I've spent the last 4 years working in fast-paced customer support and operations environments, and honestly, I thrive in the kind of work that most people find overwhelming.

I'm the person who keeps things from falling through the cracks. The one who notices something is off before it becomes a real problem. The one who doesn't need to be micromanaged, reminded twice, or walked through tools they already know.

If you're a business owner or professional who's tired of managing the chaos yourself, I'd love to take that off your hands.

Over the years I've handled everything from high-volume inboxes and customer complaints to billing disputes, CRM cleanup, SOP writing, and team reporting. I maintained a 98% audit accuracy rate across more than 200 accounts and kept a 95% client satisfaction score consistently not because I was chasing numbers, but because I genuinely care about doing the work right.

From June 2025 to April 2026, I took on a Subject Matter Expert role where I wasn't just doing the work anymore . I was coaching teammates, finding gaps in processes before they caused problems, building reporting systems, and helping the team run more smoothly overall. That experience changed how I think. I stopped seeing tasks as just tasks and started seeing the bigger picture behind them. I bring that same mindset to every client I work with now.

The tools I work with include Salesforce, Asana, Slack, Google Workspace, Microsoft Office, Sigma, Canva, Adobe Photoshop, and CapCut. You won't need to train me on any of these.

Here's what I can help you with: inbox and calendar management, customer support, billing and account reconciliation, SOP documentation, CRM data management, reporting and tracking, and basic graphics or video editing when needed.

I know there are a lot of VAs out there. What I can tell you is this . I show up, I communicate, and I treat your business like it matters. Because to me, it does. I'm not looking for a short-term gig. I want to find the right client and actually build something together over time.

I'm based in the Philippines on PHT (UTC+8) and I'm open to full-time, part-time, or project-based work. I'm also flexible with hours if you're based in the US, AU, or UK.

If that sounds like what you're looking for, I'd love to hear from you.

I'm a Sales Virtual Assistant from Davao City, Philippines with 4+ years of experience helping businesses generate leads, manage pipelines, and close more deals.

I've worked in high-volume sales environments, including AT&T's inbound and outbound sales account, where I consistently met and exceeded sales targets while managing billing accounts and handling customer objections. On the freelance side, I've processed 1,000+ lead records with 95% accuracy and conducted web research to support client sales pipelines on Upwork.

What I bring to the table:
Lead Generation & CRM Management — Salesforce, -----------
Appointment Setting — Calendly, Google Workspace
Social Media Engagement & Script Development
Data Entry, Research & Reporting
Tools: Salesforce | Google Workspace | Excel | Canva | Slack | Zoom | ChatGPT

I work independently, communicate clearly, and adapt easily across time zones, making me a reliable remote partner for US, AU, and UK-based clients and employers.

Open to full-time, part-time, and project-based opportunities. Feel free to connect!

If you're looking for a reliable Real Estate Virtual Assistant who can handle clients, manage systems, and keep your operations running smoothly—you just found the right person.
I bring hands-on experience from the BPO industry as a Process Executive, where I managed high-volume customer interactions for a major telecommunications account. This trained me to communicate clearly, solve problems efficiently, and handle CRM systems like Salesforce with accuracy and speed.
Now, I help busy professionals—especially in real estate and service-based businesses—stay organized, responsive, and ahead of their daily operations.
I don’t just complete tasks. I take ownership, streamline processes, and make sure nothing falls through the cracks.

WHAT I CAN DO FOR YOU
Real Estate Support
• Lead management & follow-ups
• CRM updates & pipeline organization
• Appointment setting & calendar coordination
• Client communication (buyers, sellers, tenants)
• Listing coordination & basic research

Customer Support
• Email, chat, and phone support
• Handling inquiries, complaints, and disputes
• Order processing & case resolution
• Maintaining high customer satisfaction

Administrative & Operations Support
• Inbox & calendar management
• Data entry & documentation
• SOP creation & workflow improvement
• Research & task follow-ups
• File and database organization

You don’t just need a VA—you need someone who can represent your business, communicate with your clients, and keep your operations running without constant supervision.
That’s exactly what I do.

Send me a message—I'd love to help you simplify your workload and grow your business.

About Me:

Customer support specialist with 5+ years of remote experience handling high-volume email, live chat, and phone support across e-commerce, on-demand platforms, and telecommunications.

I've worked with Shopify, Salesforce, and Zendesk, and I know how to keep customers happy while keeping operations clean.I build SOPs, document bugs in Jira, manage CRM records accurately, and flag patterns before they become bigger problems. I don't just close tickets — I follow through.

Currently also supporting technical troubleshooting on web and mobile platforms, and expanding into QA and data reporting.

