Your Shopify store won't run itself. I make sure it does.

If you're managing a dropshipping store or scaling an ecommerce brand, backend operations eat time you don't have. Product listings pile up. Supplier issues stall fulfillment. Orders fall through. I handle all of it, so your store runs clean while you focus on growth.

With 3+ years of hands-on e-commerce experience across dropshipping and product-based stores, plus 4 years of virtual assistant experience in operations and administrative support, I understand what it takes to keep store operations organized, efficient, and reliable.

Services I cover:
• Shopify product listings (manual and bulk uploads via CSV)
• Product catalog management (titles, descriptions, variants, images, collections)
• Order processing, fulfillment coordination and order tracking
• Supplier communication for dropshipping workflows
• Customer support via email, chat, and social media
• Store maintenance and backend updates
• Basic email marketing and automation

Tools I regularly use include but not limited to Shopify, WordPress, Canva, CapCut, Google Workspace, ChatGPT, Claude, and ClickUp.

Available full-time or part-time. Flexible on timezone overlap.

Send me a message with what your store needs, and let's see if we're a fit.

— Chantelle

"I help businesses manage customers, handle order processing and fulfillment, track shipments, and follow up with leads to ensure smooth operations, so owners can focus on growing their business."

Shopify VA with 6+ years supporting US-based customers—specializing in order management, refunds, and high-volume customer support.

I can support your Shopify store by:

• Responding to customers via email, chat, and social media
• Processing orders, refunds, and exchanges in Shopify
• Tracking shipments and following up with customers
• Handling disputes and resolving issues with a solution-focused approach
• Updating products and inventory
• Product Research
• Shopify Store Setup
• Maintaining accurate records in CRM tools

Tools I use: Shopify, Zendesk, Google Workspace, Slack, Canva

I’m reliable, detail-oriented, and proactive—I don’t just respond to customers, I make sure issues are fully resolved and your operations run smoothly.

I’m available to start immediately and can quickly adapt to your store’s workflow.

Skip the training—hire experience! With a strong background in ecommerce customer service, I’m ready to provide seamless support and exceptional customer experiences from the start.

What I Can Do for You:
*Customer Support (Email, Chat, & Ticketing – Gorgias, Zendesk, Freshdesk)
*Shopify, Amazon, Etsy, Ebay Admin Support (Product Listings, Order Management)
*Logistics & 3PL Coordination (ShipHero, ShipStation, Veeqo, Despatch Cloud)
*Track & Trace | Social Media Moderation | Returns Processing

Why Work With Me?
*8+ years of experience in ecommerce customer support & operations
*Expertise in handling high-volume support teams
*Strong problem-solving skills & attention to detail

Let’s make things happen! I’m ready when you are.

Drop me a message, and let’s talk!

Order Fulfillment Specialist with 8+ years as the sole owner of post-dispatch operations for DTC brands across Amazon (FBA/FBM), Shopify, eBay, Walmart, Best Buy, and Newegg serving customers in the US, EU, UK, Canada, Australia, and globally.
Primary focus: owning the full last mile monitoring 500+ orders/month in real time, catching stalled shipments before they become CS tickets, and holding 3PL and courier partners accountable from dispatch to confirmed delivery
.
WHAT I SPECIALIZE IN:
Real-time order monitoring Amazon, Shopify, eBay, Walmart, Best Buy, Newegg
Stalled order detection and escalation (48+ hrs no movement)
3PL coordination SLA tracking & chargeback recovery documentation
Shipment exception management delays, misroutes, scan gaps
Cross-functional CS updates accurate order status before customers call
Google Sheets fulfillment dashboards & KPI reporting
FBA inventory health & demand forecasting (secondary)

TOOLS: ShipStation | Amazon Seller Central | Google Sheets | Excel | Shopify | Slack | Asana | Notion

Improved fulfillment efficiency by 30%. Sole owner of 500+ orders/month across 6 platforms for US, EU, UK, CA, AU markets. Available full-time or part-time. EST/PST

Stop worrying about your listing backlog and order queue. I’ll handle the manual work so you can focus on growing your brand.

Hey there! I’m an e-commerce specialist who loves the "boring stuff." While you’re working on marketing and scaling, I’m in the trenches making sure your products look perfect and your orders are shipping out on time.

I’m Top Rated on Upwork because I prioritize two things: speed and accuracy. I know that a single typo in a SKU or a missed order can cost you money, so I treat your store like it’s my own.

