Hi! I’m -----------, a reliable and highly organized Virtual Assistant with over ten years of experience supporting property management teams, Shopify stores, and online businesses worldwide.
I’ve helped Airbnb and short-term rental property owners manage bookings, guest communication, maintenance coordination, and team support using tools like AppFolio, Trello, and Google Workspace.
On the eCommerce side, I assist Shopify store owners with product uploads, customer service (via Zendesk & Gorgias), order tracking, and backend updates.
I thrive in remote settings and work best with clients who value proactive communication, attention to detail, and solutions over excuses. Skills & Tools I Use Regularly
Zendesk, Gorgias, Gmail
Shopify, Oberlo, Canva
AppFolio, Airbnb, VRBO
Google Sheets, Excel, Notion
Trello, Slack, GoHighLevel, Calendly
What You’ll Get Working With Me:
Clear, polite communication

On-time task delivery

Self-starter attitude, no micromanaging needed

Loyal, long-term support
I’d love to be part of a remote team or help a business owner breathe easier knowing someone capable has their back.
Let’s talk!

----------------------d-4a22-86e8-c7018bbf148b

Customer-focused and highly detail-oriented Senior Customer Support Representative with 6 years of experience in customer service, having advanced from frontline Support Agent to a Senior-level role. Proven expertise in managing complex customer inquiries, handling escalations, and ensuring timely, effective resolutions that drive customer satisfaction and retention. Recognized for strong leadership, sound judgment, and a deep understanding of customer needs across multiple platforms. Adept at maintaining accurate data and collaborating with cross-functional teams, and upholding service quality standards to ensure customers consistently leave with a positive experience.

I am a Customer Support and Player Support Virtual Assistant with hands-on experience handling email-based customer inquiries and in-game player concerns. I have worked with high-volume ticket environments, providing clear, empathetic, and accurate response while maintaining service quality.

I am experienced in using ticketing and CRM systems such as Zendesk, and I collaborate closely with internal teams by identifying recurring issues, documenting trends, and escalating potential bugs or technical problem when needed.

With a background in gaming support and customer service account, I am detail-oriented, adaptable, and committed to delivering a positive user experience through professional communication and efficient issue resolution.

$5/hour Services I Can Help You With
I provide reliable support for customer service, Shopify, e-commerce, and virtual assistant tasks. I can handle email and live chat support, order tracking, returns, refunds, and social media messages. I also help with Shopify product listings, product updates, inventory management, order processing, and website audits. In addition, I can assist with data entry, research tasks, Google Sheets/Excel, post scheduling, caption writing, and basic social media engagement.
• Customer Support (Email & Live Chat)
• Order Tracking, Returns & Refunds
• Social Media Customer Support
• Shopify Product Listing & Uploads
• Product Descriptions & Store Updates
• Inventory & Order Management
• Website & Product Audits
• Data Entry & Internet Research
• Google Sheets & Excel Tasks
• Virtual Assistant & Admin Support
• Social Media Post Scheduling
• Basic Caption Writing & Engagement Support

no skill summary

Customer Service & Social Media Virtual Assistant with experience in inbox management, customer support, content creation, and short-form video editing.

Skilled in Canva, CapCut, Meta Business Suite, TikTok editing tools, and social media scheduling.

I help businesses stay organized and consistent by managing customer inquiries, creating engaging content, and supporting daily social media operations. I also have experience producing promotional content for online selling and marketing.

With a background in customer service, I bring strong communication skills, problem-solving ability, and attention to detail in fast-paced environments. I am reliable, adaptable, and focused on delivering quality support.

Looking for partner who can help keep your business running smoothly?

Hi, My name is Diana, and my goal is to help E-commerce brands, Business owners, and US-based clients manage customer support, appointment setting, and daily operations efficiently using tools like Zendesk, Google Workspace, CRM systems, Canva, ChatGPT, Ryver, Zoom, and Microsoft Office.

I have over 6 years of experience in customer support, sales, and virtual assistance across E-commerce, telecommunications, insurance, car rental and construction industries. I specialize in e-commerce customer support, handling 100+ customer inquiries daily, resolving order and shipping concerns, managing inboxes, and maintaining fast response times while ensuring excellent customer experience.

My background also includes appointment setting, lead qualification, cold calling, CRM management, and administrative support for US-based clients. I am highly organized, detail-oriented, and comfortable working in fast-paced remote environments.

I am available for full-time remote work during US business hours and am looking for a long-term role where I can grow with a reliable team. I have a dedicated workspace, stable fiber internet connection with backup hotspot, and complete remote work equipment.

My clients always says that I take pride in being dependable, detail-oriented, and easy to work with. I am committed to providing consistent support and building long-term working relationships.

Let’s build something great together, Thank you!

Customer Support Specialist with expertise in e-commerce and chat support. Experienced in Shopify, Zendesk and WordPress—handling orders, resolving issues, and creating smooth customer experiences.

Hi! I'm a dedicated Customer Service Professional with 7 years of experience helping customers through email, chat, and phone support. I enjoy creating positive customer experiences, solving problems, and building strong relationships with clients.

I also have experience in Social Media Management, including content creation, scheduling posts, basic graphic design, and audience engagement. I'm organized, detail-oriented, and always eager to learn new tools and skills.

