Frederick
WFM Manager | Capacity Planning and Forecasting Expert | SQL and Power BI Automa
Overview
Looking for any work (8 hours/day)
at $5.66/hour ($1,090.91/month)
Not Specified
Last Active
May 19th, 2026 (22 days ago)
Member Since
October 7th, 2025
Profile Description
I am a Strategic Workforce Management (WFM) Leader with 10+ years of experience in global BPO and service operations. I specialize in improving forecast accuracy and optimizing staffing models to drive operational efficiency through data analytics and automation.
What I bring to your team:
End-to-End WFM Lifecycle: Expert in forecasting, scheduling, capacity planning, and real-time operations (RTA).
Financial Impact: Proven track record in labor cost optimization, budget planning, and headcount modeling aligned with revenue forecasts.
Advanced Tech Stack: I don't just use WFM tools; I automate them using SQL, Python, and API integrations (Zapier/Make) to build custom dashboards.
Global Expertise: Extensive experience managing 24/7 global travel programs and enterprise-level demand forecasting.
Top Skills
Office and Administration » Calendar Management » Scheduling
Experience: 10+ years
Accounting » Financial Accounting » Financial Reporting
Experience: 10+ years
Project Management » Forecasting
Experience: 10+ years
Other Skills
Project Management » Capacity Planning
Experience: 10+ years
Human Resources » Workforce Management
Experience: 10+ years
Marketing » Marketing Analytics » Looker Studio
Experience: 6 months - 1 year
Professional Services » Management Services » Bpo Operations Management
Experience: 6 months - 1 year
Web Programming » Python
Experience: 6 months - 1 year
Project Management » Process Improvement
Experience: 10+ years
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Taguig, NCR
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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