Leoazaldy
Customer Support Specialist | CRM Support | Technical Troubleshooting | 10+ Year
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $8.26/hour ($1,000.00/month)
Associates degree
Last Active
July 20th, 2026 (2 days ago)
Member Since
March 24th, 2020
Profile Description
Experienced Customer Support Specialist with 10 years of success in customer service, technical support, and e-commerce operations across multiple industries, including telecommunications, banking, and education.
Experienced in various CRM platforms, with a strong IT foundation and hands-on experience using AI to improve task organization, speed up workflows, and deliver faster, more efficient customer support.
I help businesses turn customer concerns into positive customer experiences.
Top Skills
Customer Support
Experience: 5 - 10 years
Handled customer concerns across multiple industries, including telecommunications, banking, e-commerce, and education, with focus on clear communication, issue resolution, and positive customer experience.
Customer Support » Technical Support
Experience: 2 - 5 years
Provided technical support for customer-facing platforms by troubleshooting account issues, system errors, access concerns, and platform navigation problems through tickets, chat, and calls.
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Handled inbound and outbound customer calls in English, assisted with account concerns, service questions, troubleshooting, and follow-ups while maintaining a professional and calm communication style.
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
Managed customer inquiries through email and ticketing systems, providing clear responses, accurate updates, issue documentation, and timely follow-ups until concerns were resolved.
Customer Support » Chat Support
Experience: 2 - 5 years
Assisted customers through live chat by answering questions, resolving concerns, providing step-by-step guidance, and maintaining fast, professional, and friendly communication.
Office and Administration » Data Entry
Experience: 2 - 5 years
Performed accurate data entry, record updates, customer information checks, and documentation tasks while maintaining attention to detail and organized workflow.
Office and Administration » Administrative Support
Experience: 1 - 2 years
Supported daily admin tasks such as organizing records, updating schedules, managing support information, tracking requests, and assisting with operational follow-ups.
Marketing » Appointment Setting » Calendly
Experience: 1 - 2 years
Assisted with basic appointment setting tasks, including scheduling, confirming availability, sending reminders, and updating appointment details when needed.
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Pablo, Laguna
- Tests Taken
- IQ
- Score: 126
- DISC
- Dominance: 29%
- Influence: 28%
- Steadiness: 11%
- Compliance: 32%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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