Project and Operations Management
Corporate and Business Strategy Development Specialist
eCommerce and Amazon Marketing Specialist / Campaign

Technical Skills:
- Microsoft Office (MS Word, Excel & VBA, PowerPoint)
- Logistics / Procurement
- Specialized in Corporate and Business Strategy Development for Brand Building
- Market and Niche Research and Evaluation
- Analyze Data Sheets and Statistics
- Project and Operations Management
- Specialized in Value Curves and analyzing Key Competing Factors that corresponds to Offering Level
- Discounted Cash Flow Analysis
- E-commerce (Amazon, eBay, Shopify, BigCommerce, Jet, Walmart, CommerceHub) Store Manager
- SEO, SEM, SMM Management
- Maximized Amazon ACoS and PPC Optimization
- Compiling
weekly and monthly inventory
- Monitoring
daily inventory if we work with 3rd party warehouse
- Willing
to learn and master 3rd party EDIs like SPSEcommerce, CommerceHub, and
Warehouse Dashboard
Personal Skills:
• Excellent written and verbal communication skills
• Build and manage strong client relationships
• Strong sales, negotiation, analytical and implementation skills
• Responsible for ensuring compliance, confidentiality and brand safety
• Results and goal-oriented approach
• Expert in many forms of internet media and marketing, with knowledge of email marketing.
• Proactive work ethic, ability to work in a fast-paced, competitive, and collaborative environment.
• Excellent Critical Thinking capabilities
• Ability to Prioritize Tasks and Schedules
• Excellent Computer skills
• Ability to work under pressure
• Excellent attention to detail
• A strong will to learn New Techniques, Methodologies, Tools and Terminologies

Results-driven Amazon Store Manager and E-Commerce Operations Manager with 5+ years of experience managing Amazon FBA, Amazon Wholesale, Amazon Private Label, and eBay businesses. I specialize in Amazon Seller Central operations, account management, PPC advertising, inventory forecasting, supply chain coordination, purchasing, supplier management, and business growth strategies.

Throughout my career, I have successfully managed multiple Amazon stores across various categories, overseeing daily operations, listing optimization, inventory planning, shipment tracking, supplier communication, and account performance monitoring. I have extensive experience launching and scaling Amazon Private Label products, managing Amazon PPC campaigns, optimizing product listings for increased visibility and conversions, and maintaining healthy account performance.

My expertise extends beyond store management. I build data-driven systems and operational processes that improve efficiency, reduce errors, and support business growth. Using advanced Google Sheets and Excel, I have developed automated dashboards, inventory management systems, profit and loss trackers, KPI reporting tools, purchasing trackers, and operational monitoring systems that help business owners make informed decisions.

Key Areas of Expertise:
• Amazon Seller Central Management
• Amazon FBA & FBM Operations
• Amazon Wholesale Operations
• Amazon Private Label Management
• Amazon PPC Campaign Management
• Product Launch Strategy
• Listing Optimization & Amazon SEO
• Inventory Forecasting & Replenishment
• Supplier & Vendor Management
• Purchasing & Supply Chain Coordination
• Shipment Tracking & Logistics Management
• Account Health & Performance Monitoring
• Profitability Analysis & Reporting
• Process Automation & Workflow Optimization
• Excel & Google Sheets Automation
• Team Leadership & Operations Management

I enjoy helping Amazon brands streamline operations, improve profitability, optimize inventory, and scale efficiently. Whether managing daily store operations, coordinating with suppliers, analyzing business performance, or building systems that improve workflow efficiency, I bring a proactive and results-oriented approach to every project.

If you're looking for an experienced Amazon Store Manager who understands both the operational and growth side of eCommerce, I’d be happy to help your business achieve its goals.

Yearning to obtain a challenging position that utilizes my years of experiences while allowing me the opportunity to grow professionally. I have a strong interpersonal skills to develop solutions with thought leadership and integrity, oral and written communications, functioning well both independently and collaboratively with an outgoing personality. My goal is to be a valued asset.

