Hey! I’m Shaira! Are you ready to elevate your digital game with me? Let’s connect so we can talk about how I can help you achieve your objectives or grow your services in the digital world!

Need someone who can run your operations so you can focus on growing your business? I can help.

I’m an Operations and Online Business Manager with 15+ years of experience helping businesses streamline processes, manage teams, and improve customer experience.

I’ve handled large-scale operations and high-performing teams, but more importantly, I know how to translate that experience into simple, efficient systems for growing businesses.

Here’s how I can support you:

- Manage your day-to-day operations so you can step back
- Lead and support your team (hiring, coaching, accountability)
- Improve your customer support (faster response, better CSAT)
- Create SOPs, workflows, and systems to keep things organized
- Track KPIs and give you clear, actionable reports
- Help you scale without chaos

I’m proactive, organized, and take full ownership of what I handle. You won’t need to micromanage me, I focus on results and making your business run smoothly.

If you’re overwhelmed with operations or want to scale but don’t have the structure yet, I’d love to help.

Previously managed large operations and helped scale teams from startup to full operations while improving customer satisfaction and efficiency.

Customer Success Manager, L3 Technical Support, Engineer | Enterprise Networking and Security Solutions

Your Go-To Virtual Assistant for Lead Generation and Outreach

Hi, I’m Kimberly, a Virtual Assistant with hands-on experience helping businesses generate leads, manage outreach campaigns, and keep workflows organized and efficient.

Need help building targeted lead lists? I’ve got it covered.
Managing LinkedIn or cold email outreach? I can handle it.
Keeping up with inbox replies and follow-ups? I make sure no opportunity is missed.

I specialize in lead generation, LinkedIn and cold email outreach, inbox management, and basic automation. I’m experienced with tools like Instantly, HeyReach, Clay, Make, Airtable, Notion, and Canva, allowing me to support your campaigns and systems effectively.

With a background in both outreach and customer support, I bring strong communication skills, attention to detail, and reliability to every project.

If you’re looking for someone to help you stay consistent with outreach and grow your pipeline, feel free to send me a message.

A dedicated, seasoned professional with six years of proven success in customer service across diverse industries. I’ve consistently refined my expertise and developed a keen understanding of customer needs, enabling me to deliver exceptional experiences and service that truly stands out.

Hi! I have 9 years of experience in customer support, focused on eCommerce and dropshipping, with a strong background in Shopify and tools like Gorgias and Freshdesk.

I also handle social media management, graphic design, and video editing, helping businesses support customers and grow their brand.

Let’s work together to grow your business!

Passionate about delivering exceptional service and operational efficiency, I bring 5+ years of experience in customer support, technical troubleshooting, and property management. Currently working as an Assistant Community Manager, I support daily operations, leasing activities, maintenance coordination, and resident relations for multiple communities.
My background spans roles in hospitality (IHG), e-commerce (eBay), and retail (Macy’s), where I honed my skills in customer communication, issue resolution, and service excellence. I thrive in fast-paced environments, whether onsite or remote, and consistently strive to create positive experiences for residents, customers, and internal teams alike.
I’m highly proficient in platforms like AppFolio, Buildium, Vantaca, and Zendesk, with strong command of Google Workspace, Microsoft Teams, and Slack. My approach is always solution-oriented—balancing policy compliance with empathy and professionalism.

Experienced Customer Service Representative with 5 years of BPO expertise. Proven specialist in multi-channel support (Voice, Chat, and Email) and conflict resolution. I am a dependable professional who balances speed with quality, ensuring swift resolutions without compromising the human touch. Expert in Zendesk and Salesforce.

I am an experienced Real Estate Dispositions Manager & Inside Sales Professional with a proven track record in wholesaling, lead generation, cold calling, and contract negotiations. I specialize in managing sales pipelines, marketing properties, building investor networks, and coordinating smooth closings with buyers and title companies.Skilled in CRM management (Salesmate, Sierra, Follow Up Boss, BoomTown, Chime, Brivity), appointment setting, and social media marketing, I help real estate businesses close more deals and maximize profitability. With strong communication and organizational skills, I deliver results-driven support that saves time and drives growth.

I hold a Bachelor's Degree in English with a focus on language and literature. My background spans content writing, social media management, and customer service—roles that have sharpened my communication skills and deepened my understanding of audience engagement.

With strong writing abilities, a customer-focused mindset, and a genuine eagerness to learn, I am highly adaptable and quick to pick up new skills. I’m flexible with working hours and fully committed to delivering quality in everything I do.

I’m excited to bring my energy and dedication to a dynamic team where I can grow professionally and make meaningful contributions.

Detail-oriented and creative professional seeking opportunities as an Office Staff, Graphic Designer, or Tourism Staff in both local and international companies. Adept at managing administrative tasks, designing marketing materials, and providing excellent customer service in the tourism industry.

Provided high quality customer support to U.S. and global clients through chat, email, and phone channels. Handled high-volume inquiries, resolved customer concerns efficiently, and ensured a positive customer experience across different time zones. Assisted with account management, billing inquiries, order processing, troubleshooting, and general product support. Maintained accurate documentation of customer interactions in CRM systems and consistently met KPIs such as AHT, CSAT, and resolution time. Demonstrated strong communication skills, problem-solving abilities, and adaptability in a fast-paced, multicultural environment.

I am an experienced Account Manager and Customer Support Specialist with over 10 years of experience in sales, BPO, and client relationship management. I specialize in helping businesses grow by providing excellent customer service, managing client accounts, and supporting sales operations.

I have worked with international clients handling account management, order processing, lead generation, and customer support. I am experienced in using tools such as Shopify, Gorgias, Salesforce, Zoho CRM, HubSpot, Asana, Slack, and Google Workspace.

In my recent role with Sunday Golf, I managed customer accounts, handled support tickets, tracked orders using Shopify, and supported sales growth through upselling and cross-selling opportunities.

I am known for being reliable, detail-oriented, and easy to work with, and I always aim to provide the best experience for customers and clients.

I am currently looking for a long-term remote opportunity where I can contribute my experience in account management, customer success, e-commerce support, or sales support.

I’m a Guest Reservations and Short-Term Rental Support Specialist with 15+ years in customer service and 8 years focused on Airbnb and vacation rental management. I manage the full guest journey from pre-booking inquiries and upselling to mid-stay support, issue resolution, and post-checkout follow-ups, consistently helping properties maintain smooth operations and 5 star reviews.

I’m experienced in high-volume guest communication, escalations, billing, reservations, order processing, review management, and back-office support. I work confidently with tools like Guesty, Hostaway, Breezeway, Salesforce, Zendesk, Slack, Google Workspace, and Stripe, and I’m comfortable troubleshooting smart locks, keyless entry systems, and other property tech remotely.

Detail-oriented, proactive, and tech-savvy, I focus on protecting revenue, preventing negative reviews, and delivering outstanding guest experiences that help property managers grow.