I help trucking companies stay organized and on schedule by managing the daily operational tasks behind every load.

I support teams with:
• Load tracking and updates
• Broker communication
• POD collection and follow-ups
• Load entry and documentation
• Email and dispatch support

Having completed these tasks in the past years. I became efficient in using the following tools, application or platforms.
• TMS: Prophesy OnDemand & Korber One - K.Motion
• Tracker: Motive ELD, Orbcomm, & MacroPoint
• Gmail and Outlook
• MS Office (Excel & Word)

I understand how important communication and accuracy are in transportation. My goal is to reduce workload, prevent delays, and keep operations running smoothly.

If you need reliable support for your daily operations, I would be happy to assist.

I have over two years of experience in the BPO industry, with a background in data entry and processing shipping documents using designated database systems. In addition, I have been working with Maersk for the past seven years as a Process Expert and Customer Service Representative, assisting clients with their import and export shipment requirements. Through this role, I have developed strong communication, problem-solving, and coordination skills while ensuring accurate and efficient service delivery.

Document analyst: Review and approve documents per client -----------municate with customers using email or chat.

Assist customer via email regarding their online orders. Assist with regard to order status as well as with the issues in their items.

Also has an experience with scheduling of tv commercials.

My name is Justin Carlo, a dedicated professional with over 1.5 years of experience in roles such as Track and Trace Specialist, Customer Service Specialist, and Dispatch. I have developed a strong foundation in logistics coordination and customer engagement. What sets me apart is my passion for working in fast-paced environments and my genuine enjoyment in collaborating with individuals from diverse backgrounds.

Reliable, proactive, and a strong team player.

Proven experience in logistics industry , being an accounting staff and a team leader . Very passionate and hardworking and aiming to help company's growth.

Dispatcher with 4+ years of experience in logistics, customer service, and operations support. Skilled in logistics coordination within a 3PL environment, vendor-facing communication, and ensuring data accuracy in tracking and documentation. Proficient in managing fast-paced operational updates and utilizing CRM systems for effective communication. Supported trailer tracking, return ETAs, shipment coordination, and daily operational reporting while maintaining accurate documentation and timely communication.

Proficient in Microsoft Office (Word, Excel, PPT, Outlook)

Knowledgeable in Cargowise, GS Net, and Newins)

Import and Export Documentation

Annotate/Transcription

I have a diverse background in customer service, mortgage processing, and logistics. As an online entrepreneur, I focused on client satisfaction through handling inquiries, complaints, and after-sales services. In mortgage processing, I managed sensitive documents and communicated with lenders and insurance companies. As a Logistics Dispatcher, I coordinated shipments, scheduled deliveries, and provided customer updates. My skills in communication, problem-solving, and organization make me a valuable asset to any team.

Logistics & Freight Operations Support
I help freight forwarders, trucking companies, and logistics teams stay organized, responsive, and on schedule by supporting daily shipment operations and backend admin tasks.
I’m a self-taught, operations-focused professional who ensures nothing falls through the cracks—from load tracking to document handling and customer updates.
What I can do for your freight operations:
- Track and update shipment status across carriers- Monitor loads and flag delays or exceptions early- Prepare, collect, and organize documents (BOL, PODs, invoices, receipts)- Coordinate pickup and delivery schedules with shippers and receivers- Handle email and chat communication with drivers and customers- Enter and verify load details in TMS and spreadsheets- Support dispatch and admin follow-up tasks
Tools: TMS systems, load boards, Google Sheets/Excel, Google Workspace, Slack, Teams


Landing Page & Conversion Design
Separately, I also help service-based businesses turn website visitors into leads and paying customers through high-converting landing pages.
I’m a self-taught landing page and conversion designer focused on persuasive structure, clarity, and simple strategic tweaks that improve results without overcomplicating the design.
What I offer:
- Opt-in & lead generation landing pages- Squeeze pages for ads and funnels- Wireframing in Figma- Landing page audits & conversion optimization
Tools: Figma, Go High Level, -----------, Microsoft Clarity, Slack, Trello

I am a detail-oriented aspiring Virtual Assistant in search of an entry level position in freight operations and logistics support. While I am transitioning into the industry, I have invested in intensive specialized training through the Freight Course 101 – 3-Day FVA Challenge.Through this technical training, I gained a solid foundation in core industry standards, terminologies and operational processes.

I completed training as a Freight Virtual Assistant, gaining hands-on experience in freight scheduling, dispatch, and shipment tracking, and building a strong foundation in the logistics industry.

I am a dedicated Customer Service and Administrative Professional with a Bachelor of Science in Psychology, which allows me to bring high-level emotional intelligence and sound interpersonal judgment to every interaction. I have a proven track record in managing high-volume customer interactions across voice, email, and live chat platforms, specifically handling billing, subscriptions, and account maintenance. My background includes extensive experience in sales operations and logistics coordination, where I processed orders, verified payments, and coordinated with couriers to ensure timely deliveries. Beyond customer support, I am highly proficient in human resource administration and office management, skilled at drafting professional correspondence, maintaining organized records, and managing internal communications. Whether utilizing CRM platforms like Gladly or managing workflows in Google Workspace, I am committed to process improvement and maintaining composure under pressure to deliver scalable results.

Freight Dispatching Services

Load Searching & Booking (DAT, Truckstop)
Rate Negotiation with Brokers
Driver Coordination & Shipment Tracking
BOL & Freight Documentation Management
Broker & Shipper Communication
Route Planning & Load Optimization

Helping owner-operators and small fleets maximize profits and reduce downtime.

IT Support & Help Desk Services

Technical Support (Phone, Chat & Remote)
Troubleshooting Hardware & Software Issues
Microsoft 365 & Google Workspace Administration
VPN, Active Directory & User Account Management
Ticket Management & Documentation
Remote Desktop Support

Providing reliable IT solutions to keep your business running smoothly.

Virtual Assistant Services

Data Entry & Database Management
Email & Calendar Management
CRM Updates & Lead Generation
Internet Research & Administrative Support
Document Preparation & Reporting
Customer Service & Client Communication

Helping businesses stay organized, productive, and efficient.

Why Hire Me?

3+ Years of Professional IT Experience
Strong Communication & Problem-Solving Skills
Detail-Oriented and Highly Organized
Reliable, Proactive, and Client-Focused
Fast Learner with a Commitment to Excellence

Your dedicated Freight Dispatcher, IT Support Specialist, and Virtual Assistant—ready to help your business grow and operate efficiently.

I am a goal-oriented person, quick learner and a hard-working person. I have been 5 year working of experience in coordination of the importation of refrigeration, parts and equipment. I have 2 years of experience in administrative and inventory management. I have 6 years of experience in computer assistance, and 1 year of experience in administrative coordinator in Real Estate field.