Shaira

Technical Support Specialist | SaaS Customer Support | Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelor's degree

Last Active

July 20th, 2026 (3 days ago)

Member Since

June 18th, 2020

Profile Description

You visited my profile for a reason. Maybe you're looking for someone who can deliver outstanding customer support, solve technical issues efficiently, and represent your business with professionalism.

Here's how I can help:

• Technical Support (Tier 1)
• SaaS Customer Support
• Email, Chat & Ticket Management
• Account Access & Login Troubleshooting
• VPN & Network Troubleshooting
• CRM & Case Documentation
• Data Entry & Administrative Support
• Customer Follow-ups & Escalation Management

Tools I use:

• Zendesk • Salesforce Service Cloud •Intercom • Google Workspace •Microsoft Office • Slack

Top Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

Diagnose and resolve software, account access, VPN, and connectivity issues while providing step-by-step guidance to users.

Customer Support » SaaS

Experience: 2 - 5 years

Support customers using cloud-based software by troubleshooting issues, answering product questions, and ensuring a positive user experience.

Other Skills

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Customer Support » Customer Service

Experience: 2 - 5 years

Deliver professional, empathetic, and timely support through email, live chat, and phone while maintaining high customer satisfaction.

Office and Administration » Google Workspace

Experience: 2 - 5 years

Use Gmail, Google Docs, Sheets, Drive, and Calendar for communication, documentation, collaboration, and reporting.

Office and Administration » Client Relationship Management

Experience: 6 months - 1 year

Prioritize customer issues, escalate complex cases to higher support tiers, and communicate updates throughout the resolution process.

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Create reports, organize data, prepare documentation, and communicate using Word, Excel, PowerPoint, and Outlook.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Angeles, Pampanga

Tests Taken: IQ
Score: 95: DISC
Dominance: 45
Influence: 24
Steadiness: 9
Compliance: 22: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

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