An Operations Manager & Property Manager with extensive experience in BPO strategy, service delivery, and performance optimization.

I specialize in streamlining operations, improving team performance, and managing property portfolios with efficiency and precision.

The Problem:
Many businesses and property owners struggle with inefficient processes, inconsistent service delivery, underperforming teams, and lack of visibility into operations—leading to missed targets, tenant issues, and operational bottlenecks.

The Solution I Provide:
I help businesses and property owners build structured, high-performing operations. From optimizing workflows and KPIs to managing day-to-day property operations, tenant coordination, and vendor management—I bring clarity, accountability, and measurable results. I focus on improving efficiency, reducing costs, and ensuring smooth, scalable operations.

Why Me:
With hands-on experience in both BPO environments and property management, I understand how to balance people, performance, and processes. I’m data-driven, results-oriented, and proactive in solving issues before they escalate. Whether it’s improving service delivery or managing properties effectively, I bring structure and reliability to every operation I handle.

Let’s Get Started:
If you’re looking to improve operations, boost team performance, or ensure your properties are managed seamlessly, let’s connect. I’m here to help you run smarter, more efficient operations.

Reservationist, Property Manager & Guest Communications Specialist

Solution-oriented and problem solver with 10 years of experience building and maintaining good business relationships with customers.

Highly skilled in communication, administrative role, and customer service.

Managed client's calendar, and scheduled appointments as an executive assistant.Coordinated meetings efficiently to optimize time.
Handled various administrative tasks to support daily operations.
Ensured smooth workflow to enable client-focus on strategic priorities.
Accepting and declining reservation requests.
Solving guest’s complaints and issues
Creating house manuals, SOPs, and listing information sheet
Handling reservations, cancellations, and modifications.
Monitoring property cameras, providing door codes and additional requests
Proving 5-star experience to all guests
Responsible for accepting and declining reservations
Handling guest inquiries and providing detailed reservation information over the phone and through email
Handling Aircovers, updating listing information, replying to reviews ,and creating check-in and check-out instructions
Scheduling cleaners, assigning maintenance, and other requests
Invoicing, monitoring payments, creating SOPs, and booking reports
Creating house manuals and updating the listing information
Collect and analyze guest feedback to identify areas for improvement



Airbnb, -----------, VRBO
Guesty
Hostaway
Streamline
Track
Akia
Uplisting
Hospitable
Duve
Enso Connect
Slack
Lynx
Kaba Code
Breezeway
Front
Brivo
ResortCleaning
EZ Care
Monday
Notion
Asana
ClickUp
Wheelhouse
AirDNA

Utility Activation Specialist/ Property Management Associate/ Freight and Logistics VA

I have 5+ years of experience in the BPO industry and over 3 years working as a Virtual Assistant focused on short-term rental property management.

I help property owners and co-hosts manage day-to-day operations of Airbnb and short-term rentals—ensuring smooth guest experiences, optimized listings, and efficient backend processes. I enjoy working with data, identifying trends, and turning insights into improvements that increase occupancy, revenue, and guest satisfaction.

I am organized, detail-oriented, and reliable, with the ability to work independently in fast-paced environments.

Detail-oriented and analytical Operations professional with a strong background in process improvement, financial reconciliation, and stakeholder management. Adept at managing the full scope of property operations. From owner relations and tenant communications to vendor coordination, to deliver seamless service and maximize asset value.

Project Manager | Property Manager

Hi, I’m ----------- D. -----------ña, an accounting professional with over 6 years of solid experience in bookkeeping, financial reporting, and tax compliance—more than 2 of those years in the real estate industry.

I started my career as a Bookkeeper at Arvin International Marketing, where I managed day-to-day accounting tasks including payables, account reconciliations, and bookkeeping using SAP ERP.

Later, I advanced to Property Accountant at Asia Affinity Property Management Inc., handling the full accounting cycle—from daily transactions and financial reporting to tax filings and audit preparation.
Most recently, I served as Assistant Accounting Manager, where I oversaw the financial operations of multiple commercial properties.

My core responsibilities included:

Monthly and annual financial reports to the Board of Directors
Financial statement preparation
Accounts payable/receivable management
Income and expense tracking
Month-end and year-end closings
Tax compliance and bank reconciliations
Internal and external audit coordination

I also supervised a team of accounting officers and admin staff, collaborating closely with property managers to ensure accurate and timely financial reporting.

I'm QuickBooks ProAdvisor Certified and highly proficient in Microsoft Excel (including PivotTables, LOOKUP, IF/SUM formulas, and data analysis). I'm detail-oriented, proactive, and committed to delivering high-quality work.

I'm now looking for opportunities where I can contribute my expertise in a remote setup, grow professionally, and support businesses globally with reliable and accurate financial management.

Over 4 years in Property Management, Project Management, Executive Assistant to the CEO, and Customer Service Specialist. Bookkeeping expert with experience using Appfolio.

I bring a diverse skill set focused on supporting clients and delivering efficient, high-quality results. I am experienced in direct client communication, handling phone and email correspondence, organizing data, and supporting daily operations. With over six years of customer service experience in the BPO industry and four years as a Virtual Assistant, I have developed strong communication, organizational, and problem-solving skills. I am highly adaptable, keen to details, able to work effectively under pressure, and capable of managing responsibilities independently with minimal supervision.

Are you looking for a reliable and detail-oriented professional to support your business?

I am a dedicated and reliable Property Manager and Medical Virtual Assistant with over one year of experience in residential property management and insurance verification support. I specialize in tenant relations, leasing management, rent collection, maintenance coordination, and delivering outstanding client communication and administrative assistance.

