Detail-oriented Virtual Assistant with over at least 4 years of experience in the Healthcare BPO industry with 10 years Overall. Expert in medical billing, patient scheduling, and insurance verification. Proven track record of maintaining 100% HIPAA compliance while managing high-volume administrative tasks for telehealth providers and private practices. Seeking to leverage strong organizational skills and clinical workflow knowledge to support

What I Can Help You With:

1. Medical Scheduling & Calendar Management
- Appointment setting, rescheduling, and confirmation
2. Medical Billing & Claims Management
- Charge entry, insurance verification, posting payments Denial follow-up, EOB review, and appeals support
3. Patient Intake & Coordination
- Gathering and organizing patient information
- Sending intake forms, insurance, and consent documentation
4. Administrative Support
- Claims processing, referrals, medical records requests
- Fax/email management and task coordination
5. HIPAA-Compliant Operations
- Secure handling of PHI
- Strict adherence to patient confidentiality standards

Skills Summary:

4+ years of experience in healthcare admin and patient support
Strong knowledge of medical workflows, clinical documentation, and EMRs
Excellent verbal and written communication skills
Highly organized, detail-oriented, and self-drivenTech-savvy and quick to adapt to new systems and tools
Reliable, proactive, and always committed to excellence


Let’s work together to build a practice that’s efficient, patient-focused, and stress-free for your team.

Send me a message today and let’s discuss how I can support your clinic’s success!

Dedicated and customer-focused professional with experience in healthcare and customer service support. Skilled in phone, chat, and email communication, problem-solving, multitasking, and handling customer concerns professionally. Eager to transition into a Virtual Assistant role and committed to learning new tools, processes, and systems to provide reliable remote support.

I am a Healthcare Virtual Assistant in transition from the BPO industry, with 8+ years of customer service experience, including healthcare accounts supporting members, providers, and pharmacies. While I am new to the Virtual Assistant role, I bring strong hands-on experience in healthcare support, insurance benefits, eligibility verification, and claims assistance from corporate healthcare environments.

I have worked with US healthcare accounts, assisting with prescription coverage, prior authorizations, denied claims, and billing concerns through phone and email support. I am familiar with healthcare workflows, HIPAA awareness, CRM systems, and accurate documentation, which allows me to adapt quickly to virtual healthcare operations.

Skills I Bring as a Beginner Healthcare VA:

Medical & Dental Eligibility Verification
Prior Authorization support and follow-ups
Pharmacy & Medical Claims review
Insurance benefits explanation (copays, coverage, limits)
Patient, member, and provider support
Data entry, records management, and documentation
CRM tools and Microsoft Office (Word, Excel, Outlook)

As a transitioning VA, I am highly trainable, detail-oriented, and eager to learn healthcare tools such as EMR/EHR systems and practice management software. I take pride in clear communication, professionalism, and providing compassionate support to patients and healthcare teams.

I am dedicated and compassionate Healthcare Virtual Assistant, I am committed to supporting medical professionals and healthcare organizations in delivering exceptional patient care. With 6 years of experience in the healthcare industry, I possess a deep understanding of medical terminology, HIPAA compliance and administrative processes.

Hi! I'm a Healthcare Virtual Assistant with professional experience in Medical Billing and Claims Management.

I have experience working in a healthcare BPO account where I handled claims processing, claim reviews, and denial management for medical providers. My work involves reviewing insurance claims, identifying denial reasons, and following up with insurance companies through web portals or calls to check claim status and resolve issues.

Here are some of the tasks I can help with:
• Medical billing support
• Claims processing and claim review
• Claims follow-ups and status checks
• Denial management and resolution
• Insurance verification
• Administrative healthcare support

I am detail-oriented, organized, and committed to helping healthcare providers improve their billing workflow and claim turnaround time.

I have experience contacting new and existing patients, explaining services, handling objections, and updating CRM systems with accurate and organized data. I am confident in building rapport quickly, maintaining professionalism under pressure, and achieving call and conversion targets.Highly motivated with hands-on experience in healthcare cold calling, appointment setting, sales support, and customer service. I specialize in engaging with patients and clients through professional inbound and outbound communication, ensuring accurate information gathering, smooth onboarding, and excellent service experience.

CORE SKILLS
• Healthcare Cold Calling
• Appointment Setting & Calendar Management
• Outbound & Inbound Customer Service
• Sales Support & Lead Conversion
• Patient Outreach & Follow-ups
• CRM Data Entry (Accurate & Organized)
• Objection Handling & Script Following
• Email, SMS & Phone Communication
• Time Management & Task Prioritization
• Multitasking in Fast-Paced Environments

EXPERIENCE HIGHLIGHTS
• Conduct outbound calls to patients/customers to introduce services and updates
• Assist in onboarding new patients by gathering and verifying essential information
• Schedule and manage appointments efficiently based on availability and urgency
• Handle customer concerns professionally while maintaining a calm and positive tone
• Update CRM systems with accurate notes, call results, and follow-up schedules
• Support sales and service teams by ensuring consistent communication flow

TOOLS & PLATFORMS (if applicable)
• CRM Systems (e.g., HubSpot, Salesforce, or similar)
• Google Workspace (Docs, Sheets, Gmail, Calendar)
• Dialers / VoIP Calling Systems
• Scheduling Tools
• Messaging & Email Platforms

I have excellent interpersonal and communication skills, able to work under pressure and multi-task, and able to follow instructions and produce accurate and precise results.

