Time Management
Communication
Flexible
Adaptability
Motivated

I help eCommerce businesses provide excellent customer support, manage online stores, and keep daily operations organized and efficient.

With 6+ years of customer service experience, I specialize in email and chat support, order management, refunds, account assistance, data entry, and website content management. I have experience working with WordPress, Zendesk, Google Sheets, Google Docs, Google Drive, Google Calendar, Microsoft Excel, Microsoft Word, Gmail, Slack, Zoom, Google Meet, Grammarly, and ChatGPT.

In my previous roles, I handled 65-120 emails daily, managed multiple customer conversations simultaneously, resolved order and account issues, and maintained accurate records using CRM systems.

I am available for full-time work and can work across US, UK, and Australian time zones. I am committed to building long-term relationships with employers and becoming a dependable part of their team.

I am known for being reliable, detail-oriented, organized, and proactive. I take ownership of my work, communicate professionally, and consistently deliver high-quality support that helps businesses serve their customers better.

Lifelong Learner | Instructor 1 with E-commerce Development Skills
https://d----------------------4.-----------/dawntildusk/menus

I’m an experienced eCommerce operations and customer support professional with over 13 years of hands-on experience helping businesses manage and grow their online stores. I’ve worked across major platforms like Amazon, Shopify, eBay, and Walmart, handling day-to-day operations including product listings, order fulfillment, inventory management, and store maintenance.

I also have solid experience in logistics and shipping coordination. I’ve handled LTL freight bookings using Freightview, scheduled FedEx pickups, created shipping labels, tracked shipments, and managed delivery updates. I’ve worked on billing disputes, invoice reporting, and made sure customers are always informed about their orders.

On the customer service side, I’ve supported clients through email, chat, and phone using tools like Freshdesk, Zendesk, and Gorgias. I handle refunds, replacements, claims, and general inquiries while making sure customers have a smooth and positive experience.

What I bring is reliability, attention to detail, and the ability to work independently. I understand how all parts of an eCommerce business connect, from listing to delivery, and I focus on keeping operations organized, efficient, and running smoothly.

I’m comfortable with tools like Amazon Seller Central, Shopify, eBay, Walmart Seller Center, QuickBooks, Freightview, Slack, Trello, and Google Workspace.

If you’re looking for someone who can manage your operations, support your customers, and help keep your business running efficiently, I’d be glad to help.

I help eCommerce brands launch and grow by managing the critical intersection of vendor relations and platform operations. I have a proven track record in executing end-to-end onboarding processes, ensuring new partners or products are live and optimized in record time. Whether it’s managing listing health, troubleshooting operational bottlenecks, or coordinating with cross-functional teams, I bring a detail-oriented approach to every task to ensure 100% data accuracy and operational excellence.

Results-driven Digital Professional with a strong foundation in SEO copywriting, eCommerce support, and executive-level assistance. I help businesses increase visibility, improve operations, and drive measurable growth through strategic content and reliable virtual support.

With hands-on experience in SEO blog writing, podcast show notes, email marketing, and multi-platform social media copy, I create content that ranks, engages, and converts. I understand how to align messaging with business goals, strengthen brand positioning, and support marketing funnels through well-researched, optimized, and conversion-focused writing.

Beyond copywriting, I bring structured, detail-oriented administrative and eCommerce support. My background in documentation, record-keeping, customer transactions, and operational organization has built a strong discipline for accuracy, efficiency, and confidentiality. I am comfortable working with tools such as Google Docs, spreadsheets, Asana, Notion, Canva, and AI-assisted workflows for research and ideation.

Clients appreciate my reliability, attention to detail, and ability to work independently with minimal supervision. I communicate clearly, meet deadlines consistently, and approach every task with professionalism and accountability.

Focused on long-term partnerships with growth-driven entrepreneurs and brands that value quality, strategic thinking, and dependable remote support.

I’m an Ecommerce & Logistics Operations Virtual
Assistant with 3+ years of hands-on experience supporting
fast-moving businesses where customers, bookings, dispatch, quotes, and
invoicing must run smoothly every day.

If you need someone who can manage your operations
end-to-end—customer communication, calendar/booking management, quotes, job updates with drivers/teams, invoicing and AR follow-ups, product listing, SEO
content, website admin, and organized back-office support—that’s exactly
what I do.

