I am an HVAC Technical Specialist, former seafarer, and current Juris Doctor (Law) student with a diverse professional background in customer service, technical support, and business operations. My experiences have taught me discipline, adaptability, professionalism, and the ability to perform effectively in fast-paced and high-pressure environments.
As an HVAC Technical Specialist, I have developed hands-on experience in air conditioning installation, preventive maintenance, troubleshooting, diagnostics, and repair services. This role strengthened my technical expertise, problem-solving skills, attention to detail, and commitment to delivering quality service and customer satisfaction.
In the BPO industry, I worked as a Technical Support Representative at Concentrix, where I assisted customers with troubleshooting and resolving technical concerns. I also worked as a Customer Service Representative at Teleperformance under the Telstra account in Manila, handling customer inquiries and support concerns as a Level 2 Customer Support Representative. In addition, I further developed my customer service, communication, and problem-solving skills through my experience with VXI Davao.
My time as a Marine Engineer and seafarer strengthened my teamwork, leadership, adaptability, and ability to work efficiently with people from different cultures and backgrounds while operating in demanding and high-pressure environments.
Meanwhile, my legal studies as a Juris Doctor student have enhanced my research abilities, analytical thinking, attention to detail, and capacity to handle sensitive information with professionalism, accuracy, and confidentiality.
I am highly adaptable, quick to learn new systems and processes, and committed to delivering quality work. Whether it involves customer support, technical troubleshooting, administrative tasks, legal research, documentation, project coordination, or business operations, I approach every task with dedication and a results-oriented mindset.
I am seeking long-term opportunities where I can contribute my skills, continue growing professionally, and become a reliable partner in helping businesses achieve success.
HVAC Technical Specialist | Marine Engineer & Former Seafarer | Juris Doctor Student | Aspiring Legal Assistant | Technical Support Specialist | Customer Service Professional | Billing Specialist
Experience: Less than 6 months
Technical Support Representative with experience troubleshooting internet connectivity issues, routers, modems, and home networking devices. Skilled in diagnosing technical problems, guiding customers through step-by-step resolutions, and ensuring a positive customer experience. Experienced in handling Level 2 support escalations, identifying obsolete or outdated devices, and recommending suitable upgrades and replacement solutions based on customer needs. Strong background in customer service, technical communication, problem-solving, and upselling while maintaining high customer satisfaction.
Experience: 1 - 2 years
Worked as a Travel Specialist handling flight and hotel reservations, booking modifications, cancellations, refunds, and travel inquiries. Skilled in customer service, problem resolution, and managing customer concerns in a fast-paced environment.
Experience: 1 - 2 years
Experienced in handling billing inquiries, account reviews, payment arrangements, billing disputes, and account adjustments for telecommunications customers. Skilled in explaining charges, resolving account concerns, and providing excellent customer service through phone and chat support.
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