Results-driven and highly organized professional with strong experience in customer service, administrative support, and logistics coordination. Adept at delivering exceptional customer experiences, managing operations efficiently, and handling multiple tasks in fast-paced environments. Possesses excellent communication, problem-solving, and time management skills, with a strong attention to detail and commitment to delivering high-quality results. Eager to contribute as a Virtual Assistant, Customer Service Representative, or Logistics Specialist by providing reliable support and helping drive operational success.

Hello, I am Upgrade to see actual info Upgrade to see actual info, your highly skilled and reliable Virtual Assistant dedicated to providing exceptional support and assistance. With a strong background in customer service and administrative tasks, I thrive in managing various responsibilities with efficiency and professionalism.
As a Virtual Assistant, my primary goal is to streamline your workload and enhance your productivity. Whether it's:
- Managing calendars
- Scheduling appointments
- Email Management
- Data Entry
- Administrative Support
- Customer Support
- graphic Design
- Social Media Management
- Market research
- Email Marketing
With my exceptional organizational skills and attention to detail, I excel in maintaining effective communication and ensuring seamless operations. I excel at handling complex tasks and meeting Upgrade to see actual infoom data entry and research to creating presentations and managing databases, I have a proven ability to adapt to diverse requirements and deliver accurate results.
Furthermore, I possess excellent communication skills, both written and verbal, allowing me to provide exceptional customer service and engage effectively with clients and colleagues. I am proficient in utilizing various communication platforms, ensuring smooth and efficient collaboration.
As a Virtual Assistant, I understand the importance of confidentiality and discretion. You can trust that your sensitive information will be handled with the utmost care and confidentiality.
I am passionate about leveraging technology to optimize workflows and enhance efficiency. Continuously upgrading my skills and staying up to date with the latest tools and techniques, I strive to provide innovative solutions and improve the overall effectiveness of your operations.
By entrusting me with your virtual assistant needs, you can expect a dedicated and reliable professional who will go above and beyond to ensure your success. I am committed to providing exceptional support and enabling you to focus on your core tasks and goals.
Outside of work, I actively pursue a diverse range of hobbies and interests that contribute to my overall well-being and equilibrium. Engaging in physical workouts is one of my preferred activities, as it not only serves as a means to destress but also provides a revitalizing experience for both my mind and body. The act of exercising allows me to unwind, clear my thoughts, and achieve a state of relaxation.
Additionally, I derive immense pleasure from immersing myself in natural environments. Whether it's taking leisurely strolls in serene parks or embarking on hiking adventures, connecting with nature is a vital source of solace for Upgrade to see actual info today's fast-paced world, these encounters help me preserve my mental clarity and maintain a sense of inner harmony.
These chosen pastimes also serve as a creative outlet for me. By engaging in physical activities and exploring the outdoors, I find inspiration and new perspectives that enhance my creative thinking in both personal and professional endeavors. Ultimately, these activities enable me to strike a healthy work-life balance, ensuring that I can fully recharge and dedicate myself to all aspects of my life.

Let's work together to achieve your objectives and make your professional life more productive and efficient. Feel free to reach out to discuss how I can assist you :)

7 years of experience with local and international trucking:


SCHEDULE MANAGEMENT | OPERATIONS MANAGEMENT| BOOKKEEPING | LOGISTICS MANAGEMENT | DAT LOADBOARD|LOADSTOP|SAMSARA/MOTIVE| EMAIL MANAGEMENT | DISPATCH |OUTBOUND INBOUND CALLS | TRACK & TRACE | SAFETY|DOT|ELD|CLAIMS | PAYROLL & ACCOUNTING

Entry-level Freight Broker with hands-on training in Transportation Management Systems (TMS). Strong
communication, coordination, and problem-solving skills with the ability to manage shipments, track loads,
and work with carriers and customers. Highly motivated to build a career in logistics and freight brokerage.

