Results-driven professional with nine years of experience in software development, three years as a Scrum Master and two years as a Project Manager. Demonstrated expertise in project management, overseeing diverse applications including chatbots and RPA. Proficient in agile methodologies, driving transparency, collaboration, and timely project delivery. Certified in PSM1 and ICP ATF, adept at facilitating agile practices and leading teams to success. Recognized for exceptional organizational skills and risk management. Passionate about optimizing processes and delivering value to stakeholders.

Working in IT Field for 10 years and pursuing career as Project Manager and/or Scrum Master.
Experienced working in Bank and Financial Institution Industries and Clinical and Health.
Experienced working remotely for US, AU and PH Based Clients

I’m a Project Manager with 6 years of experience and a GoHighLevel Systems Coordinator with 3 years of hands-on experience in CRM management, workflow automation, pipeline setup, lead nurturing, funnels, websites, and digital marketing. I help businesses build streamlined, high-converting systems that improve operations, strengthen client communication, and support business growth.

My experience with GoHighLevel includes CRM setup and optimization, workflow and campaign automation, sales pipeline and opportunity management, lead tracking, email and SMS follow-up sequences, calendar and appointment booking setup, forms, surveys, quiz forms, funnel and landing page creation, website building, contract and payment integration, and online course setup. I also support lead generation through LinkedIn outreach, paid ads, pixel tracking, reporting, and analytics.

In addition, I work as a Social Media Manager, handling content calendars, audience engagement, campaign support, and performance tracking. I also create marketing videos, promotional graphics, branded images, and presentations using AI tools to streamline production, improve efficiency, and deliver quality results faster. As an all-in-one support professional, I combine systems, marketing, automation, and project coordination to help businesses stay organized, save time, and scale more efficiently.


Project Manager | Scrum Master
Skyride Mobile App Solution Company
Dauis, Bohol, Philippines

2016 - 2025 | Project Manager & Scrum Master
- Functioned as team leader overseeing cross-functional teams (systems, front-end, back-end, design, databases) from conception to delivery, applying Agile/Scrum practices to achieve milestones.
- Facilitated and led Scrum ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives), shielding the team from interruptions and ensuring adherence to Scrum principles.
- Collaborated with Product Owners on backlog refinement and roadmap planning, prioritizing requirements in alignment with strategic objectives.
- Acted as backup to the Product Owner in triaging production support issues, ensuring timely resolution.
- Analyzed and documented business and technical requirements to support product development.Monitored team progress through metrics such as velocity, burndown, and completion rates, driving continuous improvement.
- Negotiated and communicated timelines, risks, and status updates to leadership and stakeholders.Fostered trust, collaboration, and cohesion across distributed teams, resolving conflicts and encouraging knowledge sharing.

2019 – 2020 | Project Coordinator
- Analyzed project data, created reports, and contributed to risk assessment and resource allocation.
- Partnered with project teams to evaluate performance metrics, identify blockers, and recommend improvements.
- Supported backlog management and roadmap planning by aligning requirements with project goals.
- Strengthened analytical and communication skills through direct interaction with stakeholders.

2016 – 2018 | Project Support
- Assisted with administrative tasks such as scheduling meetings, updating documentation, and tracking project progress.
- Supported team communication and coordination, helping to maintain clear timelines and goals.Built a foundation in project planning, milestone tracking, and documentation accuracy.

Scrum Master | Virtual Assistant (Part-Time)
BCT Tax Center
Florida, USA
2024
- Managed and scheduled content across platforms: Facebook , Instagram, Twitter , and LinkedInCreated engaging posts, stories, and graphics using Canva.
- Utilized Go High Level CRM for lead tracking, email automation, and client communication.
- Ran targeted Facebook and Instagram ad campaigns to increase visibility and client acquisition.
- Monitored social media insights and analytics to optimize performance and engagement
- Interacted with followers through comments, messages, and story polls to build community.Responded to inquiries and directed potential clients to appropriate services.
- Supported online promotions during key tax season deadlines and events.
- Helped maintain an organized content calendar and adjusted schedules based on performance.
- Collaborated with the team to align content with business goals and compliance.

Data Analyst (Part-Time)
Genuine Retweet
London Area, United Kingdom
August 2022 - December 2022 (5 months)
- Gather data from various sources, including databases, spreadsheets, and external sources. Designed surveys and experiments to collect relevant data.

Product Research (Part-Time)
Remote Control Depot
Roseville, California, United States
January 2020 - January 2021
- Implemented multi-channel marketing across eBay, Amazon, BigCommerce, and Google Products.Achieved data-driven results in SEO/SEM/PPC endeavors, including Google organic, Amazon, eBay, Google Ads/Products.
- Adjusted product prices and presence, including repricing on Amazon.
- Added product descriptions.

Social Media Manager (Part-Time)
Roman Empire Resort
Panglao, Central Visayas, Philippines
March 2018 - Nov 2019 (1 year 9 months)
- Created and implemented social media strategy.
- Wrote and implemented a social media style guide.
- Crafted and maintained social media content calendar.
- Managed Facebook Page and created Facebook ads.

