I'm a Computer Engineer here in the Philippines. I have successfully managed a range of diverse systems and applications and have even simplified complex topics through research.

Here are some of the applications I've supported—though the list is not exhaustive:

Microsoft 365 :
• Active Directory
• Account Setup
• Password reset
• Office 365

Operating Systems :
• Windows XP, 7, 8, 10, 11
• Server 2012, Server 2016, Server 2019
• iOS
• iPadOS
• MacOS
• SteamOS
• Android
• ChromeOS

Programming/Database :
• mySQL DB
• C/C++, C#, Java, Python
• HTML/CSS
• Autohotkey
• Batch Script
• Powershell

Automation :
• Quick Macros
• LibreAutomate
• Autohotkey

Desktop Deployment :
• VMWare
• Thin Server/Client

Remote Desktop/Tools :
• Teamviewer
• Chrome Remote Desktop
• Microsoft RDP
• Anydesk

Technical Support :
• Internet and Cable TV
• Laptop/Desktop
• POS System
• Printer
• CCTV
• Server and Client Configuration
• Router/Modem/Repeater/Mesh Setup
• Mikrotik/Ubiquiti
• IoT

Skillset :
• Innovative
• Thinks outside of the box
• Resourceful
• Independent
• Fast learner
• Accomplish tasks on time
• Technical Support
• Customer Service
• Helpdesk
• Application Support
• Product Support
• SaaS
• IaaS
• PaaS
• Photo Editing ( Photoshop )
• Web Scrape
• Automation/Scripting

Enthusiastically envisioning becoming a valued member of your team, driving the company's growth.

I’m Marian your go-to High-Level Ghostwriter, Virtual Assistant, and Lead Generation Specialist with a knack for crafting copy that doesn’t just sound good—it drives real results.

Since 2006, I’ve been working with businesses of all shapes and sizes—from scrappy startups to established powerhouses across the US, Australia, the UK, Canada, and Asia.

My mission? To help brands like yours tell their story, connect with their audience, and crush their goals with content ecosystems + lead generation + systems.

With 20 years of Ghostwriting and VA experience, I’ve seen (and written) it all.

Need high-impact content? I’ve got you covered:

-Website copy
-Blog posts
-Social media content
-Ebooks
-Emails and newsletters
-Product descriptions and pages
-Sales and landing pages
- Podcast notes
- YouTube video scripts
- White Papers
- Lead Magnets like ebooks
-Courses…

and pretty much anything else that helps you stand out online.

But here’s the thing—I’m not just a writer; I’m a strategic partner who takes the time to truly understand your business, your audience, and your goals.

Plus, I’m a certified virtual assistant, so I bring a lot more to the table than killer copy.

What sets me apart? My hustle, heart, and unshakable commitment to your success. I’m a lifelong learner with a growth mindset, and I’ll treat your business like it’s my own from day one.

No shortcuts, no fluff.

Just results.

So, if you’re ready to take your business to the next level, let’s make it happen. Click that “HIRE” button and let’s get started!

I will love your business like it's mine from day one. That's my guarantee and promise.

P.S. Bonus points: I have a Bachelor’s degree in Psychology and I’m currently working on my Master’s, which means I understand what makes people tick and how to turn that into copy that converts.

IT Helpdesk Technician and Customer Support Specialist with over 5 years of experience in technical support, customer service, and IT infrastructure. Skilled in Windows/Mac OS troubleshooting, network configuration (LAN, VPN, firewalls), remote assistance, and CRM/ticketing platforms. Adept at working in high-volume environments while deliver

IT Specialist with over five years of experience in global helpdesk, remote IT support, and systems administration. Skilled in troubleshooting, cybersecurity, and cloud backup solutions, with proven expertise in platforms such as Datto RMM, Hyper-V, and Microsoft 365. Recognized for delivering efficient technical support, safeguarding systems against threats, and ensuring seamless user experiences across diverse environments. Certified in Microsoft MS-900 and CompTIA A+, with a strong focus on aligning IT infrastructure to modern demands in cloud computing, cybersecurity, and automation.

Key Strengths

Technical Expertise: Proficient in incident management, hardware/software troubleshooting, and remote IT support.

Cybersecurity Focus: Hands-on experience with endpoint detection, antivirus solutions, and threat response tools.

Cloud & Systems Management: Skilled in server administration, RMM monitoring, and cloud backup integrity.

Customer-Centric Service: Strong communication skills, able to translate technical solutions for non-technical users.

Process Improvement: Experienced in automation, asset management, and streamlining IT operations.

Adaptability & Growth: Quick to learn emerging technologies, with certifications validating modern IT skills.

I took up Marketing in college, then worked as a Technical Support in the
BPO industry.
Over the years I gained more experience in the IT industry, Having the title as IT Analyst/IT Admin.

