I am a Virtual Assistant with experience in customer support, sales, and project coordination. I have handled customer inquiries, email and chat support, order tracking, and customer issue resolution while ensuring a positive customer experience.

Dedicated customer success professional with 7+ years of experience delivering outstanding service and support across fintech, eCommerce, and SaaS industries. Known for building strong client relationships, resolving complex issues with care, and going the extra mile to ensure customer satisfaction. Skilled in leading teams, coaching peers, and improving processes to create smooth, positive experiences for every client. I’m passionate about helping businesses and their customers succeed through clear communication, empathy, and dependable service.

Sales professional with over 11 years of experience, including 6 years in remote B2B sales, outbound prospecting, lead generation, and account management. Currently serving as the Offline/Outbound Sales Manager at FlexiSpot, with expertise in cold calling, virtual sales, CRM systems, sales reporting, and administrative coordination. Proven ability to build strong client relationships, support business growth, and manage multiple priorities in a fully remote environment.

Results-driven Sales Manager with 6 years of solid experience in B2B sales, account management, and revenue growth across diverse industries. Proven track record in developing high-performing sales teams, building long-term client relationships, and executing strategic sales plans that consistently exceed targets. Skilled in identifying new business opportunities, managing enterprise accounts, and negotiating high-value contracts. Known for a data-driven approach, strong leadership, and the ability to motivate teams to deliver exceptional performance. Adept at pipeline management, forecasting, and cross-functional collaboration to achieve organizational goals.

Results-driven sales and operations professional with experience in banking, automotive sales, customer relationship management, team leadership, and social media marketing. I have over 7 years of experience in sales and customer handling, with strong skills in lead generation, content creation, online customer support, and team management.

I previously worked with Toyota Kidapawan City as a Marketing Professional, Group Sales Manager, Social Media Manager, and Caravan Operations Manager. I also currently work as a Relationship Sales Officer at EastWest Bank, assisting clients with banking products, loan inquiries, and customer relationship management.

I specialize in:

Social media marketing and content strategy
Customer relationship management
Lead generation and sales prospecting
Online customer response and follow-ups
Team leadership and staff coaching
Operations management and customer support
Sales content creation and brand awareness

I am highly adaptable, goal-oriented, and experienced in handling fast-paced work environments. I am passionate about helping businesses grow through strong customer engagement, organized operations, and effective digital communication.

Customer Relationship Management
Case Management
Account Management
Sales Lead Lists
Audio Editing
Voice Acting
Voice Recording
In-App Support
Customer Engagement
Event Management

Worked as a Premier Relationship Officer in Hsbc Ph that manage high net-worth clients for bank services. Costumer & Technical Support Representative with the no.1 Cable, Internet and Phone provider in US for 5 years & 1 year experience as a Social Media Manager

Hi! I'm Sofi, a reliable and proactive Virtual Assistant with 6+ years of experience in sales, customer service, and administrative support.

My background has taught me how to build strong client relationships, stay organized, and keep things running smoothly behind the scenes. Whether it's managing emails, handling customer inquiries, scheduling appointments, conducting lead generation, researching prospects, or providing sales support, I always make sure every task is completed with accuracy and attention to detail.

I'm comfortable using Google Workspace, Microsoft Office, Canva, Trello, Calendly, Mailchimp, MailerLite, Apollo, -----------, Meta Business Suite, and CRM systems. I also have experience with email outreach, lead research, social media support, and administrative tasks that help businesses save time and stay organized.

I believe in clear communication, taking initiative, and being someone my clients can count on. I'm a fast learner who enjoys adapting to new tools and processes, and I'm always looking for ways to add value to the team.

If you're looking for someone dependable, organized, and genuinely committed to helping your business grow, I'd love the opportunity to work with you.

I’m ready to help your business succeed.
for discovery call: -----------

Highly Adaptable Executive Assistant | EA | VA | PA

As a career shifter, I bring a fresh perspective, a strong work ethic, and a deep commitment to learning. I am highly trainable, feedback driven, and proactive. I work well independently while staying fully aligned with your priorities.

I am not just someone who gets tasks done. I think ahead, ask the right questions, and offer thoughtful suggestions when I see ways to make things better. Whether you need an Executive Assistant, Virtual Assistant, or Personal Assistant, I can confidently support you across multiple roles with efficiency and care.

My main goal is to help you create a healthy balance between your career and personal life. I step in so you can focus on what matters most, knowing everything is being handled with clarity, organization, and a high level of professionalism.

