Property Manager / Maintenance Coordinator / Tenant relations / Email management / CRM softwares

An experienced data specialist who has more than four years of experience in the industry and with 3 years experience in Property Management. Proficient in various data entry/ CRM software (Microsoft and Google). Has been involved in various projects and collaboration with many clients and big companies.

Real estate cold caller and appointment setter
Data Entry and Database Management
Administrative Tasks
Follow a script-driven call flow and handle questions and objections
Gauge seller motivation
Input data into a Podio (CRM) form
Real estate admin assistant
Source leads and perform skip tracing
Complete property research and Comparative Market Analysis (Comparables)
Create basic spreadsheets using Google Sheets
Basic social media admin
Set up accounts for Facebook, Twitter, Instagram, and LinkedIn
Create and post content with and without Hootsuite
Perform basic graphic design using Canva
Property management customer service
Managed basic maintenance work orders
Addressed general inquiries and coordinate transactions via phone and email
Job file coordination with the General Managers and Project Managers regarding the work orders assigned to each crew
Checked and updated the Work-In- Progress Board for the work order status
Administrative tasks like sending and responding to email
Called the crew or project manager assigned to each job to get some updates
Responsible for updating the google calendar, spreadsheets, scheduler
Managed all the files for each job to be uploaded in the work center
Managed all schedules for Project manager, General manager, Technicians and crew
Data entry using the CRM tool
Doing all administrative tasks and making sure that all necessary documents are uploaded
Attended work-in-progress meetings and all other scheduled meetings
Responsible for updating all reports in a daily basis
Facilitated Virtual Assistant’s check-in to make sure that the team is calibrated with all the process
Updated customer’s account using third-party tools and the company’s CRM Job file coordination (phones and admin task
Maintained job file work-in-progress dashboard
Created work orders and schedule the crew accordingly
Calendar and Email Management
Executive Assistant to the CEO

Experienced property manager and trainer with a strong track record overseeing multiple short-term rental and OTA listings, coordinating owners, cleaning crews, and maintenance teams to maintainproperty standards and resolve guest escalations and damage claims promptly. As a Senior Trainer forAirbnb and earlier as a Virtual Training Facilitator, led end-to-end onboarding, developed curricula andmaterials, and certified trainers while partnering with operations and quality teams on process improvements. Complementary roles in customer success and virtual assistance reinforced skills in multi-channel ticketing, tenant/owner communications, and performance coaching.

I’m skilled in maintenance coordination, vendor sourcing, and tracking work orders from start to completion. I communicate proactively with tenants—sending rent reminders, scheduling showings, and following up on concerns. I’m experienced in listing properties, editing marketing materials, and managing calendars for property availability. I handle payment processing and expense tracking with accuracy and transparency. I adapt quickly to new platforms, follow client workflows, and stay organized under pressure. I’m detail-oriented, solution-focused, and honest about mistakes—always offering reassurance and practical fixes when challenges arise.

Working in the BPO industry for roughly 10 years, I've learned various skills and knowledge from different accounts that I handled. Everything involves Customer Service, the important thing I've learned is to be empathetic and to listen to understand and not just to respond. Establishing connection and trust is crucial if there's no empathy and understanding. Meanwhile, I had experienced being a Retention Specialist for roughly 5 years, proud to brag that I was once awarded as an Over-All Site wide Top Agent, constantly achieving and exceeding clients goals, helping hand in hand with the Leadership team to strategically come up with different ideas/ways to retain customers without compromising the business. One of my highlights of working in BPO is being a Travel Agent/Property Manager in two of the International Travel and Accommodation companies, gladly I was given the opportunity to be part of the Escalations department wherein I took care of escalated cases, dealing with irate customers, finding for a satisfying win-win resolution and making sure that everything will be addressed properly in a timely-manner.

Hi! I’m Glaika, a Real Estate VA with over 6 years of experience, mainly focused on leasing and property management. I help keep leasing operations running smoothly by handling inquiries and showings, screening applications, preparing lease agreements, managing rental listings, and supporting other day-to-day admin tasks.


My goal is to help you fill vacancies quickly while still securing high-quality tenants who are reliable and a great fit for the property.

