I am a Certified Healthcare Virtual Assistant (HVA) and Registered Medical Technologist with over 7 years of healthcare experience, currently supporting a U.S. optometry practice. I provide clinical, administrative, and revenue cycle support to improve workflow efficiency and deliver quality patient care.
My experience includes medical billing, insurance verification, claims processing and follow-up, denial management, payment posting, medication refills, prior authorizations, referral coordination, patient scheduling, contact lens order management, invoice processing, and medical scribing. I also prepare patient charts, review and summarize outside medical records and specialist reports, document clinical findings, and assist providers with accurate and efficient clinical documentation.
I regularly communicate with patients, pharmacies, insurance companies, healthcare providers, and specialists to coordinate care, resolve inquiries, and ensure timely follow-up. Additionally, I maintain organized tracking spreadsheets for claims, referrals, contact lens orders, invoices, patient balances, and other operational workflows using Apple Numbers, ensuring accurate documentation and efficient workflow management.
I am proficient in Eyefinity EHR/EPM, Availity, TriZetto, Zelis Payments, and Anagram. I take pride in being detail-oriented, dependable, adaptable, and resourceful, with a strong ability to learn new systems, solve problems, and continuously improve workflows to support both providers and patients.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience supporting revenue cycle operations, including insurance verification, claims follow-up, denial management, payment posting, and accounts receivable.
Experience: Less than 6 months
Experience: 1 - 2 years
I have experience in accounts receivable, handling billing, posting payments, reconciling accounts, and following up on outstanding balances to ensure accurate and timely collections.
Experience: 1 - 2 years
Experience reviewing, processing, tracking, and following up on insurance claims to ensure timely reimbursement.
Experience: 1 - 2 years
Experience: 1 - 2 years
I have experience in insurance verification, including checking patient eligibility, confirming coverage and benefits, and ensuring accurate information for billing and claims processing.
Experience: 1 - 2 years
Proficient in Eyefinity EHR/EPM for patient documentation, scheduling, billing, and practice management.
Experience: 1 - 2 years
Experience reviewing claim denials, researching payer requirements, and assisting with claim resolution and follow-up.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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