If you're looking for someone reliable, friendly, and committed to helping your business grow, I'd love to work with you.

I am a Customer Service and Technical Support professional with strong communication skills and a C2 level of English proficiency.

I have experience assisting customers with technical issues, troubleshooting problems, and providing clear solutions through email and chat support. I am skilled at maintaining professionalism while resolving customer concerns efficiently.

I am highly organized, detail-oriented, and comfortable using ticketing systems such as Zendesk-style platforms to manage multiple support requests.

My goal is to provide excellent customer experiences while helping companies build strong relationships with their customers.

Skills:
• Customer Support
• Technical Troubleshooting
• Email and Chat Support
• Ticket Management
• Problem Solving
• Clear Written Communication

I am eager to contribute my skills to a growing company and deliver reliable remote support services.

Customer Service and Operations Specialist with 14+ years of experience delivering high-impact support across voice, chat, and email channels. Proven track record in handling high-volume queues, resolving complex customer concerns, and consistently exceeding performance metrics in fast-paced environments.

Recognized for strong adaptability, I quickly learn and master new tools, platforms, and workflows, making me an asset to any remote team. My background spans customer service, quality assurance, and training, allowing me to not only resolve issues efficiently but also improve processes and elevate team performance.

I bring a customer-first mindset combined with operational discipline—ensuring every interaction is handled with empathy, accuracy, and urgency. Experienced in managing tickets, CRM systems, and multi-channel communication while maintaining high CSAT and productivity standards.

-Expert-level customer support (Email, Chat, Voice)
-Strong problem-solving and de-escalation skills
-High attention to detail and accuracy in ticket handling
-Experience in QA, coaching, and team support
-Fast learner with the ability to adapt to any system or tool
-Reliable, self-driven, and results-oriented

I have more than 5 years of experience in customer service handling chat, email, and back-office support for BPO and eCommerce accounts. Over the years, I was able to grow from an entry-level role to CSR 2 by being consistent with my performance, adapting quickly to different tasks, and making sure customers are assisted properly and efficiently.

Hi, I’m Iris. I’m an AI-powered Social Media and Customer Engagement Specialist with 5+ years of remote work-from-home experience in customer support, e-commerce support, social media assistance, and online business operations.

I help businesses stay active, organized, and responsive online through content support, customer engagement, AI-assisted workflows, and non-voice support. My background includes email and chat support, social media inbox management, order concerns, refunds, replacements, escalations, and customer communication through Shopify, helpdesk-style tools, CRMs, and other support platforms.

I also started freelance virtual assistance and social media support in 2019, helping with basic graphics, captions, content ideas, page support, and admin tasks. Today, I use AI tools to help with content planning, caption writing, customer response templates, SOPs, and workflow improvement.

For social media, I can help with Canva graphics, captions, content planning, simple image-to-video posts, template-based reels, text overlays, basic CapCut editing, and content repurposing for Facebook, Instagram, TikTok, LinkedIn, and YouTube Shorts.

I’m not an advanced video editor, but I can turn existing photos, graphics, announcements, testimonials, and educational content into clean, simple, publish-ready content.

I’m reliable, detail-oriented, trainable, and experienced in both customer support and digital business support. I’d be happy to help your business stay visible online, communicate better with customers, and improve daily operations.

Portfolio: -----------

Resume: -----------

I help fast-growing eCommerce brands deliver world-class customer experiences that increase loyalty, retention, and repeat purchases.

With proven experience in high-volume support environments, I specialize in handling multi-channel customer communication (email, chat, phone, SMS, and social media) while maintaining fast SLAs, high CSAT scores, and brand-aligned messaging.

I've supported high-volume operations for Fortune 500 companies across Asia, EMEA, and the Americas — and I bring that same enterprise discipline to growing businesses that need ops to work.

16 years. Three continents. Zero micromanagement needed.

WHAT I CAN TAKE OFF YOUR PLATE:
- Customer support (Zendesk / Salesforce) — fast response, full ticket lifecycle, high CSAT scores
- Operations & CRM hygiene — Salesforce, SAP, GoHighLevel data accuracy, order processing, billing coordination
- Escalation resolution — root cause analysis, cross-team coordination, recurrence prevention
- Process improvement — SOP creation, workflow audits, bottleneck removal that saves real time
- Team enablement — onboarding docs, training materials, day-to-day coordination
- Proactive risk flagging — I surface problems before they become fires, not after

RESULTS I'VE DELIVERED:
- Maintained 95%+ CSAT across high-volume ticket queues for international clients
- Reduced escalation backlogs through structured root cause analysis and cross-team alignment
- Built and standardized SOPs adopted across global remote teams
- Managed CRM data integrity across Salesforce and SAP for enterprise-level accounts

TOOLS:
Salesforce · SAP · Zendesk · GoHighLevel · Asana · Trello · Notion · Slack · Zoom · Google Workspace · Microsoft 365

HOW I WORK:

My clients consistently note that I require minimal oversight, communicate proactively, and deliver on time — even across global time zones.
I've worked fully remote during the pandemic, so async communication and independent execution are second nature.

If you need reliable, detail-oriented support that runs without hand-holding — send me a message. I respond within a few hours.

Available Mon–Fri, flexible hours PHT.
Can accommodate US, Canada, AU, and UK schedules — just let me know your preferred working hours.