Customer Service, Guest Support & Ads Specialist with 9+ Years of Experience

With over 9 years of experience in customer support and digital marketing, I offer a strong combination of customer-focused service and performance-driven marketing. I have spent 7+ years in customer service roles and several years supporting digital marketing through Google Ads and social media. My experience allows me to understand both the customer journey and how to attract and retain clients through effective communication and online strategies.

Customer Support Experience
I have handled inquiries via phone, email, and live chat using various CRM and property management platforms, including:
-Zendesk
-Gorgias
-Commslayer
-HelpScout
-Salesforce / Stripe
-Guesty
-Hostaway
-AppFolio
-GoHighLevel
-Gmail / Google Workspace

I specialize in providing prompt, friendly, and solution-focused support while ensuring guests and customers have a smooth and positive experience.

-Digital Marketing & Advertising Expertise

-Google Ads: Campaign setup, keyword research, optimization, and reporting

-Social Media Management: Content planning, engagement, and growth

-Canva, CapCut, Adobe

Additional Skills

-Guest and tenant communication

-Maintenance coordination and vendor follow-up

-Order processing and tracking

-Returns, refunds, and dispute resolution

-Administrative support and task management

-Basic project coordination

I am highly adaptable, detail-oriented, and proactive. Whether supporting guests, resolving customer concerns, or optimizing ad campaigns, I focus on improving satisfaction, building trust, and supporting business growth.

Having amassed more than 6 years of experience in the automotive industry, I've refined my abilities as a Marketing Communications Lead, demonstrating proficiency in Sales, Digital Marketing, Market Research, Management, and Marketing Strategy.


Throughout the last 3 years, I've engaged in successful collaborations with digital marketing agencies across the US, Canada, and Australia, thriving in remote work setups and continuously enhancing my daily efficiency.

My areas of expertise encompass Social Media Management, SEO, SEM, Digital Marketing, PPC, and Email Lead Generation, with a dedicated emphasis on Cold Outreach.

Specializations

• Operations Management
• Business Systems and Workflow Development and Maintenance
• Business Development and Creation
• Team Leadership and Management
• Administrative Assistance
• Sales, Marketing Strategy and Opportunities
• Graphics and Logo Designing
• Project Management & Coordination• Accounting and Financial Management (Bill Management, Accounts Receivable/Payable, Payroll)• Logistics Management and Supervision

Personal Skills

• Engaging personality
• Helpful and polite
• Can easily adapt to environment
• Flexible
• Time-Conscious
• Physically fit
• Trustworthy
• Good communication skills
• Computer literate
• Financially responsible
• Ability in handling criticism
• Have long term goals and objectives

Computer Skills

• Teamwork
• Airtable
• Slack
• Zoho CRM
• Zoho Books
• Trello
• Zapier
• MS Word
• MS Excel
• MS Powerpoint
• Google Docs
• Google Drive
• Google Spreadsheet
• Adobe Photoshop / Lay-outing
• Mailchimp
• Kanbantool
• QQ Tencent
• Shopify
• AliExpress
• Dropbox
• LinkedIn
• Asana
• Sony Vegas Pro / Adobe After Effects – Basic
•Google Chrome, Mozilla Firefox, Internet Explorer
• Appeagle

Highly experienced Virtual Assistant and true jack-of-all-trades in virtual administrative works!

CHECK OUT MY PORTFOLIO!! -----------

Do you want outstanding results with minimal instructions? Let's talk.

AFFILIATE MARKETING

Specialize in recruitment, research, outreach, onboarding, activation and etc. Leveraging my expertise in affiliate platforms and market trends.
--AvANTLINK - SHAREASALE - cJ - IMPAcT - NEvERBoUNcE - MAILcHIMP

DIGITAL MARKETING

Experience in crafting targeted strategies to enhance online presence and drive growth. Leveraging my expertise in SEO, social media, and analytics. From content creation to campaign optimization.
--NEURoNWRITER - SEMRUSH - NIGHTWATcH - REvIEWSMATTER - WoRDPRESS - HTML EDIToR

PROJECT MANAGEMENT

From resource allocation to performance tracking, I implement strategic approaches that streamline operations and drive project success, empowering teams to achieve their goals effectively.
--SLAcK - TRELLo - DESKFIRST

SOCIAL MARKETING + PODCAST

From content creation to community management, deliver effective solutions that resonate with target audiences, ensuring optimal visibility and impact for clients.
--SALESQL - BUFFER - ANcHoR.FM - AUDIoGRAMS - LINKEDIN - SocIAL MEDIA APPS

GENERAL VIRTUAL ASSISTANT

Adeptly manage administrative tasks, schedule appointments, and coordinate projects with precision. Proficient in communication tools and organizational systems, ensuring smooth operations and enhance efficiency for clients across diverse industries. From inbox management to research support. Plus, AI competence.
--cANvA - QUIcKBooKS - cALENDLY - GooGLE APPS - MIcRoSoFT APPS - MIDJoURNEY - cHATGPT - -----------


Definitely fast learner, goal getter and motivated. Hire me!

