Hi! I’m an E-commerce & Operations Virtual Assistant with 7+ years of hands-on experience running my own retail and online businesses.
I don’t just assist—I help business owners increase sales, manage operations smoothly, and deliver excellent customer experiences.
I’ve personally handled end-to-end business operations—from supplier sourcing and inventory management to customer service and sales—so I understand what your business truly needs.If you’re looking for someone reliable, proactive, and experienced in real business operations, I’d love to support you.
Let’s grow your business together!

- E-commerce Operation Specialist

- Supply Chain Coordinator

- Brand Identity & Logo Design

- Marketing Materials (brochures, flyers, posters)

- Social Media Graphics & Ads

- Website & UI Design

- Typography & Layout Design

I have experience managing multiple Shopify stores in a dropshipping environment, where I’ve been responsible for coordinating with suppliers, managing orders, handling outreach emails and creating standard operating procedures (SOPs) to streamline operations.
In my previous role, I worked closely with both local and international suppliers to ensure timely order fulfillment and clear communication. I also developed and maintained SOPs for order processing, returns, and supplier onboarding, which helped improve efficiency and reduce errors across our operations.
I enjoy building systems that keep things running smoothly, and I’m confident that my experience with Shopify, supplier coordination, and process improvement can add value to your team.

Results-driven and adaptable professional with over 3 years of experience in the Ecommerce industry, bringing a strong background in customer support within the dropshipping space. I have spent the past 3 years honing customer support strategies to enhance client satisfaction and loyalty, handling customer inquiries, order processing, shipping and delivery issues, refunds, and dispute resolution. My experience in fast-paced eCommerce environments has strengthened my ability to resolve issues efficiently while maintaining a customer-centric approach. I am committed to contributing to positive customer experiences and supporting overall business success.

I'm a fast learner person, typing skills, virtual assistant, customer service support data entry, facilities maintenance,costing, attacher,Microsoft app, international laws, freight forwarding, import procedures, duties and taxies, logistics and shipping.

Stop wasting time searching for the perfect one — she’s ready to go!

CAN START IMMEDIATELY.
Grace is a Virtual Assistant with 5+ years of experience in e-commerce operations, order management, shipment tracking, customer support, and administrative coordination. She also has hands-on experience as a **Truck Dispatcher**, supporting U.S. freight operations through load coordination, carrier communication, shipment tracking, freight quoting, and dispatch support.

She provides logistics support through freight quoting, track-and-trace, FTL and LTL shipment coordination, appointment scheduling, proof of delivery (POD) follow-ups, and real-time shipment updates to ensure smooth and on-time delivery execution.

Grace is experienced in managing multiple workflows simultaneously, maintaining accurate records, and coordinating with carriers, brokers, and customers to keep freight operations running efficiently. She is familiar with U.S. logistics and transportation workflows, including shipment lifecycle management, dispatch operations, carrier coordination, freight quoting, and delivery tracking.

### **Core Operations & Supply Chain**

* Operations Coordination
* Order Management & Fulfillment Tracking
* Vendor & Supplier Coordination
* Inventory Monitoring & Stock Tracking
* Administrative & Customer Support

### **Truck Dispatching & Logistics Support**

* Dispatch and coordinate truck loads from pickup to delivery
* Track shipments and provide real-time status updates (FTL/LTL)
* Coordinate with carriers, drivers, brokers, and customers
* Schedule pickup and delivery appointments
* Assist with freight quoting and shipment planning
* Monitor load progress and resolve delivery issues
* Follow up on Bills of Lading (BOLs) and Proofs of Delivery (PODs)
* Maintain dispatch trackers and shipment records
* Update internal systems with accurate load information
* Communicate proactively to ensure on-time deliveries
* Support daily dispatch operations and administrative tasks
* Follow company SOPs and logistics workflows
*Search and book loads using DAT Load Board or Truckstop
*Communicate with brokers to secure available loads
*Negotiate, review and process rate confirmations

