I am currently with GroupRaise as a Customer Support Manager. I got promoted on May 22nd, 2018. I started with the company as a Customer Support Agent on July 18th, 2017.

As a Customer Support Manager, my tasks include but are not limited to:

**Operational**
Ticket Assignment/Volume Monitoring (Whole day)
Ticket Reallocation (in the event of agent absence, volume swings, etc)
Answering Tickets, especially Phone Call Requests
Monitor Ticket Trends (to report to HoCS)
Monitor Restaurant Applications
Transfer Support Knowledge Board Cards from Trello to Confluence
Confluence Article Updates
Relay General Reminders re Processes/Procedures (on behalf of HoCS)
Communicate Product Updates to the Team
Provide Support/Updates/Guidance to Team
Answer Team Questions (via Slack)
Review Restaurant Account Cancellation Tickets

**Reporting**
Weekly Management Meeting / Meeting Agenda
Weekly Evaluation of Tickets with Bad Rating
Monthly Incentive Tracking
Data Collection/Charting (miscellaneous CS projects)

**HR**
One-on-One Agent Discussions re Performance (as needed--disciplinary)
Payroll - Sending pay report to HR (Wise)
Help Center Article Updates
Updating Payroll Information
Manage Incident Records / Termination Notices
Hiring / Managing online job posting website
Relay Company Updates to the team (on behalf of HoCS)
Approve / Manage Leave Requests and Records
Manage Warning System / Documentation
Updating Employment Records
Ensure Agent Productivity/ Training / Updating, Creation of training materials
Provide Support / Updates / Team Guidance
Performance Evaluations
Reporting on employee absences to HoCS
Weekly Learning Friday invitation

I know how to use or familiar with:
Zendesk (Admin)- Analytics and Knowledge
Metabase
Superset
Klaviyo
Sendgrid
Mixmax
Lob
Braintree
Canva
Slack
Trello
Confluence
Dropbox
Loom
BenchmarkONE
MS Office- Word and Excel
Google- Mail, Docs, Drive, Calendar, Sheets, and Hangouts

I use Starlink as my ISP.

I am a highly organized and detail-oriented with extensive experience in providing administrative support to professionals and teams. Skilled in managing emails, calendars, and schedules, I excel at streamlining workflows to ensure efficiency and productivity. With excellent communication skills, a strong ability to multitask, and a passion for ensuring organizational success, I am dedicated to helping clients focus on what matters most.

Hello! My name is John Paolo Llenares, and I am a BS Data Science graduate with over a year of experience leading remote chat operations and supporting customers in fast-paced online environments.

As a Remote Chat Operations Supervisor, I have managed teams, monitored performance, maintained quality standards, and ensured excellent customer communication. I have also gained experience in data entry, transcription, AI data annotation, and administrative support, which has strengthened my attention to detail, organization, and ability to work independently, I also have experienced as Social Media Manager.

I am a dependable, proactive, and quick learner who enjoys solving problems and helping teams succeed. I take pride in delivering high-quality work, meeting deadlines, and communicating professionally with both clients and colleagues.

I am currently looking for long-term remote opportunities in customer support, virtual assistance, operations, or administrative roles where I can contribute my experience while continuing to grow professionally.

I've been a virtual assistant for over 4 years. I have a wide set of skills and experience that I developed in different jobs and projects I've done. From managing social media, content editing, task and calendar management to customer service specialist and email/chat support, I'd love to offer my services. Let's talk!

I am Reign Charity C. Fullos, a motivated professional in customer service, data analysis, and research with a strong economics background. Proven as a top-performing advisor and analyst, I excel at delivering insightful solutions and thrive in fast-paced environments by leveraging communication, technology, and teamwork to drive organizational growth.

I used to work in the BPO industry, handling different lines of business from customer to technical support for 4 years. I've been a freelancer for 4 years, doing different tasks. I have handled e-commerce general virtual assistant for Shopify, Amazon virtual assistant specializing backend support, and lastly, Airbnb support. I have acquired skills that I can use for different kinds of tasks. I'm open to learning new skills that will help me grow and be more efficient in doing such tasks.

Results-driven Google Ads Manager, GoHighLevel Expert, and Customer Support Specialist with a proven track record of helping businesses grow through data-driven paid advertising, CRM automation, and exceptional client communication.

GOOGLE ADS | I plan, launch, and optimize Google Search, Display, and Performance Max campaigns that drive qualified leads and maximize ROI. I handle keyword research, ad copywriting, audience targeting, conversion tracking (via Google Tag Manager), and ongoing campaign optimization to lower your cost-per-lead and increase conversions.

