As a remote worker for 6 years now, I have gained a considerable knowledge on different fields such as technical support, customer service, administrative support, lead generation, social media strategy and management.

I am a customer-focused call center agent with strong communication and problem-solving skills. I have experience handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently while maintaining a positive and professional attitude. I am skilled in active listening, multitasking, and using CRM systems to manage customer interactions. I am committed to delivering excellent service, building customer satisfaction, and contributing to team success.

Hi! I'm Joy from the Philippines, a BS Information Technology graduate and Licensed Professional Teacher who chose to build a career in business operations and virtual support.

With over 15 years of combined experience, I've helped businesses streamline operations through executive and administrative support, customer service, sales support, lead generation, appointment setting, and team coordination.

My background includes 6 years of remote customer service and team support, 3 years of telemarketing and lead generation, and several years in administrative and sales operations. I'm experienced in managing email s, calendars, CRM systems, documentation, reporting, scheduling, client communication, and process improvement.

My mission as a kind and committed service professional is to consistently go above and above for clients, guaranteeing their complete happiness. I'm a skilled and timely communicator with a talent for creating enduring bonds that promote corporate success.

Core Skills:

• Executive & Administrative Support
• Customer Service (Phone, Email & Live Chat)
• Calendar management and scheduling
• Email and client communication
• Lead Generation & Appointment Setting
• CRM Management
• Data Entry & Reporting
• Sales Support
• Team Coordination
• Invoice and document preparation
• Inventory management


TOOLS PROFICIENCY

- CRM ( Zendesk, Hubspot)
- Communication Tools ( Slack, Zoom, Google Meet, Teams)
- Google Workspace
- Microsoft Office 365
- Google Calendar
- Canva
- Photoshop
- Notion
- Trello

I'm a proactive, detail-oriented, and tech-savvy professional who learns quickly, communicates effectively, and takes ownership of every task.

If you're looking for a dependable Executive Virtual Assistant who communicates well, stays organized, and consistently delivers quality work, I'd love the opportunity to support your business.

Hello! I’m Gerald Pacuan, a dedicated and reliable Virtual Executive Assistant with skills in E-Commerce Support, Customer Service, and Social Media Management. I help businesses stay organized, improve customer experience, and manage daily operations efficiently. I have strong skills in managing daily tasks, helping customers, tracking online orders, and growing social media pages. I am organized, friendly, and ready to work hard to help your business grow and succeed. I communicate clearly and love helping teams stay organized every day.

I provide professional virtual assistance services including:

* Virtual Executive Assistance
- Email and calendar management
- Administrative support
- Data entry and organization
- Research and documentation
- Task coordination and online support

E-Commerce Support
- Product listing and management
- Order processing
- Customer inquiries and follow-ups
- Inventory assistance
- Store support and administrative tasks

* Customer Service Specialist
- Customer communication and support
- Handling inquiries and concerns
- Providing solutions with professionalism
- Maintaining positive client relationships

* Social Media Management
- Content scheduling and posting
- Social media engagement
- Page monitoring
- Basic content coordination
- Audience interaction support

I am detail-oriented, adaptable, and committed to delivering quality work. I value clear communication, meeting deadlines, and helping clients achieve their business goals.

I am available for communication through:

Mobile / WhatsApp: (+63) 9394599276 <8efe80624d780eba0c6493ec45140364>Email : geraldpacuan06@gmail.com
Microsoft Teams: Gerald Pacuan

Professional Profiles:<8efe80624d780eba0c6493ec45140364>Facebook : https://www.>facebook .com /gerald.pacuan.08
LinkedIn: www.linkedin.com /in/gerald-pacuan-04404b416
OnlineJobs.ph: https://www.onlinejobs.ph/jobseekers/info/5083326

I look forward to working with clients who need a trustworthy virtual assistant to support and grow their business.

Hello! I am a motivated and hardworking freelancer eager to gain experience and help clients achieve their business goals. I have strong communication skills, a willingness to learn, and a commitment to delivering quality work. I am excited to build long-term professional relationships and contribute positively to your projects.

I am a versatile executive virtual assistant with a strong background in customer support, content writing, social media management, and administrative assistance. I bring a results-oriented approach to every task, ensuring efficiency, accuracy, and professionalism in all aspects of client operations.

With experience in sales, customer service, and communication-focused roles—including journalism internship work—I have developed strong skills in handling client interactions, managing digital tasks, and producing clear, engaging written content. I am highly comfortable using CRM tools, Google Workspace, and other online platforms to streamline workflows and support business operations.

I take pride in being proactive, detail-oriented, and dependable. I don’t just complete tasks—I help improve processes, enhance customer experience, and support business growth through organized execution and consistent output.

My strengths include:
Executive and administrative support (email management, scheduling, coordination)
Customer support and client communication
Content writing, proofreading, and editing
Social media management and content planning
Strong English communication and problem-solving skills

I am committed to delivering high-quality work, maintaining confidentiality, and supporting clients as a reliable and adaptable executive-level assistant.

With over 15 years of experience in customer service and a strong background in operations and project management, I specialize in building efficient systems, improving customer experience, and driving operational performance.

I have led teams, managed high-volume support operations, and developed workflows that streamline processes and reduce inefficiencies. My experience spans across e-commerce environments where I’ve handled everything from customer support and escalations to backend operations, SOP creation, and cross-functional coordination.

