Senior Operations & CX Specialist — 16 Yrs | Zendesk · Salesforce · GoHighLe

Overview

Looking for full-time work (8 hours/day)

at $12.03/hour ($2,320.00/month)

Associates degree

Last Active

June 20th, 2026 (4 days ago)

Member Since

August 30th, 2014

Profile Description

I've supported high-volume operations for Fortune 500 companies across Asia, EMEA, and the Americas — and I bring that same enterprise discipline to growing businesses that need ops to work.

16 years. Three continents. Zero micromanagement needed.

WHAT I CAN TAKE OFF YOUR PLATE:
- Customer support (Zendesk / Salesforce) — fast response, full ticket lifecycle, high CSAT scores
- Operations & CRM hygiene — Salesforce, SAP, GoHighLevel data accuracy, order processing, billing coordination
- Escalation resolution — root cause analysis, cross-team coordination, recurrence prevention
- Process improvement — SOP creation, workflow audits, bottleneck removal that saves real time
- Team enablement — onboarding docs, training materials, day-to-day coordination
- Proactive risk flagging — I surface problems before they become fires, not after

RESULTS I'VE DELIVERED:
- Maintained 95%+ CSAT across high-volume ticket queues for international clients
- Reduced escalation backlogs through structured root cause analysis and cross-team alignment
- Built and standardized SOPs adopted across global remote teams
- Managed CRM data integrity across Salesforce and SAP for enterprise-level accounts

TOOLS:
Salesforce · SAP · Zendesk · GoHighLevel · Asana · Trello · Notion · Slack · Zoom · Google Workspace · Microsoft 365

HOW I WORK:

My clients consistently note that I require minimal oversight, communicate proactively, and deliver on time — even across global time zones.
I've worked fully remote during the pandemic, so async communication and independent execution are second nature.

If you need reliable, detail-oriented support that runs without hand-holding — send me a message. I respond within a few hours.

Available Mon–Fri, flexible hours PHT.
Can accommodate US, Canada, AU, and UK schedules — just let me know your preferred working hours.