Information Technology graduate with hands-on experience in IT support, including troubleshooting hardware and software issues, system maintenance, and user assistance. Skilled in installing, configuring, and updating systems, as well as managing IT assets and routine backups.

Also knowledgeable in web development using C#, ASP.NET, Bootstrap, HTML and CSS, enabling me to assist with both technical support and web-related tasks. While new to virtual assistance, I am highly adaptable, detail-oriented, and committed to delivering reliable and efficient support.

As an IT graduate, I've specialized in property management, expertly
leveraging technology to streamline operations. I have deep, hands-on
experience with AppFolio and PropertyWare, using these platforms to
manage everything from financial reporting and maintenance workflows to
tenant communications and owner portals. My focus is on creating
efficient systems, ensuring data accuracy, and using these tools to
improve both service and portfolio performance. I bridge technical
knowledge with practical property management to deliver organized,
reliable, and tech-driven results.

Results-driven for being responsible for managing and maintaining an organization's computer
systems, software, and networks over for 6 years of progressive experience in IT operations, specializing in
processing and system monitoring. Proven ability to manage shift operations and ensure timely execution of
batch jobs with minimal errors. Adept at troubleshooting and process optimization.

Hi! I help brands grow their TikTok Shop through affiliate creators and content marketing.
I generated 120K+ sales with my clothing brand.
If anyone needs help scaling their TikTok store, feel free to message me.

Customer-focused Support Specialist with strong experience in customer service, technical troubleshooting, and remote operations. Skilled in handling phone, email, chat, and ticket-based support while maintaining high service standards and meeting SLAs.

Experienced in assisting customers with product selection, orders, returns, bookings, cancellations, refunds, and payment inquiries. Adept at resolving escalations, urgent roadside cases, and coordinating with cross-functional teams to ensure smooth issue resolution.

Technically proficient in remote PC diagnostics, system optimization, telematics troubleshooting, and resolving access-related issues. Highly detail-oriented with accurate CRM documentation, strong administrative skills, and strict adherence to company and security policies.

Recognized for professionalism, problem-solving ability, upselling skills, and delivering consistent, high-level customer satisfaction in fast-paced remote environments.

Results-driven IT System and Network Engineer with 7 years of expertise deploying and maintaining LAN and -----------dicated technology professional with strong track record of accurately conducting system repairs andtroubleshooting. Offering exemplary planning, project management and communication talents.

3 years in Customer Service | 3+ years in IT Support role

Experience and tech-savvy. IT Specialist and Technical Support Professional for various desktop hardware, software, office equipment and network devices. Providing an always on - call IT services delivery for several clients. Flexible and with an always-ready-to-go attitude when it comes to work, with genuine sense of responsibility, fairness, and self-assurance, can be a reliable and an independent worker with high level of enthusiasm and dedication in various areas of expertise which includes:

Technical Skills
-Expertise in Operating Systems such as Windows, Windows Server, Linux.
-Installing and configuring the peripherals, components and drivers – TCP,UDP, RDP
-Installing software and application to user standards
-Advance knowledge with OS and software troubleshooting: registry, services.
-Basic Networking, Routing, Firewall – DHCP, DNS
-Exposure to SCCM deployments and configuration/troubleshooting
-Experience with I----------- and Problem, Asset Management ITSM
-Remote support: RDP, SCCM Remote Viewer, TeamViewer, Any desk
-Advanced Printer Management and Deployment
-Knowledge in Domain, Active Directory and LDAP operation support
-SharePoint and OneDrive for Business Integration
-Exposure to Network configurations and installations
-Have knowledge in Virtualization: VMware, VMware ESXI, Hyper-V
-Knowledge in different POS system
-Knowledge in File Transfer Protocol, NAS, VPN
-Knowledge in Office 365, Microsoft Azure
-Knowledge in Google Workspace, MS Exchange, cPanel
-Knowledge in CCTV

Graduate of Information Technology, Tech Savvy, Learns Quickly

A Computer Science graduate with experience in software quality assurance, IT support, and manual validation processes.

Proficient in test case creation, regression testing, smoke testing, sanity testing, and defect tracking using Jira and Zephyr Scale. Strong attention to detail with the ability to ensure system quality and provide effective technical support.

