CompTIA A+ certified IT professional with over 9 years of experience in high-pressure, technical environments. I specialize in Tier 1 technical support, CMS data integrity, and remote troubleshooting. I have a proven track record of maintaining 99.9% accuracy in data management and financial reconciliation. My technical toolkit includes expert-level proficiency in Windows 10/11, Microsoft Office 365, Google Suite, Active Directory, Python, SQL, and C++. I am highly organized, dedicated, and seeking a work-from-home role to provide high-quality service to global clients.

I'm a dedicated Virtual Assistant with experience in administrative support, IT support, customer service, email handling, Microsoft Office, Google Workspace, and Canva. I enjoy helping businesses save time and keep daily operations running smoothly.

Recent Computer Engineering graduate with a solid understanding of
computer science fundamentals and practical skills in programming and
hardware systems. Eager to apply knowledge learned to solve real-world
problems. Collaborative team player with strong problem-solving abilities
and a passion for learning. Seeking an opportunity to contribute to
innovative projects and continue to grow in the field of technology.

8 years of experience in Administrative, Accounting and Bookkeeping, Marketing, Data Entry, IT, Sales, and Project Support.

Detail-oriented IT Project Coordinator with over two years of experience managing infrastructure projects in global enterprise environments. Recently transitioned to a leadership role in UNIX operations, focusing on currency and compliance activities and incident resolution. Skilled in stakeholder coordination, documentation, and ITIL-based service delivery.

In addition to my IT background, I have over two years of experience as a Mortgage Loans Processor supporting an Australian mortgage broker. I handled end-to-end loan processing; from application through to settlement, ensuring all documentation, deadlines, and compliance requirements were met. This role strengthened my attention to detail, client communication, and ability to work independently in a fast-paced, deadline-driven environment.

An IT support specialists that provide organizations with information technology support to optimize operational efficiency. Our duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems. And also be required to provide IT support to customers.

Proficient with Customer Relationship Management
Basic to Intermediate skills in MS office (Word, Excel, PowerPoint, OneNote, Outlook)
Ability to give constructive feedback and criticisms
Proficient at Client Retention, Analyzation
Ability to accept feedback with grace
Excellent written (grammar, spelling and punctuation) and verbal communication skills

Detail-oriented IT Support Specialist with hands-on internship experience providing technical support for hardware, software, printers, and network-related issues for over 40 end users. Skilled in troubleshooting Windows systems, workstation setup, LAN connectivity, incident documentation, and user assistance. Experienced in maintaining shared resources, resolving technical concerns, and supporting daily IT operations. Eager to apply strong problem-solving, communication, and technical support skills in an entry-level IT role.

I bring a decade of experience in administrative support and IT services, combining technical expertise with strong analytical skills. My background as a certified Computer Systems Servicing professional has equipped me to tackle diverse challenges effectively. I have successfully assisted local government units and educational institutions by streamlining operations and enhancing technology use. Known for my detail-oriented approach and collaborative spirit, I excel in creating efficient solutions that meet client needs. Whether you're seeking IT support, training, or administrative assistance, I am committed to delivering high-quality results tailored to your goals. Let's discuss how I can support your project and contribute to your success.

Results-driven IT Manager with 18 years of experience leading infrastructure, systems, and support teams to deliver secure, reliable, and scalable technology solutions. Proven track record in IT operations management, project management, vendor management, stakeholder management, and process improvement. Adept at aligning technology initiatives with business objectives, optimizing costs, and improving service delivery. Strong leader with hands-on technical expertise and a collaborative, customer-focused approach.

I am an Administrative & Operations Support Specialist with over 8 years of professional experience supporting business operations, help desk teams, and administrative functions in the BPO/MSP industry.

Throughout my career, I have developed strong skills in workflow coordination, ticket management, documentation, reporting, calendar and email management, and client communication. I am experienced in monitoring KPIs, preparing performance reports, coordinating with cross-functional teams, and ensuring smooth day-to-day operations while maintaining excellent service standards.

I am proficient in Microsoft 365, Outlook, Excel, Teams, Google Workspace, Autotask, Syncro, TeamViewer, Remote Desktop Manager, Microsip, Zoom, Canva, and other productivity tools. I am highly organized, detail-oriented, and able to work independently in remote environments while meeting deadlines and handling multiple priorities.

I am committed to delivering reliable administrative support, improving operational efficiency, and providing excellent customer service. I am eager to contribute my experience and become a valuable member of a growing team.

I love my work as an IT and also love to design graphic visuals like emails, illustration making, layout design, etc.

Help Desk Technician / IT Support | CompTIA A+ | AZ-900 | Fortinet Certified Fundamentals in Cybersecurity |Fortinet Certified Associate in Cybersecurity | Cisco Networking Academy - Computer Hardware Basics | Cisco Networking Academy - IT Customer Support Basics
- Active Directory, Entra ID, Microsoft Office 365, Exchange, Sharepoint, Outlook, Password resets, Group Policies, User Account Creation

Social Media Manager / Graphics Designer - 2 Years and 3 Months
- Go High Level, Cloud Campaign, Canva, Capcut, ChatGPT, Gemini

I am a dedicated and reliable Virtual Assistant with solid experience in scheduling, operations coordination, and IT support. I've worked with international clients in the UK and Middle East, handling tasks such as calendar management, data entry, client communication, and basic technical support using tools like MS Office, Zoom, and MS Teams.
I am detail-oriented, adaptable, and committed to delivering quality work on time. I am available to start immediately and eager to bring my skills to support your business operations.