Customer Service | Sales | Lead Generation | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

June 29th, 2026 (2 days ago)

Member Since

June 1st, 2024

Profile Description

Hi! I'm Brenda, a Customer Service and Sales Specialist with over 8 years of experience in the BPO industry, providing excellent customer support, sales assistance, and account management.

I have extensive experience handling inbound and outbound calls, assisting customers with inquiries, resolving concerns, promoting products and services, processing orders, and building strong customer relationships. I am skilled in delivering excellent customer service, managing high call volumes, achieving sales targets, and ensuring customer satisfaction through professionalism, empathy, and effective communication.

Services I Offer:
• Customer Support (Phone, Email, Chat)
• Sales & Upselling
• Lead Generation
• Account Management
• Order Processing
• Data Entry & Documentation
• Customer Retention & Complaint Resolution

Tools:
• CRM Systems
• Microsoft Office
• Google Workspace
• Dialer Systems
• Ticketing Systems
• Communication Platforms

Core Skills:
• Customer Service Excellence
• Sales & Upselling
• Lead Generation
• Communication & Active Listening
• Problem Solving
• Negotiation Skills
• Attention to Detail
• Time Management
• Relationship Building

I am dependable, organized, detail-oriented, and committed to delivering high-quality support while helping businesses improve customer satisfaction, strengthen client relationships, and drive sales growth.