I have years of experience in the remote Industry, which came to the majority from the Staffing Agency and SaaS industry.

Positions held:
Saas Sales Team Leader | Project Manager | Lead Manager | Communication Specialist | Writer | Client Service Manager | Operations Manager

I know how to use the following tools:

Sales Management tool: Sales Navigator | ----------- | Outplay

CRM: Zendesk | Zendesk Sell (Base) | FollowUp Boss| Liondesk | Zillow | SalesForce | Hubstaff | Helpscout

Project Management: Asana | Trello | ----------- | ClickUp | Dubsado | Notion

Ticketing system / Customer Care: Helpscout | Zendesk | Jira

Writing & Graphics: Wordpress | Wix | Blogger | Adobe Photoshop | Canva

Document Control: PandaDoc | Docusign |SignNow | Adobe Acrobat

Admin Management: Google Drive & Docs | Microsoft Software | Dropbox | Mailchimp

KPI & Accounting: Quickbooks | Google Sheet |Microsoft Excel

I am passionate about what I do and would love to be part of a team or company that will hone my creativity and knowledge while sharing the apprehension I gained throughout my career. If you are looking for someone with whom you can work efficiently and deliver outstanding results, I am the right fit.

I am a Political Science graduate with practical experience in virtual assistance, customer chat service, administrative work, lead generation, social media management, and content design. Adaptable and quick to learn, with strong communication and administrative skills. Committed to delivering reliable work and high-quality results.

If you're looking for someone who can consistently bring in business, close deals, and generate revenue, that’s exactly what I bring to the table.

I’m a seasoned B2B Sales and Business Development professional with over 21 years of experience working with global companies across SaaS, IT solutions, digital marketing, solar, rideshare, and telecom industries. I specialize in turning cold leads into paying clients, building strong pipelines, and driving measurable growth.

I’ve worked with startups and established companies in the US, UK, and beyond, helping them scale through strategic outreach, relationship-building, and disciplined sales execution.

I don’t just do tasks, I take ownership of results and understand what it takes to hit and exceed them consistently.

I take pride in being trustworthy, transparent, and deeply committed to delivering value and positive impact.

Multi-awarded sales and marketing professional earned from TELCO, real estate, retail, events, and entertainment. Consistent track record as top real estate sales manager for 3 straight years. Upholds -----------veloped young professionals into successful leaders.

I also obtained a 1-year remote work for a US Company called Lucky Communities, LLC as Operations Manager.

Hello, I am ----------- -----------. With over five years of proven success in both inbound and outbound customer-facing roles, I bring a performance-driven mindset, a customer-first approach, and a passion for building scalable, results-oriented processes. Throughout my career, I’ve thrived in dynamic, fast-paced environments where strong communication, strategic thinking, and adaptability are essential. I am now seeking to bring this expertise to a forward-thinking company that values customer experience, growth, and innovation. I would welcome the opportunity to contribute to your team and support your business development goals with measurable impact.

I specialize in scaling Amazon stores into household brands by optimizing listings and ads for semantic ranking, stronger ROAS, CTR, and CVR, and sustainable growth.

Whether you’re a newly launched Amazon store struggling to break through the algorithm’s cold start problem or an already-established brand weighed down by stagnant growth, rising TACoS, high storage fees, and inventory imbalance (overstocked slow movers and understocked bestsellers), I can audit your brand and make strategic and data-backed decisions. I also specialize in compliance and flatfile creation, especially with issues on SDS, Trademark Infringement, Negative Voice of the Customer Experience, Force Changing Overwritten Amazon Listing Attributes (ie. variation attributes), and Listing Browse Nodes, or submitting compliance documents and Action Plans to relist a suspended listing or even lift an account suspension.

From optimizing listings and trimming ad inefficiencies to improving product research, boosting profitability, refining sales forecasts, and stabilizing inventory flow, I specialize in converting operational chaos into sustainable growth.

MY WORK EXPERIENCE

I started as a WordPress writer way back in 2012 (I have been a member of Online Jobs PH using this only account for a decade now) to help with my undergraduate degree in Psychology.

