I am a certified Lean Six Sigma Green Belt and Quality Analytics Professional with over 4.5 years of experience in the BPO sector specifically under Telecommunication. I am also an expert in eBay product listing, Poshmart Product Listing, Amazon Product Listing, Order Fulfillment, Product Researcher, Description Writer, Drop shipping, Shopify with an experience of almost 2 years. As a detail-oriented eCommerce store Manager, my goal is to identify profitable products, manage product listing while maintaining smooth store operations and its growth. I focused on accuracy, consistency and data-driven product selection.

I’m a dedicated and detail-oriented Virtual Assistant with hands-on experience in e-commerce support, administrative tasks, and sales operations. I specialize in product research, listing optimization, and order processing across platforms like Amazon and Walmart, helping businesses stay organized and run efficiently.

In my previous role as a Sales Encoder Team Leader at PLDT, I ensured accurate data handling, supported daily sales operations, and maintained smooth workflows under pressure. I also worked remotely as a Product Researcher and Listing Manager, where I managed product listings, processed orders, and communicated directly with clients to meet their business needs.

I’m highly organized, reliable, and comfortable handling multiple tasks in fast-paced environments. I’m proficient in Microsoft Office, time-tracking tools like Toggl and Clockify, and various e-commerce platforms. I focus on delivering accurate work, meeting deadlines, and maintaining clear communication at all times.

Fluent in both English and Filipino, I’m confident in handling client communication, whether through email, chat, or virtual meetings. I’m easy to work with, quick to learn new systems, and committed to providing consistent, high-quality support.

If you’re looking for a Virtual Assistant who is dependable, proactive, and results-driven—I’m ready to help grow your business. I’m a reliable and detail-oriented professional with a background in Business Administration, majoring in Human Resource Management. I’ve had experience working in sales support, e-commerce, and remote administrative roles, where I handled tasks like product research, listing management, and order processing.

I previously worked as a Sales Encoder Team Leader at PLDT, where I supported the sales team by making sure everything was accurate, organized, and running smoothly. I’ve also worked remotely as a Product Researcher and Listing Manager for platforms like Amazon and Walmart, where I managed product listings, handled orders, and communicated with clients on a daily basis.

I’m comfortable working in fast-paced environments and handling multiple tasks at the same time while keeping everything organized. I’m also familiar with tools like MS Office, time trackers, and other online platforms used for remote work.

I’m fluent in English and Filipino, and I’m confident in my communication skills, whether it’s written or verbal. I’m someone who’s dependable, easy to work with, and always willing to learn. I enjoy working remotely and take pride in staying focused, meeting deadlines, and delivering consistent results.

I help Shopify store owners manage their backend operations so they can focus on growing their business.

With 10+ years of experience in e-commerce and virtual assistance, I handle the day-to-day tasks that keep a store running smoothly. Orders, fulfillment, customer support, and backend organization.

What I can help you with:

• Order processing, refunds, and returns
• Supplier coordination and fulfillment tracking
• Customer support and email handling
• Inventory monitoring and product organization
• Product tagging, collections, and metafields (Shopify)
• Backend cleanup and store organization
• Basic product listing support and updates

I am detail-oriented, reliable, and comfortable following existing systems and workflows. I make sure tasks are completed accurately and consistently, with minimal supervision.

If you need someone to handle your store’s backend operations and keep everything organized behind the scenes, I’m ready to help.

I’m a highly organized and detail-oriented Order Manager with strong experience in the promotional products industry. I specialize in handling end-to-end order management from product sourcing, quoting, and virtual proofs to production coordination, inventory tracking, and on-time delivery.

I work closely with account managers, sales reps, suppliers, and decorators to ensure every order runs smoothly and clients receive exactly what they expect on time and within budget. My background has strengthened my ability to manage multiple projects, resolve production challenges, and maintain excellent communication with both internal teams and vendors.


My Expertise Includes:
Promotional Product Sourcing & Quoting
Order Entry & Production Coordination
Supplier & Decorator Communication
Inventory Management
Virtual Proofs & Revisions
Timeline Tracking & Quality Assurance

I take pride in my proactive communication, problem-solving skills, and commitment to accuracy, ensuring a seamless process from order placement to delivery.

If you’re looking for a reliable, efficient, and detail-driven Order Manager who understands the promotional products workflow, I’d love to help your team operate more smoothly and efficiently.