What I can knock out for you today:

Fast Product Uploads: Whether it’s Shopify, Amazon, eBay, Etsy, or FB Marketplace—I can get your items live quickly. I'm a pro with bulk CSVs, DSers, and manual listings.

Listing Cleanup: If your titles are messy or your SEO tags are missing, I’ll jump in and optimize them so you actually show up in search results.

Smooth Fulfillment: I’ll clear your daily order backlog in DSers, Zendrop, or ShipStation with 100% accuracy so your customers stay happy.

Multi-Channel Syncing: I can help you "cross-list" your products across different platforms (like moving Shopify items to TikTok Shop or FB Marketplace).

The Platforms I Know Best:
Shopify, Amazon Seller Central, eBay, Etsy, FB Marketplace, and TikTok Shop.

I’m currently looking for quick-turnaround gigs—so if you have a pile of products that need uploading or a bunch of orders that need processing, send me a message. I can usually get started the same day!

Let’s get to connect!
less

Four years experience as an order fulfillment clerk; in that role I fulfilled orders, and also had a hand in the customer service side of the company since I interacted with customers when they had questions or had technical issues.I have experience with Excel and analyzing account information, and working with QuickBase.I am fluent in English, and have excellent writing skills.

I am a dedicated Customer Service and Administrative Professional with a Bachelor of Science in Psychology, which allows me to bring high-level emotional intelligence and sound interpersonal judgment to every interaction. I have a proven track record in managing high-volume customer interactions across voice, email, and live chat platforms, specifically handling billing, subscriptions, and account maintenance. My background includes extensive experience in sales operations and logistics coordination, where I processed orders, verified payments, and coordinated with couriers to ensure timely deliveries. Beyond customer support, I am highly proficient in human resource administration and office management, skilled at drafting professional correspondence, maintaining organized records, and managing internal communications. Whether utilizing CRM platforms like Gladly or managing workflows in Google Workspace, I am committed to process improvement and maintaining composure under pressure to deliver scalable results.

The Administrative work is my bread and butter. I am dedicated, hardworking person and brings pride in my work.
I mainly focus on long term projects because I love the grind in it and like the relationships being built in the long run. I am a Data Entry Professional and an extremely competent editor.
You can reach out to me by sending me a message.

Dedicated and detail-oriented Virtual Assistant with experience in product merchandising, administrative support, customer service, data entry, and eCommerce product listing. Skilled in Shopify product uploads, eBay listing management, inventory monitoring, product research, and remote collaboration tools. Strong organizational skills with the ability to manage multiple tasks efficiently while maintaining accuracy and productivity in fast-paced online business environments.

A motivated millennial who began her freelancing career as a Content Publishing VA and is now highly proficient in Customer Service, Data Entry, and Administrative Support. Detail-oriented, well-organized, trustworthy, and hardworking, she consistently delivers tasks on time with a goal-driven mindset.

She is tech-savvy, a fast learner, and able to work effectively with minimal supervision. An excellent communicator, Shekinah builds strong, lasting relationships with clients and provides reliable, high-quality support.

Online Freelancing Experience:

Content Optimizer (1 year)

? Optimized WordPress articles using Yoast SEO
? Edited titles, meta descriptions, tags, and slugs
? Enhanced content with Thrive Architect and visual elements
? Added internal/external links, Amazon affiliate codes, and sourced free images

Customer Service Assistant (E-commerce)

? Handled email and live chat support with Gorgias, Freshdesk, HubSpot, Intercom, Zoho, Trengo, ReAmaze, Commslayer, and HelpScout
? Managed Shopify tasks: product updates, order processing, refunds, cancellations, discount codes, and customer records
? Processed order fulfillment via Oberlo and DSers; conducted product research

Client Services Coordinator (Digital Publishing)

? Managed client inquiries, quality control, publisher assignments, and production requests

Social Media Management

? Created and scheduled Facebook and Instagram posts; moderated comments

Data Entry & Administrative Support

? Updated spreadsheets (Google Sheets, Excel) and documents (Google Docs)
? Sent collaboration proposals and outreach messages

Communication Platforms
? Gmail, Google Hangouts, Skype, Slack, Microsoft Teams, WhatsApp

I am a dedicated and detail-oriented General Virtual Assistant with over 6 years of experience supporting businesses across Australia and the United States. I specialize in administrative support, social media management, lead generation, eCommerce operations, and ABA therapy care coordination, helping clients streamline processes and improve productivity.

