Telemarketing Sales, Customer Service (Email ) | Gorgias, Shopify, CheckoutChamp CRM, ProtoCall AI
Experienced in telemarketing sales, customer service, and e-commerce operations, with a strong background in helping online businesses grow and build lasting customer relationships. Proficient in handling customer service email s, live support, and back-end operations using top industry tools.
Tools & Skills:
Managing customer service via email and support platforms with fast, professional responses
Telemarketing sales to generate leads and close deals effectively
Delivering multi-channel support using Gorgias
Utilizing CheckoutChamp CRM for customer tracking and sales optimization
Enhancing outbound efficiency using ProtoCall AI for AI-assisted calling and lead follow-up
Detail-oriented, reliable, and results-driven—ready to support businesses with a seamless blend of sales, service, and e-commerce expertise.

I am a versatile professional with experience in real estate (1–2 years), customer support (2–5 years), and executive assistance (2–5 years). I bring strong communication, organization, and problem-solving skills, with a proven ability to manage clients, support executives, and handle multiple priorities in fast-paced environments.

I also have basic experience in social media management, content creation, and video content creation, supporting digital engagement and marketing efforts.

Keen on details, good communication skills, Customer Service Oriented, Great Interpersonal skills, Tech Savvy, skilled in Direct and soft selling, Administrative support skills, Policy Management skills, Supervisory skills, Data Entry, Knowledgeable in Lead Generation and E-mail Management.

Manage customer inquiries related to billing, payments, and sales, ensuring accurate transactions and excellent service. Resolve account issues, process invoices, and promote products to enhance customer satisfaction.

I'm very well equipped to interface with customers. I'm a proficient in English with an accent indistinguishable from a native speaker. I'm very customer-oriented, meaning I always address any issues that the customer brings with efficiency and promptness. I also keep the company's interest in mind, whether that be generating more revenue for the company by up-selling/cross-selling, or gently telling the customer no sometimes. I can do that and more with a smile you can hear through the phone!

Results-driven sales and customer service professional with 7+ years of experience in onsite and remote call center environments. Skilled in telemarketing, appointment setting, lead qualification, and client relationship management. Proven ability to handle high-volume calls, identify qualified leads, and deliver excellent customer experiences.

Throughout my career, I have worked as a Telemarketer, Sales Representative, Pre-Qualifier, and Qualifier Specialist, consistently demonstrating strong communication skills, professionalism, and attention to detail. I thrive in fast-paced environments and adapt quickly to new tools, systems, and processes.

I am committed to helping businesses increase conversions, improve customer engagement, and achieve growth through effective communication and reliable performance.

• Exceptional communication and networking skills
• Successful working in a team environment, as well as
independently
• The ability to work under pressure and multi-task
• The ability to follow instructions and deliver quality
results
• Excellent problem solving and strong analytical skills;
• Ability to exercise good judgement and make
decisions;
• Ability to handle multiple inquiries and priorities
while maintaining a pleasant demeanor with the
customer
• Experience in documenting procedures.

Strong human relations and communication skills Excellent Customer Service skills Eight years of exposure in Sales and Marketing
Real Estate / SaaS Appointment Setter
Virtual Assistant / Property Manager
Former member of different MLM companies (Networker)Online-Seller / Marketer Former Part-time Realty & Insurance Agent
Phone subscription - Sale Closer
Public Product Demonstrator
Computer Proficient, Social Media Savvy (Facebook , YouTube, Twitter , Instagram, LinkedIn)
Computer / Microsoft Office Proficient
Calendly, Slack, Monday.com , Readyme, Calltools, VICI Dial, Manychats
Self-motivated, career-driven, results-oriented and customer-focused,
Excellent Phone Ethic
Hungry for success and hungry to earn
Thirst for knowledge

Detail-oriented and highly adaptable customer service and sales professional with experience in phone-based support and product promotion. Proven ability to handle customer inquiries, resolve issues efficiently, and close sales. I bring a strong work ethic, excellent English communication skills, and a client-first mindset — ideal for remote or virtual assistant roles that require professionalism, responsiveness, and a friendly approach.

Sales Development Specialist with 2 years of experience in high-volume cold calling, appointment setting, customer support, CRM management, and lead generation for U.S.-based clients. I help businesses generate qualified leads, drive live transfers, and maintain organized sales pipelines that improve conversion rates and overall sales efficiency.

Experienced in both outbound and inbound campaigns across the SaaS, healthcare (Medicare & ACA), and real estate acquisition sectors. Skilled at engaging prospects, identifying key decision-makers, qualifying opportunities, navigating gatekeepers, and verifying prospect data to deliver sales-qualified leads to closing teams. Proficient in maintaining accurate CRM records, following structured qualification processes, and consistently performing in fast-paced, metrics-driven environments.

Core Skills:
Cold Calling (300–1000 calls/day), Lead Generation, Live Transfers, Appointment Setting, CRM Management, Customer Support, Data Entry, Data Verification, Analytical Research, Short-Form Video Editing

CRM & Sales Tools:
HubSpot, GoHighLevel, Kixie, Bullhorn, Vulcan7, Convoso, UMA, Recochette, ViciDial, RingCentral, Chase, Zipy, Hero

AI & Automation Tools:
ChatGPT, Gemini, DeepSeek, Microsoft Copilot, ElevenLabs, Antigravity, Codex

Design & Video Editing Tools:
Canva Pro, CapCut Pro, Adobe Premiere Pro (short-form content for Reels, TikTok, YouTube Shorts)

Admin & Productivity Tools:
Google Workspace (Docs, Sheets, Slides, Gmail), Microsoft Office (Word, Excel, PowerPoint, Outlook), Calendly, Doodle, Monday.com

Communication Tools:
Slack, Zoom, Microsoft Teams, Discord , Telegram , Whatsapp

Focused on delivering fast, accurate, and performance-driven support using sales expertise, CRM systems, and AI-powered tools to help businesses scale lead generation and increase conversions.

Want to work together? DM me .

I am a former sales representative of a BPO company. I love arranging email s preferrably a non-voice task. I am confident on my competencies in handling clients request or provisions.

I have a friendly and conscientious personality. In addition, I am dedicated and detail-oriented professional with solid experience as a Customer Service Representative, Sales Representative, and Medical Virtual Assistant. As a medical virtual assistant, I assisted with patient communication, verified insurance eligibility, handled prior authorizations, and coordinated follow-ups always ensuring accuracy, confidentiality, and timely results.