Helping Businesses Turn Social Media Into Growth, Visibility, and Sales

Most businesses know they need social media. The challenge is creating content that consistently attracts attention, builds trust, and converts followers into customers.

As a Social Media Manager & Strategist, I help businesses establish a strong online presence through strategic content planning, audience engagement, brand positioning, and performance-driven social media management.

My goal is simple: help businesses save time, strengthen their brand, and maximize their social media potential.

Key Skills:
Social Media Management
Social Media Strategy
Content Creation & Scheduling<8efe80624d780eba0c6493ec45140364>Facebook & Instagram Marketing
TikTok Content Strategy
LinkedIn Outreach & Networking
Digital Branding
Canva Design & Canva AI
Audience Engagement
Community Management
Content Calendar Management
Lead Generation
Social Media Analytics
Brand Awareness Campaigns
Organic Marketing
Market Research & Competitor Analysis
Google Workspace
CRM Management
Administrative Support
AI Content Creation Tools
Client Communication

Services:
Social Media Management
Content Strategy & Content Calendars
Content Creation & Copywriting
Community Management
Social Media Audits
Brand Awareness Campaigns
Engagement & Growth Strategies
Analytics & Performance Reporting
Customer Outreach

Industries of Interest:
Restaurants & Cafés
Hospitality & Hotels
Tourism & Travel
Wellness & Spa Businesses
Small & Medium-Sized Businesses

If you're looking for a social media partner who can help elevate your brand, create meaningful audience engagement, and support your business growth, let's connect.

Open to freelance, contract, and long-term collaborations.

Hi there! I'm Francesca, a passionate and creative Social Media Manager with over three years of experience working with US-based and Australian clients. I’ve helped different brands grow their online presence by creating engaging content, managing their socials, and building genuine connections with their audience.

Marketing has always been something I truly enjoy, from brainstorming campaign ideas to seeing them come to life and drive results. I love understanding what makes people click and how to turn that into strategies that actually work.
Aside from my marketing background, I also gained valuable operations experience as an intern at Nestlé Philippines, where I honed my skills in organization, coordination, and efficiency, all of which shaped my ability to handle multiple tasks and projects seamlessly.

I’m also a recent Management Accounting graduate, which helps me see things not just creatively, but also from a management and decision-making perspective.

I’m passionate about accounting, sales, marketing, and operations, and I’d say I’m a flexible and dynamic person who loves taking on new challenges and learning as I go. Whether it’s content planning, analyzing performance, or finding ways to improve workflows, I’m always up for it!

Senior Graphic Designer & Social Media Strategist | Turning Aesthetics into Engagement

I don’t just make things look pretty. I make them work. With a dual background in high-end graphic design and strategic social media management, I bridge the gap between "cool visuals" and "actual business growth."

I help brands stop the scroll with precision-engineered designs and keep the conversation going with data-backed social strategies. Whether it’s building a brand identity from scratch or managing a multi-channel content calendar, my goal is the same "Visual excellence that drives measurable results."

Specialties: Brand Identity, Ad Creative, Content Strategy, Community Management, & Analytics.

I am a Marketing & Sales Specialist skilled in social media management, graphic design, video editing, and website editing through Wix. I have experience improving engagement, running ads, and analyzing performance data to support business growth. With strong English communication skills and a background in ESL teaching, I provide reliable support, clear communication, and consistent results.

Hi, I’m Rose — a Project Manager with over 8 years of experience helping remote-first agencies streamline operations, deliver client projects on time, and bring structure to fast-paced, high-demand environments. I specialize in managing website builds (WordPress, Shopify, custom apps) and email marketing campaigns for growing teams.

The Challenge Most Agencies Face

If you’re a web or email marketing agency, chances are you’re juggling too many projects, client requests, and team tasks—often leading to missed deadlines, poor communication, and last-minute fixes. Without a dedicated project manager, developers and creatives end up stuck in admin tasks, and clients get frustrated with lack of clarity or updates.

How I Can Help as Your Project Manager

I act as the glue between your clients, creatives, and developers. I create systems, timelines, and touchpoints that allow you to run smooth, scalable projects—freeing you up to focus on strategy and growth. I track deliverables using tools like ClickUp, Asana, and Trello, and I handle communications, QA, task delegation, and progress reporting.

