I help founders and growing teams stay organized, hit their targets, and keep operations running smoothly without constant supervision.

I’ve managed teams, tracked KPIs, handled payroll, and supported day-to-day operations while also helping improve workflows and boost engagement. I’m someone who takes initiative, notices what’s not working, and fixes it before it becomes a bigger issue.

If you need someone reliable who can keep things moving and take work off your plate, I’ve got you.

As a Shopify Expert and E-commerce Manager, I help businesses build and manage online stores that grow sales and attract customers.I have experience setting up and improving Shopify websites from store design and product uploads to SEO, marketing, and daily operations. I make sure each store looks good, works well, and helps the business reach its goals.My work also includes conducting data research, using Microsoft Office tools, and checking data accuracy by verifying products, keywords, and variations. I also collaborate with other development teams to make sure all projects are done smoothly and on time.

Data Analyst with expertise in using Excel SQL, Tableau, and Google Analytics to drive e-commerce growth. Skilled in analyzing KPIs, customer behavior, and market trends to optimize marketing strategies, increase sales, and boost site traffic. Proven track record of developing BI dashboards and improving inventory management to achieve revenue growth and enhance user experience. Passionate about leveraging data to support data-driven decisions and improve business performance.

This is Dharwin,- E-commerce Creatives/Video Editor-Shopify Brands- Graphic Designer - Static Ads- Social Media Manager- Human Resources Assistant- Teacher

I am an experienced Operations Director with over 16 years of leadership in operations, sales, and management, supported by 16 years of hands-on expertise in digital marketing and strategic growth.
My combined background in business operations and marketing enables me to build streamlined systems, scalable processes, and performance-driven strategies that improve efficiency, profitability, and long-term sustainability.
Over the years, I have worked with startups, SMEs, and international teams—designing workflows, implementing automation, and leading cross-functional departments to achieve measurable growth. Having evolved alongside the digital marketing industry, I understand how to adapt to algorithm shifts, market trends, and emerging technologies that shape business performance.
With a strong foundation in accounting and business administration, I bridge strategy and structure—ensuring that growth is not just achieved, but sustained.
Core Expertise • Operations Management & Team Leadership • Process Design & Workflow Optimization • Strategic Planning & Performance Management • KPI Tracking & Revenue Optimization • Digital Marketing Strategy & Campaign Execution • SEO, Content Strategy & Conversion Optimization • Paid Media & Social Advertising (Google, Meta, TikTok, LinkedIn) • Email Marketing & CRM Automation • Client Relations & Project Coordination
Technical Skills & PlatformsOperations & Project ManagementAsana, ClickUp, Trello, Notion, -----------, PeopleHum, Slack, Google Workspace (Docs, Sheets, Slides, Drive),Pipedrive, Zoho CRMDigital Marketing & SEOGoogle Analytics, Google Search Console, SEMrush, Ahrefs, Screaming Frog, Moz, Ubersuggest, RankMath, Yoast SEOAdvertising & Campaign ManagementGoogle Ads, Meta Ads Manager, TikTok Ads, LinkedIn Ads, Microsoft Advertising, Metricool, Hootsuite, Buffer<8efe80624d780eba0c6493ec45140364>;Email Marketing & AutomationMailchimp, Brevo (Sendinblue), Klaviyo, GoHighLevel, -----------, HubSpot, ActiveCampaignWeb Development & eCommerceWordPress, Shopify, Wix, BigCommerce, Beds24, Thinkific, Stripe, PayPal
Leadership ApproachI lead with excellence, purpose, and clarity.I believe great leadership is not about control—it is about building systems that empower people to perform at their highest level.
My approach combines: • Strategic vision with operational structure • Data-driven decision-making • Accountability through clear processes • Empowerment through scalable systems

I help online businesses grow by combining efficient store management with consistent social media support.

If you need someone to manage your E-commerce backend while also maintaining your brand presence online, I can support both sides of your business.

E-Commerce Support
• Product listings and updates
• Order processing and tracking management
• Inventory monitoring
• Product research
• Data entry and documentation

Customer Support
• Email and chat handling
• Order follow-ups
• Handling tracking concerns and basic issues
• Professional and empathetic communication

Social Media Management
• Content planning and scheduling
• Canva graphics and short-form content
• Caption writing with engagement-focused structure
• Comment and DM management
• Basic analytics tracking
• Hashtag research

Tools:
Shopify (self-trained) | Canva Pro | CapCut | Google Workspace | Microsoft 365 | Notion | ChatGPT | Zoom

Let’s build a smooth-running store and a strong online presence together! Message me to get started.

I help business owners keep their operations organized, efficient, and running smoothly so they can focus on growing their business.

I am an Operations Virtual Assistant with experience in e-commerce, community management, and legal administration. I specialize in managing backend systems, handling daily operations, and keeping workflows organized.

