Hire top-tier Capacity Planning experts

An accomplished Contact Centre Manager with an extensive background in service Delivery, Workforce and Capacity Planning, Training and Talent Development, and Process Improvement.A 13-year BPO veteran driving business results and maximizing profitability through the delivery of exceptional product quality and service and prudent management of people, technology, and processes. Proven ability to manage budgets; align technology strategy with corporate strategy; set busines

• Responsible for forecasting, planning and execution of production orders for the related products (New / Existing and Phase-out products) • Following up for material shortages with HQ to fulfil production orders • Monitoring output trend, work in collaboration with production to pull-in/push out orders when required • Review backlog and new orders; provide delivery commitments to HQ customer service • Recommend and maintain optimal inventory levels at various stages in the supply chain in

CUSTOMER SERVICE REPRESENTATIVE (FRONTLINE AGENT) - 3 YRS: Phone, Chat, and Email Trained; NPS, CSAT, and Resolution Driver; 65 - 70 WPM; English Mastery - Advanced; AHT-conscious, Chat up to push 3; Resourceful and a problem-solver; Flexible and a fast-learner; Great attention to detail as seen on my DISC style; I do not tolerate rudeness to customers and colleaguesCUSTOMER SERVICE MANAGER (OPERATIONS & PERFORMANCE DEVELOPME

A high-caliber individual who possessed exceptionalqualities in terms of Sales Growth Planning, Social MediaMarketing, Executive Recruitment, Corporate ContentWriting, Marketing Leadership &; Pro-Counseling.TECH SKILLS:Customer Relations ManagementApplicant Tracking SystemFile Management OrderMicrosoft OfficeGoogle Sheet AutomationAI Site AssociationNew Software Computer ProgramInt’l Language CommunicationE X P E R I E

I am a versatile and highly experienced professional specializing in e-commerce management, customer support, and social media strategies. With a proven track record of success across various roles, I have honed my skills in Shopify store management, customer satisfaction, order fulfillment, and social media engagement. Here’s a comprehensive overview of my work experience and the key responsibilities I’ve handled in each role:Shopify Virtual AssistantRole Overview: As a Shopify VA, I have assis

I am a 35-year-old professional with a distinguished academic background, having graduated in 2012 with a degree in Office Administration. Over the past decade, I have garnered extensive experience within the Business Process Outsourcing (BPO) sector, assuming various roles ranging from Customer Service Representative to Chat Support and Team Leader. My tenure in the BPO industry has afforded me invaluable exposure to a diverse array of customer service domains, including techni

Recently, I have worked as a Transactions Coordinator and a Social Media Marketing Assistant in a Real Estate company (home-based) which challenged me to meet deadlines and keep errors to a minimum while maintaining speed.I prepare Real Estate documents for Listing, Purchase and Lease both representing the landlord and/or tenants. I also input information for listing in MLS from Incomplete phase to Active, OP or Pending up to Closing. Prior to working home-based, I have experience a

I have been working in Supply Chain, Operation,Sales & Marketing for more than 10 years. I do market research, sourcing,procurement, negotiation and pricing politics.If you need someone to find products for you,manage your stock, help with pricing and negotiate or contact potentialpartners I might be the right person for you!In addition to my corporate experience, I haveworked with multiple manufacturers, traders, distributors in differentindustry.

Hi!I am a seasoned professional in social media and marketing, specializing in project management, brand management, content management, and customer relationship management. With a robust background in social media marketing, content planning, copywriting, and graphic design, I have honed my skills through diverse roles such as freelance social media manager, events and sales manager, and customer service representative. Holding a degree in Marketing Management and certi

I am currently a Service Delivery Manager and have extensive 13 years of experience in IT industry from Development to Operations role.My value proposition as one of the Global DevOps Institute Ambassadors is that I understand the end-to-end value stream flow. I can design, build and implement processes, kanban board and facilitate meeting in handling users stories and tickets in line with the overall strategies of our customers.As an experienced Service Delivery Manager,