Hi! I'm Brenda, a reliable Virtual Assistant with experience in healthcare support, customer service, reception, and administrative tasks.

I have experience handling prior authorizations, medical records, documentation, patient support, data entry, appointment coordination, and front desk operations while maintaining accuracy and confidentiality.

As a Customer Service Representative and Receptionist, I developed strong communication, problem-solving, and organizational skills by assisting customers and patients, managing inquiries, scheduling appointments, maintaining records, and coordinating with different teams.

I am proficient in Microsoft Office, Google Workspace, Zendesk, and Smartsheet. I also have basic skills in CapCut video editing, photo editing, and affiliate marketing, allowing me to support businesses with both administrative and creative tasks.

I am detail-oriented, dependable, a fast learner, and committed to delivering high-quality work. I am currently seeking a long-term remote opportunity where I can contribute my healthcare, customer service, and administrative experience while continuing to grow professionally.

I am a data-driven Revenue Cycle professional with over 6 years of professional experience spanning administrative operations, project coordination, and specialized healthcare administration.
Leveraging an analytical background in engineering, I help healthcare providers streamline their billing and administrative processes, improving turnaround time, reducing billing delays, and maximizing reimbursement so they can focus on patient care.
Currently specializing in medical billing and insurance verification, I expertly handle Medicare, Medicare Advantage, Medicaid, and Commercial plans.

Core Responsibilities:
• Patient demographics & insurance entry
• Insurance Benefits and Eligibility verification
• Claims submission and denial management
• EOB/ERA Payment posting
• Accounts receivable follow-ups
• Pre-authorization initiation and verification
• Medical billing workflow management
• Appeals and corrected claims processing

Systems Used:
Greenway Health(Intergy) | Athena | Waystar | Valant | NextGen Healthcare | Availity |Palmetto

Medical Specialties Supported:
Radiation Oncology Centers | Psychiatry & Family Services | Anesthesia Medical Groups | Diagnostic Imaging Providers | Private Medical Practices

Payer Supported:
Cigna | Select Health | UHC | Veterans Affairs | BCBS | Medicare | Medicaid | Anthem | Carelon

Systems Used:
Citrix | QNXT | TriZetto | Change Healthcare | Cotiviti | CCMS | VisionSuite | E-tracks | SHRPA

I am a dedicated professional with experience in customer service, healthcare support, and telemarketing outreach. My background includes assisting clients with healthcare coordination, conducting cold calls, and delivering clear, empathetic communication tailored to diverse audiences.

¡Hola!

Me llamo JL. Mucho gusto!
(My name is JL. Nice to meet you!)

I'm a PH & US Licensed Registered Nurse with 3+ years of hands-on hospital experience, now helping healthcare practices stay organized, efficient, and patient-focused through reliable virtual support.

What I can handle for your practice:
- Patient scheduling, intake, and follow-ups
- Insurance verification, referrals, and prior authorizations
- EMR/EHR documentation (Familiarity with Cerner, Practice Fusion, SimplePractice)
- Inbox & calendar management
- Medical scribing and real-time documentation
- Patient communication (calls, reminders, coordination)
- Admin support + healthcare workflow support

What makes me different:
- USRN + PH RN - strong clinical judgement (not just admin)
- 3+ years hospital experience (Med-Surg and Renal Intensive Care)
- Placed 8th in the Philippine Nursing Board Exam
- Detail-oriented, reliable, and proactive
- Understands real healthcare workflows—minimal ramp-up time

Tools I Use:
- EMR / EHR Systems (Familiar with AlayaCare, Cerner, Practice Fusion)
- Google Workspace | Microsoft 365
- Gmail | Google Calendar | Scheduling Systems
- Front
- Zoom | Slack
- Canva
- ChatGPT / AI Tools
- Social Media Platforms (basic content & posing)
- Actively learning and adapting to new healthcare and admin tools

Availability:
Open to full-time or part-time roles across US, UK, Australia time zones

If you need someone who understands both healthcare and admin — I’m ready to support your team.

Send me a message and let’s get started.

Hi! I’m Jiana, a results-driven Virtual Assistant with 5+ years of experience in sales, customer support, and healthcare operations.

I specialize in appointment setting, lead qualification, and outbound outreach, with hands-on experience handling high-volume calls, emails, and LinkedIn prospecting. I’ve worked with US-based clients and consistently helped generate qualified leads and booked meetings with decision-makers.