In property management, I handle daily operations for residential apartments and units, ensuring efficient maintenance scheduling, timely rent collection, and excellent tenant satisfaction. I’m highly skilled in tools such as Zillow, Affordable Housing platforms, Microsoft Office, Google Sheets, and Canva to organize reports, listings, and documentation.

In my medical VA role, I assist with insurance verification, patient data management, and claims coordination, ensuring accuracy and compliance with healthcare standards. My strong attention to detail, organization, and client-focused approach allow me to manage multiple responsibilities effectively while maintaining quality and confidentiality.

Driven by professionalism, reliability, and compassion, I strive to provide exceptional service and seamless support, whether managing properties or handling healthcare administrative tasks.

My top priority is delivering excellent results that help you succeed, because your success is my passion.

I am a detail-oriented Virtual Assistant with over 5 years of experience in property management support, maintenance coordination, customer service, and administrative operations. I have worked with companies such as Renu Rental Vacation, ScoutWorks, and Teleperformance, where I handled tenant communication, vendor coordination, work order management, and customer support.
I specialize in helping businesses stay organized, streamline operations, and provide excellent service to their clients. I am highly organized, proactive, and reliable, with the ability to work efficiently across different time zones while maintaining professionalism and accuracy.
In my previous roles, I managed maintenance requests, scheduled vendors and technicians, handled client and tenant communication via email and chat, tracked work orders, created invoices, and maintained accurate records using spreadsheets and property management platforms. I also supported short-term rental operations including guest communication and responding to Airbnb reviews.

I am committed to delivering high-quality results and adding value to the team I work with.

Services I Offer
• Administrative Support
• Property Management Support
• Maintenance Coordination
• Web Research
• Lead Generation
• Digital Marketing
• Social Media Management
• Data Analysis
• Customer Service (Email, Chat, Phone)
• Calendar and Task Management

Tools & Platforms
• Google Workspace (Docs, Sheets, Calendar)
• Microsoft Office (Word, Excel, PowerPoint)
• Salesforce
• HubSpot
• LinkedIn Sales Navigator
• LeadConnect
• Lempod
• Zoiper
• Canva
• Corrigo
• Propify
• ServiceChannel
• Aramark
• Lessen
• Dispatch Manager

I am always open to learning new tools and systems to better support my clients and help businesses grow. If you're looking for a reliable, organized, and proactive Virtual Assistant, I would be happy to support your team.

I have 13 years of experience related to Inbound/Outbound Customer Service, Team Lead, Project Manager and back office with industries such as Call Center/BPO.

I have years of experience as an Acquisition Executive with a Real Estate Company, where I worked my way up to the position of Head of Acquisition. As well as a client care coordinator who wore a lot of hats from client facing, follow up, checking of contracts and documents, scheduling and a lot more.

I have a vast experience as a virtual assistant and manager with my previous experiences. I am well organized, resourceful and I take pride in my work, regardless of how tedious it may be to someone else. I understand that businesses have multiple layers that are focused on growth through the service they provide.

I have more than 2 years of expertise as a General Manager, admin, and virtual assistant managing vacation rental properties.

I also have prior work experience with a Marketing firm handling Amazon and Shopify Accounts. We routinely handle 30-50 tickets each hour including the order fulfillment process.I answer inquiries, follow up, issues and provide the best resolution.

Below are the tasks I do as a VA and not limited to:
Runs daily operations such as:
> Calendar & Meeting Management/Scheduling
> Scheduled activities/appointments for the day
> Scheduling and coordinating with vendors
> Contracts and documents validating and reviewing
> Monitor and answer phone calls, emails, and inquiries. Build Report and nurture leads.
> Attend to issues, escalations, and concerns
> Creating , Implementing, and monitoring process and SOP's
> Facilitate presentations in PowerPoint, Google Docs, and Google sheets
> Process administrative tasks and reports
> Update records and trackers regularly to ensure the accuracy of all information
> Office & Document Management
> Data Entry/File Management
> Manage and maintain CRM
> Manages Accounts Payable & Accounts Receivable (Adjustments, Refunds, and Claims)
> Set employees schedule and process payrolls and transactions
> Process administrative tasks and reports
> Recruit, train, develop and monitor the progress of the team
> Conduct quality audits of team output to ensure a high level of quality provided
> Coordinating with TC's, title companies, brokers, realtors, owners and buyers and vendors
> In charge of scheduling vendors for inspections, repairs, reports and invoices

I am proud to say that I am proficient in project management, task completion, customer handling, client satisfaction, and admin support.

I am highly organized, detail-oriented, efficient in fast-paced multitasking environments and able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. I have experience in all aspects of making an office, project, and how to run the company smoothly and efficiently.

Also, a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm.

With this, i believe i will be a great addition to the team as i possess a combination of skills and experience that i will be able to contribute to the success of the company. I have delivered results above and beyond from my clients. I’m confident that I can make an impact on your company

Looking forward to work with you and make an impact to your company!

Now let's get down to business!

communicative, persuasive, polite, patient, conscientious, and loyal.

I am a Nurse turned Virtual Assistant, a highly experienced virtual assistant with six years of experience, I have had the opportunity to work on a variety of tasks and responsibilities. I have worked as a Social Media Customer Service representative, an Email Customer Service Representative for a dropshipping company, a Dispute specialist, a Social media manager, and an Airbnb/VRBO co-host. My experience as a virtual assistant has given me a well-rounded set of skills and a deep understanding of the importance of excellent customer service and communication. I am confident I can bring value to any team or project that I am a part of. HIRE ME!