Ecommerce Customer Support VA | Email & Chat

Inbox zero isn’t just a goal. It is my daily habit. I respond with clarity, warmth, and brand-aligned tone, whether it’s for a delay, refund, or product concern. I’ve used tools like Gorgias, Zendesk and Gmail to handle 100+ emails a day while keeping CSAT high. Your customers won’t wait days for a response. They’ll feel taken care of within hours.

I’ve supported multiple DTC brands running on Shopify, managing everything from order tracking and product questions to refunds and returns. I understand how to navigate the backend, edit orders, review customer history, and use connected tools like Recharge and ShipHero. My Shopify proficiency allows me to jump into your systems confidently—saving you time, training, and errors during peak seasons.

With over 6 years in E-commerce customer support, I’ve handled thousands of customer inquiries across email, chat, and social media with empathy and efficiency. I know how to turn complaints into loyalty and resolve issues before they escalate. My calm-under-pressure approach ensures customers feel heard and supported. Your customers will experience care that reflects your brand’s values—leading to higher retention and better reviews.

I’ve used Zendesk to tag tickets, follow macros, update customer records, and route issues efficiently. I can maintain structured workflows that keep your support queue organized, even during high-volume campaigns. I also know how to pull data for reporting and customer history reviews. With my help, your support system stays clean, professional, and fast.

Gorgias is my daily go-to. I use tags, macros, and rules to automate repetitive tasks while still giving replies a human touch. I’ve created personalized responses that align with tone guidelines while improving first response and resolution times. With Gorgias, I help reduce stress on your team while keeping your customers happy and informed.

Whether a customer wants to cancel, change, or reroute an order, I handle it quickly and accurately. I’ve worked with Shopify, ShipHero, and Netsuite to manage everything from manual orders to subscription edits. My attention to detail helps prevent costly errors and builds trust with your customers. You can trust me to keep fulfillment smooth.

I’ve trained new support reps using clear SOPs, Loom walkthroughs, and one-on-one mentoring. I love helping teams grow by making processes easier and more consistent. My previous manager trusted me to onboard new hires during peak sales seasons. I’ll help your team scale faster with quality support and less hand-holding.

I use Netsuite to review order history, update records, and support finance or logistics teams with accurate details. While I’m not a finance specialist, I’ve learned how to navigate the system to support smoother customer resolutions and backend coordination.

While my primary focus is customer support, I regularly support project-based tasks that require strong coordination and communication. I’ve used tools like Slack, Gmail, and shared docs to collaborate with teams, delegate tasks, follow timelines, and keep everyone aligned, especially during busy seasons like Black Friday or product launches. I also create Loom videos and SOPs to make internal processes easier to understand. My organized and proactive approach helps keep workflows smooth and support teams focused, even under pressure.

I’ve handled live chat during high-traffic campaigns and know how to multitask without sacrificing quality. I respond quickly while making the customer feel like a priority. I help you boost conversions and lower bounce rates by providing real-time answers.

I’ve monitored Instagram and Facebook comments, DMs, and tagged posts for brands during product launches and promo periods. I know how to keep your tone positive, helpful, and aligned with your values. This protects your brand and supports your marketing efforts.

I maintain clean, organized customer data across tools like Netsuite and Shopify. I know the importance of accuracy and discretion when handling personal information or order details. While it's not my core focus, I ensure every entry supports your operations with clarity and speed.

I support email marketing teams by setting up and launching campaigns in Klaviyo using ready-made templates provided by the email marketing specialist. I ensure all content, segments, and scheduling are correctly implemented, and I double-check links, subject lines, and formatting before sending. My support helps your team move faster while avoiding costly send errors. You can count on me to handle the backend so your campaigns go out on time and on brand.

Building strong relationships with customers is at the heart of what I do. I handle every interaction with empathy, professionalism, and consistency, making sure customers feel heard, supported, and valued. Using CRM tools like Gorgias, Zendesk, Klaviyo, and Richpanel, I maintain accurate records, follow up with care, and spot trends to prevent future issues. My goal is to help your brand build lasting connections that drive loyalty and positive word of mouth.

I support the full post-purchase process, from assisting customers with order status, tracking updates, cancellations, and coordinating with fulfillment platforms like Shopify, ShipHero, and Netsuite. I make sure every customer stays informed, every issue is followed up, and nothing slips through the cracks. Whether it's a shipping delay or a return request, I handle it with care and clear communication. My goal is to make fulfillment feel seamless for both the team and the customer.