In my previous role as an SDR, I:

Conducted 150+ outbound touches daily (calls, email, LinkedIn)
Qualified leads based on buying intent and decision-making authority
Managed pipelines and tracked activities using HubSpot and Salesforce
Used Apollo and LinkedIn Sales Navigator for targeted prospecting

I also have experience in technical support (Tier 3) and worked in a HIPAA-compliant healthcare environment, ensuring data privacy and professional client handling.

I’m reliable, detail-oriented, and comfortable working in fast-paced environments with minimal supervision.

Core Skills:

Sales and Outreach

Cold Calling and Lead Generation
Appointment Setting
Lead Qualification<8efe80624d780eba0c6493ec45140364>Email and LinkedIn Outreach

CRM and Tools

HubSpot, Salesforce
Apollo, LinkedIn Sales Navigator
Zendesk

Admin and Support

Calendar and Inbox Management
Data Entry and Documentation
Customer Support

Healthcare VA

HIPAA Compliance
Patient and Client Coordination

Tools I use daily:
HubSpot, Salesforce, Apollo, LinkedIn Sales Navigator, Zendesk, Slack, Google Workspace, GoHighLevel

If you're looking for someone who can generate leads, book meetings, and support your sales pipeline, I’d love to help grow your business.

Accomplished healthcare professional with over 10 years of experience in Revenue Cycle Management (RCM), claims processing, and denial resolution. Proven track record in denial management, claims follow-up, and reimbursement optimization. Adept at analyzing claim denials, coordinating with payers and providers, and implementing solutions to reduce revenue leakage. Seeking a Denial Specialist role to leverage expertise in RCM and improve financial outcomes for healthcare organizations.

Customer Service Professional with 7+ years of experience in healthcare, telecommunications, electronics, and SaaS accounts (B2B). Proven expertise in billing, claims resolution, subscription management, and multichannel support (call, chat and email). Strong track record of delivering high customer satisfaction in high volume BPO environments.

* Too busy caring for patients to handle admin? I’ll take care of the support so you can focus on patient care.* Too busy caring for patients to handle admin? I’ll take care of the support so you can focus on patient care.* Overwhelmed with customer messages? I’ll manage your support while you grow your store.* Too much time spent on billing concerns? I resolve customer inquiries so you can focus on growth.* Drowning in customer support tickets? I handle billing, account, and technical inquiries for you.

Medical Biller | Revenue Cycle Support | Claims & Denial Management

Hi! I’m a Medical Biller with hands-on experience since 2020, supporting US-based clinics, private practices, and healthcare companies with accurate billing, clean claims, and consistent follow-ups.

I work closely with providers and office teams to ensure claims are submitted correctly, denials are resolved promptly, and payments are posted accurately while staying fully HIPAA compliant.

What I help with:
• End-to-end medical billing
• Insurance claim submission & follow-ups
• Denial management & appeal support
• Accounts receivable cleanup
• Payment posting & reconciliation

Payers: Medicare, Medicaid, Aetna, UHC, Cigna, Humana, BCBS, Anthem, Molina, Health Net

Systems: Tebra, Office Ally, ModMed, eClinicalWorks, Athenahealth

I’m detail-oriented, dependable, and easy to work with. My goal is simple: help your practice get paid correctly and on time.
View my resume here: -----------.com/yc3x6crm

I’m a Registered Medical Technologist and a certified drug test analyst, which means I actually understand the clinical side of your practice—not just the paperwork.

In my previous roles, I didn't just pick between scribing or doing admin; I did both at the same time. I’m used to a fast-paced environment where I’m documenting a patient encounter while simultaneously keeping an eye on the schedule and handling emails. If you’re looking to streamline your practice, hiring me is like getting a scribe and an office manager in one person.

Are you feeling overwhelmed by administrative tasks?

I help healthcare professionals streamline their daily operations by providing reliable, HIPAA-conscious virtual assistance. My goal is to reduce your administrative burden so you can focus on delivering quality patient care and growing your practice.

How I can support your practice:
>Calendar Management: I manage full schedules, resolve overlapping appointments, and ensure your day stays organized to prevent missed meetings. Reduced scheduling conflicts by up to 95% through proactive calendar organization and appointment monitoring.

