Ray-An
Operations & Customer Support Manager | Order Fulfillment | Zendesk | Supply Cha
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $10.73/hour ($2,080.00/month)
Bachelor's degree
Last Active
June 3rd, 2026 (3 days ago)
Member Since
October 1st, 2020
Profile Description
Operations & Customer Experience Specialist with 15+ years supporting US-based companies in high-volume environments.
I specialize in:
Order processing & fulfillment
Customer support operations (Zendesk, Salesforce, Quickbase)
Supply chain coordination & logistics
SOP creation & workflow optimization
In my current role, I manage end-to-end order processing, logistics coordination, and customer escalations, ensuring accuracy, speed, and client satisfaction across multiple accounts.
I’ve also worked in:
Amazon FBA product sourcing (Helium 10, Keepa)
CRM pipeline management & inside sales support
High-volume customer support (chat, voice, technical)
What I bring to your business:
Reduced order processing delays through workflow improvements
Strong attention to detail and accuracy
Reliable communication with US clients
Proven ability to handle high-pressure operations
Tools: Zendesk, Salesforce, Quickbase, MS 365, Google Workspace, Helium 10, Keepa, DHL/UPS systems
I’m looking for long-term opportunities where I can help streamline operations, improve customer experience, and support business growth.
Top Skills
Customer Support
Experience: 10+ years
Marketing » Sales » Order Management
Experience: 5 - 10 years
E-Commerce » Logistics Management » Supply Chain Management
Experience: 5 - 10 years
Other Skills
E-Commerce » Logistics Coordination
Experience: 5 - 10 years
E-Commerce » Order processing » Order Fulfillment
Experience: 5 - 10 years
Marketing » CRM » Salesforce
Experience: Less than 6 months
E-Commerce » Product Research
Experience: 6 months - 1 year
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Human Resources » Sop Writing
Experience: 2 - 5 years
Project Management » Process Improvement
Experience: 5 - 10 years
Basic Information
- Age
- 43
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Ronda, Cebu
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 29%
- Influence: 7%
- Steadiness: 24%
- Compliance: 40%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.