3 years Digital campaign manager
4-year Zendesk Chat, Email, and call
10-years in Customer service telco, collections, finance
2 years as Leads Caller Specialist

Detail-oriented and adaptable professional with strong written and verbal communication skills. Highly organized, capable of managing schedules, tasks, and deadlines efficiently. Proficient in online tools, project management platforms, and virtual collaboration systems. Brings a customer-centric approach, strong problem-solving abilities, and a high level of confidentiality. Skilled in multitasking, basic bookkeeping, and project coordination. Self-motivated with the initiative to identify needs and deliver proactive support. Committed to continuous learning and staying current with industry tools and trends.

I’m Kate, a detail-oriented Virtual Assistant with a strong background in customer service and operations, bringing over 4+ years of professional experience supporting teams through client communication, administrative coordination, and issue resolution. Highly organized, proactive, and committed to providing dependable remote support in fast-paced environments.

I help busy founders and entrepreneurs reclaim their time by managing emails, calendars, admin tasks, and social media efficiently. I’m proactive, detail-oriented, and reliable—making sure your business runs smoothly so you can focus on growth.

Running a business is demanding, and your time is best spent on scaling, not day-to-day operations. That’s where I step in.

How I can support your business:
- Email & inbox management
- Calendar scheduling & appointment coordination
- Customer & technical support (email, chat, phone)
- Client follow-ups
- Social Media Management
- Data entry, reporting & documentation
- Task coordination & workflow support

With a background as a Subject Matter Expert, I bring strong communication skills, professionalism, and a proactive approach to every task. I’m experienced in handling high-level client concerns, maintaining confidentiality, and working in fast-paced environments where accuracy and reliability matter.

Tools I use:
- AI & Automation (ChatGPT, Zapier, -----------, Notion AI)
- Google Workspace (Docs, Sheets, Calendar, Form, Slides, Drive, Chat, Meet)
- Microsoft Office (Word, Excel, Outlook)
- Productivity & Task Management (Trello, Slack, Notion, Asana)
- Email & Chat Platforms (Microsoft Teams, Gmail, Zoom, Google Meet)
- Design & Content (Capcut, Canva, Adobe Creative Suite)
- Ecommerce (Zendesk)
- Social Media (Meta Business Suite, TikTok, Instagram, LinkedIn)

Why clients choose me:
- Organized and detail-oriented
- Excellent written and verbal communication
- Client-first mindset
- Able to work independently with minimal supervision
- Committed to long-term collaboration

Message me today and let’s discuss how I can help your business run smoothly!

I have experience handling email and chat support, Zendesk tickets, customer follow-ups, and Australian client inquiries. I can help manage your support inbox, respond professionally to customers, and keep tickets organised.

Most support delays happen after the first reply, especially when inboxes, live chat, and internal coordination start moving at different speeds.

I’m a Customer Support Specialist with 3 years of experience supporting fintech, travel, and hospitality accounts for US and UK customers in fast-paced, SLA-driven environments.

I provide multi-channel support across phone, email, and live chat, handling payment issues, billing concerns, account verification, booking changes, refunds, and escalation cases using Zendesk workflows for accurate tracking and resolution.

I manage 30–80 customer interactions daily while maintaining around 90% CSAT and 95% SLA compliance in fast-moving support queues. I’m experienced in handling live phone calls, resolving customer concerns in real time, and keeping communication professional across multiple support channels.

My background also includes CRM documentation, ticket queue management, escalation workflows, and internal coordination using Slack, Google Workspace, Microsoft Teams, Trello, and Outlook. I’m also HubSpot Service Hub Software Certified, with training focused on customer support workflows, ticket management, and customer experience operations.

Tools: Zendesk, Slack, Google Workspace, Microsoft Outlook, Microsoft Teams, Zoom, Trello, Canva, ChatGPT.

Available for full-time or part-time remote roles aligned with US or UK schedules. I focus on structured workflows, clear communication, and consistent follow-through to keep support operations stable under pressure.

If you need a dependable support specialist who can confidently manage phone, email, and chat support while maintaining service quality in fast-moving environments, I’m ready to support your team.

Struggling with patient scheduling, CRM follow-ups, or e-commerce order management?

I handle the operational backend—so you can focus on scaling your practice.

I’m Ruben, a Healthcare-Savvy Virtual Assistant with 5+ years of combined remote and in-clinic experience. I specialize in supporting medical, aesthetic, and wellness businesses by managing patient coordination, EMR/CRM systems, and multi-platform e-commerce.

My work directly contributes to revenue growth, higher patient satisfaction, and smoother daily operations. I don’t just complete tasks—I improve workflows.

Here’s what I’ve delivered for previous clients:

For Medical & Aesthetic Clinics:

Managed 20–30+ daily patient appointments, reducing average wait time by 15% through proactive calendar coordination.
Provided dedicated support for GLP-1, HRT, and PCOS program logistics and patient communication.
Maintained 100% EMR data accuracy using Athenahealth and THQ.
Operated e-commerce storefronts on Shopee, Lazada, and TikTok Shop, handling orders, logistics, and inventory.
Contributed to a 12% monthly revenue increase through strategic upselling and retention follow-ups.