### **Data & Workflow Management**

* Data Management & Reporting (Microsoft Excel & Google Sheets)
* Workflow & Task Tracking
* Process Coordination & Follow-ups
* CRM Data Entry & Pipeline Management

### **Tools & Platforms**

* Google Workspace (Docs, Sheets, Drive, Gmail)
* Microsoft Excel
* Slack & Zoom
* Asana & Trello
* CRM Systems
* Freight platforms including Estes, TForce, and FedEx for shipment quoting and tracking
* ChatGPT, Zapier, and Make for workflow automation

Grace is detail-oriented, dependable, and proactive, with a strong commitment to keeping freight operations organized, shipments on schedule, and customers informed. She works efficiently with minimal supervision and adapts quickly to new systems and processes.


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Freight Virtual Assistant Freight Broker Assistant Track and Trace Specialist Truck Dispatcher Assistant Dispatch Support VA Logistics Virtual Assistant Freight Coordinator Shipment Tracking Specialist Load Tracking Assistant Freight Admin Support Dispatch Operations Assistant Carrier Coordination Assistant

Detail-oriented Virtual Assistant and Customer Support professional with 6+ years of BPO experience, including 4+ years supporting U.S. healthcare administrative accounts. Experienced in CRM and EMR management, admin management, data entry, onboarding, email/chat support, and process compliance.

As a seasoned professional with over 38 years of experience, I have dedicated my career to delivering exceptional executive and operational support across diverse industries, including education, hospitality, broadcasting, consulting, and healthcare. I was serving as an Executive Assistant at Bahrain Bayan School, I provided high-level administrative support, manage complex scheduling, streamline reporting processes, and maintain accurate data using tools like PowerSchool.

My commitment to excellence is complemented by my expertise in personal assistance, executive services, and change leadership. By integrating AI automation into workflows, I strive to enhance productivity and operational efficiency. Passionate about fostering seamless operations, I aim to contribute to organizations by creating structure, reliability, and impactful solutions that empower teams to succeed.

Amazon Seller Central Expert | Inventory & Supply Chain |Gen Admin

Your e-commerce store deserves more than someone who just "gets things done" — it deserves a partner who helps it grow.

I'm a Virtual Assistant with 4+ years of hands-on experience in e-commerce operations. I help online business owners stop drowning in daily tasks so they can focus on scaling — from handling customer support and disputes to managing inventory, suppliers, and product listings end-to-end.

What I bring to the table:

Customer Service — fast, professional support that keeps customers happy and coming back
Chargeback & Dispute Management new — handling disputes and chargebacks promptly to protect your revenue and seller reputation
Supply Chain Management — seamless coordination of inventory, orders, and suppliers
Product Research — data-driven sourcing of profitable, trending products
Product Listing & Optimization — listings that are accurate, search-friendly, and built to convert
Product Image Enhancement new — polishing and improving product visuals so your listings look professional, trustworthy, and click-worthy

Tools I work with daily:

Platforms: Shopify, eBay
Support: Zendesk, Gorgias, Reamaze, HelpScout, Freshdesk
Research: Zik Analytics, Helium10
Productivity: Canva, Google Workspace, ChatGPT, DeepL, Gemeni, Claude
Communication: Slack, -----------

Ready to take operations off your plate? Let's talk.

I help senior leadership streamline chaotic workflows, clean up complex databases, and manage omnichannel support channels to unlock the freedom required for high-level business growth. My eight-year background in high-stakes operations means I bring seasoned logistics management and advanced digital toolkit efficiency to your team, ensuring your time is always protected.

What I bring to your business:

• Executive Support: Expert calendar management, meeting coordination, and high-level correspondence.
• Operations & Logistics: Managing merchant/vendor relations, supply chain tracking, and back-office workflows to eliminate friction.
• Growth & Sales: High-conversion appointment setting, lead qualification, and pipeline management.
• AI-Powered Creative Strategy: Leveraging AI workflows (Gemini, ChatGPT, Claude, Grok) for strategic content planning and scripting, paired with professional-grade production in Canva and CapCut to deliver high-retention media assets at scale.
• Customer Excellence: Protecting lifetime value through proactive churn mitigation, escalation management, and elite support standards.