I’m Rodha Rios, a versatile and results-driven Virtual Assistant with 3+ years of experience across multiple niches, helping businesses save time, streamline operations, and grow efficiently.

1. E-commerce: I manage Shopify, Amazon, Walmart, eBay product listings, Funnelish funnels, inventory tracking, order management, product research, and listing optimization to ensure smooth and profitable online operations. Tools/Platforms:

( E-commerce Skills:)
• Shopify product listing and management
• Amazon Seller Central listings and optimization
• Walmart Marketplace product management
• eBay product listings and optimization
• Funnelish funnel setup and management
• Inventory tracking and order management
• Product research and listing optimization
• Canva for graphics and product visuals
• Shopify Email marketing
• Google Workspace for store operations
• Helium10, Keepa, Jungle Scout for market and competitor analysis

2. Data Processing: I handle accurate data entry, spreadsheet management, reporting, and workflow automation, keeping your information organized and actionable.

( Data Processing Skills:)
• Google Sheets
• Excel
• Airtable
• Zapier

3. Lead Generation: I research, identify, and compile high-quality leads and prospects, helping your business expand its client base efficiently.

( Lead Generation Skills:)
• Prospect research and identification
• Lead list building
• LinkedIn lead generation
• Using ----------- and Apollo for contacts
• Organizing leads in Google Sheets
• Prospect research and identification
• Lead list building
• LinkedIn lead generation
• Using ----------- and Apollo for contacts
• Organizing leads in Google Sheets

4. HR & Admin: I support candidate sourcing, onboarding, contracts, payroll coordination, and internal team communication, ensuring smooth and professional operations.

(HR & Administrative Skills:)
• Candidate sourcing and onboarding
• Contract preparation and payroll coordination
• Internal communication and task coordination
• Project and workflow management (Slack, Trello, Notion)


5. Email Management & Customer Service I manage inboxes, respond professionally to emails, process refunds/returns, and handle customer inquiries, keeping clients happy and tasks organized. :

( Email Management & Customer Service Skills:)
• Professional email communication
• Inbox management (Gmail, Outlook)
• Handling customer inquiries and complaints
• Refunds, returns, and order issue resolution
• Shopify Email and Zendesk customer service tools

6. General Skills
• Highly organized and detail-oriented
• Proactive problem-solving
• Workflow optimization and process improvement
• Multitasking and time management
• Fast learner with ability to use multiple platforms efficiently

Google Workspace administration
I don’t just complete tasks—I streamline processes, optimize workflows, and take full ownership to make your business run smoother. I’m detail-oriented, proactive, reliable, and ready to deliver results immediately.

Hire me now if you want a versatile VA who can handle multiple niches, use the right tools, and deliver results the first time.

Regards
Rodha

As a Customer Service Representative (CSR), we are responsible for helping customers by answering questions, addressing complaints, and providing information about products or services to ensure a positive experience. An Order Processing professional manages and processes customer orders, ensuring that products are correctly selected, packaged, and shipped on time, while maintaining accurate records of transactions. A Social Media Manager is in charge of creating and managing content across social media platforms, engaging with followers, and enhancing the brand’s online presence through strategic posts and interactions. An Admin Assistant provides vital support in day-to-day office tasks such as managing schedules, handling correspondence, organizing files, and assisting with various administrative duties to keep the office running smoothly.

- Customer Success & Client Retention
- eCommerce Operations
- Order Processing & Fulfillment
- Email & Chat Support
- Data Tracking & Reporting

My data entry experience with multiple companies has prepared me to take on increased responsibility in fast-paced environments. I maintain a typing speed of 50 WPM with exceptional accuracy and am proficient in MS Office applications, including Word and Excel. In addition to job-specific tasks, I have a proven ability to maintain strict confidentiality of sensitive information. I also possess strong communication skills with full command of both written and verbal English.

I am an experienced Order Manager/Production Coordinator for Promotional Products. Entering orders and handling the end-to-end process until the order reaches the customer is my expertise. I can handle all help line questions, returns, and troubleshoot order problems as I am well experienced on decision making and problem solving.
My ability to accomplish a task while demonstrating a thorough concern for all the areas involved no matter how big or small, has made me successful on every project that I do.
More importantly, I live by the golden rule - a moral principle which denotes that you should treat others the way you wanted to be treated yourself. That what you put in is what you get out.
I also believe that being open and honest to a client leads more quickly to a mutual understanding, respect on different views, interest and needs.