Here are the tools I’m proficient in:

**CRM and Real Estate Platforms
Follow Up Boss
Real Geeks
RealScout
Dotloop
MLS Tools
Zillow
-----------
-----------
-----------

**Property Management Platforms and Document Tools
AppFolio
DocuSign
PandaDoc
Adobe Acrobat
JotForm

**Project Management and Scheduling Tools
-----------
ShowMojo
Dialpad
ClickUp
Asana
Trello
Basecamp
Notion
Todoist
Google Calendar
Calendly
Artful Agenda

**Communication and Collaboration Tools
Slack
Microsoft Teams
WhatsApp
Zoom
RingCentral
Google Chat

**Productivity Tools
Microsoft Office Tools
Google Workspace Tools

**Marketing and Listing Tools
Meta Business Suite
Google Business Profile
Instagram
LinkedIn

**Design and Creative Tools
Canva
Adobe Photoshop
Thankster
Mailjoy


I’m quick to learn new tools and always aim to make the leasing process more efficient while providing a great experience for both clients and tenants. Let's connect!

Hi, I'm looking to help with your day to day administrative tasks. I have 4 years experience as a freelancer and 7 years of experience in the BPO industry. I am self sustainable, independent, resourceful and very efficient with optimizing my tasks and helping businesses to scale. Automation is what I'm very particular of, and I use different methodologies such as Kaizen, Lean Six Sigma concepts, and other managerial tools.

Communication skills
Computer skills
Interpersonal skills
Team Leader
Creative and organized

I am a problem-solver with over two years of experience in customer support, hospitality, and property management. My career has taken me through retail, travel, and technical support, where I learned to turn challenges into seamless solutions and deliver exceptional service.

As a Property Manager Support Specialist, I’ve managed guest and host communications, resolved booking disputes, coordinated maintenance, and ensured smooth operations across multiple property listings. I am proficient in tools like Airbnb, Guesty, and Hostaway, and I excel at balancing operational efficiency with tenant and guest satisfaction.

I bring a calm, resilient presence to every team, fluent in the ‘languages’ of guests, consumers, and developers. I can leverage this diverse toolkit to create high-impact customer experiences and serve as a reliable, adaptable anchor for property management operations.

Please feel free to visit my LinkedIn account: -----------.-----------/in/janna-glee-chavez-----------/

You can also directly email me at -----------

Lean Six Sigma Certified - Yellow Belt Hybrid Senior Quality Evaluator, 12 years of CSR, TSR, Sales Advisor Level 2, Retentions and Financial support experience in a BPO setup | Virtual Assistant | Insurance Claim | Credit Repair

Property Manager, Guest Communications, Customer Service, Data Entry, Live/Chat Support, Wordpress Website builder, Social Media Management, FB Ads Management, Copywriting

Airbnb Property Manager with 5+ years of experience in the hospitality industry, specializing in managing the full short-term rental lifecycle from inquiry to post-stay follow-up. Proven ability to handle guest communications, booking management, and seamless check-in/check-out coordination, as well as filing damage claims and managing review removals.

Skilled in developing and implementing strategies that deliver a world-class short-term rental experience, with a strong focus on customer satisfaction, operational efficiency, and attention to detail.

With a strong background in hospitality, event coordination, and marketing communications, I bring a unique set of skills to the real estate industry. I have experience working with 5-star luxury hotels in the Philippines, government entities, managing administrative and marketing tasks, and ensuring smooth operations in high-pressure environments.

As an event coordinator, I excel in planning and organizing meetings and events, showcasing my organizational and multitasking abilities. My marketing communications role has honed my skills in crafting messages and engaging diverse audiences.

I am skilled at building relationships, managing client communications, and handling complex administrative processes. My proactive approach, attention to detail, and commitment to excellent service make me a valuable asset for generating leads and fostering positive client interactions in real estate.

Experienced consultant with over seven years in the travel and hospitality industry, specializing in international bookings, reissues, and global customer support. Strong experience as an onboarding consultant and property manager, guiding property owners through account setup, system training, and operational optimization. I work with various PMS platforms and dynamic pricing tools to improve workflows, enhance efficiency, and increase occupancy performance.

I am skilled in property management and tenant support, with hands-on experience using the Yardi platform for daily operations and task coordination. I help streamline workflows by assisting property teams with administrative tasks, following up on requests, reminding building engineers of pending work, and communicating with tenants to ensure their concerns are addressed and completed efficiently.