality results.

***Administrative Support with CSR Sales & Chat Support Experience **

Need someone who can keep your business organized while providing excellent customer support? I'm here to help business owners save time by handling administrative tasks with accuracy and professionalism, with background in customer service and sales, I bring strong communication skills, attention to detail, and a customer-first mindset to every task.

What I can do:
* Manage emails and calendars
*Schedule appointments and meetings
*Organize files and documents
*Prepare reports, spreadsheets, and presentations
*Perform data entry with accuracy
*Conduct online research
* Respond to customer inquiries via email, chat, and phone
*Resolve customer concerns professionally and promptly
*Handle customer complaints with empathy and patience
*Maintain positive customer relationships
*Provide product and service information

Key Skills :

Customer Service
Data Entry
Document Management
CRM Management
Microsoft Office
Google Workspace
Scheduling & Coordination
Attention to Detail
Time Management
Written and Verbal Communication

Tools I use:
**Microsoft Office**
Word, Excel, PowerPoint, Outlook
Google Workspace: Gmail, Google Docs, Google Sheets, Google Drive, Google Calendar, Google Meet
**Communication**
Slack, Microsoft Teams, Zoom, Skype
Others: Zendesk, Salesforce, GenCloud

Feel free to reach out and D----------- anytime

I am a dedicated and results-driven Virtual Assistant with over 9 years of experience in customer service, technical support, sales, and administrative support. My background includes working with international clients in remote environments, where I have successfully managed executive assistance, CRM management, email marketing, social media management, lead generation, appointment setting, video editing, and customer support.

I am highly organized, detail-oriented, and committed to delivering high-quality work with minimal supervision. I have experience using CRM systems, Google Workspace, Canva, Adobe Photoshop, LinkedIn, and other online tools to streamline daily operations and support business growth.

I take pride in being reliable, proactive, and a fast learner. Whether it's managing customer relationships, organizing schedules, handling administrative tasks, or supporting marketing campaigns, I always strive to exceed expectations and contribute to my client's success.

If you're looking for a dependable Virtual Assistant who communicates well, adapts quickly, and genuinely cares about helping your business grow, I'd be happy to be part of your team.

I bring 10+ years of experience in the BPO industry, supporting U.S.-based accounts such as AT&T, Charter High-Speed Internet, Symantec, Barnes & Noble, NetZero Online, and Staples Business Advantage. My expertise covers customer service, technical support, order management, and upselling, consistently delivering efficient and client-focused support.
Customer Service & Sales Support:

Handled billing inquiries, processed payments, managed service upgrades, and upsold plans for AT&T, Charter, and NetZero. Provided B2B customer service for Staples Business Advantage, including order placement, invoice processing, drop shipping, and real-time shipment tracking via UPS, USPS, and DHL.Worked with Androbotics Clark Inc, a Japanese firm on cryptocurrency ICO projects, providing pre-, during-, and post-investment support in an office-based environment.


Technical Support:

Delivered remote troubleshooting for Symantec Norton Antivirus and Barnes & Noble NOOK devices, including warranty replacements, app store support, and complex issue resolution via remote access.

I am an experienced Admin Assistant who empowers business owners to reclaim up to 10 hours each week by managing details, streamlining workflows, and ensuring flawless execution. From organizing tasks and CRM management to reviewing documents, creating SOPs, and transforming meeting notes into actionable plans, I handle the day-to-day operations so leaders can focus on growth.

Proficient in tools such as Google Workspace, Squarespace, Mailchimp, Klaviyo, Go High Level, Meta Ads, Canva, QuickBooks Online, Wave, and Zendesk, I also leverage AI platforms to accelerate processes and eliminate repetitive work. My background includes years of success as a Customer Service Representative, and consistently meeting KPIs, and fostering efficiency.

How I Can Help Your Business:

-Streamline operations by managing emails, schedules, and tracking systems with precision.

-Build and grow your social media presence through consistent posting, audience engagement, and performance tracking.

-Design professional graphics, marketing materials, and social content that align with your brand and attract attention.

-Provide reliable customer support, ensuring clear communication and positive client experiences.

-Support business growth by combining creativity with organization, helping you save time while scaling effectively.

Known for attention to detail, proactive communication, and reliability, I deliver measurable results: saved time, fewer errors, and smoother operations that drive business performance.

Customer Support and Guest Communication Specialist with 10+ years of experience across BPO, e-commerce, travel, and short-term rental industries. Skilled in Shopify operations, Airbnb guest support, CRM tools, and multichannel customer service across chat, email, and phone. Supported international clients through fast issue resolution, reservation management, and customer-focused communication. Available for US EST, PST, and AU time zones.

Key Skills:


Customer Support (Email, Chat, Phone)


Shopify Management (Product Listing, Orders, Store Maintenance)


Data Entry & Administrative Support


Travel Booking & Reservation Assistance


CRM & Ticketing Systems


Communication & Problem Solving


Time Management & Multitasking


Availability: Full-time, flexible, reliable, and ready to start immediately.
Why Hire Me: I bring experience, efficiency, and a proactive approach to support your business. I handle tasks with accuracy and care, helping you save time and grow your operations smoothly.

General VA | Customer Support |Education VA | E-commerce VA