Detail-oriented Assistant Property Manager with experience supporting HOA and community association operations for a U.S.-based company. Skilled in homeowner and board communication, vendor coordination, and work order management using Vantaca and Enumerate Engage.
Experienced in accounts receivable, including billing, reconciliation, and resolving account discrepancies. Known for being organized, reliable, and able to manage multiple priorities while delivering accurate and professional support in a remote environment.

I'm a versatile Virtual Assistant with a strong background in both administrative support and customer service. With previous experience as a loan processor in a loss mitigation company, I excelled at managing outbound calls and handling a variety of tasks. I have been an active Airbnb host for years, managing bookings, guest inquiries, and calendar scheduling to ensure a smooth and seamless guest experience. Whether it's behind the scenes or handling client-facing tasks, I bring efficiency and attention to detail to every role.

Hello, I'm ----------- -----------, your dedicated Executive Assistant.
With a strong background in administrative support and operations, I’ve worked closely with property managers, maintenance teams, and tenants to ensure day-to-day tasks run smoothly. From handling lease agreements and vendor coordination to scheduling inspections, managing calendars, and reconciling property-related expenses, I stay on top of the details that keep operations efficient and residents satisfied.
Previously, I worked as a Subject Matter Expert in the telecommunications industry, where I honed my skills in data entry, analysis, scheduling, and performance tracking. That experience sharpened my ability to adapt to fast-paced, high-pressure environments—something that translates well into the dynamic world of property management.
I take pride in aligning my work with your goals, managing communications professionally, and providing dependable support so you can focus on growth. I believe, like Colin Powell once said, "There are no secrets to success. It is the result of preparation, hard work, and learning from failure" a mindset I carry into every task.As your executive assistant, I am dedicated to working closely with you, focusing on crucial details that contribute to achieving our shared objectives and advancing your business. I am -----------, your virtual assistant, and I am excited about supporting your business on its journey to scale new heights.

Experienced STR professional with hands-on expertise in guest management, damage claims, and dispute resolution. Detail-oriented and service-driven — dedicated to keeping properties running smoothly and guests leaving happy across Airbnb, VRBO, and -----------.

A dedicated Virtual Assistant with strong background in customer service and administrative support. I pride myself on being proactive, detail-oriented and dependable. Whether it’s managing emails, handling customer inquiries, scheduling appointments, or providing day to day administrative support, I bring calm and solutions focused approach to every task. I can communicate clearly, listen actively and deliver results whether working solo or with a team and passionate about creating smooth experiences for both clients and their customers.
Let’s work together to simplify your workflow and support your business growth.

For 5 years, I worked with Airbnb as a Case Manager, gaining extensive expertise in guest relations, issue resolution, and dispute handling. For the past 4 years, I have transitioned into Property Management and Co-Hosting, where I manage multiple properties across various platforms.

If you manage a property on Airbnb, Expedia. ----------- VRBO, Hopper, Marriott, Bluegrond, Direct Booking (Website), Zillow, I can help with the following:

Customer service
- Guest Communication
- Handles Airbnb Support Case and other OTA cases
- Filing claims
- Handle additional fees and reimbursement
Review Management
- Respond to the reviews
- Dispute reviews
Maintenance/ Cleaning Team
- Communicate and coordinate with vendors
- Source out possible vendors
- Restock inventory supplies
Admin Task
- Monthly Financials
- Stripe Dispute
- Pay invoices to the vendors and property managers
- Make an SOP on a specific case
- Listing Optimization
Property Management Software:
- Hospitable
- Guesty
- Hostaway
Vendors' Platform
- Turno
- Taskbird
- EnsoConnect
Virtual Work Office
- Slack
CRM Tools:
- ASANA
- Monday

If you’re looking for someone who's both people-focused and detail-oriented, I’d be happy to help lighten your load and bring value to your team.

With a wide experience in microfinance operations and property management, I bring a unique blend of expertise in financial services and real estate management. As an operations executive in the microfinance sector, I honed my skills in strategic planning, process optimization, and team leadership, ensuring efficient delivery of financial products and services to underserved communities. My role involved meticulous oversight of financial transactions, risk management, and compliance with regulatory standards, contributing to the economic empowerment of countless individuals and small businesses.
Transitioning to property management, I applied my operational acumen to oversee residential and commercial properties, focusing on tenant satisfaction, property maintenance, and financial performance. My experience encompasses contract negotiations, budget management, and implementation of property enhancement initiatives, driving both tenant retention and property value.
Combining these experiences, I excel at fostering operational excellence, financial stability, and sustainable growth in both financial services and real estate environments. I am passionate about leveraging my diverse skill set to create value, improve efficiencies, and deliver exceptional service in any role I undertake.