What I’ve Done Before

- Managed 30+ website projects from planning to launch for agencies like Cave Interactive Media, and Jacob Tyler

- Coordinated distributed teams of developers, designers, and copywriters to deliver high-quality email campaigns

- Led client communication from kickoff through launch, crafting comms strategies and documentation that reduced feedback loops and increased satisfaction

- Improved internal processes and SOPs, leading to a 20–30% boost in delivery efficiency across multiple agencies

- Familiar with tools like WordPress, Shopify, GHL, Klaviyo, Figma, Slack, and more

What You Can Expect in the First 90 Days

Day 1–30: I’ll dive deep into your workflows, projects, and communication flow. I’ll audit your existing setup, meet the team, and clean up your task management system for quick wins.

Day 31–60: I’ll begin owning client timelines, running weekly updates, tracking deliverables, and ensuring the team is aligned and supported.

Day 61–90: Together, we’ll implement process improvements, documentation standards, and reporting templates that position you for scalable, repeatable growth.

I don't just take tasks off your plate — I help you build the systems that keep everything running smoothly, even when you're not watching.

Over the past three years, I've worked with US and international clients across operations management, executive support, CRM, digital marketing, and project coordination. Most recently, I designed and built a full ClickUp and Notion project management system from scratch for a US-based AV production company — including workspace architecture, automation rules, team onboarding, and executive reporting directly to the CEO.

Here's what I can do for you:

Operations & Project Management — ClickUp, Notion, workflow automation, team oversight, executive reporting
Virtual & Admin Support — inbox and calendar management, CRM updates, data entry, documentation
Digital Marketing — SEO (on-page and technical), email marketing, content coordination, Canva
Team Management — onboarding, daily supervision, performance monitoring, process design

I work well independently, communicate clearly, and I'm used to being the person leadership relies on to keep things moving. If you need someone who takes ownership — not just instructions — I'd love to connect.

Results-driven Social Media Manager, Digital Marketing Specialist, and Graphic Designer with experience in content creation, social media strategy, and branding. Skilled in managing platforms like Facebook, Instagram, LinkedIn, and TikTok to increase engagement, reach, and brand awareness.

Proficient in Canva and Capcut for creating high-quality visual content, including social media graphics, marketing materials, and brand assets. Experienced in basic analytics, and performance tracking to support business growth and lead generation.

Strong attention to detail, organized, and able to manage multiple tasks in a fast-paced environment. Passionate about helping brands grow through effective digital marketing and creative design.

Let’s work together to grow your brand and improve your online presence.

Are you searching for a versatile Filipino freelancer who can professionally support and scale your business operations?

Do you need expert help with digital marketing, Google Ads, event coordination, or day-to-day operations management?

Are you looking for someone who can handle research, campaign planning, content creation, ad optimization, email management, and workflow organization—all in one place?

If you answered yes, let’s connect.

My name is Monette, and I’m available anytime right here.

You can rely on my expertise in Operations Management, Digital Marketing, Event Coordination, and Google Ads. I’m passionate about working online and confident in my ability to turn every project into measurable success. I work efficiently, strategically, and with genuine enthusiasm because I truly love what I do.

I’m highly motivated, detail-oriented, and an excellent time manager. With strong organizational and analytical skills, I ensure deadlines are met, campaigns are optimized, and operations run smoothly. I’m excited to bring my skills, structure, and energy to support your business goals and help your brand grow.

As a worker, I’d want to be known for my precision, reliability, and creativity. I’d be the type who never misses a detail, thrives on solving problems, and always finds innovative ways to enhance productivity. My strengths would include strong analytical thinking, effective communication, and adaptability in fast-changing environments. Above all, I’d want to be seen as a supportive team player—someone who brings value to every project while uplifting those around me.

I have a strong background in social media management, content creation, and marketing, complemented by my experience as a Customer Service Representative. In my previous role, I honed my skills in communication, problem-solving, and customer satisfaction, which have been invaluable in understanding and engaging with audiences online.
I'm proficient in tools like Canva, CapCut, Adobe Photoshop, and Meta Business Suite, and ClickFunnels. My experience includes managing social media accounts, designing branded content, and developing marketing campaigns, particularly in the sportswear industry.I enjoy creating content that resonates with people and helps brands grow their online presence. I'm excited about the opportunity to bring my skills and passion to your team!

I am a versatile professional with a strong foundation in office management, ESL education, and digital media production. My career has been defined by a commitment to operational excellence, complex scheduling, and effective problem-solving.

Throughout my experience, I have successfully spearheaded end-to-end office operations during transitions to 24-hour service and managed diverse teams. Simultaneously, my background as an ESL teacher and live streaming anchor has sharpened my ability to engage international audiences and maintain high standards of communication across various digital platforms.

I am now looking to leverage my expertise in remote coordination and administrative support to help businesses streamline their operations and scale their digital engagement as a Virtual Assistant. Whether it is managing budgets, coordinating complex schedules, or creating compelling digital content, I bring professional integrity and adaptability to every project I undertake.