With 5+ years of relevant experience in the field of Tech Support/Helpdesk Technician (MSP).

I am a seasoned professional with a strong grasp of technical troubleshooting and user support. I am well-equipped to thrive in a multitasked environment and excel in providing end-to-end user support through various communication channels, including Chat, Email, and Phone calls.

My technical knowledge encompasses:
• Windows Server (Active Directory)
• Microsoft Endpoint Manager/SCCM
• MS Office 365 Admin - Exchange, Azure (Entra), Teams, SharePoint, Defender
Certification: AZ-900 / MS-900 / AZ-104
• Ticketing Tools: ServiceNow, Halo ITSM, FreshService, Jira/Atlassian
• Printer, Network, Mobile, and Computer Devices troubleshooting
• Windows/Mac Operating Systems
• Google Workspace
Certification: Associate Google Workspace Admin
• JumpCloud - Core Certified

Currently taking Comptia A+

I'm committed to delivering top-tier technical support and quick issue resolution. Let's work together to meet your tech support needs.

I’m an experienced IT Support Specialist with over 2 years of hands-on experience providing technical support in fast-paced environments. I help businesses keep their operations running smoothly by resolving technical issues quickly and efficiently.



What I Can Do For You:



Resolve hardware, software, and network issues (Windows, Microsoft 365)

Manage users in Active Directory (account setup, password resets, permissions)

Configure email accounts and Multi-Factor Authentication (MFA)

Set up and troubleshoot VPN and remote access

Provide remote desktop support and fast ticket resolution

Handle onboarding and offboarding of employees (secure access & device setup)

Maintain IT asset inventory and documentation

Why Hire Me?

Fast response and reliable support

Strong problem-solving skills with high first-call resolution

Experience handling 30–50+ tickets daily

Clear communication and customer-focused approach

Committed to meeting SLAs and minimizing downtime



I’m passionate about helping businesses stay productive by delivering efficient, secure, and reliable IT support.

Let’s work together to keep your systems running smoothly!

Thank you for checking out my profile. I am a self-motivated professional who excels in innovation, overcoming challenges, and learning new skills while fostering growth in others. With six years of experience as a Computer Teacher and two years as an online educator, I bring a wealth of knowledge and experience to both instructional and administrative roles. My expertise extends to QuickBooks Desktop Pro/Premier Plus, Enterprise versions, and QuickBooks Online. In my role as an IT Service Desk professional, I effectively manage multiple tasks to support users and handle i----------- with efficiency. My success is driven by a commitment to rapid learning and a continuous pursuit of higher personal and professional standards through taking on additional responsibilities.

My skills:
- Great Communication
-Attention to Detail
-Organized
-Meticulous in Editing
-Event Planning
-Manage the team
-Flexible
-Familiar with Microsoft Office
-Familiar in most Virtual Meeting Applications like Zoom, MS Teams and Google Meet
-Familiar with G-Suite
-Quick Learner
-Familiar with Canva and Prezi
-Accustomed to working in Deadlines
-Web Research
-Data Entry
-Balances Multiple Projects
-Outstanding Customer Service
-Familiar with video editing program like Wondershare Filmora
-Familiar with open source software for video recording and live streaming like OBS Studio
-Knowledgeable QuickBooks Desktop Pro and Premier Plus/Enterprise
-Knowledgeable QuickBooks Online

Key skills for an IT Service Desk professional:
- Technical Troubleshooting: Ability to diagnose and resolve hardware and software issues efficiently.
- Knowledge of IT Systems: Understanding of operating systems, networks, and IT applications.
- Experience with Ticketing Systems: Proficiency in managing service requests and i----------- using ITSM tools.
- Knowledge of Security Practices: Awareness of cybersecurity principles and handling security i-----------.
- Communication Skills: Clear verbal and written communication, with the ability to explain technical issues to non-technical users.
- Customer Service Orientation: Focus on delivering a positive user experience with empathy and patience.
- Problem-Solving Skills: Analytical thinking to identify and resolve issues effectively.
- Time Management: Ability to prioritize tasks and manage multiple requests simultaneously.
- Adaptability: Flexibility in responding to changing priorities and new challenges.
- Documentation: Skill in maintaining accurate records and updating knowledge bases.
- Team Collaboration: Effective coordination with IT teams and departments.
- Process Adherence: Understanding and following IT service management processes and organizational policies.
- Continuous Improvement: Commitment to professional development and implementing service enhancements based on feedback.

These skills ensure that IT Service Desk professionals can provide high-quality support and contribute to efficient IT operations.

In my work, I do my best to meet my client's expectations and deadlines. I look forward to discussing your project together!

That said, I would be happy to schedule a meeting with you to make sure I can cover all the bases and I will gladly share with you the workflow details.

