I'm an IT Service Desk professional with 17+ years of international experience based in the Philippines, now offering freelance and remote virtual assistant services. I've spent the majority of my career in Singapore managing service desk teams, leading IT operations, and supporting global users across multiple industries.
I specialize in remote IT help desk support, service desk management, SLA reporting, SOP and documentation writing, and general administrative coordination. I'm ITIL certified, experienced with ServiceNow, Microsoft 365, Google Workspace, Amazon Connect, and Active Directory — and I'm known for being reliable, detail-oriented, and easy to work with.
Whether you need someone to manage your IT support queue, write your SOPs, train your team, or simply keep your operations organized — I can help. Available for part-time, full-time, or project-based remote work.

I am a Marketing and Automation Specialist with experience in copywriting, email campaigns, graphic design, and customer support. Alongside creating high-impact campaigns and visuals, I also specialize in streamlining workflows, navigating internal systems, and supporting day-to-day operations through structured processes and automation.

I provide clear, professional support across multiple channels, managing real-time interactions while independently resolving issues using available resources, documentation, and established workflows. With a strong attention to detail and problem-solving mindset, I take ownership of tasks from start to finish and ensure accuracy in fast-paced environments.

I combine creativity, strategy, and efficiency with a systems-focused approach, continuously identifying ways to improve processes, optimize workflows, and enhance overall customer and operational experience.

Emmy is passionate about people management. She started working as a Human Resources Consultant in 2016 and began showcasing the Filipino workforce globally. She helps businesses, especially startups and mid-size companies, to build their virtual team with over 5,000 talents, and land high-paying, secure jobs. Her network has grown exponentially and organically through word of mouth from the satisfied business owners she has worked with.

With her belief that great synergy can be achieved when the core values of talents and organizations match, she is heavily invested in uncovering them. She wholeheartedly lives by a “Right People, Right Seat” mindset, matching the right talented candidates with the proper organization in the right seats.

I am a Licensed Mechanical Engineer with a Master in Public Management who brings strong analytical, organizational, and administrative skills to every task I handle. I have experience in technical documentation, data management, report preparation, and compliance monitoring, which has helped me develop a high level of attention to detail and accuracy. I am highly organized, reliable, and capable of working independently while meeting deadlines. My background in technical and administrative work has trained me to communicate clearly, manage information efficiently, and support operations effectively. I am eager to contribute my skills in remote administrative support, data entry, research, and documentation to help businesses operate smoothly and efficiently.

I help businesses turn chaos into clarity through well-documented systems and SOPs.

I?m an Industrial Engineer and Operations Consultant with 15+ years of experience designing, documenting, and implementing SOPs, Operations Manuals, and process systems for real estate companies, healthcare & training institutions, and SMEs.

My work goes beyond writing documents?I extract tribal knowledge, design clear workflows, and produce implementation-ready manuals your team can actually use.

What I do best:
* SOP & Operations Manual Development (company-wide or per department)
* Process Mapping, Workflow Design & RACI
* Systems & Procedures for Real Estate, Healthcare & Training Centers
* ISO 9001?aligned documentation & audit readiness
* Process improvement & operational standardization

What clients get:
* Have more TIME running their business
* Clear, structured, and easy-to-follow SOPs
* Manuals aligned with actual operations (not theory)
* Documentation that supports onboarding, compliance, and scaling
* A consultant who understands both operations and documentation

I?ve worked with founders, operations managers, and executives who needed their business to run consistently?without depending on specific people.

If you need SOPs that actually work, let?s talk.