Hi! I'm a detail-oriented Virtual Assistant with 2 years and 5 months of professional experience in customer support, e-commerce chat, and
Alongside my professional experience, I also served as the Media Head for a college organization for over a year, where I managed social media content, created graphics using Canva, and helped maintain a consistent online presence. This experience strengthened my skills in content creation, visual design, and social media management.
My primary tools include Canva, ChatGPT, Google Workspace, Microsoft Office, and productivity platforms for communication and collaboration. I use AI tools to assist with research, content writing, brainstorming, proofreading, and improving workflow efficiency.
Here's how I can support your business:
• Customer Support (Chat,
• E-commerce Customer Service
• Content Moderation
• Virtual Assistance & Administrative Support
• Data Entry and Internet Research
•
• Canva Graphic Design
• Social Media Content Creation
• Caption Writing and Content Planning
• File Organization and Documentation
• ChatGPT-assisted Research and Workflow Support
I'm organized, dependable, and a quick learner who adapts easily to new tools and processes. I communicate professionally, pay close attention to detail, and enjoy working with teams to achieve business goals.
Whether you need someone to assist your customers, moderate content, organize administrative tasks, or support your social media efforts, I'm committed to delivering high-quality work, meeting deadlines, and contributing to your business's success.
Experience: 1 - 2 years
Provided e-commerce customer support through chat and email using Zendesk, assisting customers with order-related inquiries while ensuring clear, accurate, and policy-compliant responses. Managed ticket documentation and communication workflows efficiently.
Experience: Less than 6 months
Proficient in using Canva to create professional social media graphics, marketing materials, presentations, and digital content. Completed a Canva skills workshop and earned a certificate demonstrating competency in visual content creation and design fundamentals.
Experience: 1 - 2 years
Performed Trust & Safety content moderation by reviewing user-generated content, identifying policy violations, helping clients update SOPs, documenting operational procedures, and supporting consistency and accuracy across moderation processes.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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