I am a detail-oriented and reliable Virtual Assistant with over 3 years of experience in healthcare support, specializing in insurance eligibility verification, claims handling, and administrative tasks.

In my previous role as an Insurance Eligibility Specialist, I handled high-volume verification requests, ensured accurate patient benefits, and worked with multiple billing portals to support smooth claims processing. I am highly organized, efficient, and comfortable working in fast-paced environments that require accuracy and strong communication skills.

I am confident in supporting US-based clients with tasks such as:

Insurance eligibility and benefits verification
Claims follow-up and denial resolution
Patient scheduling and appointment coordination
Data entry and documentation, Email, chat, and phone support

I am tech-savvy, quick to learn new systems, and committed to delivering high-quality work. I can work independently with minimal supervision and always meet deadlines.

I am seeking a long-term opportunity where I can contribute my skills and grow with your business.

With nearly 8 years of experience in the U.S. healthcare industry

Most recent : Medical Insurance verification ( Eligibility and benefits) for more than 2 years. Customer Service Representative for 10 years.

Hi, I'm Beatrice, a Medical Virtual Assistant with 2 years of experience providing healthcare customer support and administrative assistance. I have experience assisting patients and healthcare providers through insurance verification, eligibility checks, appointment scheduling, front desk support, email management, and customer service.

I am detail-oriented, organized, and committed to delivering accurate and efficient support in fast-paced healthcare environments. I take pride in maintaining professionalism, ensuring smooth communication, and helping healthcare teams stay focused on patient care.

Skills:
• Medical Virtual Assistant
• Medical Assistant
• Insurance Verification
• Eligibility Verification
• Prior Authorization
• Front Desk Support
• Patient Scheduling
• Appointment Setting
• Administrative Support
• Customer Service
• Calendar & Email Management
• Data Entry
• CRM Management
• Medical Records Management

I am dedicated to helping healthcare practices improve efficiency, enhance patient experiences, and maintain seamless daily operations.

I've been in the Insurance Industry for about 3 years and a half working as an Insurance Virtual Assistant the things that I've been doing are Quoting, Issuing refunds, ACH Payment transactions, Binding, Renewals, Claims, Accounting Matters and etc.

Hi! I’m a reliable and easy-to-work-with virtual assistant with a background in medical billing, where accuracy and attention to detail are essential every day.

I’ve handled tasks such as processing claims, verifying patient information, following up on insurance, and making sure records are accurate and up to date. This experience trained me to be organized, detail-oriented, and consistent.

Alongside that, I can also support general administrative tasks like email and calendar management, data entry, CRM updates, and lead follow-ups. I’m comfortable learning new tools and systems, so I can easily adapt to how your business operates.

Outside of work, I enjoy exploring coffee shops and watching K-dramas, which helps me recharge and stay productive while working remotely.

If you’re looking for someone dependable, detail-oriented, and proactive, I’d be glad to support you and help keep your operations running smoothly.

If you want to connect, here's my WhatsApp: -----------

I bring an Engineer’s mindset to every task. I don't just follow instructions—I look for ways to make processes more efficient and data more accurate. I am a fast learner of complex software and thrive in fast-paced environments that require high-level problem-solving. I am looking for a long-term role where I can apply my technical background to help your business grow.

Dedicated and patient-focused Healthcare Virtual Assistant with eight years of experience skilled in front desk operations, appointment scheduling, patient communication, and pharmacy coordination. Experienced in insurance verification, prior authorizations, prescription coordination, and EMR management while ensuring HIPAA compliance. Known for delivering excellent customer service and resolving patient concerns in fast-paced healthcare environments.

You visited my profile for a reason...

Maybe you're looking for someone reliable, proactive and easy to work with.
If so, keep reading:)

Hi, I'm Joanna Marie Marsada from Philippines, a dedicated Virtual Assistant/ Healthcare Customer Service Representative / Dental Insurance Verification Specialist with over five years of experience supporting U.S. healthcare clients. My background includes dental insurance verification, pharmacy customer support, data entry, and administrative assistance.

I previously worked as a Dental Insurance Verification Specialist for over five years and as a Pharmacy Advocate, assisting patients with medication refills, insurance inquiries, and customer support while ensuring HIPAA compliance and accurate documentation.

My expertise includes:

*Dental insurance eligibility and benefits verification
*Insurance claims and prior authorizations
*Patient support via phone, email, and chat
*Data entry and document management
*Administrative support
*CRM and Practice Management Software (PMS)
*Dental insurance portals
*Microsoft Office (Word, Excel, Outlook)
*Google Workspace (Docs, Sheets, Gmail, Drive)
*Zoom, Microsoft Teams, and Slack
*Problem-solving and conflict resolution

If you're looking for a reliable, fast learner, someone who takes initiative and genuinely cares about helping your business grow. I'd love the opportunity to work with you.

Let's connect together!!! :)

I have over 4 years of experience as a Customer Service Representative under US Healthcare Account dealing with inbound calls, outbound calls and replying through emails from subscribers, members, brokers, and providers. My work experiences helped me develop lots of skills like multitasking, customer care, problem-solving, active listening, and time management. I am focused, organized, and dedicated when it comes to my work outputs. I'm a quick learner and computer tech savvy, with that I can work with less supervision.I have over 4 years of experience as a Customer Service Representative under US Healthcare Account dealing with inbound calls, outbound calls and replying through emails from subscribers, members, brokers, and providers. My work experiences helped me develop lots of skills like multitasking, customer care, problem-solving, active listening, and time management. I am focused, organized, and dedicated when it comes to my work outputs. I'm a quick learner and computer tech savvy, with that I can work with less supervision.

I am highly trained and equipped with the latest technology
and tools to support medical practice. I am ready to take on
any task and ensure that your operations run smoothly.

I am a detail-oriented and task-driven person with a strong commitment to accuracy, efficiency, and compliance in every responsibility I handle. I take a proactive approach by anticipating tasks, following up on pending items, and resolving issues promptly to support smooth daily operations. I value honesty and integrity, especially when handling sensitive patient information, and I strictly adhere to HIPAA and confidentiality standards. My organized work style and reliability allow me to consistently deliver high-quality support to healthcare providers and administrative teams.

Reliable Medical Virtual Assistant with experience in patient communication, appointment scheduling, insurance verification, and EHR documentation. I handle calls, emails, and messages professionally, ensure timely follow-up, and maintain accurate records while following HIPAA guidelines.

I have seven years of experience in customer service within the business process outsourcing (BPO) industry in the Philippines. During this time, I've
handled diverse roles including customer service, data entry, FNOL, and support matter expert, across
different campaigns along with two years as a virtual assistant for a dispensary in California. In this role, I manage order entry using a CRM system, handle inbound calls, text and chat for customer inquiries, manage drivers routes, and make outbound calls to communicate with customers and drivers.

Customer Service Representative at Auto Complete with experience in Personal Lines
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underwriting memos, renewals, billing inquiries, e-signatures, and policy updates.
Communicates with customers, insurance carriers, and lienholders to obtain information
and resolve policy-related concerns.
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processing.
Teammate at TaskUs for one year, performing administrative support tasks such as data
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Customer Service Representative at iQor for 10 months, handling inbound and outbound
calls, processing orders, and resolving customer inquiries in a fast-paced environment.