CRM & Dialer Systems:
Proficient in Podio, ReadyMode, Enzo, CallTools, and JustCall for lead management, outbound calling, appointment scheduling, and maintaining accurate CRM records.
Lead Generation & Appointment Setting:
Experienced in conducting 300–400+ outbound calls daily, qualifying prospects, generating motivated seller leads, handling objections, and scheduling appointments for acquisition specialists.
Communication & Client Engagement:
Strong verbal and written English communication skills with proven experience in cold calling, rapport building, consultative conversations, and customer relationship management.
Sales & Prospect Qualification:
Skilled in identifying customer needs, uncovering motivations, qualifying leads based on specific criteria, and maintaining high-quality interactions in fast-paced, target-driven environments.
Technical Skills:
Proficient in Microsoft Office (Word, Excel, PowerPoint), Canva, Adobe Photoshop, Adobe Illustrator, computer troubleshooting, networking, and general IT support.
Adaptability & Professionalism:
Highly coachable, goal-oriented, dependable, and able to adapt quickly to new tools, processes, and remote work environments while consistently meeting performance targets.

? Core competencies:
? Communication, integrity, adaptability, planning and organizing, and minimal supervision.
? Experience in HW/SW troubleshooting and solutions on different types of I/O devices.
? Experience in different types of networks (LAN, WAN, WLAN)
? Good understanding of the TCP/IP environment.
? Familiarity with network protocols such as-----------, DNS, DHCP, VPN, VLAN, and FTP
? Firewall and Security:
? Experience in Sophos
? Familiar with Cisco Meraki MX60 & N215 and Asus Router
? Experience in VoIP System:
? Administration on predictive
dialer servers (V-----------, GOautodial, Ameyo CRM, DHRISTI)
? Softphone management (Eyebeam, X-Lite, Zoiper, 3CXPHONE)
? Hardphone (speedytel)
? Linux Platform:
? Working knowledge of CentOS, openSUSE, and Ubuntu
? Able to execute a bash session
on the terminal or via PUTTY/KITTY
? Windows Platform:

I have a solid background in IT support, system administration, and web management, with experience working for MSP companies and as a Remote Assistant IT Admin at CTI Australia. I’ve managed servers, networks, cloud platforms, and WordPress websites, while providing technical support and system optimization for clients.
Alongside IT, I bring 1–2 years of e-commerce experience managing Shopify and Amazon listings—optimizing keywords, images, and descriptions, and handling copyright infringement reporting to protect brands.
More recently, I’ve been growing my skills in digital marketing automation, especially with GoHighLevel (GHL). At a junior level (2–4 months), I’ve set up workflows, CRM pipelines, email/SMS campaigns, and funnel pages, supported by content creation in Photoshop and Canva.
This mix of IT expertise, e-commerce management, and marketing automation allows me to support businesses in technical operations, online store management, and digital marketing workflows.
Key Skills:


Networking & Servers – VPN, firewalls, load balancers, Windows & Linux servers, VMware, Hyper-V


Cloud & SaaS – Google Workspace, Office365, DigitalOcean


Web Management – WordPress development, optimization & maintenance


E-Commerce – Shopify & Amazon listings, keyword optimization, content updates, infringement reporting


GoHighLevel (GHL) – junior-level workflows, pipelines, automation, funnels & reporting


Content Creation – graphics, creatives, branded materials (Photoshop/Canva)


Remote Tools – TeamViewer, AnyDesk, ScreenConnect

I'm a graduate of Computer Science and knowledgeable in building websites using HTML, CSS, and Javascript. More than willing to undergo training if needed for the role to expand my skillset and experience.

Technical Support Supervisor and IT Support Professional with several years of experiencedelivering L1/L2 technical support, system administration, Identity and Access Management(IAM), and endpoint/infrastructure support in enterprise environments. Proven expertise inMicrosoft 365, Microsoft Entra ID, Microsoft Intune, Active Directory, Windows Server, andMicrosoft SQL Server, with a strong track record of resolving complex technical issues whilemaintaining SLA compliance and high customer satisfaction.Experienced in full user lifecycle management, including provisioning and de-provisioning,access control, Multi-Factor Authentication (MFA), and endpoint security enforcement.Recognized for strong problem-solving abilities, technical leadership, and effective escalationmanagement in fast-paced, SLA-driven environments.