GO HIGHLEVEL (GHL) | I build and manage full marketing funnels, automated follow-up workflows, pipelines, sub-accounts, and CRM systems inside GoHighLevel. Whether you need a funnel built from scratch, lead nurturing sequences set up, or your existing GHL account optimized, I can help you get more out of the platform.

CUSTOMER SUPPORT | With 2–5 years of e-commerce and CRM experience (Shopify, Salesforce, Freshworks), I deliver fast, friendly, and professional support that keeps your clients happy and coming back. I'm comfortable handling email, chat, and task management tools like Asana and Google Workspace.

WHY HIRE ME?
- IQ Score: 133 | English Proficiency: C2 (Advanced/Mastery)
- Highly analytical, detail-oriented, and self-managed
- Full-time availability (8 hours/day, Mon–Sat)
- Based in Quezon City, Philippines — overlap-friendly with US/AU time zones

Ready to help your business scale. Let's work together!

Hi! I’m ----------- ----------- ----------- -----------.Since 2021, I’ve been handling customer support through email — assisting businesses in keeping their communication smooth, organized, and professional. I also have experience in transcription work and am very open to Virtual Assistant tasks, especially those that support backend operations.I value being someone who helps make business owners’ lives easier behind the scenes. I may not have as much experience as others, but I’m dedicated, eager to learn, and committed to executing tasks well. I work best with guided SOPs and take pride in being reliable, detail-oriented, and focused on helping your business thrive.If you need someone who’s willing to take the load off your shoulders, I’d love to be part of your team.Let’s work together!

I've been working remotely since 2021 with hands-on experience across digital marketing, community management, and customer support.
My background includes managing ----------- communities, handling customer support via email for a mobile app, and running affiliate programs for e-commerce and business credit platforms. I also have experience in Reddit-based promotional campaigns and digital marketing strategies that drive organic engagement and traffic.
On the technical side, I've work with Google DV360, managing programmatic ad campaigns, optimizing bids, and maximizing ad performance for better ROI.
I'm reliable, self-managed, and comfortable working across different industries and time zones. If you need someone who can wear multiple hats in the digital space, I'm your guy.

I have been an experienced Customer Support, Content Moderator, Quality Analyst, E-commerce/Social Media Marketer, and General Virtual Assistant.

SKILLS QUALIFICATION:
- Email and Chat Support
- Content Moderator
- Ecommerce and Admin Assistant
- Customer Success Manager
- Lead Generation
- Social Media Scheduling
- Quality Analyst
- Product Lister
- Canva Editor and Layouts
- Graphic Designer
- ATS optimized Cover Letter/Resume
- Content Editor
- Basic Video Editing
- Researcher

TOOLS:
- Microsoft Word, Excel, Powerpoint
- Google tools (Gmail, Slides, etc.)
- ChatGPT, Quillbot, Gemini, Elevenlabs, Claude
- Linkedin Sales Navigator
- Canva, Photoshop
- Buffer & Calendly
- Capcut
- Notion
- Airtable
- HUNTR, CC360, and Salesforce

Communication tools:
Slack, Viber, Telegram, Google meet, Skype, Whatsapp, and Zoom.

I believe that the work experiences I have will aid me in the position or work that will possibly be given to me. I'm a fast learner, easy to train, can adapt to a fast-paced environment, and can work under minimum supervision.

Operations & Customer Experience Specialist with 15+ years supporting US-based companies in high-volume environments.

I specialize in:

Order processing & fulfillment
Customer support operations (Zendesk, Salesforce, Quickbase)
Supply chain coordination & logistics
SOP creation & workflow optimization

In my current role, I manage end-to-end order processing, logistics coordination, and customer escalations, ensuring accuracy, speed, and client satisfaction across multiple accounts.

I’ve also worked in:

Amazon FBA product sourcing (Helium 10, Keepa)
CRM pipeline management & inside sales support
High-volume customer support (chat, voice, technical)

What I bring to your business:

Reduced order processing delays through workflow improvements
Strong attention to detail and accuracy
Reliable communication with US clients
Proven ability to handle high-pressure operations

Tools: Zendesk, Salesforce, Quickbase, MS 365, Google Workspace, Helium 10, Keepa, DHL/UPS systems

I’m looking for long-term opportunities where I can help streamline operations, improve customer experience, and support business growth.

With over 10 years of experience in customer service and returns management, I bring a well-rounded skill set across multiple operational functions. In my role as a Returns Manager, I developed strong expertise in handling complex customer concerns with professionalism, efficiency, and empathy. My experience includes providing high-quality chat and email support, conducting detailed web research, offering technical assistance, managing customer accounts, processing orders, and ensuring accurate and timely deliveries.
I have successfully implemented phone support systems and integrated e-commerce applications within Shopify, contributing to improved team productivity and enhanced store performance. My hands-on experience with tools such as Asana and Google Workspace, combined with sales and order management responsibilities, has strengthened my organizational, multitasking, and communication skills.
Known for my reliability, strong work ethic, and approachable personality, I excel at building trust and maintaining positive relationships with both customers and tea-----------mbers. I am adaptable, proactive, and comfortable working independently or collaboratively in fast-paced environments. Proficient in Gorgias, Asana, Chatra, Shopify, and ChatGPT, I am passionate about continuous learning and committed to delivering exceptional customer experiences that add value to the organization.