E-commerce & Shopify Support

• Shopify store management
• Order processing, refunds, and subscriptions
• Product uploads and updates
• Supplier coordination and fulfillment
• Customer support and issue resolution
• Facebook ad support and basic campaign monitoring

I previously ran my own Shopify store, so I understand the entire e-commerce workflow — from supplier negotiations and product sourcing to fulfillment and customer retention.

Community Management

I currently manage >Facebook communities with over 1.7M and 792k members, where I:
• Moderate posts and comments
• Enforce group rules and policies
• Handle disputes professionally
• Maintain a positive and engaging community environment

Legal & Administrative Support

With 5 years of experience as a Legal Assistant, I handled:
• Contract preparation
• Legal documentation
• Client communications
• Confidential records management
• Deadline and case tracking

Project & Operations Coordination

As a former Project Engineer, I managed multiple stakeholders, timelines, and deliverables — strengthening my ability to stay organized, communicate clearly, and ensure tasks are completed efficiently.

I am reliable, detail-oriented, and proactive in building systems that help businesses operate more smoothly.

If you're looking for a Virtual Assistant who can manage operations, support your e-commerce store, and keep things organized behind the scenes, I’d be happy to help.

Hi! I'm Rogielyn Purganan, a dedicated and hardworking aspiring Virtual Assistant eager to help businesses grow and stay organized. Although I am new to the VA industry, I am highly motivated, fast to learn, and committed to delivering quality work with professionalism and attention to detail.

I am currently looking for opportunities as a General Virtual Assistant, E-commerce Virtual Assistant, and Social Media Manager. I can assist with Administrative tasks, data entry, email management, product listing, customer support, social media posting, scheduling, and other day to day business tasks.

I am dependable, organized, and willing to learn new tools, and systems to better support clients. I value clear communication, time management, and providing excellent service. My goal is to become a reliable long term tea-----------mber who can help make your business operations smoother and more efficient.

I am excited to gain experience, grow professionally, and help businesses succeed. If you are looking for someone who is motivated, trustworthy, and eager to learn, I would love to work with you.

As a seasoned professional, I have developed a vibrant and diverse career that includes strategic social media leadership, specialized e-commerce administration on Amazon and Shopify, and executive-level virtual support. Using a broad skill set developed in a variety of high-impact jobs, my journey has continuously focused on enabling companies and individuals to achieve unmatched operational efficiency and strong digital growth.

During my time working as a General and Executive Virtual Assistant, I managed intricate calendars, proactively coordinated important communications, and painstakingly streamlined complex administrative workflows, all of which allowed executives to concentrate on their primary strategic initiatives and maximize productivity. I became an invaluable pillar of support in hectic settings by constantly anticipating requirements, taking prompt action to handle them, and maintaining complete secrecy.

As a virtual assistant for Shopify and Amazon, where I oversaw the growth and optimization of online retail presences, my knowledge significantly expanded. I skillfully negotiated the distinct ecosystems of both platforms, creating captivating product listings, putting sophisticated SEO techniques into practice, and carefully controlling inventory to avoid stockouts and increase sales velocity. I meticulously managed the entire order fulfillment process, guaranteeing prompt shipping and first-rate customer support after the sale.

Furthermore, as a skilled Social Media Manager, I develop and execute engaging social media strategies to build brand awareness, foster community, and drive traffic. I am proficient in creating compelling content, scheduling posts across various platforms, monitoring social media channels, engaging with followers, and analyzing performance metrics to optimize campaigns and achieve marketing objectives.
I am adept at learning new tools and adapting to evolving needs, always striving to exceed expectations and contribute meaningfully to your goals.

I am a Social Media Manager, Video Editor, and E-commerce VA specializing in short-form video content (TikTok, Reels, Shorts) and Shopify store operations.

My Services:
- Social Media Management: Content planning, caption writing, and community engagement for Instagram and TikTok.
- Video Editing: Fast-paced editing on CapCut and Premiere Pro with engaging hooks, captions, and transitions.
- E-Commerce Support: Product research, product listing, and order fulfillment via DSers or AutoDS.

I am highly organized and ready to help scale your business.

Best regards,
John Philip Barrozo Manrilla

Portfolio: -----------

Efficient and detail-oriented Virtual Assistant with experience in quality assurance, customer service, and hospitality. Skilled in managing schedules, organizing files, handling email communications, and preparing reports. Adept at multitasking, maintaining accuracy under pressure, and supporting daily operations to ensure smooth workflow. Strong communication and problem-solving abilities, with a proven track record of delivering reliable support in fast-paced environments. Committed to helping clients stay organized, productive, and focused on their core business goals.