Even after graduating and passing the psychometrician licensure examination (which I hold from the PRC) and while moonlighting as a research assistant, I continued working online and started on Amazon in 2015. All in all, I have 13 years of experience on my belt working in e-commerce, a decade of it was spent on Amazon brands.

My background in psychology allows me to approach our Amazon store’s strategy from a behavioral perspective, treating clicks, impressions, and conversions as expressions of buyer intent. This understanding guides how I structure listings, position products, and design ad strategies that appeal to both Amazon’s algorithm and human decision-making, resulting in consistent improvements in CTR, CVR, and overall profitability.

AMAZON E-COMMERCE EXPERIENCE

Amazon Brand Manager (2023 to 2025)
Vitamins and Supplements Niche
Product Listing Content Creation and Optimization, PPC Data Analysis, Optimization and Audit, Keyword and Competitor Research, Product Research and Development, Supplier Negotiation, Sales and Inventory Forecasting and Management, Logistics Management and Monitoring

Amazon Product Listing and PPC Optimizer (2020 to 2023)
Baby Wearable Blankets Niche
Keyword Research, Competitor Research, Product Listing Content Creation and Optimization, PPC Data Analysis, Optimization, and Audit

Flat Files and Amazon Compliance (2018 to 2020)
Adhesive Tapes and Cat Training Niche
Relisting and Force-editing Backend Attributes that Amazon has overwritten, Creating and auditing of Flat Files to force-map listing browse nodes, attributes, etc, Writing and Submitting Action Plans and CPARs to relist suspended items

Amazon PPC Ads Manager (2015 to 2018)
Adhesive Tapes and Cat Training Niche
Keyword Research, Bids and Ads Optimization, PPC Ads Campaign Management, and Audit

WordPress Blog Writer and Affiliate Marketing Site Manager (2014 to 2015)
Home Security and Home Appliance Niche
Creation of content calendar, Writing and Publishing on WordPress, posting images and content on FB and IG, Data Analytics, Lead Marketing, Website Commenting

WordPress Blog Writer (2012 to 2014)
Freelance Writer (Specializing in Fashion, Home Appliance, Tech Reviews)
Freelance writer on various topics ranging from health, beauty, fashion, home appliances, tech reviews, lifestyle, and hobbies, with emphasis on SEO (keyword research)

NON-AMAZON WORK EXPERIENCE

National Grid Corporation of the Philippines - Regional HR Associate (2020 to May 2025)
Recruitment and onboarding
Employee training support
Payroll processing and timekeeping
Benefits administration
Statutory compliance & remittances
Attendance & leave management
Employee support & HR inquiries
Employee relations (grievances, disciplinary actions)

Howard Hubbard Memorial Hospital - HR Assistant (2018 – 2020)
Recruitment and onboarding
Personnel records management
Employee health checks
HR activities and training support
HR funds management
Internship coordination

Power Purple Children School – Teacher (2016 – 2018)
Plan and assign activities
Enforce classroom rules
Track student progress
Teach & mentor students
Support special needs students

WHAT I CAN DO FOR YOUR TEAM

· LISTING OPTIMIZATION. Write keyword-rich, high-converting listings that aim to satisfy both Amazon’s algorithm (through indexing and semantic ranking) and genuine buyer psychology (through higher clickthroughs and conversion rate).

· KEYWORD AND COMPETITOR RESEARCH. Research keywords and competitor data using Brand Analytics, Seller Central’s Product Opportunity Explorer, and other 3rd party tools like DataDive, Helium10, and DataRova to identify high-CTR, high-CVR opportunities in less-saturated niches.

. SALES FORECAST AND INVENTORY MANAGEMENT. Analyze sales, traffic, and PPC data to forecast demand accurately, avoid overstock or stockouts, and maintain profitable TACoS levels. Learn what worked great in product launches, and then use that to build an ever-growing best-practices policy for our future launches and existing products.

· PPC MANAGEMENT. Optimize ads through bid management, keyword refinement, and ACoS stabilization to drive sales growth with minimal wasted spend.

· CREATIVE DIRECTION. Develop A+ Content and product descriptions with clear visual direction for lifestyle images that highlight key differentiators.

· REVIEW ANALYSIS. Leverage competitor reviews and customer trends to strengthen product positioning and convert weaknesses in the market into brand advantages.