CERTIFICATIONS
- Udemy
The Complete Agile Scrum Fundamentals

- Facebook
-Automate four aspects of your campaign setup to improve results
-Get started with Ads Manager
-Turn Shoppers Into Buyers With Dynamic Ads
-Create for a Mobile World
-Boost Your Marketing With Facebook Pixel

- Certificate of Volunteer - Startup Weekend Bohol
-Event where developers, designers, marketers, product managers and startup enthusiasts come together to share ideas, form teams, build products, and launch startups.

- Certificate of Volunteer - Geeks on a Beach (GOAB)
-An international conference for everyone passionate about startups, technology, design, and making the world brighter.

EDUCATION
- Scrum Fundamental Course
YESI EDUCATION
(October 2023 - October 2023)

- Bachelor of Science in Computer Science
Bohol Island State University
Calape, Bohol, Philippines

4 years experience in QA in Game Development. QA Lead/Scrum Master

Accomplished IT professional interested in project management, service management, operations management, business analysis, and similar roles;
• Agile Practitioner for 7 years with multiple certifications;
• Certified Professional Scrum Master and Certified Professional Product Owner with proficiency in software development life cycle and agile methodologies;
• ITIL Intermediate Release, Control, and Validation certified with 6-year experience in service operations;
• Proficient in ITSM processes like incident Management, problem Management, change management, configuration database management, demand management, and request management;
Skilled in business analysis, requirements gathering, service catalog management, documentation, and demand assessment;
• With background and experience in Microsoft SharePoint from version 2007 to Office365 online;
• Adept in cloud-based tracking tools such as Microsoft Azure DevOps, HP service Manager and ServiceNow;

Certified Agile Scrum Master | Project Manager for Marketing, Tech, ECommerce & Property Management Teams | Streamlining Operations, Systems & Team Execution | GoHighLevel, ClickUp & Asana Certified

Experienced Scrum Master and Office Administrator with a proven track record of fostering agile development environments and streamlining administrative processes. Adept at facilitating cross-functional collaboration and ensuring organizational efficiency. Strong communication and leadership skills with a focus on delivering high-quality results in dynamic work settings.

Certified Professional Scrum Master 1 and Certified SAFe Agile Scrum Master. Experienced inBusiness Analysis, Project Management, Knowledge Management, Reporting, and Web Development. A results-driven Scrum Master / Project Manager with extensive experience leading multiple projects in software development and system integration. Proven ability to manage cross-functional teams, drive Agile best practices, and ensure seamless integration of complex systems. Adept at handling multiple projects simultaneously while maintaining high-quality deliverables within strict timelines.

Delivery Management, Scrum Master, Project Management, Process Management, Agile

Results-driven IT professional with 5+ years of experience in software quality assurance, Agiledelivery, and service leadership across enterprise banking and insurance environments. Proventrack record in leading cross-functional teams, facilitating Scrum ceremonies, ensuring high-quality releases, and managing client-facing delivery operations. Strong background in teststrategy, defect lifecycle management, stakeholder communication, and continuous processimprovement. Recognized for servant leadership, analytical thinking, and execution excellence inmission-critical systems.

Computer Literate (MS OFFICE, etc)
Software and Hardware Troubleshooting (entry level)
Software Development Applications (Jira, Atlassian )

Seasoned Digital Project Manager and IT Business Analyst with extensive experience overseeing the end-to-end delivery of enterprise systems, mobile applications, and websites. Skilled in coordinating cross-functional teams, managing timelines and budgets, and translating business objectives into actionable technical project outcomes. Known for bridging the gap between technical and non-technical stakeholders, utilizing predictive and adaptive project management methodologies to drive digital transformation, improve collaboration, and deliver high-quality digital experiences.

I have over 15 years of project and operations management experience and worked with Web Developers, Software Developers, QAs, Instructional Designers, Web Designers, Order Management Specialists, Customer Service Representatives in an array of business verticals across international clients in the E-commerce, BPO and IT industries.

I help businesses turn complex requirements into clear, actionable solutions.

With over 8 years of experience as a Business Analyst, Product Owner, and Scrum Master — across companies like Accenture, Indra Philippines, and Toyota Motor Philippines — I've delivered enterprise-grade solutions in banking, energy, retail, and tech platforms.

What I bring to the table:
• Translating messy business problems into user stories, BRDs, and roadmaps that development teams can actually execute
• Leading Agile ceremonies — sprint planning, backlog refinement, retrospectives — that keep teams aligned and moving fast
• Bridging the gap between business stakeholders and technical teams so nothing gets lost in translation
• End-to-end delivery ownership: from requirements elicitation to UAT, go-live, and production support

I've worked on global programs (UBS banking, Chevron mobile app, SSL certificate automation at Accenture CIO) and know how to navigate complex, multi-stakeholder environments.

Currently open to freelance and part-time BA / Product Owner engagements. If your team needs someone who can hit the ground running — let's talk.

I’m a skilled IT Project and Product Manager with over four years of experience overseeing software development projects from planning to delivery. I collaborate with developers, QA, designers, and stakeholders to launch user-centered digital products, including successful projects for clients like Microsoft and Compass Group. Using Agile methodologies, I ensure smooth workflows and team alignment.

As a Virtual Assistant, I support daily operations, manage documentation, and contribute to marketing efforts such as social media and email campaigns. I’m known for being organized, proactive, and detail-oriented—committed to helping teams achieve goals effectively.