Has a vast knowledge of hardware and software. Up-to-date knowledge of the latest IT and software trends. Ability to work well with people. Strong communication skills. Excellent organizational skills.

With over five years of experience in the Business Process Outsourcing (BPO) industry, including leadership roles at Verizon Business and HP, I have a proven track record of delivering results in dynamic environments. As a Supervisor at Verizon Business, I developed strong leadership and operational skills, managing teams, resolving conflicts, and consistently exceeding performance targets. In my role as a Case Manager for HP, I gained expertise in customer service and technical support, troubleshooting complex issues and providing effective solutions to enhance customer satisfaction.Additionally, I have over two years of experience as a virtual assistant, supporting companies in Canada and the U.S. I excel at managing multiple tasks, organizing schedules, and providing administrative support across time zones while maintaining professionalism and confidentiality. My diverse skill set and adaptability allow me to thrive in any environment.

Reliable Virtual Assistant | Admin Support | Customer Service

I am a detail-oriented Virtual Assistant with experience in administrative support, customer service, and data entry. I have worked with international clients, handling email and chat support, reports, and system updates accurately and professionally.

I am familiar with Microsoft Office, Google Workspace, Outlook, EZLynx, Applied Epic, AppFolio, and Buildium. I am organized, dependable, and able to work independently in a remote setup while meeting deadlines and following processes.

I am a dependable Virtual Assistant with over six years of experience supporting U.S.-based companies across healthcare, real estate, self-storage, and digital media. I have partnered with reputable organizations such as Anthem Blue Cross Blue Shield, CareLinx by Sharecare, Just Simple Storage, Painted Rock Enterprises, and Primal Video, providing professional phone, email, and CRM-based support.

My expertise includes customer and provider inquiries, account management, billing issues, move-ins and move-outs, refunds, cold calling, lead qualification, sales outreach, and accurate CRM documentation. I am HIPAA-trained, comfortable working with U.S. clients, and thrive in fast-paced environments where attention to detail and clear communication are essential.

I am proficient in HubSpot CRM, Google Workspace, Gmail, Calendly, Stripe, VoIP systems, and other CRM platforms, and I quickly adapt to new tools and workflows. I work independently, follow processes closely, and consistently deliver reliable support.

I am open to long-term or part-time remote opportunities as a Virtual Assistant, providing professional, dependable support and sales assistance from day one.

Resume/CV: -----------

I'm a Virtual Manager for 18 years responsible for planning, organizing, and directing the completion of specific projects for an organization while ensuring these projects are on time, on budget, and within scope.

Hi there! I'm a licensed teacher looking to transition to freelancing. I have extensive experience in data entry, product sourcing and listing, technical support, and customer service. I'm confident that my skills and experience make me an ideal candidate for your next project.

As a teacher, I know how important it is to be detail-oriented and organized. I bring that same level of attention to detail to my work in data entry and product sourcing/listing. I'm proficient in Microsoft Office tools and I'm comfortable using a variety of data management ----------- addition to my data entry and product sourcing/listing experience, I have a strong background in technical support and customer service. I've been a Technical Support Representative of 2 of the known Home Appliance brand in the world. I handled US and Australian Account in a total of 7 years. I pride myself on my ability to communicate clearly and effectively with clients, and I'm always willing to go the extra mile to ensure their satisfaction.

I'm excited to bring my skills and experience to your project. Please feel free to reach out to me if you have any questions or would like to discuss your project further. Thanks for considering my application!

Team Player
Strong communication skills
Microsoft Word
Microsoft Excel

Dedicated and seasoned customer service professional with seven years of enriching experience in providing exemplary support. Proficient in handling a diverse range of tasks including inbound and outbound calls, email processing, and content moderation. Skills Highlights:
1. Exceptional Communication: Demonstrated ability to communicate effectively and empathetically with customers, ensuring their needs are understood and addressed promptly.
2. Inbound and Outbound Calls: Proven track record in managing inbound inquiries and initiating outbound calls to resolve issues, provide information, and maintain customer satisfaction.
3. Email Processing: Skilled in efficiently managing high volumes of emails, prioritizing tasks, and delivering timely responses to inquiries and concerns.
4. Content Moderation: Experienced in moderating online content to ensure compliance with community guidelines, fostering a safe and engaging online environment.
5. Problem-Solving: Proficient in analyzing customer issues, identifying root causes, and implementing effective solutions to enhance customer experience and loyalty.
6. Team Collaboration: Strong team player with the ability to collaborate effectively with colleagues to achieve common goals and deliver exceptional service.
7. Adaptability: Thrive in fast-paced environments, adept at adapting to changes and challenges while maintaining a high level of performance and professionalism. With a proven track record of delivering outstanding customer service and a diverse skill set encompassing inbound and outbound calls, email processing, and content moderation, I am well-equipped to contribute effectively to any customer-centric role. Passionate about exceeding customer expectations and fostering positive relationships, I am committed to delivering exceptional service and driving customer satisfaction to new heights.

Product Marketing: This includes d----------- the product's positioning and messaging, launching the product, and ensuring salespeople and customers understand it.


Data Entry: Entering data into database software and checking to ensure the accuracy of the data that has been inputted.


Microsoft Excel: Saving and opening a workbook and managing ----------- ernet Research: To search the Internet for information on a wide variety of topics.