For Customer Support & Digital Operations:

Resolved 80–100+ daily customer inquiries across phone, email, and chat, maintaining 95%+ CSAT.
Reduced average issue resolution time by 15% using streamlined workflows in Salesforce, Zendesk, and Gorgias.
Trained new tea-----------mbers as a Subject Matter Expert, cutting ramp-up time by 20%.
Generated 50+ qualified leads per month through targeted outreach and CRM management.
Increased email/response efficiency by 20% by restructuring inbox and task management systems.

Core Tools & Platforms I Use Fluently:

EMR/CRM: Athenahealth, THQ, Salesforce, Zendesk, Gorgias
E-Commerce: Shopify, Shopee Seller Center, Lazada Seller Center, TikTok Shop
Productivity & Comms: Google Workspace, Microsoft Excel, Slack, Zoom, Loom
Marketing & Design: Canva, ChatGPT (for content ideation)

Relevant Certifications:

Digital Marketing & Performance Marketing Fundamentals
Facebook Ads Campaign Strategy (2024)
Social Media Marketing Strategy (2024)
SEO Strategy Training (2024)
Canva Design Crash Course
Effective Email Communication

Why Partner With Me?
You’ll get a proactive, detail-oriented partner who understands both healthcare operations and digital efficiency. I take ownership of the processes I manage, provide clear communication, and focus on metrics that matter to your business—whether that’s patient satisfaction, revenue, or time saved.

Ready to offload admin, coordination, and support tasks? Let’s connect. I’m prepared to start delivering high-quality, reliable support from day one.

Customer-focused and highly detail-oriented Senior Customer Support Representative with 6 years of experience in customer service, having advanced from frontline Support Agent to a Senior-level role. Proven expertise in managing complex customer inquiries, handling escalations, and ensuring timely, effective resolutions that drive customer satisfaction and retention. Recognized for strong leadership, sound judgment, and a deep understanding of customer needs across multiple platforms. Adept at maintaining accurate data and collaborating with cross-functional teams, and upholding service quality standards to ensure customers consistently leave with a positive experience.

Hi, I’m Sunny! I am a dedicated Customer Support Specialist with over 3 years of hands-on experience helping global e-commerce and DTC beauty brands scale by delivering exceptional customer care. I specialize in managing high-volume queues, confidently handling 80–120 tickets daily across Email, Live Chat, and Voice channels while maintaining a 95% QA score.

My goal is always to achieve fast, one-touch resolutions that protect brand loyalty and turn everyday inquiries into repeat customers.

What I can help you with:
• Omnichannel Ticket Management: Expert handling of inquiries using Zendesk, Salesforce, SAP, and Athena CRM.
• E-Commerce & Fintech Operations: Deeply experienced in Shopify backend navigation, order fulfillment tracking, and managing complex refunds/billing disputes via PayPal and Klarna.
• Technical Admin Support: Capable of handling email routing, basic domain coordination, and backend admin via IONOS.
• Logistics Coordination: Proactively coordinating with warehouse teams to resolve missing items, shipping tracking errors, and WISMO escalations.

I thrive in fast-paced remote environments, require minimal supervision, and bring strong communication and empathy to every customer interaction. Let’s connect and elevate your store’s customer experience together!

I help founders and small teams take back their time by owning the messy operational work that quietly drains their day: customer support, CRM cleanup, lead follow-ups, admin, and fraud review.

Over 10+ years I've handled 80–100 daily calls and messages, qualified leads and booked meetings for sales teams, managed support inboxes on Crisp, Zendesk, and Intercom, kept CRMs (GoHighLevel, HubSpot, Shopify, Airtable) clean and current, and flagged fraudulent accounts before they hit revenue.

I've worked across BPO (VXI, Concentrix) and remote founder-led teams (Wolfram Security Force, GrabRewards/ZoomBucks).
What you'll get: same-day responses, organized records, leads that don't fall through the cracks, and one less thing on your plate every week.

Tools I use daily: Crisp, Slack, Zendesk, Intercom, GoHighLevel, ChatGPT, Claude AI, HubSpot, Google Workspace, and Microsoft 365.

Available for full-time, graveyard or US business hours. Send me "OPERATIONS" and I'll reply within the day with a short Loom walking you through how I'd handle your first week.

I help businesses provide reliable non-voice customer support for teams that need consistent help with customer inquiries, account concerns, and day-to-day support operations. With 5+ years of experience supporting US- and AU-based customers, I bring clear communication, strong problem-solving skills, and dependable support.

