Hi! I’m a reliable and detail-oriented Virtual Assistant who can help you stay organized and on top of your daily tasks.

I specialize in data entry, email management, and calendar organization. I make sure your data is accurate, your inbox is clean, and your schedule runs smoothly—so you can focus on growing your business.

I gained hands-on experience during my internships at the Regional Trial Court in Tagbilaran City and Bohol Island State University, where I handled file organization, record-keeping, and daily administrative support in a busy office environment.

Here’s what I can do for you:
• Accurate and fast data entry
• Email organization and inbox management
• Calendar management
• Research and documentation
• General administrative support

I am hardworking, easy to train, and committed to delivering high-quality work on time. I pay close attention to details and always aim to make your workload lighter.

If you’re looking for a dependable VA who can support your business long-term, I’d be happy to work with you.

If you’re looking for a sales professional with 8 years of experience in building client relationships, lead generation, and closing deals, I consistently deliver strong results in competitive markets.

For the past 3 years, I’ve handled 90–120 cold calls daily, improving my communication, persuasion, and ability to quickly identify customer needs.

I’m confident I can bring value to your team through strong outreach, consistent follow-ups, and proven sales performance.

Knowledgeable in Microsoft Office (Word, Excel, PowerPoint)
Moderate typing speed
Detail-oriented, knowledgeable in Canva and Photoshop

I’m Gerald Santiago, a customer service professional with over 10 years of experience in remote support, e-commerce operations, and team leadership. Most recently, I led the customer service department at Vitruvian, where I managed order fulfillment, CRM automation, and performance optimization using platforms like Shopify, HubSpot, Stripe, Notion, Borderless360, and Linear.

I specialize in:
- Leading high-performing remote support teams
- Creating scalable workflows to reduce response times
- Improving customer satisfaction and retention
- Using data to drive process improvements and team efficiency

I’m highly adaptable, tech-savvy, and thrive in fast-paced environments. Whether handling tickets, implementing new tools, or coaching agents, I bring focus, accountability, and care to everything I do.

I once worked a full shift handling back-to-back customer concerns. Booking issues, billing disputes, last-minute changes and every single one was resolved before the day ended.

That's not just efficiency. That's the kind of reliability I bring to every role I take on.

Hi, I'm Lovely a Customer Service and Admin Support professional from Cebu City, Philippines.
I don't just complete tasks. I take ownership of them. Whether it's managing a flooded inbox,
keeping records spotless, or making sure every client concern gets a real response. I show up,
and I follow through.

What I can do for your business:
- Email and inbox management — zero backlogs
- Customer support via email or chat
- Data entry and record keeping — accurate every time
- Lead research and contact verification
- Outreach campaign management and tracking
- Calendar and appointment scheduling

I've worked at Teleperformance handling hotel bookings and billing concerns via CRM, and managed bulk email campaigns for an Australian client on Upwork — both remotely, both independently.

Tools: Google Workspace, MS Office, Canva, Salesforce, Slack, Trello, Notion, Zoom, Facebook, Instagram, TikTok, LinkedIn

I don't need micromanaging. I don't need reminders. I just need the task and I'll get it done.

Full-time | Mon-Fri | GMT+8 | Cebu, PH

Highly organized and detail-oriented professional with a proven track record in administrative support, customer service, and finance. With experience in handling high-volume tasks and managing documentation, I excel at providing accurate and timely responses to client inquiries. My core strengths lie in my strong communication skills, problem-solving abilities, and unwavering commitment to compliance and security.

I thrive in fast-paced environments where I can leverage my adaptability and critical thinking to troubleshoot issues and find efficient solutions. As a goal-oriented and reliable team player, I am dedicated to maintaining high standards of service, building trust with clients, and ensuring process accuracy. I am known for my meticulous attention to detail and my ability to prioritize multiple tasks to meet deadlines, making me a dependable asset for any team. I am seeking a Virtual Assistant role to apply my expertise in a remote setting.

Customer Service Representative | Technical Support | Chat & Email Support | Virtual Assistant

PROFESSIONAL SUMMARY

Compassionate and customer-focused professional with over 9 years of experience providing exceptional service across telecommunications, e-commerce, healthcare, and travel industries.

Skilled in handling complex customer concerns, resolving technical issues, and maintaining high levels of client satisfaction through effective communication and problem-solving. Highly efficient in managing chats, emails, and calls across multiple CRMs and support tools.

CUSTOMER SERVICE EXPERIENCE
Virtual Assistant | Customer Support | Data Entry (Remote)
- Responded to emails and chats with customers via Gmail and Live Chat
- Assisted with billing, refund processing, and troubleshooting order issues
- Managed support inboxes and created SOPs for support efficiency
- Used Stripe, PayPal, and Apple Pay to process and track payments
- Prepare documents, perform data entry, manage files, and handle different administrative tasks

Optimal Health Network
Customer Service | Appointment Coordinator
- Handled calls from patients seeking telehealth consultations
- Verified insurance details and transferred calls to healthcare providers
- Followed up with patients to ensure treatment effectiveness

California Wound Supply
Customer Outreach | Appointment Setter
- Educated clients on wound care products and scheduled follow-ups
- Maintained contact with hospice partners and coordinated doctor visits
- Provided aftercare support to patients and families

