Customer Service / Healthcare Representative

Overview

Looking for full-time work (8 hours/day)

at $2.98/hour ($576.00/month)

Bachelors degree

Last Active

July 24th, 2026 (3 days ago)

Member Since

December 9th, 2023

Profile Description

Healthcare Customer Service Representative with over 3 years of experience in voice support across healthcare, telecommunications, and travel accounts.

Experiences:
Healthcare Customer Service Representative – Pre-Registration, Insurance Provider Services
1.Assisted patients with the pre-registration process by collecting and verifying demographic and medical information.
2. Verified insurance eligibility, benefits, and coverage with insurance providers to ensure accurate patient registration.
3. Updated and maintained accurate patient records while ensuring compliance with HIPAA and company policies.
4. Provided clear and professional customer support by answering patient inquiries related to registration, insurance, and appointment requirements.
5. Ensured timely and accurate documentation to support a smooth patient registration and billing process.
6. Assisted healthcare providers with insurance-related inquiries, including member eligibility, benefits, claims status, prior authorizations, and coverage details.
7. Verified patient insurance information and explained plan benefits, policies, and coverage guidelines.
8. Researched and resolved provider concerns by reviewing member accounts and insurance records.
9. Documented all interactions accurately while maintaining compliance with HIPAA and company policies.
10. Collaborated with internal departments to ensure timely resolution of provider issues and accurate claim processing.
11. Delivered professional, efficient, and high-quality customer service while meeting performance and quality standards.