I am a dedicated Virtual Assistant with a background in Office Administration, bringing years of experience in executive and sales administrative roles within the automotive and IT industries. My journey started in the Philippines, where I worked as an Executive Assistant and Sales Admin while pursuing my degree. This experience taught me the art of time management, goal setting, and prioritization.

After obtaining my degree, I transitioned into Helpdesk Support, generating applications and paperwork for a leading IT company in Australia. It was during my freelancing journey that I discovered my passion for helping busy professionals and business owners by handling their administrative tasks, allowing them to focus on what they do best!

???? What I Bring to the Table:
I excel at multitasking, organization, and problem-solving, ensuring smooth business operations. I am adaptable, detail-oriented, and committed to delivering high-quality results.

???? Services I Offer:
? Data Entry & Management
? Lead Generation & Web Research
? Scheduling & Calendar Management
? Excel & Microsoft Office Tasks
? Customer Service & Email Management
? Social Media Administration
? Purchase Order Processing
? Data Mining & Collection
? Proficient Typing & Documentation
? Strong Written & Verbal Communication

???? Tools & Platforms I Work With:
???? Google Docs & Microsoft Office (Word, Excel, PowerPoint)
???? Outlook, LastPass, Adobe, PDF Conversion
???? Trello, -----------, Slack, Zendesk
???? Paper form, Dynamics 365, Booqable, Notion
???? WhatsApp & Other Communication Tools

I am passionate about helping businesses thrive by taking care of essential tasks, ensuring efficiency and productivity. If you’re looking for a reliable, proactive, and results-driven Virtual Assistant, I’d love to be part of your team!

???? Let’s connect and discuss how I can support your business success!

I provide remote IT support and systems administration for businesses that need reliable, technical help without the overhead of an on-site hire. With over 4 years of hands-on experience, I specialize in helpdesk support (Tier 1/2), Active Directory administration, MDM device management, and IT asset tracking.
My tools include Freshworks, Active Directory, eSchoolPad MDM, Windows 10/11, Remote Desktop, and standard networking utilities for LAN/WAN troubleshooting, DHCP configuration, and network printer setup. I also have direct experience with OS deployment, system imaging, BitLocker, and hardware diagnostics at the component level.
In my most recent role, I managed 500+ iPads across an enterprise MDM platform, maintained 99%+ uptime across 108+ workstations, and resolved 50+ support tickets per week with an average resolution time under 4 hours. I handled everything from user provisioning and permission management to preventive maintenance and compliance documentation.
I am available for full-time work starting at 8:00 AM PHT and can accommodate shifts that overlap with AU, US, or UK business hours depending on the role. I am open to fully remote or hybrid arrangements, with a strong preference for long-term engagements. I am not looking for short-term projects.
I take ownership of my responsibilities, document everything, and communicate clearly without needing to be micromanaged. If you need someone who will show up consistently, learn your systems quickly, and keep things running smoothly, I am straightforward to work with.

I’m an experienced IT Support Specialist and Microsoft 365 Administrator with over 10 years of hands-on experience in technical support, customer service, and managed service provider (MSP) environments.

I specialize in helping businesses keep their systems running smoothly by troubleshooting technical issues, managing users and devices, and providing reliable day-to-day IT support. I’ve supported Microsoft-based environments extensively, including Microsoft 365 (Exchange, Teams, SharePoint), Active Directory, and cloud-based tools.

I also have experience working with DNS filtering, endpoint management (including Mac devices using Addigy), and cloud security systems like access control and video surveillance. I’m very comfortable using documentation platforms like ITGlue, OneNote, and ITDocs to create clear processes and maintain organized systems.

Beyond technical skills, I bring strong communication and leadership experience. I’ve worked as a Tech Team Lead, where I coached tea-----------mbers, handled escalations, and ensured high-quality support delivery. I understand how to explain technical issues in a simple way and keep clients informed and confident.

I’m reliable, detail-oriented, and focused on solving problems quickly and efficiently. Whether it’s handling tickets, supporting users, or helping improve IT processes, I aim to make things easier for both clients and teams.

If you’re looking for someone who can deliver dependable IT support and communicate clearly — I’m ready to help.

I have over 6 years of experience working in the Information Technology industry. I handled Desktop Support, Hardware and Software troubleshooting, VPN, Printers, Shared Drives, Network and server, Citrix, VMware, Office 365 , Active Directory, DHCP, Group Policy, Software Deployment and Email and Chat support. N-able and Microsoft 365 Administration.

To execute and improve the skills and knowledge that I have learned through experiences and to become an asset of the company that will lead its success.

Driven professional with expertise in software implementations, excelling in technical integrations. Proven ability to deliver seamless platform implementations, including Gorgias, Zendesk, Freshdesk and more, ensuring optimal performance and customer satisfaction.