I have hands-on experience managing LinkedIn campaigns using Sales Navigator, handling CRM systems such as Go High Level, and maintaining accurate data and communication pipelines. I am also experienced as an ABA Therapy Care Coordinator, where I assisted in scheduling therapy sessions, coordinating with therapists (RBTs and BCBAs), maintaining client records, tracking insurance authorizations, and ensuring smooth day-to-day operations for therapy services.

My background in eCommerce includes order fulfillment, inventory monitoring, logistics coordination, and customer support using platforms like Shopify, Amazon, ShipStation, and Oracle NetSuite.

In addition, I am proficient in Microsoft Office, Google Workspace, and project management tools such as Asana, -----------, and Airtable. I also have basic graphic design skills using Canva and Photoshop, allowing me to assist with content creation when needed.

I am highly organized, a fast learner, and capable of managing multiple tasks efficiently while maintaining accuracy and professionalism. I take pride in delivering high-quality work, meeting deadlines, and supporting clients in achieving their business goals.

I am eager to contribute my skills, experience, and strong work ethic to a growing team or business.

I’m an e-commerce virtual assistant with 10 years of hands-on experience managing order fulfilment for Amazon FBM, Shopify, and eBay stores. I specialise in high-volume, accurate, and time-sensitive order processing—the core tasks that keep online businesses running smoothly. My strength is handling backend operations with precision. I make sure orders are processed correctly, labels are created, and tracking numbers are updated without errors and always on time.

Core Skills & Tools:
Order Processing & Fulfillment (Amazon FBM, Shopify, eBay and other Marketplaces)
Tracking Number Updates & delivery confirmations
ShipStation, Zoho and other CRM (order syncing, filtering, batching, labels)
Inventory Coordination (monitoring stock, order status, discrepancies)
Workflow systems: ClickUp, Trello, data accuracy, following SOPs, and process improvement

What You Can Expect Fro-----------:

Consistent, reliable output every day 100% focus on error-free backend work.
Ability to handle repetitive tasks with speed and discipline.
Minimal supervision needed — I take initiative and solve small issues independently. Strong familiarity with e-commerce platforms and fulfilment processes
Support that helps owners save time and reduce operational stress. I’m committed to long-term, full-time roles where I can deliver dependable, high-quality work.

I am a Shopify Ecommerce Virtual Assistant helping online store owners manage customer support, store operations, and administrative tasks so they can focus on growing their business.

I support ecommerce businesses by handling customer inquiries, order tracking, product listing updates, SEO Product Optimization, and day-to-day administrative work. My goal is to help store operations run smoothly, stay organized, and maintain fast and accurate customer service.

I use Shopify, AliExpress, Shopify Inbox, and Gorgias for ecommerce operations and customer support. For administrative and productivity tasks, I work with Google Workspace and Microsoft 365. I also use Zoom, Google Meet, Microsoft Teams, Loom, and Calendly for communication and coordination. For design and content support, I use Canva and CapCut. I improve writing, research, and workflow efficiency using ChatGPT, Grammarly, and Gemini.

My background in banking and utilities has strengthened my skills in handling confidential records, processing transactions, and managing 1,000+ client data entries with strong attention to detail and accuracy. I am also trained in Shopify store operations, including product research, SEO product listings, inventory organization, and competitor analysis.

I am available for full-time or part-time work and flexible to support UK, US, and AU time zones. I am open to long-term work opportunities with clients who need reliable and consistent virtual assistance.

I am organized, detail-oriented, and committed to delivering accurate and timely work. I take pride in being dependable, proactive, and focused on helping businesses operate more efficiently every day.

Hi! I’m Realyn, a detail-oriented and reliable professional with experience in customer service, order fulfillment, and administrative support.I also have experience in funnel support, assisting in managing leads, monitoring customer journeys, and ensuring smooth flow from inquiry to conversion. I help maintain organized data, track customer interactions, and support marketing and sales processes.I have worked with tools like Chatgpt, Canva, Funnelish, Salesforce, dashboard systems, and Google Workspace to process orders, validate transactions, and deliver excellent customer service.I am highly organized, a fast learner, and committed to accuracy and efficiency. I can work independently and adapt quickly to new tools and systems.I’m looking for a long-term opportunity where I can support your business and grow professionally.