Concentrix, Cebu City
Customer Service Representative | Sprint Account
- Assisted U.S. customers with billing, device issues, and plan upgrades
- Processed service orders and prevented churn through solution selling
- Recognized as a top performer in post-training metrics

Eperformax, Cebu City
Customer Service & Tech Support | eBay Account
- Handled buyer and seller concerns via phone, chat, and email
- Managed disputes, refunds, and escalations
- Consistently met KPIs and received ALIST recognition

Teleperformance, Cebu City
Customer Service | Expedia & -----------
- Assisted with hotel reservations, refunds, and travel issues
- Recognized as Top Agent and awarded for punctuality and quality

TECHNICAL SKILLS & TOOLS
- Customer Platforms: Gmail, RingCentral, Live Chat, Sofitel
- Payment Tools: PayPal, Apple Pay, Stripe, ThriveCart, ClickFunnels
- CRM Tools: ActiveCampaign, MixMax, DocuSign, -----------
- Communication: Zoom, WebinarJam, Otter.ai

CORE SKILLS
- Inbound & Outbound Support
- Technical Troubleshooting
- CRM & Ticketing Systems
- Chat & Email Support
- Patient & Client Follow-up
- Order & Payment Processing
- Call Documentation
- Empathy & Active Listening
- Issue Resolution

AWARDS & RECOGNITION
- eBay ALIST Agent
- Top Agent, -----------
- Best in Assessment & Valedictorian, Sprint Training
- Training Excellence Awardee, Concentrix

5 years in customer service, 4 years in content, news, and podcast writing, 2 years in social media managing, 4 years in e-commerce

I’m a customer support professional who knows how to handle customers with confidence, clarity, and care. I’m comfortable managing chat and email support, resolving issues efficiently, and staying organized even in fast-paced environments.
I take ownership of every conversation and focus on creating smooth, positive experiences that build trust and keep customers coming back. I communicate clearly, stay solution-focused, and know how to balance speed with quality.
I’m also reliable when it comes to admin and data tasks, detail-oriented, organized, and consistent. Clients appreciate that I’m easy to work with, proactive, and genuinely invested in doing things right.
If you’re looking for someone who can confidently represent your brand and treat your customers like they matter, I’d love to work with you.

Hello! I'm Bai Rohaynnah, a Customer Support Specialist with 2+ years of BPO experience.

I have supported travel, insurance, and billing accounts in fast-paced environments.

I help businesses deliver excellent customer service while keeping support operations organized and efficient.

I have experience handling high-volume customer inquiries through phone, email, and chat.

I focus on clear communication, problem solving, and professional customer interactions.

How I can support your business:

• Email Support
• Live Chat Support
• Phone Support
• Customer Issue Resolution
• Billing and Account Assistance
• Escalation Handling
• Administrative Support
• Data Entry and Documentation

I am experienced with CRM ticketing systems, Google Workspace, Microsoft Office, and communication tools like Slack and email platforms.

My goal is to help businesses improve customer satisfaction and maintain smooth support operations.

If you're looking for a dependable Customer Support Specialist or Virtual Assistant, I would be happy to support your team.

Full-time
40 hours per week
Available to start immediately

If you're looking for someone who can manage your Amazon account and keep your books clean — without hand-holding — I'm your person.

I'm Angeli, an Amazon Account Specialist and Virtual Bookkeeper with 10+ years of fully remote experience. I've handled everything from Seller Central and Vendor Central account management to listing optimization, inventory coordination, bookkeeping, and stakeholder reporting. I've been working remotely since 2014 — so reliable communication, independent execution, and meeting deadlines without follow-up are just how I work.

HERE'S WHAT I CAN DO FOR YOU:

Amazon Seller/Vendor Central Management
Full account oversight — listings, suppression fixes, case resolution, performance alerts, and account health monitoring.

Bookkeeping (QuickBooks & Xero)
Recording transactions, reconciling accounts, managing payables and receivables, and generating financial reports — keeping your books accurate and up to date.

Sales Reporting & Analytics
Pulling and analyzing Amazon Business Reports and ad data to build clean, decision-ready weekly reports for you or your team.

Admin & Data Management
Data entry, web research, Google Sheets/Excel automation, database management, and email support. I build systems so things don't fall through the cracks.


I've worked across e-commerce, logistics, skincare, automotive, and digital marketing industries — so I adapt fast and bring a process-improvement mindset to every role.

Customer Support Specialist with over 8 years of experience supporting Shopify eCommerce brands, crypto platforms, and online gaming environments. Skilled in handling large volumes of email, live chat, and phone support. Experienced in resolving complex issues and providing smooth customer experiences.

Recognized for fast response times, strong problem-solving abilities, and building lasting client relationships in remote, fast-paced settings.

E-commerce Customer Support Specialist with hands-on experience supporting customers via email, live chat, SMS, and phone across multiple brands. I handle order processing, order tracking, refunds, returns, cancellations, product questions, and issue resolution with speed, accuracy, and professionalism.

I’ve worked as a Concierge and Frontline Support Agent, managing high message volumes while maintaining clear communication, strong documentation, and consistent follow-ups using CRM tools. I’m also experienced in process adherence, quality standards, and assisting with training support to help teams stay consistent and customer-focused.

Reliable, detail-oriented, and fully remote-ready. I’m currently looking for E-commerce Customer Support, Order Fulfillment, or Virtual Assistant roles where I can help improve customer satisfaction, reduce backlog, and keep operations running smoothly.