>Appointment Scheduling: I handle patient bookings and verify availability to reduce delays and enhance patient flow. Achieved 98% scheduling accuracy, helping reduce delays and improve patient flow.

>;Email Management: I organize and manage your inbox to ensure no important communication is ever missed. Improved response efficiency by 90% ensuring urgent communications received timely attention.

>Medical Records Requests: I request and organize patient records so that all necessary documentation is ready when you need it. Reduced document retrieval delays by 85% through systematic tracking and follow-up.

>EHR/EMR Updates: I maintain patient records within your EHR/EMR system to ensure clinical and administrative information is accurate and efficient. Achieved 99% record accuracy through careful documentation and verification.

Tech-Savvy and Adaptable
I am proficient in the healthcare applications and platforms necessary to manage your operations effectively, including:
•EMR/EHR systems
•Telemedicine platforms
•Scheduling software
•Communication tools, including email and messaging apps

Let’s build a smoother, more efficient workflow for your healthcare business. I am eager to help you save time and eliminate daily hassles.

I am a Certified Healthcare Virtual Assistant (HVA) and Registered Medical Technologist with over 7 years of healthcare experience, currently supporting a U.S. optometry practice. I provide clinical, administrative, and revenue cycle support to improve workflow efficiency and deliver quality patient care.

My experience includes medical billing, insurance verification, claims processing and follow-up, denial management, payment posting, medication refills, prior authorizations, referral coordination, patient scheduling, contact lens order management, invoice processing, and medical scribing. I also prepare patient charts, review and summarize outside medical records and specialist reports, document clinical findings, and assist providers with accurate and efficient clinical documentation.

I regularly communicate with patients, pharmacies, insurance companies, healthcare providers, and specialists to coordinate care, resolve inquiries, and ensure timely follow-up. Additionally, I maintain organized tracking spreadsheets for claims, referrals, contact lens orders, invoices, patient balances, and other operational workflows using Apple Numbers, ensuring accurate documentation and efficient workflow management.

I am proficient in Eyefinity EHR/EPM, Availity, TriZetto, Zelis Payments, and Anagram. I take pride in being detail-oriented, dependable, adaptable, and resourceful, with a strong ability to learn new systems, solve problems, and continuously improve workflows to support both providers and patients.

CPA and experienced Bookkeeper with expertise in accounting, financial reporting, and QuickBooks Online, QB Desktop, XERO. | BIG 4 accounting firm experience| Manage different in industries especially Healthcare, dental, manufacturing, real estate, rental, commerce, logistics, ect.|

After years of working in fast-paced BPO environments supporting U.S.-based clients across healthcare, banking, and hospitality, I've made a deliberate shift toward focused, long-term virtual assistant and admin support work with small businesses and healthcare practices.

What you get with me is someone who genuinely wants to be part of your team long-term — not someone passing through. I'm reliable, detail-oriented, and experienced in keeping operations running smoothly from a remote setup.

What I can do for you:

* Answering and managing high-volume calls professionally
* Appointment scheduling, follow-ups, and calendar management
* Customer communication and documentation
* Insurance eligibility verification and claims support
* CRM documentation and accurate record keeping
* HIPAA-compliant data handling
* Email and administrative management
* Lead generation using Boolean search across Google, Google Maps, LinkedIn, plus Apollo for contact details and email sourcing.
* Posting rooms for rent in social media ( US location )
* Digital product creator.

Top Skills:

Eligibility & Benefits Verification | HIPAA Compliance | U.S. Healthcare Operations |Boolean search| Client Outreach | Digital Product Creator & Customer Service.

Open to: Virtual assistant, admin support, and customer service roles across digital products, healthcare, real estate, and small business.

Registered Nutritionist-Dietitian with 2 years of hospital experience in clinical documentation, health education, patient communication, and healthcare team coordination. Trained in Healthcare Administration, HIPAA and PIPEDA Compliance, US Medical Billing Basics, front-end Revenue Cycle Management awareness, and Trauma-Informed Care.

I can support healthcare providers with patient intake, appointment scheduling, calendar and email management, patient/provider communication, medical records organization, data entry, virtual consultation coordination, follow-ups, referral tracking, insurance eligibility and benefits verification, and prior authorization basics.

I am detail-oriented, organized, and mindful of patient confidentiality, data privacy, and professional communication. Available for full-time remote work and night shift schedules.