Administrative Support: Technical assistance, studies, surveys, or securing volunteers to assist the department in fulfilling its administrative responsibilities.


Social Media Marketing: The use of social media and social networks to market a company's products and services.

I have professional experience in data management, fraud analysis, and administrative support through my roles as a Data Encoder, Senior Fraud Analyst, and Data Entry Specialist. As a Data Encoder and Data Entry Specialist, I was responsible for accurately entering, updating, and maintaining large volumes of data while ensuring confidentiality, organization, and efficiency. I worked with multiple databases and platforms, verified information for accuracy, resolved discrepancies, and consistently met deadlines in fast-paced environments. These roles strengthened my attention to detail, time management, and ability to work independently with minimal supervision.

As a Senior Fraud Analyst, I specialized in reviewing suspicious transactions, identifying fraud patterns, and helping protect the company from financial risks. I conducted investigations, analyzed account activities, prepared detailed reports, and collaborated with different teams to improve fraud prevention processes and maintain compliance with company policies. This experience enhanced my analytical thinking, problem-solving abilities, and decision-making skills while reinforcing my commitment to accuracy, integrity, and delivering high-quality results.

• 5+ Years Customer Service experience
• Multi-tasking
• 50 - 60 WPM
• MS office
• CAFM system familiarization
• Adobe Photoshop & Illustrator

* The Virtual Assistant Pro Max
* 3+ years of Virtual Assistance Experience
* Freeing you from workloads

Are you looking for someone consistent, meticulous, and efficient to manage your administrative tasks, then I can help. I'm your all-around Virtual Assistant! ????
Hello there! I am Jann. I help businesses by offering them quality service in administrative tasks such as email management, Google management, social media management, data gathering, data entry, and data research with satisfactory output.
Take a peak of how I can help you
* Social Media Management
* Social Media Strategy
* Content Creation
* Graphics and Video Editing
* Admin Task
* Email Marketing* Course Creation

Seems like a good fit for your social media realm?
* Send me a personalized message and let's discuss how can I help you or if you're interested in discovering more about how my services could benefit your business, here's more:

As a General Virtual Assistant, I can do the following:
* Respond to emails
* Organize emails by labels
* Create an email signature
* Organize GDrive
* Set-up a Project Management software such as -----------
* Schedule phone calls and leads
* Organize Calendar
* Create an Invoice and draft a quote
* Gather data from a database
* Schedule posts on Social Media Platforms
* Email marketing through Mailchimp
* Post blogs on WordPress, Godadyy or Wix
* Create website
* Create website assets/graphics
* Create graphics in Canva
* Social Media Management
* Data Research
* Chatbot Marketing
* Create a LinkedIn Live Event
* Organize meetings
* Social Media Engagement
* Podcast management
* Basic podcast editing
And many more…

I am familiar with different tools and software such as:
* Airtable
* Canva
* Asana
* -----------
* Adobe Lightroom
* Microsoft Office 365
* Google Suite
* Calendly
* Google Calendar
* Google Tools
* GoDaddy
* CRM
* Zoho
* Trello
* ClickUp
* Dropbox
* Frame i.o
* WordPress
* Wix
* Mailchimp
* WooSender
* Capcut
*InVideo


In addition, I do basic video editing and podcast editing. I am creative and I create flyers, posters, and graphic content for your social media.
I am proficient in following instructions and VALUE CONFIDENTIALITY. I am observant of the client’s needs and willing to undergo training if needed.
I TAKE DEADLINES SERIOUSLY.
2 Quick Steps to see if we're the RIGHT FIT1. Send me a message
2. Schedule a discovery call

HIRE ME! Let's grow and succeed together!!

I am a recruitment and people focused professional with hands on experience in talent sourcing, candidate screening, onboarding support, and relationship building across diverse profiles. Adept at engaging candidates through clear communication, empathy, and professionalism while maintaining strict confidentiality of applicant and customer data. Backed by a strong foundation in high quality customer service, consistently delivering positive experiences by understanding needs, managing expectations, and resolving concerns effectively, even in high pressure or challenging situations.

Experienced in administrative and operational support, including report preparation, data analysis, and coordination with internal teams to streamline processes and solve problems. Highly proficient in Microsoft Word, Excel, and PowerPoint for documentation, tracking, and presentations. Capable of working independently or collaboratively on special projects, applying strong problem solving skills to drive efficiency, recruitment success, and overall customer satisfaction.

Your Time, Your Focus, My Expertise Lets Streamline Your Success!
Hi, I’m She — your go-to pro for reliable business support.

With years of experience and certification, I specialize in Bookkeeping, Admin Tasks, Calendar Management, Executive Assistance, Basic Graphic Design and Customer Service via Chat Support.

Let me handle the behind-the-scenes and customer communication tasks so you can focus on growing your business.

Let’s connect and make your workflow seamless!

Your satisfaction is my top priority — I'm here to help every step of the way.

VOB Representative (end to end RCM process)
Verification of Benefits (all states USA insurances)
Process Prior authorization and notification also Retro-Auth
Requesting Medical Records
Checking Doctor's Prescription with Insurance medical Criteria
Checking Eligibility and Benefits
Outbound calling and Portal checking
Reviewing Patient information through EMR and CV tool
Commercial Portal tool
DME Supplies Shipment
Collecting Copays Deductable, Out of Pocket, Coinsurance
Understand and know revenue Cycle Management well.