· PRODUCT RESEARCH & POSITIONING. Analyze market gaps, evaluate supplier feasibility, and define differentiation strategies based on review sentiment, keyword intent, and cost viability.

· COMPLIANCE & FLAT FILE MANAGEMENT. Create, audit, and submit flat files; correct overwritten backend attributes; manage SDS, trademark, and listing compliance; and draft effective Action Plans or CPARs to reinstate suspended ASINs or accounts.

· LOGISTICS COORDINATION. Track production, shipment timelines, and warehouse stock levels to align marketing campaigns with fulfillment readiness, and negotiate and book shipping forwarders to quote the most practical rates.

APPS THAT I USE:

· Helium 10’s Cerebro, Frankenstein, Black Box, Listing Analyzer, Listing Builder, Keyword Tracker, Adtomic
· Keyword Research and Listing Builder Tools like DataRova, DataDive, Cerebro
· PPC Management Tools Like Adtomic, SellerBoards Ad Manager, Perpetua, or Scale Insights
· Microsoft or Google Suite of Office Apps· Notion, Asana, -----------, Trello, ClickUp
· Any Price Tracker, BSR Tracker, Profitability Tracker Chrome Extensions for Tracking Competitor Performance (Helium 10 is still the best in this category).
· Seller Board, Seller Locker, SOStocked for Inventory and Sales Forecast and Management
· Any LLMs STRICTLY for Data Science only (OpenAI, Llama, Gemini, Anthropic) or Midjourney and other AI asset creation tools for creative assets that are logistically impossible to create (i.e., if ever there are photoshoots that involve large homes with Western setting, RV Trucks, and other sets that are too impractical to rent just for a single photoshoot instance).

If you want to scale your Amazon Brand and navigate the balance between Amazon’s A9/A10/Rufus Algorithm and human conversion rate, then I am the brand manager you need. I will be more than happy to provide an initial audit of any dataset you have for your brand as a trial and test of my skills, and to build mutual trust between us. If our end goal, maximizing profits through sustainable brand growth, is the same, I will be a perfect fit for your team.

Ready when you are!

I’m a versatile professional with experience in customer service, content moderation, social media management, and graphic design. I thrive in fast-paced, people-focused environments and bring strong communication, creativity, and problem-solving skills.

I handle sensitive situations with empathy and consistency while aligning with brand values and community guidelines. I also manage social media content, engagement, and visual design to create a cohesive and positive online presence. Detail-oriented and adaptable, I enjoy helping brands build strong, well-managed digital communities.

I’m an aspiring Virtual Assistant with a background in sales and customer communication. I have experience handling client interactions, lead generation, and supporting daily business tasks in fast-paced environments.

I can assist with administrative work, data entry, email management, basic lead generation, and social media posting. I also have experience working with a VA agency as a Sales Representative, where I helped with outreach, prospecting, and connecting with potential clients.

I’m organized, dependable, and always willing to learn new skills. While I’m continuously growing my VA experience, I’m committed to delivering quality work, being proactive, and building long-term working relationships with clients.

Inbound Sales, Outbound Sales, Appointment Setting, B2b Sales

Sales
customer service
english teacher
computer savvy

Dynamic and results-driven Team Leader with 7+ years of experience in sales, cold calling operations, and virtual assistance. Proven track record of managing and mentoring high-performing remote teams, developing strategic appointment-setting processes, and consistently exceeding KPIs in fast-paced digital marketing environments. Adept at hiring, onboarding, and terminating staff, with a strong focus on talent development and operational efficiency. Skilled in training personnel, optimizing workflows, and driving measurable business growth through data-driven strategies and effective team leadership.

I have 13 years of experience related to Inbound/Outbound Customer Service, Team Lead, Project Manager and back office with industries such as Call Center/BPO.

I have years of experience as an Acquisition Executive with a Real Estate Company, where I worked my way up to the position of Head of Acquisition. As well as a client care coordinator who wore a lot of hats from client facing, follow up, checking of contracts and documents, scheduling and a lot more.

I have a vast experience as a virtual assistant and manager with my previous experiences. I am well organized, resourceful and I take pride in my work, regardless of how tedious it may be to someone else. I understand that businesses have multiple layers that are focused on growth through the service they provide.