Manage the company's twelve Amazon FBA Prep Centers in the US to ensure that inventory is prepared according to Amazon guideline and is process/ship on a timely manner.

Monitor the end-to-end transportation of shipments, from the Vendor to the 3PL Prep Centers to Amazon (3PL PO) or from the Vendor directly to Amazon (Direct to Amazon PO). Arrange the shipment and provide the 3PL Prep Centers with the SPD shipping label, BOL for LTL, and Amazon box or pallet label for any hazmat shipments.

I’m an Email Customer Support Specialist with nearly a year of experience at T1 Supplements and over 2 years in customer support and operations.

I handle a wide range of customer concerns, including product inquiries, complaints, shipping issues, returns, refunds, and subscription management (cancellations and billing concerns). I serve as the first point of contact, ensuring customers feel heard while maintaining a professional and consistent brand voice.

I also have hands-on experience in order processing and logistics, including handling 100+ orders during peak seasons using BestDealer, tracking shipments, and coordinating with suppliers to resolve order-related issues efficiently.

I focus on clear communication and pay close attention to customer feedback and order trends to help improve processes, customer satisfaction, and overall business performance.

Core Skills:
- Customer email support and inquiry handling
- Order processing, tracking, and issue resolution
- Supplier coordination and follow-ups
- Returns and refund management
- Subscription management (cancellations, updates, and billing)

I take strong ownership of my work and aim to support both customer satisfaction and smooth operations.

Operations Manager | Executive Assistant | Logistics & Administrative

I help business owners stay organized, streamline operations, and keep their day-to-day business running smoothly.

With 5 years of combined experience in operations, logistics, executive assistance, administrative support, and customer service, I take ownership of tasks, solve problems proactively, and ensure nothing falls through the cracks.

Here's how I can help:

Manage daily operations and administrative tasks
Provide reliable executive support
Coordinate shipments, vendors, and customer communications
Organize calendars, emails, documents, and reports
Improve workflows and keep projects on track
Deliver accurate, timely, and dependable support

I'm organized, detail-oriented, and quick to adapt to new systems and processes. If you're looking for someone who can take initiative and help your business run more efficiently, I'd love to be part of your team.

Logistics Expert and Amazon Product Researcher skill sets: Inventory Management, WMS, Freight Dispatching. Order processing, Track and Trace of orders, Product Listing.

Handle Airfreight & Sea freight LCL/FCL Europe, Singapore China
USA & South Africa shipment for lane xang minerals mine site going to Laos.
Handles Export shipment sea freight consignment for Societies De
Syama (ex Australia).
Coordinate with suppliers and transport companies; and overseas
agents to efficiently transport the goods from shipper’s premises to Sea to
Summit Transport warehouse.
Review purchase orders against supplier documents including
invoices, packing list & hazardous data prior finalizing the manifest for
booking for shipping lines.
Monitor the shipments from departure at port of loading until the
cargo is fully delivered to consignee.
Update the status of purchase orders and shipment in tracking system.
Expediting all Lang Xang orders from Laos and Syama Orders Dakar Senegal. -Coordinate with BIVAC for inspection
of cargo prior to packing of containers for Syama consolidation.
Preparing M041 to be submitted Shipping Line in all hazardous cargo.



• Directed customer service operations and led a team to exceed performance KPIs.• Managed freight allocation and booking processes for international air cargo.• Coordinated with sales and terminal services to optimize cargo handling and scheduling.• Provided spot rates, resolved customer concerns, and maintained flight booking sheets.• Generated reports, managed documentation, and supported sales with lead generation.• Handled global freight operations for air, sea (FCL/LCL), and oversized cargo.• Coordinated bookings, monitored ETD/ETA, and managed customs documentation.• Liaised with overseas agents and ensured timely delivery and clearance.• Maintained up-to-date shipping schedules and assisted in payment collections.• Oversaw customs clearance, import documentation, and bonded warehouse operations.• Managed CKD shipments and coordinated logistics for production support.• Ensured compliance with Philippine Customs and internal logistics KPIs.• Participated in new production model launches and logistics system development.• Managed freight shipments from multiple countries for mining projects in Laos and Senegal.• Handled hazardous cargo documentation and coordinated with shipping lines and agents.• Tracked orders, updated clients, and ensured timely deliveries.

