Front Office Service Leader with 6+ years in luxury hospitality, skilled in OPERA PMS & guest experience, aiming to grow in Customer Success and tech-driven roles.

I am looking for a long term employment that will enable me to practice my expertise and skills and to develop new ones. I have extensive experience in outbound calls, cold calling endorsing new products from the company I have worked, I also have experience in hard selling. I know how to develop and qualify leads that may lead to sales. I have worked on different areas such as hotel reservations, real estate and insurance.
I am very dependable and passionate with what I do. I can work with maximum pressure and always hit deadlines. I am very committed in accomplishing the task given to me even providing boundless effort.

About Me:
I am a versatile, tech-driven professional transitioning my extensive background in IT support and low-code automation into specialized GoHighLevel management.While I am a freshly trained GHL Specialist, I am not new to technology. My years of experience in IT support, website development, and workflow automation (-----------, Zapier, Kissflow) allow me to approach GoHighLevel differently. I don't just build funnels; I understand the backend logic, the integrations, and how to troubleshoot issues when things break.What I Bring to Your Business:GoHighLevel Management: Setting up sub-accounts, managing snapshots, and building comprehensive marketing automation workflows.Advanced Automation: If GHL can't do it natively, I use my expertise in ----------- and Zapier to build custom API integrations that bridge the gaps.Technical Troubleshooting: With my IT helpdesk background, I handle DNS records, domain setups, and email deliverability issues with ease.Reliable Operations: I ensure your CRM runs smoothly so you can focus on sales, not software glitches.

I am a reliable remote support professional with experience in chat and email support, CRM updates, and ticket documentation.
I have worked in a fast-paced support environment, handling customer concerns, updating records accurately, and following processes efficiently.
I am best suited for non-voice tasks such as email handling, data entry, CRM management, and backend support. I can work independently, follow instructions well, and consistently deliver quality output within focused 3–4 hour work periods.

I have over 10 years of experience on my belt, which makes me the best Customer Service Representative for your company. In addition to my experience and qualities, I have a solid educational foundation to back me up.

I have an impressive track record as a Customer Service Support. Furthermore, I specialize in the following below:

Shopify Product Listing
Product Research
Product Description
Data Entry

I have the Ability to work well with a team by understanding the needs of my peers. I am also a hard worker, quick learner, and have a great sense of responsibility. I handle pressure very well and meet deadlines with success. People-skills is also one of my assets.

My work ethic is described as passionate and goal focused. I aim to know more about the know-how of the virtual world and be successful while doing it. You can expect great things upon hiring me.

Profile Description
I’m a results-driven Customer Success & Client Onboarding Specialist and Executive/Administrative Virtual Assistant with a proven track record of supporting CEOs, founders, and business teams across the US, Australia, and global markets. With over 10 years of combined experience in client relationship management, onboarding, and executive/admin support, I help businesses streamline operations, enhance customer satisfaction, and achieve measurable growth.

Core Expertise & Achievements

Customer Success Management – Managing client lifecycles, improving retention, and ensuring customers achieve their desired outcomes.

Client Onboarding – Guiding new clients through setup, training, and integration for a smooth and positive start.

Executive & Admin Assistance – Calendar/email management, travel arrangements, meeting preparation, and handling confidential matters.

Customer Support – Responding to inquiries via email, chat, and phone with professionalism and efficiency.

Project Coordination – Tracking deliverables, ensuring deadlines are met, and collaborating with cross-functional teams.

Event & Logistics Coordination – Organizing virtual and in-person events, coordinating with vendors, and managing all logistics.

Professional Skills
Client Onboarding & Relationship Management
Customer Success & Retention Strategies
Executive & Administrative Assistance
Project & Task Coordination
Calendar, Email & CRM Management
Customer Communication (Email, Chat, Phone)
Event Planning & Logistics
Process Improvement & Documentation
Data Entry & Report Generation

Industry Expertise
SaaS & Technology
E-commerce & Online Retail
Professional Services
Marketing & Advertising
Travel & Hospitality
Remote/Virtual Assistance

Software Expertise
CRM Tools: HubSpot, Salesforce, GoHighLevel
Project Management: ClickUp, Trello, Asana
Communication: Zoom, Slack, Microsoft Teams
Productivity: Google Workspace, Microsoft Office Suite
Other Tools: Calendly, Canva, Dropbox, Social Media Platforms

What I Bring to the Table
Strong client relationship skills that foster trust and long-term partnerships.
A proactive, solutions-focused approach to problem-solving and process improvement.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Experience in SaaS and service-based industries.

Let’s work together if you need a Customer Success & Onboarding Specialist who can also provide high-level executive/admin support to keep your business running smoothly and your clients delighted.

Experienced customer support and technical support professional with 8+ years in BPO, healthcare service desk, and customer-facing support roles. Skilled in troubleshooting, account recovery, password resets, ticket handling, and assisting customers through phone, email, and chat support.

Experienced in supporting healthcare applications such as patient portal and handling technical concerns for patients and healthcare staff. Strong communication skills, customer service mindset, and ability to work under pressure in fast-paced environments.

