Virginia
Workforce Management Analyst | WFM | Forecasting | Capacity Planning
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.07/hour ($1,363.65/month)
High school diploma
Last Active
July 1st, 2026 (4 days ago)
Member Since
September 10th, 2025
Profile Description
10+
Years WFM
8
Accounts managed
±10%
Forecast accuracy
2024
Analyst of the Year
Professional summary
I am a Workforce Management Analyst with 10+ years of experience in forecasting, capacity planning, scheduling, real-time management, and performance reporting — primarily supporting US Healthcare accounts in the BPO industry. I have managed workforce planning across multiple concurrent accounts, consistently delivering forecast accuracy within ±10% variance and maintaining 80/20 to 90/30 service level targets. I am proficient in Verint, with working knowledge of Aspect WFM and Genesys Cloud, and I use Advanced Excel daily for forecasting, reporting, and data analysis. I was recognized as WFM Planning Analyst of the Year at Carenet Health in December 2024 — an award that reflects both technical output and cross-functional collaboration. I am fully remote-ready, highly detail-oriented, and available immediately for full-time or part-time remote work. I work well with US-based clients and am comfortable with US business hours.
Top Skills
Office and Administration » Calendar Management » Scheduling
Experience: 10+ years
Expert in designing agent schedules and facilitating shift bids to balance operational demand with employee preferences.
Project Management » Capacity Planning
Experience: 10+ years
10+ years experience analyzing historical data and trends to build accurate forecasts for call volumes and staffing needs.
Project Management » Forecasting
Experience: 10+ years
10+ years experience analyzing historical data and trends to build accurate forecasts for call volumes and staffing needs.
Other Skills
Office and Administration » Microsoft Excel
Experience: 10+ years
Strong with formulas, pivot tables, lookups, and automation for reporting and data modeling.
Office and Administration » Data analysis
Experience: Less than 6 months
Proven ability to identify performance gaps and provide data-driven recommendations.
Project Management » Process Mapping
Experience: 2 - 5 years
Develops SOPs, workflows, and optimization processes to streamline operations.
Office and Administration » Client Relationship Management
Experience: 5 - 10 years
Strong background in presenting forecasts, explaining variances, and handling escalations.
Office and Administration » Critical Thinking
Experience: 10+ years
Ability to quickly assess issues, find solutions, and support data-driven decisions.
Office and Administration » Microsoft Outlook
Experience: 10+ years
Proficient in preparing presentations, business reports, and executive summaries.
Office and Administration » Problem Solving
Experience: 10+ years
Ability to quickly assess issues, find solutions, and support data-driven decisions.
Office and Administration » Data analysis » Data Visualization
Experience: 5 - 10 years
Skilled in building interactive dashboards for business reviews and operational insights.
Basic Information
- Age
- 45
- Gender
- Female
- Website
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- Address
- Tests Taken
- DISC
- Dominance: 44%
- Influence: 34%
- Steadiness: 17%
- Compliance: 5%
- Government ID
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“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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