Short Term Rental Support Specialist (Airbnb • Hospitable • VRBO)
Former Airbnb Support Ambassador, trained across multiple sectors. | Property Manager|

A customer service specialist working in the field for almost 6 years looking for an opportunity to excel in a working environment that fits with working hours that works for me.

Are you looking to scale your short-term rental business without the 24/7 stress of guest inquiries and listing updates? I am a dedicated Virtual Assistant specializing exclusively in the Airbnb and Short-Term Rental (STR) industry.

My mission is simple: To protect your Superhost status while maximizing your nightly revenue.

How I can help you:

24/7 Guest Concierge: I handle the "Golden Hour"—responding to inquiries within minutes to boost your search ranking. From pre-booking questions to check-out instructions, I ensure every guest feels at home.

Listing Optimization: I use SEO-driven copywriting to make your listing "pop" and audit your photos/titles to increase click-through rates.

Revenue Management: Expertise in dynamic pricing tools (PriceLabs, Wheelhouse) to ensure you never leave money on the table during peak seasons.

Conflict Resolution: Professional handling of negative feedback, AirCover claims, and guest issues with a calm, hospitality-first approach.

MARKETING MANAGEMENT GRADUATE

worked with several US realtors for 3years

REAL ESTATE | PROPERTY MANAGEMENT | ADMIN ASSISTANT
Zillow - Innago - ----------- - Dotloop

I can help make your work easier so you can focus on growing your business while maintaining a healthy work-life balance.
I specialize in:

- Property Listing Management
- Tenant Screening
- Rental & Employment Verification
- Customer Service
- Phone, Email & Chat Support
- Calendar & Appointment Management
- Data Entry & Database Management
- Document Preparation & Organization
- Transaction Coordination
- Property Maintenance Coordination
- Lead Management & Follow-ups


** TOOLS **
Canva
Microsoft Office
Google Workspace
ChatGPT / AI Tools
Zoom / Google Meet

I bring extensive product knowledge and over five years of experience as a Subject Matter Expert and Managed Host Team Lead at Airbnb. My background also includes roles as a Co-Host, Executive Assistant, and in Operations and Customer Support, where I managed day-to-day rental property operations, communicated with guests, and coordinated maintenance and cleaning schedules to ensure properties were well-maintained.I have a strong track record in handling claims and resolving review and payout disputes. I’ve successfully contested reviews with Airbnb support and resolved most payout disputes, demonstrating my ability to advocate effectively on behalf of ----------- addition, I have experience managing listings across various platforms. I’ve overseen property management improvements, re-----------tions, and expansions, working closely with contractors and suppliers to ensure projects were completed on time and within budget.These combined experiences have equipped me with the skills and expertise to be a valuable asset to the growing team in the property management field.

An Operations Manager & Property Manager with extensive experience in BPO strategy, service delivery, and performance optimization.

I specialize in streamlining operations, improving team performance, and managing property portfolios with efficiency and precision.

The Problem:
Many businesses and property owners struggle with inefficient processes, inconsistent service delivery, underperforming teams, and lack of visibility into operations—leading to missed targets, tenant issues, and operational bottlenecks.

The Solution I Provide:
I help businesses and property owners build structured, high-performing operations. From optimizing workflows and KPIs to managing day-to-day property operations, tenant coordination, and vendor management—I bring clarity, accountability, and measurable results. I focus on improving efficiency, reducing costs, and ensuring smooth, scalable operations.

Why Me:
With hands-on experience in both BPO environments and property management, I understand how to balance people, performance, and processes. I’m data-driven, results-oriented, and proactive in solving issues before they escalate. Whether it’s improving service delivery or managing properties effectively, I bring structure and reliability to every operation I handle.

Let’s Get Started:
If you’re looking to improve operations, boost team performance, or ensure your properties are managed seamlessly, let’s connect. I’m here to help you run smarter, more efficient operations.

customer service rep for over 10 years; had cold calling/appointment setting experience in various lines of business, virtual assistant, email and chat support, quality assurance analyst for both voice and non voice accounts. maintenance coordinator