Currently seeking remote opportunities in:

SaaS Customer Support
Technical Support
Customer Success
Helpdesk / Service Desk
Chat or Email Support

I have gained experience and essential skills for more than twelve years in banking/financial services (retail bank/money service business; remittance/money changer/FX), fintech (e-wallet, cards issuer, merchant acquirer, operating payment system), and investment field (hedge funds/private equity) including customer service, bank operations/cashier, administrative functions, people management, project management, compliance with the ongoing regulations; KYC, CDD, signature and ID verification, wire verification, transaction monitoring, submission of suspicious transaction report, regulatory compliance, consumer protection, risk management, fraud cases/complaints, overseeing the business operations, and process ----------- addition to my extensive experience, I have strong communication skills, commercial awareness, and strategic thinking. With the qualifications that I possess, I am very confident, and competent that I can deliver good results on the duties and responsibilities of the job. I am an accomplished team leader and capable of managing the team, an independent contributor, and a collaborative team player capable of working productively within groups. I am a fast learner and possess a can-do attitude, I think outside the box and am a very resourceful type of person.

Experienced bookkeeper working with multiple U.S.-based clients across industries such as real estate, construction, and software company (SaaS). Manage day-to-day bookkeeping operations and support month-end financial reporting using QuickBooks Online, Ramp, Stripe, Microsoft Office and Google Workspace. Having a strong organizational and proactive communication skills through Slack and Asana ensuring accuracy and transparency.

I have worked as a Bookkeeper across various industries in the US, Australia, and Europe, including Property Management, Automotive, Digital Marketing, Manufacturing, Retail and Distribution, Restaurant, SaaS, and E-commerce. My key responsibilities have included:

1. Bank and Credit Card Reconciliation: Ensuring accurate tracking and balancing of financial transactions.
2. Vendor Payments and Accounts Payable Reconciliation: Managing timely payments and reconciling AP accounts.
3. Invoicing and Accounts Receivable Management: Handling client invoicing and maintaining AR to ensure healthy cash flow.
4. Intercompany Reconciliation: Coordinating and reconciling transactions between related entities.
5. Inventory Reconciliation: Monitoring and matching inventory records with actual counts.
6. Payroll Reconciliation: Ensuring payroll records are accurate and align with financial statements.
7. Financial Statement Preparation: Preparing Balance Sheets and Profit and Loss statements for comprehensive financial reporting.

Detail-oriented professional with 2+ years of experience in SaaS product operations, facilitating and supporting at least 36 virtual, hybrid, and in-person general meetings and/or assemblies for executive and C-suite level clients from Asia, Australia, and North America annually. Experienced in managing executive communications, streamlining workflows, and handling shareholder interactions with professionalism and discretion. Consistently created and accomplished daily priority task lists to efficiently juggle 3-6 companies’ monthly requirements. With a background in customer service and counseling, I bring strong organizational skills, adaptability, and a client-focused approach in fast-paced environments.

Startup support professional with experience in Customer Success, Executive Assistance, Social Media Management, and Operations Support for remote teams and growing businesses.

Skilled in managing client communication, onboarding, calendars, inboxes, CRM systems, documentation, and social media workflows. Experienced with tools like Salesforce, Deel, Sprout Social, Zendesk, Slack, Asana, and Google Workspace.

I’m proactive, organized, detail-oriented, and committed to helping businesses run smoothly while delivering excellent customer experiences.

Ready to support startups, founders, and teams who need a reliable all-around remote professional.

Hi! I am a Virtual Assistant supporting global clients with admin, operations, and customer support. Experienced in email & calendar management, reporting, onboarding, and basic social media tasks.

Tools: ChatGPT, ConvertKit, Wix, Asana, and other SaaS platforms.
Skills:
• Detail-oriented
• Fast learner
• Reliable & deadline-driven
• Resourceful & proactive
• Strong communication

I work independently and keep things organized without needing supervision.

If you need someone who can manage details without constant supervision, I’d be happy to support you.

I’m a Proactive Business Operations Specialist with 15+ years of experience in Sales Order Management, Billing Operations, Order-to-Cash, Bookkeeping, and General Admin Support. Skilled at processing data, managing complex accounts, and optimizing financial workflows, I help businesses run efficiently and stay organized.

Proficient in tools like QuickBooks, Xero, Salesforce, NetSuite, Stripe, Slack, Teams, Notion, and ClickUp, I deliver reliable support that boosts productivity and client satisfaction.

Why Work With Me

? Operational Expertise: Deep knowledge of billing, bookkeeping, and order-to-cash cycles

? Proactive Approach: I anticipate needs, resolve issues quickly, and keep workflows running smoothly

? Data-Driven Precision: Skilled in processing and managing complex account data with accuracy

? Versatile Support: From admin tasks to client servicing, social media, and creative projects

? Proven Track Record: 15+ years managing global accounts and enabling customer success
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With over 10 years of experience supporting international clients, I have built a strong background in
Customer service, Technical support, Sales support and Administrative coordination across industries such as E-commerce, Web hosting, Roadside assistance, and Consumer electronics, Logistics, SaaS B2B/B2C industries.

Throughout my career, I have provided high-quality support through phone, email, and chat, assisting customers with billing concerns, technical troubleshooting, and product-related inquiries. I am experienced in using CRMs, Salesforce, Microsoft Office, and Google Workspace to manage customer interactions, organize data, and maintain efficient communication in fast-paced environments.
I am known for my strong communication skills, ability to multitask under pressure, and attention to detail while handling multiple client needs. With a deep understanding of customer expectations and a commitment to delivering excellent service, I am confident in my ability to contribute effectively in a virtual assistant or remote support role.