I’m known for being highly organized, proactive, and solution-oriented. I don’t just manage tasks, I identify gaps, fix bottlenecks, and implement systems that support long-term growth. Whether it’s optimizing customer journeys, improving team performance, or structuring operations, I focus on creating scalable processes that deliver consistent results.

I’m Clarisse, a proactive Executive Assistant who helps founders stay organized, responsive, and efficient.

I specialize in email /inbox management, calendar scheduling, administrative support, project coordination, and CRM management—ensuring nothing gets missed and everything runs smoothly.

I communicate clearly, execute fast, and take ownership of tasks without constant supervision.

If you need someone reliable who can manage the details and keep your operations on track, I’m ready to support you.

I’m a dedicated Shopify Dropshipping and DTC Customer Support and Ecommerce Operations with proven experience managing high-volume Shopify stores. I excel at delivering exceptional customer service, handling refunds accurately, and reducing chargebacks, helping store owners protect their revenue and maintain strong payment processor relationships.

Experienced with Shopify and WooCommerce for order management. Checkout Champ and Loop for subscriptions. And communication tools like Intercom, RichPanel, Gorgias, GrooveHQ, and Slack.

Whether you need help managing customer inquiries, processing refunds, or tracking orders and talking with fulfillment teams from China, I’m here to streamline your operations and keep your Shopify store running smoothly.

Also have 2+ years experience as Assistant Manager for Support and Risk department. Assisted in reviewing trading accounts and payout requests to ensure compliance with firm rules
and risk policies. Also analyzed account activities and escalated suspicious trading behavior, irregular patterns, and high-risk cases for manual review.

I am motivated, result-oriented person and willing to go the extra mile to reach the projected goals. My last job involved meeting specific targets on a daily basis, which I managed and sometimes surpassed that's why I was able to get recognition. It motivates me to improve the achievement of those goals. I look forward to contributing my skills and experiences to your organization if given the opportunity. I was also a team leader in my past company which is why I was able to handle and manage different personalities, and I was able to lead them to become better customer service representatives.

I am a Customer Support and Operations Specialist with over 4 years of experience in customer service, quality assurance, and team supervision. I have worked with international clients and remote teams, supporting both high-volume service accounts and healthcare operations.

I have managed teams of 15+ agents, conducted performance coaching, handled escalations, and improved quality performance through structured audits and process improvements. I understand KPIs, customer satisfaction metrics, and operational workflows.

Currently, I support a Canada-based pharmacy remotely, assisting with order processing, prescription coordination, shipment monitoring, and patient communication. This role requires accuracy, confidentiality, and strong attention to detail.

Here’s what I can help you with:

• Customer support (email , chat, phone)
• Team supervision and coaching
• Quality assurance and performance monitoring
• Escalation handling
• Order processing and operations coordination
• CRM and ticket management
• Process improvement and reporting

I am detail-oriented, reliable, and comfortable working independently. I adapt quickly to new systems and take ownership of my responsibilities. I am looking for a long-term opportunity where I can contribute to operational growth and provide consistent, high-quality support.

I am available full-time and open to working in different time zones.

Hi! I'm a Social Media Manager and Customer Support Virtual Assistant with 4 years of customer service experience.
I help business owners maintain a strong online presence while providing excellent customer support and administrative assistance. My goal is to help you save time, stay organized, and create a positive experience for your customers and audience.

My services include:
* Social Media Management
* Instagram, TikTok, and Facebook Management
* Content Planning and Scheduling
* DM and Comment Management
* Social Media Captions and Hashtag Research
* Canva Graphic Design
* CapCut Video Editing
* Email and Chat Support
* Customer Service and Issue Resolution
* Inbox and Email Management
* Appointment and Reservation Management

I am detail-oriented, reliable, organized, and quick to learn new tools and systems. I communicate professionally and always strive to provide excellent support to both clients and customers.

Tools: Canva, CapCut, Meta Business Suite, Instagram, TikTok, Facebook , Google Workspace, Gmail, and Microsoft Office.

If you're looking for a dependable Social Media Manager and Customer Support VA, I'd be happy to support your business.

Hi! I'm a Virtual Assistant with experience in social media management, e-commerce support, community engagement, customer service, and administrative tasks.

I've supported growing brands by creating and scheduling content, managing Facebook and Instagram accounts, responding to comments and DMs, assisting with customer inquiries, organizing files and spreadsheets, researching leads, and handling day-to-day administrative tasks. I also have experience supporting e-commerce operations, including managing Shopee listings, processing orders, coordinating with customers, and maintaining product information.

I'm comfortable using Canva, Meta Business Suite, Google Workspace, CapCut, ChatGPT, OBS Studio, Shopee Seller Center, and other productivity tools. I learn new systems quickly and enjoy working with organized workflows and SOPs.

I'm known for being detail-oriented, proactive, and dependable. Whether it's social media, e-commerce support, customer service, outreach, or admin work, I take ownership of my tasks and aim to deliver reliable, high-quality results that help businesses run more smoothly.

I help content creators and small brands stay consistent online by handling content posting, comment moderation, and DM replies so they can focus on creating and growing their audience.

In addition, I have experience in live chat support, assisting customers in real time, resolving inquiries efficiently, and ensuring a smooth and positive customer experience.

Feel free to review my resume here: file:///C:/Users/Banz/Pictures/Plain%20Res.pdf