I am a dedicated E-commerce Virtual Assistant with experience in Customer Service and Social Media Management, helping businesses improve customer satisfaction while strengthening their online presence.

With experience supporting US and UK clients, I have handled 60–100 daily customer inquiries via email, chat, and phone resolving order issues, processing refunds, tracking deliveries, and ensuring a smooth customer experience with high satisfaction ratings. I understand that fast, professional communication directly impacts brand reputation and repeat sales.

In addition to customer support, I create and schedule social media content, design promotional graphics using Canva, write engaging captions, and interact with followers to build active communities. I also monitor basic analytics such as engagement rate, reach, and follower growth to continuously improve performance.

Here’s what I can help you with:

• Email & Chat Customer Support
• Order Processing & Refund Management
• Shopify / E-commerce Backend Assistance (willing to learn & adapt quickly)
• Social Media Content Creation & Scheduling
• Engagement & Community Management
• Basic Analytics & Performance Tracking
• Inbox & CRM Management

I am detail-oriented, organized, and proactive. My goal is to help your business run smoothly behind the scenes while building a strong and engaging online presence that converts followers into loyal customers.

I am ready to grow with your company long-term and provide consistent, reliable support.

I am an E-commerce Customer Support and Account Operations Specialist with experience in Amazon and eBay marketplace operations. I help online businesses manage daily account tasks, customer inquiries, order processing, fulfillment coordination, inventory monitoring, product research, account health, and sales/shipment reports.

I am detail-oriented, organized, and reliable when handling customer concerns, tracking issues, returns, refunds, and order-related problems. I can also support product research, marketplace compliance, supplier communication, and basic store reporting.

I am looking for a long-term remote role where I can help e-commerce brands improve customer experience, maintain smooth operations, and support business growth.

Skills:

* E-commerce Customer Support
* Amazon Seller Central Operations
* eBay Store Management
* Order Processing and Fulfillment
* Returns, Refunds, and Customer Issue Resolution
* Product Research
* Inventory Monitoring
* Account Health Monitoring
* Sales and Shipment Reporting
* Marketplace Compliance
* Supplier and Team Coordination
* Data Entry and Report Preparation

Tools:

* Amazon Seller Central
* eBay Seller Hub
* Keepa
* SellerAmp
* Asinzen
* Helium 10
* Sellerboard
* Zik Analytics
* Google Sheets
* Microsoft Excel
* Zoom
* Microsoft Teams

I’m an E-commerce Customer Service Specialist with 8+ years of experience supporting US, UK, and EU brands across multiple industries — beauty, fashion, home essentials, subscription services, medical supplies, kitchenware, wellness, and more. I help businesses create organized, efficient, customer-first operations while keeping communication clear and processes smooth.
I’ve worked with well-known brands such as FabFitFun, HexClad, Jaanu, -----------ntous, and others, managing everything from high-volume inboxes to full customer service operations and backend workflow setup.
What I Do Best:

• Order management, tracking, replacements, refunds

• Editing orders before fulfillment (addresses, cancellations, product swaps, size changes)

• PayPal disputes, Klarna claims, Shopify chargebacks & dispute responses

• Coordinating with suppliers, warehouses, and shipping carriers

• Managing reshipments, missing packages, and delivery investigations

• Handling returns/exchanges and ensuring a smooth customer journey

• Creating SOPs and customer service knowledge bases

• Managing multilingual customer bases (English, German, Swedish, Spanish, Dutch)

• Leading and training customer service teams

• Improving workflow efficiency and creating long-term systems
Tools & Platforms I Work WithCRMs & Customer Support Platforms:

• Zendesk

• Gorgias

• Commslayer

• Freshdesk

• HelpScout

E-commerce & Marketplace Tools:

• Shopify
• Amazon Seller tools

• Etsy support dashboards
Shipping, Fulfillment & Returns:

• Mintsoft

• ShipStation

• Loop Returns

• Royal Mail / Evri / DPD portals

• UPS, USPS, FedEx tracking systems
Payments & Dispute Handling:

• PayPal

• Klarna

• Shopify Payments

• Stripe

• Afterpay

• Affirm
Communication & Productivity:

• Slack

• Google Workspace

• Microsoft Teams

• Zoom

• Loom

• Notion
Project & Task Management:

• ClickUp

• Trello

• Asana

• -----------

• Notion
Organization & Documentation:

• Google Sheets

• Excel

• Airtable

• Canva

• Docs creation, process mapping, templates, and workflow design
Email & Marketing Tools:

• Klaviyo

• Mailchimp

If you use a tool not listed above, I learn platforms quickly and adapt easily.If you’re looking for someone dependable, detail-oriented, multilingual, and highly experienced in end-to-end e-commerce operations — I’m here to help your business grow with smoother systems, better customer experiences, and reliable daily support.