My Tech Stack:

• CRM & Sales: Salesforce, Zoho CRM, Calendly, RingCentral.
• Admin & Data: Google Workspace, Excel/Sheets, iCare.
• Team Collaboration: Slack, Microsoft Teams, Zoom.
• Creative & AI: Canva, CapCut, Gemini, Nanobanana, ChatGPT, Claude, Grok.

Ready to scale without the operational chaos?
Let’s connect. Send me a message or reach out at ----------- to see how we can streamline your operations today!

Results-driven and detail-oriented professional seeking a remote role where I can contribute effectively while maintaining flexibility and work-life balance. I bring strong organizational skills, clear communication, and the ability to work independently in fast-paced, virtual environments.

With experience in managing tasks, coordinating with cross-functional teams, and delivering high-quality results on time, I am comfortable using digital tools and adapting quickly to new systems. I am proactive, reliable, and committed to continuous learning and improvement.

I am particularly interested in remote opportunities that value accountability, collaboration, and innovation, where I can add value while growing professionally in a dynamic and supportive environment.

I am an experienced administrative professional with 14+ years of international corporate experience in Executive Assistance, Front Office Management, Procurement, and Document Control. Having worked with companies in Dubai, UAE and Doha, Qatar, I have developed strong skills in managing executive tasks, handling confidential information, coordinating with stakeholders, and ensuring smooth daily operations.

I specialize in providing efficient administrative support that helps busy entrepreneurs and executives save time, stay organized, and focus on growing their business.

WHY WORK WITH ME?

• 8+ years supporting e-commerce supply chain operations
• Experienced with inventory forecasting and replenishment planning
• Strong supplier, purchasing, and logistics coordination background
• Advanced Google Sheets and Excel reporting skills
• Proven experience supporting multi-channel e-commerce businesses

Here are some things I can help your business:

SUPPLY CHAIN & INVENTORY MANAGEMENT
By working with suppliers and keeping a close eye on inventory, I make sure you never run out of stock or have too much sitting around. It’s all about balancing things so you’re always ready to meet demand.

• Inventory Planning & Replenishment
• Demand Forecasting
• Purchasing & Procurement
• Supplier & Vendor Management
• Production & Lead Time Tracking
• Logistics & Freight Coordination
• Order Fulfillment Operations
• Inventory Audits & Stock Control
• Supply Chain Reporting & Analytics
• SOP Development & Process Improvement

ECOMMERCE OPERATIONS
• Amazon Seller Central
• Shopify
• Walmart Marketplace
• eBay
• -----------
• Whatnot
• Tiktok

I support multi-channel e-commerce operations by monitoring inventory levels, managing replenishment activities, coordinating shipments, and ensuring products are available when customers need them.

SYSTEMS & TOOLS

Inventory & Supply Chain
• Oracle NetSuite
• Inventory Planner
• SoStocked
• Finale Inventory
• ChannelDock
• StockItUp
• CRSTL
• NuORDER
• Avalara
• Import4You
• Cargoplot
• Settle

Reporting & Analysis
• Google Sheets
• Microsoft Excel
• Airtable

Project Management
• -----------
• ClickUp
• Notion
• Trello
• Asana

MARKETPLACES & CHANNELS
• Amazon
• Shopify
• Walmart
• -----------
• WooCommerce
• BigCommerce
• Whatnot
• eBay
• Tiktok

COMMUNICATION

• Slack
• WhatsApp
• -----------
• Zoom
• Skype
• Google Meet
• Gmail Chat
• WeChat

TARGET ROLES
• Supply Chain Coordinator
• Supply Chain Specialist
• Inventory Planner
• Inventory Analyst
• Purchasing Coordinator
• Operations Coordinator
• E-commerce Operations Specialist

If you're looking for someone who can bring structure, visibility, and accountability to your inventory and supply chain operations, let's connect.

Let's help your e-commerce business grow! *wink*