Let’s make your day to day smoother, simpler, and more manageable.

I am an Account Manager and Client Success Professional with 8+ years of experience supporting international clients in the travel, hospitality, and customer service industries.

My expertise includes account management, customer success, lead generation, CRM management, travel operations, quality assurance, and sales support. I have managed 50+ client accounts, conducted onboarding and software demonstrations, maintained 95% customer satisfaction ratings, reduced operational errors by 20%, and helped grow customer acquisition by 30%.

I am experienced with HubSpot, Salesforce, Microsoft Office, Trello, travel reservation systems, and customer support platforms. My background combines strong relationship-building skills with operational excellence, allowing me to help businesses improve customer retention, streamline workflows, and drive growth.

I am highly organized, detail-oriented, and committed to delivering outstanding results while maintaining clear and professional communication. Whether supporting clients, managing accounts, coordinating operations, or assisting with business development, I bring reliability, professionalism, and a strong focus on customer success.

I am a customer-focused professional with over 8 years of experience across financial services, retail management, and business operations. I have built my career around one core strength: making clients feel heard, supported, and confident in every interaction. From advising bank clients on financial products at BDO Life, to managing relationships at UnionBank, to leading a team of 50-70 staff at SM Retail, and overseeing end-to-end client communications as an Operations Manager, every role I have held has been rooted in people and service.

My background gives me a unique edge in customer success and support. I know how to handle high-volume interactions, resolve concerns under pressure, retain clients, and identify opportunities to upsell without being pushy. I am comfortable with CRM platforms like HubSpot and GoHighLevel, and I work confidently across tools like Shopify, Zapier, Slack, and Google Workspace. I bring both the people skills and the operational discipline that remote client-facing roles demand.

I am currently transitioning into the virtual space as a Customer Service and Customer Success VA, combining years of real-world client experience with a growing toolkit in AI, automation, and e-commerce. I am not starting over; I am bringing everything I have learned into a remote-first environment where those skills create real value for business owners and their teams.

If you are looking for a reliable, client-focused VA who genuinely cares about the customer experience behind your brand, I would love to connect and explore how I can support your business.

Certified Google Project Manager with 8+ years of experience in the BPO, Virtual Assistant, Human Resources, and Business Operations sectors. Skilled in project coordination, data analytics, HR processes, customer relationship management, and executive support. Proven ability to streamline operations, analyze data for informed decision-making, manage stakeholder relationships, and drive business results. Adaptable, detail-oriented, and passionate about contributing to high-performing teams in dynamic and remote work environments.

I help clients get things done and keep projects moving, whether it’s managing accounts, delivering great customer service, solving problems before they grow, or just making sure nothing falls through the cracks. Clear communication, quick thinking, and keeping clients happy are my jam.

Customer Success Manager with 6 years of experience in customer service, client relationship management, and customer success. For the past 2 years, I've partnered with customers to ensure successful onboarding, resolve complex issues, improve customer satisfaction, and build long-term relationships that drive retention.

I have experience working with cross-functional teams, managing customer accounts, maintaining CRM records, and providing support through email, chat, and virtual meetings. I'm passionate about delivering exceptional customer experiences while helping businesses build loyal, long-term customers.

I'm known for being proactive, detail-oriented, adaptable, and an excellent communicator. I enjoy solving problems, improving processes, and creating positive experiences for every customer interaction.

I'm currently seeking a long-term remote opportunity in Customer Success, Client Success, Account Management, or SaaS where I can continue helping customers succeed while contributing to business growth.

I am a hard-working professional with almost 2 years of experience in customer service, social media, and pharmacy work. I focus on clear communication and keeping things organized to help businesses run smoothly. I have a patient-focused mindset and pay close attention to the small details in every task I do.
- How I Can Help
Social Media: I can plan your posts, create graphics using Canva, and write captions to help more people see your brand.
Customer Support: I have experience answering calls and messages, solving customer problems, and making sure clients are happy.
Office & Admin Tasks: I am good at keeping records updated, tracking inventory, and using tools like Trello or Notion to stay on top of work.
Cold Calling: I have worked as a real estate cold caller for the US, where I talked to property owners and found new leads.
- Tools I Use
Design & Video: Canva and CapCut.
Office: Google Workspace (Docs, Sheets) and Microsoft Office.
Communication: Slack, Zoom, and Microsoft Teams.
- Work Setup
I work from a quiet home office with a fast and reliable internet connection (100 Mbps). I am happy to work night shifts and can follow US (EST/PST) or GMT time zones.