I have hands-on experience in US healthcare insurance support, specializing in explaining benefits and coverage (BCE), handling medical and prescription claims inquiries, and assisting patients with pharmacy benefit information.
I support patients by clarifying insurance coverage details, claim status updates, and prescription drug benefits in a clear and accurate manner. I am experienced in working with US insurance systems and ensuring compliance with HIPAA regulations while handling sensitive patient information.
I am detail-oriented, patient-focused, and trained to communicate complex insurance information in a simple and understandable way.

Results-driven BPO professional with 5 years of experience in quality assurance, subject matter expertise, and frontline customer support. Skilled in managing e-commerce operations, chat support, and customer care services, with additional expertise in email handling and fraud review. Adept at ensuring service excellence, mentoring teams, and implementing process improvements to drive customer satisfaction and operational efficiency.

I am a motivated and detail-oriented professional with experience in digital content creation, research, content scheduling, data entry, and inventory management. I’ve handled project coordination, activity planning, product distribution, and accurate stock recording in previous roles. My nursing school training further strengthened my teamwork, communication, and time-management skills, helping me perform well under pressure.

Results-driven Healthcare & Freight Virtual Assistant with 7+ years of hands-on experience supporting U.S.-based healthcare operations, combined with specialized training in freight and logistics coordination through an intensive Freight VA course. I bring a unique blend of clinical administrative expertise and logistics knowledge, allowing me to support both healthcare providers and freight businesses with precision and efficiency.

Recognized as Top 1 Overall Elite Associate (FY2022) at Sagility, I supported Humana accounts with a consistent 3-second call response time and zero HIPAA violations.

What I bring to your business:

Healthcare Expertise

Prior Authorization Specialist — Managed end-to-end PAs for inpatient admissions, SNF, DME, home health, outpatient procedures, rehab, LTAC, therapy, and diagnostics at enterprise scale for 6+ years.
HIPAA-Certified — Highly trained in PHI/ePHI handling, data security, and compliance protocols with zero violation record.
Insurance Verification — Verified eligibility, benefits, and coverage across multiple payers, reducing claim denials and delays.
EMR/EHR Proficient — Experienced with Practice Fusion, OpenEMR, NET Health, PCC, Carelon, MCO CRM, and SEEK.
Case Management (SNF/Sub-Acute) — Coordinated patient care from admission to discharge, acting as liaison between providers and insurance payers.
Telemedicine Support — Skilled in remote patient coordination, scheduling, prescription handling, and virtual care workflows.

Freight & Logistics Support

Freight Coordination — Knowledgeable in Quoting, Track and Trace, load tracking, carrier communication, and shipment status updates.
Documentation & Compliance — Familiar with BOLs, rate confirmations, invoices, and logistics documentation processes.
Broker & Shipper Communication — Trained to handle professional outreach, negotiation basics, and relationship management.
CRM & Load Boards — Exposure to freight tools and systems used for load sourcing and tracking.
Detail-Oriented Operations — Strong organizational and multitasking skills applicable to fast-paced logistics environments.

I deliver accurate, organized, and reliable support—whether managing healthcare workflows or assisting with freight operations. I’m known for clear communication, attention to detail, and the ability to adapt quickly across industries.

Remote | Available Immediately | Open to Full-time

Skilled, flexible, and trustworthy. Divine has mastered working with different
kinds of people throughout her business process outsourcing experience.
She is equipped with good communication skills, empathy, and
professionalism. She is a skilled medical technologist who deeply values
accuracy and precision in her work, making sure she pays attention to
every detail.

In addition to her business process outsourcing and laboratory
experience, she is a Certified Dental Healthcare Virtual Assistant and a
HIPAA-Certified Healthcare Provider. As a result, she is highly reliable in
any task she works on. She will do whatever it takes to provide the best for
her clients, customers, and colleagues, making their goals her own.

Divine can also work with minimal supervision. She is diligent, reliable, and
works well under pressure. Her experiences, training, skills, and strong
personality allow her to deal with conflicts with ease and focus.

Now, she is set to embark on a dental healthcare virtual journey with you!

Detail-oriented healthcare and insurance professional with extensive experience in insurance verification, claims processing, revenue cycle management, inpatient coordination, scheduling, and patient support services. Skilled in handling eligibility and benefits verification, authorizations, customer service, and administrative operations within
healthcare and virtual support environments. Possesses basic to semi-intermediate knowledge in social media management, including content posting, customer engagement, and online communication support. Proven ability to maintain accuracy, ensure compliance, and support efficient reimbursement and patient care processes.

Experienced Operations Support Analyst and U.S. Healthcare Customer Health Advocate with 11+ years of background in customer service, healthcare support, and B2B operations. Recently supported UnitedHealthcare (Optum) members as a Customer Health Advocate, handling high-volume patient inquiries, benefits guidance, and sensitive healthcare communications. Strong experience in fast-paced environments requiring phone-based support, documentation accuracy, and multi-system navigation.
Recently completed Clinovate Virtual Training for Medical Administrative Tasks (May 6, 2026) and obtained HIPAA Certification, strengthening capability for virtual medical administrative support roles including patient scheduling, phone handling, documentation, and confidential healthcare communication.

With over 15 years of dedicated experience in the healthcare industry as a Customer Service Representative, I bring a unique blend of administrative precision and high-level communication to your business. My career has been built on managing complex patient interactions, sensitive data, and fast-paced operational demands with unwavering accuracy.
As your Virtual Assistant, I don’t just handle tasks; I streamline your workflow. I specialize in bridging the gap between back-office administration and front-facing customer care, ensuring your operations run smoothly while maintaining the highest standards of professionalism.