I am an expert in purchasing, inventory, logistics and supply chain management, with 20 years experience, 2 years of which are in an Amazon E Commerce company. I know how to plan and implement overall cost savings across the whole supply chain. I have implemented cost savings and effciency improvements in big companies like Pepsi, Avon, Goodyear and Denso.

I am a computer Engineer by profession . I am
Willing and able to learn programs and process quickly

Hi Everyone! Are you looking for a Reliable Virtual Assistant? Well, look no further! I got you.
As a virtual assistant I help CEO's, entrepreneur, business owners grow their business by providing an exceptional service with high quality standard and staying organized. With over 5 years of experience in customer service, I have developed strong expertise in customer relations, customer support, appointment setting, and email management. I am dedicated to providing tailored support that meets each client’s unique needs.

I also have extensive experience in the real estate industry, working as a transaction coordinator handling contracts from start to closing, as well as performing cold calling and successfully converting leads into customers. In addition, I have knowledge and experience in the freight logistics industry, allowing me to adapt quickly to different business environments and provide efficient administrative and customer support.
With a huge experience in customer relations, customer support, appointment setting, email management I can provide a tailored support that fits your needs.

* Need help to manage your inbox and scheduling?
*How about handle customer relations effectively?
* Looking for someone to handle your outreach and follow up?
* Looking to do transactions for you?
* Or anything that suits your needs? I can be flexible. Just let me know.

I got you covered! If you're looking for someone to lighten your workload and ensures that nothing slips through the cracks while you focused on growing your business, well look no further! Let's connect and see what I can put on the table.

Technical Proficiency:
Follow Up Boss
Ring Central
Claude AI
Dotloop
Google Sheet/ Docs
Google Workspace
Slack Channel
DealerCenter


Transaction Coordinator & ISA
Cold call leads and set appointments.
Coordinate and manage real estate transactions from contract to closing.
Review contracts and disclosures for accuracy, completeness, and compliance.
Maintain and update transaction files in CRM and transaction management systems.
Track critical deadlines including inspections, appraisals, financing, contingencies, and closing.
Communicate regularly with buyers, sellers, agents, lenders and title companies.
Schedule inspections, appraisals, and other transaction-related appointments.
Follow up with all parties to ensure smooth transaction progress.
Resolve documentation issues and assist in clearing conditions.
Provide timely status updates to agents and clients.
Ensure all transaction documents are properly archived after closing.

Business Development Representative– Automotive Industry (Remote)

Handle inbound and outbound calls via RingCentral, as well as emails and text messages from customers inquiring about vehicles.
Manage both new and existing leads, ensuring prompt and professional follow-up.
Update CRMs regularly with accurate documentation and customer interaction notes.
Create follow-up tasks for the sales team based on customer inquiries.
Conduct cold calling to re-engage old leads and identify potential buyers.

Call Center Industry – Collections | Billing | Solar | Auto Loan | Mortgage

Manage high-volume inbound and outbound calls using Avaya.
Process payments for auto loans (5–30 days delinquent) and solar campaigns.
Negotiate payment arrangements and document customer interactions accurately.
Educate customers on the benefits of solar panels.
Maintain compliance with collection policies and procedures.

Handle inbound calls from customers inquiring about mortgage services.
Convert prospects into tenants through effective communication.
Process mortgage payments over the phone.
Address customer questions and resolve issues professionally.
Collections Specialist (Financial Accounts)
Process payments via debit and checking accounts.
Collect overdue and recovery accounts and develop repayment plans.
Handle customer disputes and resolve complaints efficiently.
Ensure proper documentation and compliance with financial regulations.