What I do best (Core Skills)
- Customer Support / Email Management (professional, fast, organized responses)
- Booking+ Calendar Management (scheduling jobs, confirmations, reschedules)
- Quoting & Follow-ups (requesting details, preparing quotes, closing bookings)
- Dispatch/ Driver Coordination (job updates, ETAs, status tracking, issue escalation)
- Invoicing + Accounts Receivable (AR) (sending invoices, tracking payments, reminders)
- Admin Operations (file organization, documentation, data encoding, reporting
support)
-Social Media Support (basic posting/graphics coordination for consistent presence)
- Ecommerce Support (product listing, product design support, SEO product
descriptions, website updates)

Industry Expertise
- Logistics/ Transport / Delivery / Moving services
- Ecommerce Operations
- Education Admin Support (student data organization, office admin workflows)

Software & Tools
-QuickBooks
-Canva
-Sage
-Chat GPT
-Google Workspace

Specialties
Logistics admin, dispatch coordination, booking/quotes, customer support, invoicing & AR, ecommerce product listings, SEO descriptions, website admin, Accounts support.


If you want a VA who can keep operations moving, protect
customer experience, and help cashflow through consistent invoicing +
follow-ups, send me a message with your workflow and volume
(bookings/orders per day) and I’ll tell you the fastest way I can stabilize and
improve it.

Let's take some work off your hands!

Hey there! I'm -----------, a versatile freelancer with a diverse skill set, boasting two years of experience. I'm here to make your life easier by handling various tasks, AND I'm constantly learning to tailor fit solutions to your evolving needs!

WHY CHOOSE ME?
| Creative Editing: I specialize in Photo and Video Editing, ensuring your visual content stands out and captures attention.
| Social Media Maestro: From strategy development to daily engagement, I excel in Social Media Management, fostering meaningful connections with your audience.
| Tech-Savvy & Quick Learner: Proficient in Canva, Adobe Softwares, and more, I streamline processes for stunning results. Rapidly mastering new tools, I ensure adaptability and efficiency in every project.
| Content Wizard: As a Content Creator, I craft compelling narratives and visuals that resonate with your target audience, driving engagement and growth.
| eCommerce Expertise: Whether it's Product Listing, Print-on-Demand (especially with Printful), or Writing Product Descriptions, I've got your eCommerce needs covered.
| Customer Delight: Providing top-notch Email & Chat Customer Support is my forte, ensuring your customers feel heard and valued.

Take a look at my portfolio here: https://-----------/48UbmwZ
Book a call with me here: ---------------------------------/30min

I have experience in lead generation and have practice in eBay product listing and product research. I help business owners save time and stay organized by delivering accurate leads, clean product uploads, and organized data.

Services I Offer:

-Lead research and contact verification
-eBay product listing and uploads
-Product research
-Data entry

Tools I Use:
-Google Sheets / Excel
-Hunter/Apollo
-eBay (listing tasks)

I’m reliable, detail-oriented, and quick to learn, ready to support your business efficiently.

Let’s work together to streamline your leads and online store tasks!

I'M CARMENA RANAN CALOPEZ, A PASSIONATE ANDDRIVEN VIRTUAL PROFESSIONAL SPECIALIZING IN SOCIALMEDIA MARKETING, ECOMMERCE, AND CUSTOMER SERVICESUPPORT. WITH YEARS OF HANDS-ON EXPERIENCE INFACEBOOK MARKETPLACE DROPSHIPPING, ORDERFULFILLMENT, TICKET PULLING, AND DIGITAL TOOLS LIKEZEEDROP, FBMFOX, AND GOOGLE SPREADSHEETS, I THRIVEIN FAST-PACED REMOTE WORK ENVIRONMENTS WHEREORGANIZATION AND COMMUNICATION ARE KEY.

I am a detail-oriented eCommerce Virtual Assistant with 1 year of hands-on experience in product research, listing optimization, and store management. I specialize in identifying profitable products, creating high-converting listings, and ensuring smooth and organized store operations. I am dedicated to accuracy, efficiency, and delivering high-quality results that help businesses grow.

Skill Set
• Product Research (Winning Products)
• High-Converting Product Listings
• Shopify Store Management
• Multi-Platform Cross Listing (eBay, Poshmark, Shopify)
• SEO Title Optimization
• Product Description Copywriting
• Inventory & Order Management
• Data Entry with High Accuracy
• eCommerce Tools Handling
• Basic Customer Service Support

Tools
• Vendoo
• List Perfectly
• Zik Analytics
• Shopify/ Amazon
• eBay Seller Hub
• Poshmark
• Google Sheets / Excel
• Canva (Basic Design)

Most e-commerce brands are leaving money on the table, and they don't even know it. If your bookkeeper is only recording the net cash that hits your bank account, your financial reports are incomplete. Every Amazon and Shopify payout is already reduced by FBA fees, storage costs, advertising charges, refunds, and settlement timing gaps, and none of that is visible in a simple bank deposit. Inaccurate books mean wrong tax filings, missed deductions, and zero visibility into which products are actually making you money. I fix that.