Tools & Skills: Salesforce · Zendesk · Shopify · Jira · Excel · Google Sheets · Notion · Slack · Zoom · Google Workspace · Microsoft Office · Zapier (basic)

Channels: Email · Live Chat · Outbound Calls · Shop App · Shop Pay

I am a customer service professional with more than 8 years of experience handling customer support, technical support, sales, and outbound calling for US-based accounts. I have experience assisting customers through phone, email, and chat while maintaining professionalism and excellent customer satisfaction.
I am skilled in handling high-volume support tasks, managing 50–60 tickets daily and over 100 tickets during product launches. I also have experience using CRM and support tools such as Zendesk and Salesforce.
In my previous role with RealPage, I assisted with vendor compliance processing by reviewing insurance documents, licenses, and other requirements to ensure vendors met property management standards.
I am a fast learner, detail-oriented, reliable, and comfortable working independently or as part of a team. I am looking for a long-term opportunity where I can contribute my communication, problem-solving, and customer service skills.

Experienced Salesforce Administrator with 9 years of delivering stable, scalable Salesforce solutions. Combines strong admin expertise with developer experience to provide efficient automation, clean data, and reliable user support across Sales, Service, and Community Clouds.

I am a dedicated Virtual Assistant and Customer Support Specialist with 16+ years of experience helping businesses stay organized, responsive, and efficient. My expertise includes email and calendar management, customer support, data entry, CRM maintenance, appointment scheduling, report generation, and administrative support. I have extensive experience using Salesforce CRM, Google Workspace, and Microsoft Office to manage daily operations and ensure accurate record-keeping. With a background in team leadership and customer service, I am committed to delivering reliable support, excellent communication, and high-quality results for every project.

Knowledgeable with VoIP system and local number porting based on clients business need in number retention. Excellent communication and relation with carriers and other company department to ensure smooth transitions of client's phone number to new vendor system.

Sales Operation Analyst
Lead Generation
Advanced Microsoft Office knowledge specialty in Excel and Powerpoint
Organizing and analyzing data.
Data processing
Knowledgeable in CRM and CSM (Salesforce)
Data entry
Web research
Data investigation
Analyzing Profit and Loss in Business Setting

You can directly contact me at -----------

Salesforce Developer with the salesforce skills:
1. Apex
2. Aura Component
3. Lighting Web Component
4. Administrator
5. Experience Cloud

Customer service and operations support professional with experience handling inbound calls, email communication, and backend system management. Skilled in resolving customer concerns, maintaining accurate records, and supporting business operations in fast-paced environments. Comfortable in a remote/WFH setup with strong communication skills, ability to work independently, and adaptability to online systems and tools.

Hi! I'm Edeza, a reliable and detail-oriented Virtual Assistant, Administrative Assistant, and Freelance Editor with over 8 years of combined experience supporting businesses remotely and on-site.

I've worked with clients across home services, BPO, and retail industries, so I know how to adapt quickly, communicate clearly, and get things done without constant hand-holding. Whether you need someone to manage your calendar, handle customer concerns, keep your CRM organized, or polish your content — I've got you covered.

Here's what I bring to the table:

Admin & VA Support — scheduling, work orders, estimates, payment processing, client communications, and lead qualification. I've supported remote teams and kept operations running smoothly even across different time zones.

CRM Management — hands-on experience with Zoho, Salesforce, and HubSpot to track leads, manage pipelines, and keep client data accurate and up to date.

Customer Service — backed by years of experience handling escalations, resolving complex concerns, and keeping customers happy across voice, chat, and email channels.

Editing — I offer freelance editing services focused on clarity, consistency, and quality. If you need clean, polished content, I can help with that too.

Tools I use daily: Google Workspace, Microsoft Office, Calendly, Slack, Zoom, Canva, CapCut, RingCentral, and Hubstaff.

I'm hardworking, easy to work with, and genuinely committed to helping your business run better. If you're looking for someone who shows up, communicates well, and takes ownership of their work — let's connect!

Hello! My name is Christofer Rian Ondiano, and I am a detail-oriented customer service specialist with experience handling customer inquiries through email and phone support.

Through my previous role, I strengthened my communication skills, attention to detail, and ability to remain calm and professional in fast-paced environments. I am skilled in handling order processing, resolving order concerns, tracking order details, and maintaining accurate records using CRM systems such as Salesforce.

In addition to customer service, I also have experience in:
• Social media management
• Content creation (Reels, graphics, captions)
• Administrative support

I am highly organized, reliable, and committed to delivering quality work. I am always eager to learn new tools and systems to improve my skills and contribute more to the team.

If you're looking for someone who is dependable, detail-oriented, and easy to work with, I would love to be part of your team.

With over a decade in software development, I build reliable and effective technical solutions. I also bring solid experience in project management and digital marketing to the table. This mix helps me see the big picture – ensuring the technology we build is practical, meets your goals, and makes sense for your business. I've worked with many different technologies and in various industries. Have an interesting project? Feel free to book a discovery call.