How I can help:

* Email support
* Chat support
* Ticket handling and follow-ups
* Billing and account support

* Dispute resolution
* Account updates
* Retention support
* Basic technical support

Tools I use:

* Google Workspace
* Microsoft 365
* Notion
* Slack
* Zoom
* Google Meet
* Five9
* Amazon Connect
* Zendesk
* Podio
* GCIC
* Sime
* RDS
* ChatGPT
* Grammarly
* Canva
* CapCut
* Jira
* Figma
* Backoffice
* Go Kart
* Woocommerce
* Crisp

I am based in the Philippines and work in PHT (UTC+8). I am available for remote full-time or part-time work and can support teams during US, UK, and AU business hours. I am looking for a long-term role where I can provide consistent email and chat support, handle customer issues accurately, and become a dependable part of your operations.

I communicate clearly, follow instructions well, and take ownership of my work. With reliable internet, backup power, and a dedicated home office, I am prepared for stable remote work.

If you need a dependable customer support VA for email support, chat support, ticket handling, billing concerns, and account updates, send me a message.

I'm Rochelle, a Customer Support & Operations Specialist with 8+ years of experience helping e-commerce, fashion, and consumer brands deliver world-class service. I've managed 40-60 daily inquiries across email. chat, and SMS, ensuring customers feel heard, supported, and satisfied.

KEY SKILLS AND TOOLS:

- Platform: Shopify, Zendesk, Freshdesk, Salesforce, Stripe, Google Workspace, Trello, and Slack

- Inbox Management, CRM hygiene, workflow organization, and process improvement (templates and SOPs)

- Executive assistant tasks: scheduling, email management, and admin coordination

Strong communication skills —clear, empathetic, and professional


WHY HIRE ME:

I take ownership of tasks, deliver consistent results, and treat every customer interaction as an opportunity to build trust. Whether it's resolving tickets, streamlining operations, or supporting executives, I bring reliability, empathy, and efficiency to the role.

AVAILABILITY:

Full-time, responsive during US and UK business hours, starting at $10/hr

I help Shopify stores handle the side of e-commerce most people avoid - chargebacks, disputes, frustrated customers, tracking issues, and refund escalations.

Right now, I support Shopify brands using PayPal and Airwallex, handling dispute cases daily across Unauthorized Transactions, Item Not Received claims, duplicate payments, subscription disputes, and cancelled-order chargebacks. On busy days, I manage 80–100 cases while keeping responses organized and submitted before deadlines.

I’m comfortable working inside Shopify Admin, PayPal Resolution Center, Airwallex Disputes, Zendesk, Gmail, and Google Workspace. I also reconcile tracking through USPS, UPS, FedEx, 17track, YunTrack, and CJ Packet to build evidence and resolve customer issues properly.

When email support isn’t enough, I’m comfortable speaking directly with customers to de-escalate situations, explain what happened, and help resolve disputes before they become bigger problems.

I work well independently, keep clean documentation, and don’t need constant supervision to stay on top of tasks. Available full-time during US EST hours.

I am a reliable and detail-oriented Customer Support Representative and Virtual Assistant with over 2 years of experience supporting international clients in remote settings.

I have handled email and chat support, technical troubleshooting, order and delivery concerns, payments, subscriptions, refunds, and warranty claims. I am experienced in using tools such as Zendesk, Salesforce, RingCentral, Jobber, Floship, PayPal, Stripe, and Affirm to provide efficient and professional customer support.

I am comfortable working with graveyard shifts, managing multiple tasks, and communicating clearly with customers to ensure a positive experience. I am highly organized, quick to learn new systems, and committed to delivering accurate and timely support.

I am currently seeking a long-term remote position where I can contribute my skills, grow professionally, and be a dependable member of the team.

$5/hour Services I Can Help You With
I provide reliable support for customer service, Shopify, e-commerce, and virtual assistant tasks. I can handle email and live chat support, order tracking, returns, refunds, and social media messages. I also help with Shopify product listings, product updates, inventory management, order processing, and website audits. In addition, I can assist with data entry, research tasks, Google Sheets/Excel, post scheduling, caption writing, and basic social media engagement.
• Customer Support (Email & Live Chat)
• Order Tracking, Returns & Refunds
• Social Media Customer Support
• Shopify Product Listing & Uploads
• Product Descriptions & Store Updates
• Inventory & Order Management
• Website & Product Audits
• Data Entry & Internet Research
• Google Sheets & Excel Tasks
• Virtual Assistant & Admin Support
• Social Media Post Scheduling
• Basic Caption Writing & Engagement Support

As a versatile Virtual Assistant, I offer a strong background in Website Development and Technical QA, with a specialized focus on SEO and search visibility. I am proficient in managing WordPress sites, conducting in-depth Research, and optimizing digital assets to ensure peak performance and technical accuracy.

Beyond technical oversight, I provide high-level Operations Support, including professional Email Support and Social Media management. I am highly skilled in streamlining workflows using Google Docs and Sheets, and I leverage Canva to create professional visual content.

My goal is to bridge the gap between technical precision and client-centric service, maintaining seamless communication while building reliable foundations for business scalability. I am committed to delivering consistent, high-quality results that help your team achieve long-term growth and digital excellence.