Professional Summary____________________________________________________________________

I am a specialized e-commerce bookkeeper with focused expertise in Amazon and Shopify financial operations. I go beyond surface-level bank recording — I reconcile every platform, break down every fee, and track your numbers down to the SKU and COGS level so your financial reports reflect what is actually happening in your business. Whether you prefer a fully automated A2X pipeline or a hands-on manual workflow, I adapt to your systems and take full ownership of your books from day one. I am detail-oriented, reliable, and committed to making sure your finances are clean, accurate, and ready for your CPA every single month.

Key Responsibilities_______________________________________________________________________

Reconcile Amazon, Shopify, PayPal, Stripe, bank accounts, and credit cards — every platform, every month

Break down Amazon settlement reports: FBA fees, storage, advertising, refunds, and the 14-day pay cycle timing gaps

Reconcile Shopify payouts against your bank, including gateway fees, chargebacks, and multi-channel deposits

Track inventory movement and calculate true landed COGS per SKU (supplier cost + freight + duties + 3PL fees)

With good understand of Inventory Method "FIFO" & "WAC"

Identify, investigate, and resolve discrepancies across all integrated financial platforms

Post adjustments with full documentation and clear justification for every entry

Build and maintain standard operating procedures to keep your bookkeeping consistent and repeatable

Deliver clean monthly P&L statements and balance sheets — ready for you or your CPA

Handle data cleanup and historical backfill for disorganized or outdated books

Enter bills, track vendor payments, and manage company credit card transactions

Ensure compliance with accounting standards and apply accrual accounting principles correctly

Communicate clearly and consistently — you will always know exactly where your books stand

Tools I Use_______________________________________________________________________________

QuickBooks Online (Proficient)— Setup, data entry, chart of accounts, full reconciliation, and reporting

A2X (Proficient) — Marketplace-to-QBO integration, account mapping, and settlement automation

Xero (Entry-Level) — Platform navigation, account management, and reconciliation workflows

Amazon Seller Central (Proficient) — Settlement reports, FBA fee breakdown, advertising, and refund tracking

Shopify Payments (Proficient) — Payout reconciliation, gateway fee tracking, and deposit matching

PayPal & Stripe — Transaction reconciliation and fee tracking against bank records

What I Can Do For You____________________________________________________________________

Your books are outdated or messy — I clean, organize, and backfill everything correctly

You don't know which products are profitable — I track by SKU and true landed COGS

Your Amazon fees are a black box — I break down every deduction in your settlements

Your Shopify payouts don't match your bank — I find and fix every discrepancy

Your CPA needs clean reports — I deliver accurate P&L and balance sheets every month

You want automation but don't know where to start — I set up and manage A2X for you

#ecommerce #shopify #shopify bookkeeper #bookkeeper #Quickbooks Online #bookkeeper #ecommerce bookkeeper #shopify bookkeeping #General Bookkeeper #ecommerce #shopify #US Bookkeeper #A2X

I have been working remotely for 2 years. I have worked as a virtual assistant for an e-commerce company, handling both customer service and order processing. I have also extensive experience in property management, both short and long term rentals alike.

I was one of the top students among the graduating class of 2007 at Pamantasan ng Lungsod ng Maynila. In addition, I was promoted to Assistant Front Office Manager after 2 months on my first job at Richville Hotel. Among the tasks that I perform aside from the normal front office duties include speaking at seminars for University students, creating staff roster, coordinating with online booking agencies and creating monthly reports.
After 4 years, I moved to Port Moresby, Papua New Guinea where I worked as Guest Relations Manager at Airways Hotel then moved to its sister company, Lamana Hotel as Concierge Manager. From being one of the bottom departments, the Concierge team has emerged to be one of the best departments with the employee of the quarter and nominees always coming from the Concierge team under my supervision.
In order to broaden my experience, I applied as an Executive Technical Support for Huawei Technologies based in Kuala Lumpur, Malaysia and was promoted as Social Media Specialist, being awarded the top performer award consistently every month and one of the key employee of the team and was featured in the company newsletter.