I have more than 2 years of expertise as a General Manager, admin, and virtual assistant managing vacation rental properties.

I also have prior work experience with a Marketing firm handling Amazon and Shopify Accounts. We routinely handle 30-50 tickets each hour including the order fulfillment process.I answer inquiries, follow up, issues and provide the best resolution.

Below are the tasks I do as a VA and not limited to:
Runs daily operations such as:
> Calendar & Meeting Management/Scheduling
> Scheduled activities/appointments for the day
> Scheduling and coordinating with vendors
> Contracts and documents validating and reviewing
> Monitor and answer phone calls, emails, and inquiries. Build Report and nurture leads.
> Attend to issues, escalations, and concerns
> Creating , Implementing, and monitoring process and SOP's
> Facilitate presentations in PowerPoint, Google Docs, and Google sheets
> Process administrative tasks and reports
> Update records and trackers regularly to ensure the accuracy of all information
> Office & Document Management
> Data Entry/File Management
> Manage and maintain CRM
> Manages Accounts Payable & Accounts Receivable (Adjustments, Refunds, and Claims)
> Set employees schedule and process payrolls and transactions
> Process administrative tasks and reports
> Recruit, train, develop and monitor the progress of the team
> Conduct quality audits of team output to ensure a high level of quality provided
> Coordinating with TC's, title companies, brokers, realtors, owners and buyers and vendors
> In charge of scheduling vendors for inspections, repairs, reports and invoices

I am proud to say that I am proficient in project management, task completion, customer handling, client satisfaction, and admin support.

I am highly organized, detail-oriented, efficient in fast-paced multitasking environments and able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. I have experience in all aspects of making an office, project, and how to run the company smoothly and efficiently.

Also, a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm.

With this, i believe i will be a great addition to the team as i possess a combination of skills and experience that i will be able to contribute to the success of the company. I have delivered results above and beyond from my clients. I’m confident that I can make an impact on your company

Looking forward to work with you and make an impact to your company!

Now let's get down to business!

Detail-oriented industrial engineer with advanced proficiency in CAD drafting, Aurora Solar design, True-Up documentation, solar financing, and SolarEdge monitoring. Recognized for delivering high-accuracy outputs and leading teams to meet technical and performance standards in solar operations.

With nearly 10 years of experience as a Customer Service Representative, including role as a Senior Customer Service Representative at Concentrix, I have developed a strong foundation in handling customer inquiries and ensuring their satisfaction. Dealing with billing issues, addressing specific charges, and managing credits and refunds demonstrate my expertise in resolving complex customer concerns.

My versatility and resilience have been recognized by my supervisors and co-workers, which are valuable qualities in the fast-paced BPO industry. My ability to adapt quickly and remain determined in the face of challenges is essential for delivering exceptional customer service.

In addition to my experience in customer service, I have also ventured into other roles. Working part-time as a Virtual Assistant, primarily in cold calling and appointment setting, showcases my ability to handle different tasks and responsibilities. My experience as an Export Sales Manager in B2B sales further highlights my versatility and ability to excel in different areas.

My passion for customer service and my willingness to learn and adapt make me an ideal candidate for your organization. My extensive knowledge gained over the years can be utilized to make a significant impact in my preferred field and contribute to the collective growth of your organization.

If you're looking for someone who is willing and eager to learn new ideas and be productive to do the job perfectly. I am willing to undergo training that can teach me how to become an efficient member.

I look forward to meeting you and discussing how I can be of value to your company. Thanks!

Experienced Online Business Manager (OBM) and Client Care Manager with 10+ years of experience in customer service, operations, and project management. I support coaches, course creators, and online business owners by streamlining workflows, managing projects, creating SOPs, improving client experiences, and overseeing day-to-day operations.
My background includes working with U.S.-based companies in the financial, real estate, e-commerce, and personal development industries. I am highly organized, proactive, and skilled in tools such as Asana, Scribe, Google Workspace, Slack, and Zoom.
I help businesses stay organized, improve efficiency, and create systems that support sustainable growth.

If the above offer sounds like something you would be in, I'd love to hear from you.