Delivery Management, Scrum Master, Project Management, Process Management, Agile

Experienced Scrum Master and Office Administrator with a proven track record of fostering agile development environments and streamlining administrative processes. Adept at facilitating cross-functional collaboration and ensuring organizational efficiency. Strong communication and leadership skills with a focus on delivering high-quality results in dynamic work settings.

Certified Professional Scrum Master 1 and Certified SAFe Agile Scrum Master. Experienced inBusiness Analysis, Project Management, Knowledge Management, Reporting, and Web Development. A results-driven Scrum Master / Project Manager with extensive experience leading multiple projects in software development and system integration. Proven ability to manage cross-functional teams, drive Agile best practices, and ensure seamless integration of complex systems. Adept at handling multiple projects simultaneously while maintaining high-quality deliverables within strict timelines.

I am a seasoned Product Manager, Scrum Master and Project Manager with a total of 17 years of experience in Fintech, Banking and Telecom industries. I am an expert in defining product vision and strategy, building and owning roadmaps, leading Agile teams, and translating complex technical requirements into measurable customer and commercial value. I have a proven ability to institutionalize Product Excellence through Agile Scrum and SAFe frameworks in high-growth, international environments. I have also coached other Product Managers and Product Owners. My domain expertise and toolkit include Merchant Acquiring, Payment Authorization & Settlement, Payment Gateways, Cloud POS APIs, Amazon Connect, AWS, Oracle Siebel CRM, Jira, Confluence, SQL, MS Visio I have delivered significant commercial results, including $60M in annual operational savings through Salesforce migration and $2.2B in annual transaction volume through cloud migration of points-of-sale (POS) I have delivered significant commercial results, including $60M in annual operational savings through Salesforce migration and $2.2B in annual transaction volume through cloud migration of points-of-sale (POS). I have managed a global organization of 50 product managers/owners and 10 product lines.

Working in IT Field for 10 years and pursuing career as Project Manager and/or Scrum Master.
Experienced working in Bank and Financial Institution Industries and Clinical and Health.
Experienced working remotely for US, AU and PH Based Clients

I help businesses turn complex requirements into clear, actionable solutions.

With over 8 years of experience as a Business Analyst, Product Owner, and Scrum Master — across companies like Accenture, Indra Philippines, and Toyota Motor Philippines — I've delivered enterprise-grade solutions in banking, energy, retail, and tech platforms.

What I bring to the table:
• Translating messy business problems into user stories, BRDs, and roadmaps that development teams can actually execute
• Leading Agile ceremonies — sprint planning, backlog refinement, retrospectives — that keep teams aligned and moving fast
• Bridging the gap between business stakeholders and technical teams so nothing gets lost in translation
• End-to-end delivery ownership: from requirements elicitation to UAT, go-live, and production support

I've worked on global programs (UBS banking, Chevron mobile app, SSL certificate automation at Accenture CIO) and know how to navigate complex, multi-stakeholder environments.

Currently open to freelance and part-time BA / Product Owner engagements. If your team needs someone who can hit the ground running — let's talk.

Software Developer:
Programming Languages: Java, Python C# .NET, -----------, C++, Swift, Objective-C, JSON, HTML, GoLang
Operating System: Windows, Linux, Android, iOS
IDE: Visual Studio, Eclipse, QT Creator, Android Studio, Xcode, IntelliJ
Source Code Management System: SVN, Git
Virtual Assistant: Softwares/Tools: Excel, SpreadSheet, Google workspace, Canva, ChatGPT

Accomplished IT professional interested in project management, service management, operations management, business analysis, and similar roles;
• Agile Practitioner for 7 years with multiple certifications;
• Certified Professional Scrum Master and Certified Professional Product Owner with proficiency in software development life cycle and agile methodologies;
• ITIL Intermediate Release, Control, and Validation certified with 6-year experience in service operations;
• Proficient in ITSM processes like i----------- Management, problem Management, change management, configuration database management, demand management, and request management;
Skilled in business analysis, requirements gathering, service catalog management, documentation, and demand assessment;
• With background and experience in Microsoft SharePoint from version 2007 to Office365 online;
• Adept in cloud-based tracking tools such as Microsoft Azure DevOps, HP service Manager and ServiceNow;

I have 3 years of experience in the BPO industry and worked as a Quality assurance analyst before transitioning to Product Manager

I am a certified scrum master. I’ve been practicing scrum for almost 3 years. I have experience in handling multiple projects following Agile methodologies

Computer Literate (MS OFFICE, etc)
Software and Hardware Troubleshooting (entry level)
Software Development Applications (Jira, Atlass-----------)

I have over 15 years of project and operations management experience and worked with Web Developers, Software Developers, QAs, Instructional Designers, Web Designers, Order Management Specialists, Customer Service Representatives in an array of business verticals across international clients in the E-commerce, BPO and IT industries.

Scrum Master and Agile Delivery Professional with experience facilitating Agile ceremonies, coordinating cross-functional teams, and supporting end-to-end project delivery across game development, Web3, animation, and digital production environments. Experienced in Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, Backlog Management, Jira administration, JQL reporting, resource planning, and stakeholder collaboration. Proven ability to align Product Owners, development teams, QA teams, marketing, and leadership stakeholders to remove
impediments, optimize resource allocation, improve team communication, and drive continuous process improvement. Skilled at managing distributed teams across multiple time zones while fostering transparency, accountability, and sustainable delivery practices.

I'm a tech savvy, AI-empowered Operations & Project Leader/Manager who helps businesses streamline delivery of products & services through building processes enhanced by automations.

- Client and Employee Onboarding Process - Recruitment & Staffing
- Business Product & Service Process Automation
- Business Marketing - Lead, Funnels & Sales Automation
- Hybrid Project Leadership and Management (Agile, Waterfall, Scrum, Kanban, Lean) - ClickUp, Asana, Basecamp, JIRA, Notion, Teamwork, -----------, Azure DevOps
- Stakeholder & Vendor Management
- CRM Administration - Go High Level, Hubspot, & Pipedrive
- Workflow & System Automation - Go High Level, Kajabi, Zapier, (basic) Appscript, PM Tool Automation
- EHR Management for Healthcare - ChiroHD, GHL HIPAA, PatientXpress
- E-Learning & Course Development Management - Go High Level, Kajabi, Teachable, Thinkific
- Community Management - Facebook, Skool, and Mighty Networks
- Data Reporting, Business Intelligence (BI) Reporting, KPI Tracking & Monitoring
- Team Leadership and Workforce Capacity & Management

Other Skills:
- Technical Writing - Guides, Single Sources or Truths, and Standard Operating Procedures
- Ghostwriting & Content Writing
- Social Media Marketing
- Insurance Account Management
- Basic Facebook and Google Ads

Certifications:
- Zapier
- ClickUp
- Asana
- Agile Scrum Master
- Content Marketing
- PMI - KickOff: Agile & Waterfall