Operations & Customer Experience Specialist with 15+ years supporting US-based companies in high-volume environments.

I specialize in:

Order processing & fulfillment
Customer support operations (Zendesk, Salesforce, Quickbase)
Supply chain coordination & logistics
SOP creation & workflow optimization

In my current role, I manage end-to-end order processing, logistics coordination, and customer escalations, ensuring accuracy, speed, and client satisfaction across multiple accounts.

I’ve also worked in:

Amazon FBA product sourcing (Helium 10, Keepa)
CRM pipeline management & inside sales support
High-volume customer support (chat, voice, technical)

What I bring to your business:

Reduced order processing delays through workflow improvements
Strong attention to detail and accuracy
Reliable communication with US clients
Proven ability to handle high-pressure operations

Tools: Zendesk, Salesforce, Quickbase, MS 365, Google Workspace, Helium 10, Keepa, DHL/UPS systems

I’m looking for long-term opportunities where I can help streamline operations, improve customer experience, and support business growth.

Dedicated and results-driven Shopify Front-end Manager with over 4 years of experience. Well-rounded and flexible. Loved finding new ways to improve and grow, and always eager to learn something new. Reliable and a great team player, thriving in fast-paced and dynamic environments. Passionate about my work and always aim to achieve the best results.

Hi I'm -----------,
I have worked and handled great customers, and clients. Different, but all have one goal. For me, to give them great service and great work that will exceed their expectations.
My great focus now is working/helping with e-commerce businesses using Shopify Platform. I can be your virtual assistant and anything you want me to work with.
I am a person who is very much willing to learn new things because for me learning is fun and it is a continuous process that gives me an opportunity to grow and further for the development of my skills.
I am an optimist, self motivated, diligent worker, dynamic, hardworking and passionate about my work. Because this is my only way to make my employers satisfied and don't regret of giving me an opportunity as a part of the team.
Happy to work with you sooner!

Hi, I’m Kenneth, a results-driven Order Manager with 2 years of experience in Business Process Outsourcing. I specialize in calendar management and customer care, helping organizations achieve growth, efficiency and innovation.

Throughout my career, I’ve worked on client satisfaction by resolving tasks with zero call outs and 100% accuracy, where I delivered measurable impact by reducing billing accuracy call out 90 % by designing a checklist. I’m passionate about process optimization and efficiency, ensuring clients receive faster, more reliable service and thrive in environments that encourage collaboration, innovation, leadership, etc.

Currently, I’m focused on becoming a Virtual Assistant, and I’m excited to connect with professionals in administrative support or back-office and operations to explore opportunities for networking, collaboration, and growth.

Results-driven E-commerce Operations and Customer Service Virtual Assistant with 10+ years of experience supporting international clients across e-commerce, logistics, and telecommunications. Currently specializing in carrier relations, order management, and customer support, with a strong ability to manage the full order lifecycle—from pre-purchase inquiries to post-delivery resolution. Known for bridging customers, carriers, and internal teams to ensure smooth operations, accurate data management, and high customer satisfaction. Brings a proven background in team leadership, process improvement, and CRM-driven workflows in fast-paced, remote environments.

I am an experienced e-commerce customer support and Shopify operations assistant with a strong background in handling customer inquiries, order management, and product listing tasks. I have worked in fashion e-commerce environments where I manage daily customer emails using tools such as Gorgias and Richpanel, ensuring timely, professional, and empathetic responses.

I am highly skilled in coordinating with internal teams and suppliers through Slack to resolve order issues, tracking delays and reports using Excel, and organizing workflows with ClickUp. My experience also includes handling refunds, returns, shipping concerns, and product quality issues while maintaining a positive customer experience.

In addition to customer support, I have experience working with Shopify product listings and landing page editing, including copying, translating, and recreating product pages with accuracy and attention to detail. I am comfortable using AI tools such as ChatGPT and translation software to efficiently adapt content for different markets.

I am detail-oriented, reliable, and capable of working independently while following SOPs closely. I focus on accuracy, efficiency, and clear communication to ensure smooth operations and high-quality customer experience.