Gabrielle/Gabby has experience of being a Sales Engineer and closed worth millions of contracts, Customer Service, Chat support and can work as your Sales Engineer /Executive Assistant/ Virtual assistant/customer service can help you in making sales and manage clients, and provide the best online service experience to handle your task like emails and schedules, filing complaints, replacing products, and other issues.Stated below are my skills and experiences. Feel free to message me if you have any questions.WORK EXPERIENCE•Golden Arches Development Corporation (Customer Service Crew) (-----------)- Handle escalated customer service complaints, always ensuring customer satisfaction to provide customer satisfaction, increased retention and customer loyalty.- Recognized as best Initiators in kitchen.- Recognized for outstanding customer service through multiple mystery shops and review of store operations.-Assist every customers needs and wants.•STEVE KYLE MARKETING CORPORATION (Chat agent and Customer Service) (-----------)-I became an assistant in this company as well, from arranging every email, putting some data in excel, list some important products and their descriptions, also their schedules as well.-Handled 5 stores in Lazada online shopping stores in the Philippines.-Handled 2 stores in Shopee online shopping stores in the Philippines.-Using a dual display monitor for multi-tasking (For excel, photoshop, and adobe premiere).-Manages multiple tasks or cases (Customers' chats and complaints)Works with escalated customers and drives actions in post-i----------- reviews.-Reviews customer feedback. Provide resolution and feedback based on analysis.-Monitor the service event through completion for compliance.-Computer proficient.•UNILEVER PHILIPPINES (QA intern (Quality Assurance)) (-----------)-Checking every raw material that will use, every product, checking every content of it, and making sure that it passed our laboratory standards.-Handled a lot of customers from different countries. Provide feedback through email (Gmail).-Understands all the different aspects of a manufacturing environment and how they interact and cooperate to produce a consistently excellent product.•SICCION MARKETING INCORPORATED (Material Testing Engineering Equipment) (Sales Engineer) (-----------)-Closed and finishes contracts with clients.-Knowledgeable and strategic in talking with clients.-Managed clients from Government (DPWH) and Schools (Universities and Private)-Established a quality relationship with them.-Provide and make quotations, managed Sales Orders, and Sales Invoices, Deliveries.-Knowledgeable and attended every bidding. SKILLS•Easily to adapt in Sales Environment.•Knowledgeable in Sales and how it process works.•Knowledgeable in Material Testing Equipments.•Excellent skills in Microsoft Excel, Word, Powerpoint.•Excellent knowledge in every social media platforms ( Facebook, twitter, Instagram, Gmail, -----------, Whatsapp, Telegram, Skype )•Excellent skills in Adobe Photoshop, Adobe premiere.•Strong interpersonal skills and extremely resourceful.•Excellent work ethic.•Excellent analytical skills•Strong English communication skills•Flexible and adaptive to changing technologies, and work environment.

Hi! I'm a detail-oriented Virtual Assistant with 2 years and 5 months of professional experience in customer support, e-commerce chat, and email support, and content moderation. I enjoy helping businesses provide excellent customer experiences while keeping operations organized and running efficiently.

Alongside my professional experience, I also served as the Media Head for a college organization for over a year, where I managed social media content, created graphics using Canva, and helped maintain a consistent online presence. This experience strengthened my skills in content creation, visual design, and social media management.

My primary tools include Canva, ChatGPT, Google Workspace, Microsoft Office, and productivity platforms for communication and collaboration. I use AI tools to assist with research, content writing, brainstorming, proofreading, and improving workflow efficiency.

Here's how I can support your business:

• Customer Support (Chat, Email, and Voice)
• E-commerce Customer Service
• Content Moderation
• Virtual Assistance & Administrative Support
• Data Entry and Internet Research
• Email and Calendar Management
• Canva Graphic Design
• Social Media Content Creation
• Caption Writing and Content Planning
• File Organization and Documentation
• ChatGPT-assisted Research and Workflow Support

I'm organized, dependable, and a quick learner who adapts easily to new tools and processes. I communicate professionally, pay close attention to detail, and enjoy working with teams to achieve business goals.

Whether you need someone to assist your customers, moderate content, organize administrative tasks, or support your social media efforts, I'm committed to delivering high-quality work, meeting deadlines, and contributing to your business's success.